# 8x8 Contact Center vs Content Guru storm Comparison
---
## AI Generated Summary
- **G2 reviewers report** that 8x8 Contact Center excels in customer support, with users highlighting the helpfulness and patience of the support team. Many appreciate the ability to speak with live agents who are friendly and understanding, making it easier to resolve issues quickly.
- **Users say** that Content Guru storm stands out for its exceptional system stability, with feedback indicating that it is significantly more reliable than other contact center solutions. This reliability is crucial for businesses that depend on consistent performance.
- **Reviewers mention** that while 8x8 Contact Center has a solid user experience, some users find it challenging to configure the software to meet their specific workflow needs. This can lead to frustration during the setup process, which is an area where Content Guru storm shines with its intuitive setup experience.
- **According to verified reviews** , Content Guru storm receives high marks for its ease of use, with users noting that the platform is straightforward and user-friendly. This contrasts with 8x8 Contact Center, where some users have reported a steeper learning curve.
- **Users highlight** that 8x8 Contact Center provides a good balance of features, but it sometimes lacks the advanced capabilities found in Content Guru storm, particularly in areas like AI integration and proactive assistance, which are praised in storm's reviews.
- **G2 reviewers indicate** that both products cater well to mid-market businesses, but Content Guru storm has a slight edge in overall satisfaction ratings, reflecting a more positive user experience across various metrics, including support quality and product direction.



| | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 257 | 112 | 
| **Largest Market Segment** | Mid-Market (53.6% of reviews) | Mid-Market (50.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### 8x8 Contact Center

Pros:
- Ease of Use (37 reviews)
- Helpful (26 reviews)

Cons:
- Missing Features (11 reviews)
- Poor Customer Support (11 reviews)

### Content Guru storm

Pros:
- Ease of Use (20 reviews)
- Helpful (20 reviews)

Cons:
- Licensing Issues (7 reviews)
- Learning Curve (6 reviews)

---
## Ratings Comparison
| Rating | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
  | **Meets Requirements** | 8.4 (210 reviews) | 9.2 (105 reviews) | 
  | **Ease of Use** | 8.3 (215 reviews) | 9.3 (105 reviews) | 
  | **Ease of Setup** | 7.8 (132 reviews) | 9.1 (86 reviews) | 
  | **Ease of Admin** | 8.2 (128 reviews) | 8.9 (69 reviews) | 
  | **Quality of Support** | 8.1 (204 reviews) | 9.4 (103 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (127 reviews) | 9.5 (72 reviews) | 
  | **Product Direction (% positive)** | 7.9 (209 reviews) | 9.9 (104 reviews) | 

---
## Pricing

### 8x8 Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Content Guru storm

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Content Guru storm** | N/A | N/A |

#### Ticket and Case Management

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Content Guru storm** | N/A | N/A |

#### Dialing Options

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Content Guru storm** | N/A | N/A |

#### Administration

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Content Guru storm** | N/A | N/A |

#### Channels

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Content Guru storm** | N/A | N/A |

#### Quality Assurance

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 7.8/10 | 128 |
| **Content Guru storm** | 8.9/10 | 101 |

#### Channels

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Voice** | 9.1 (102 reviews) ✓ Verified | 9.6 (94 reviews) | 
| **Social** | 6.9 (65 reviews) ✓ Verified | 8.8 (74 reviews) | 
| **Web Chat** | 7.4 (68 reviews) ✓ Verified | 9.1 (75 reviews) | 
| **Mobile SMS** | 7.8 (61 reviews) ✓ Verified | 9.1 (75 reviews) | 
| **Email** | 7.5 (63 reviews) ✓ Verified | 9.1 (72 reviews) | 

#### Generative AI

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (34 reviews) | 8.8 (35 reviews) | 

#### Functions

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Session Routing** | 8.3 (98 reviews) ✓ Verified | 9.6 (79 reviews) | 
| **Session Queuing** | 8.6 (98 reviews) ✓ Verified | 9.6 (85 reviews) | 
| **Concurrent Calling** | 8.5 (89 reviews) ✓ Verified | 9.5 (82 reviews) | 
| **Speech Analytics** | 8.1 (73 reviews) ✓ Verified | 8.5 (68 reviews) | 
| **Auto Dialer** | 7.9 (69 reviews) | 8.8 (66 reviews) | 
| **IVR** | 8.6 (86 reviews) ✓ Verified | 9.5 (90 reviews) | 
| **Inbound Screen Pop** | 8.1 (84 reviews) | 8.9 (73 reviews) | 
| **Persistent Data** | 8.3 (77 reviews) ✓ Verified | 8.7 (68 reviews) | 

#### Agentic AI - Contact Center

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (5 reviews) | 7.7 (10 reviews) | 
| **Cross-system Integration** | 6.9 (6 reviews) | 8.1 (12 reviews) | 
| **Natural Language Interaction** | 6.1 (6 reviews) | 8.0 (9 reviews) | 
| **Proactive Assistance** | 5.8 (6 reviews) | 7.8 (9 reviews) | 

#### Administrative

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Session Summary Notes** | 8.0 (84 reviews) ✓ Verified | 9.4 (70 reviews) | 
| **Administrator Access** | 8.8 (94 reviews) ✓ Verified | 9.3 (83 reviews) | 
| **Reporting & Dashboards** | 8.4 (99 reviews) ✓ Verified | 9.2 (91 reviews) | 
| **Session Recording** | 8.8 (83 reviews) ✓ Verified | 9.1 (75 reviews) | 
| **Agent Scheduling and Assignment** | 8.0 (72 reviews) ✓ Verified | 8.8 (63 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Content Guru storm** | N/A | N/A |

#### Responses

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 7.4/10 | 47 |
| **Content Guru storm** | N/A | N/A |

#### Workforce Management

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Agent Availability** | 7.8 (27 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 7.4 (23 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | 6.8 (17 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | 6.6 (18 reviews) | Not enough data | 
| **Mobile Access** | 7.6 (24 reviews) | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Automation** | 7.5 (29 reviews) ✓ Verified | Not enough data | 
| **Performance Analysis** | 7.9 (30 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.3 (31 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 6.8 (18 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | 7.2 (23 reviews) ✓ Verified | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Content Guru storm** | N/A | N/A |

#### Conversational Platform

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Content Guru storm** | N/A | N/A |

#### Messaging Channels

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 8.4/10 | 17 |
| **Content Guru storm** | N/A | N/A |

#### Platform

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Omnichannel** | 7.7 (10 reviews) | Not enough data | 
| **Mobile Access** | 8.4 (15 reviews) | Not enough data | 
| **Queue Management** | 8.6 (14 reviews) | Not enough data | 
| **Call Routing** | 8.4 (16 reviews) | Not enough data | 
| **Call Back** | 8.2 (15 reviews) | Not enough data | 
| **IVR** | 8.8 (16 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.8 (13 reviews) | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (9 reviews) | Not enough data | 

#### Workforce Management

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Call Monitoring** | 8.7 (15 reviews) | Not enough data | 
| **Performance Evaluation** | 8.5 (13 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Call Recording** | 9.4 (14 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.0 (15 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Content Guru storm** | N/A | N/A |

#### Customer Support

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Content Guru storm** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Content Guru storm** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Content Guru storm** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Content Guru storm** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Content Guru storm** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Content Guru storm** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Content Guru storm** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to 8x8 Contact Center (17):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Help Desk Software](https://www.g2.com/categories/help-desk), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Chatbots Software](https://www.g2.com/categories/chatbots)



---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Contact Center | Content Guru storm | 
|---|---|---|
| **Small-Business** | 38.1% | 10.9% | 
| **Mid-Market** | 53.6% | 50.0% | 
| **Enterprise** | 8.4% | 39.1% | 

### By Industry

#### 8x8 Contact Center

- **Financial Services:** 11.3%
- **Information Technology and Services:** 7.8%
- **Hospital & Health Care:** 6.5%
- **Security and Investigations:** 5.2%
- **Insurance:** 5.2%
- **Computer Software:** 5.2%
- **Banking:** 5.2%
- **Consumer Services:** 3.5%
- **Real Estate:** 3.0%
- **Construction:** 1.7%
- **Other:** 45.2%

#### Content Guru storm

- **Financial Services:** 10.0%
- **Utilities:** 7.3%
- **Government Administration:** 6.4%
- **Information Technology and Services:** 5.5%
- **Consumer Services:** 5.5%
- **Events Services:** 4.5%
- **Leisure, Travel & Tourism:** 4.5%
- **Oil & Energy:** 4.5%
- **Insurance:** 3.6%
- **Non-Profit Organization Management:** 3.6%
- **Other:** 44.5%

---
## Alternatives

### Alternatives to 8x8 Contact Center

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2535 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1619 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1411 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6997 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews)

### Alternatives to Content Guru storm

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2535 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1130 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (749 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1847 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1619 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)

---
## Top Discussions

### 8x8 Contact Center

- Title: [How do I listen to calls from the virtual office?](https://www.g2.com/discussions/23979-how-do-i-listen-to-calls-from-the-virtual-office) — 1 comment, 2 upvotes
  > **Top comment:** "If you go into the Monitoring option in 8x8 VCC, there is a Playback feature where you can listen to recorded calls. We also have access to their Quality..."
- Title: [How can I get someone to help me with creating custom reports for VCC?](https://www.g2.com/discussions/how-can-i-get-someone-to-help-me-with-creating-custom-reports-for-vcc) — 1 comment, 2 upvotes
  > **Top comment:** "8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just..."
- Title: [How has your overall experience been with this product?](https://www.g2.com/discussions/how-has-your-overall-experience-been-with-this-product) — 1 comment, 1 upvote
  > **Top comment:** "Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along..."
- Title: [How can the 8x8 Contact Center include usage minutes with every license?](https://www.g2.com/discussions/how-can-the-8x8-contact-center-include-usage-minutes-with-every-license) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,..."
- Title: [What makes 8x8 Contact Center different than the other providers?](https://www.g2.com/discussions/what-makes-8x8-contact-center-different-than-the-other-providers) — 1 comment, 2 upvotes *(includes official response)*
  > **Top comment:** "8x8 Contact Center is the only collaborative contact center solution in the world, extremely high value by unifying team messaging, video conferencing,..."

### Content Guru storm

- Title: [What is Content Guru storm used for?](https://www.g2.com/discussions/what-is-content-guru-storm-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Europe’s largest Customer Engagement and Experience solution, 𝘀𝘁𝗼𝗿𝗺, brings together intelligent automation, third-party systems integration, and on-demand..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-contact-center-vs-content-guru-storm)