Compare 8x8 Contact Center and CloudCall 
Featured Products
At a Glance
Market Segments
Mid-Market (54.5% of reviews)
Small-Business (62.9% of reviews)
Entry-Level Pricing
No pricing available
Starting at $24.00 1 Users Per Month
8x8 Contact Center
Star Rating
(241)4.1 out of 5
Market Segments
Mid-Market (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 Contact CenterCloudCall
Star Rating
(74)3.9 out of 5
Market Segments
Small-Business (62.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.00 1 Users Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 8x8 Contact Center excels in overall user satisfaction, reflected in its higher G2 Score compared to CloudCall. Users appreciate the one-on-one support that helps them effectively communicate issues, enhancing their overall experience.
- Users say that 8x8 Contact Center offers a more robust feature set, particularly with its solid API that simplifies data transfer processes. This capability is crucial for businesses needing to integrate with data warehouses, a feature that some CloudCall users find lacking.
- According to verified reviews, 8x8 Contact Center has a significant advantage in the quality of support provided. Reviewers highlight the consistent excellence of their collaboration with 8x8, noting successful initiatives like script optimization and international expansion.
- Reviewers mention that while CloudCall has a strong mobile app that allows for convenient communication, especially for users on the go, it still falls short in overall performance metrics compared to 8x8. Users appreciate the app's functionality but desire more comprehensive features.
- Users highlight that 8x8 Contact Center's reporting and dashboard capabilities are superior, with features that allow for real-time performance tracking. This is a critical advantage for teams needing immediate insights, which some CloudCall users feel could be improved.
- According to recent feedback, both platforms have similar ease of setup, but 8x8 Contact Center stands out with its intuitive onboarding process. Users find it easier to get started, while CloudCall users report a more challenging initial experience.
Pricing
Entry-Level Pricing
8x8 Contact Center
No pricing availableCloudCall
o1 Pro
Starting at $24.00
1 Users Per Month
Enhanced VoIP and SMS, Call Coaching tools and team management functions as well as AI-Powered Call Summaries and strategic CRM integration. Ideal for teams and leaders focused growth and streamlined workflows.
- 2000 SMS per month
- Call to 13+ countries
- AI-Enhanced Call Summaries
Free Trial
8x8 Contact Center
No trial information availableCloudCall
No trial information availableRatings
Meets Requirements
8.4
199
7.9
53
Ease of Use
8.3
204
8.0
54
Ease of Setup
7.7
121
7.7
33
Ease of Admin
8.1
117
7.4
26
Quality of Support
8.1
193
7.6
51
Has the product been a good partner in doing business?
8.4
116
7.8
26
Product Direction (% positive)
7.9
200
6.4
49
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.0
101
|
Verified
8.8
12
|
Verified
6.9
65
|
Verified
8.3
9
|
Verified
7.4
68
|
Verified
8.0
10
|
Verified
7.8
61
|
Verified
7.6
11
7.5
63
|
Verified
8.1
9
|
Verified
Generative AI
6.1
34
Not enough data
Functions
8.3
97
|
Verified
8.2
11
8.6
97
|
Verified
7.9
12
|
Verified
8.5
89
|
Verified
7.3
11
|
Verified
8.1
73
|
Verified
7.0
9
7.9
69
7.2
9
|
Verified
8.5
85
|
Verified
8.1
12
|
Verified
8.1
84
7.9
11
|
Verified
8.3
77
|
Verified
7.8
10
|
Verified
Agentic AI - Contact Center
7.0
5
Not enough data
6.9
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
Administrative
8.0
84
|
Verified
7.6
13
|
Verified
8.8
93
|
Verified
8.3
13
|
Verified
8.4
98
|
Verified
8.3
13
|
Verified
8.7
82
|
Verified
8.2
12
|
Verified
8.0
71
|
Verified
8.3
9
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
7.7
26
|
Verified
Not enough data
7.5
24
|
Verified
Not enough data
6.7
18
|
Verified
Not enough data
6.6
19
Not enough data
7.5
23
Not enough data
Administration
7.7
27
|
Verified
Not enough data
7.7
28
|
Verified
Not enough data
8.2
29
|
Verified
Not enough data
6.9
19
|
Verified
Not enough data
7.1
22
|
Verified
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
10
Feature Not Available
8.4
15
8.0
5
8.6
14
7.3
5
8.4
16
7.3
5
8.2
15
Not enough data
8.8
16
Not enough data
8.8
13
Not enough data
Generative AI
6.1
9
Not enough data
Workforce Management
8.7
15
7.3
5
8.5
13
7.3
5
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Administrative
9.4
14
8.7
5
9.0
15
8.0
5
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
3.3
5
Not enough data
4.0
5
Not enough data
3.3
5
Not enough data
4.3
5
Basic Communication
Not enough data
7.7
29
|
Verified
Not enough data
Feature Not Available
Not enough data
7.0
16
|
Verified
Not enough data
Feature Not Available
Not enough data
7.0
26
|
Verified
Not enough data
7.1
26
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
7.2
26
|
Verified
Not enough data
7.2
28
|
Verified
Not enough data
7.6
18
Advanced Features
Not enough data
6.5
25
|
Verified
Not enough data
6.3
19
|
Verified
Not enough data
7.3
29
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
8x8 Contact Center and CloudCall are categorized as Call Center Infrastructure (CCI) and Contact Center
Unique Categories
8x8 Contact Center is categorized as Live Chat, Auto Dialer, Customer Service Automation, Contact Center Knowledge Base, Customer Communications Management, Conversational Support, Digital Customer Service Platforms, Contact Center Quality Assurance, Help Desk, Speech Analytics, Social Customer Service, Contact Center Workforce, AI Customer Support Agents, Proactive Notification, Customer Self-Service, and Chatbots
CloudCall is categorized as VoIP Providers
Reviews
Reviewers' Company Size
8x8 Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CloudCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
11.4%
Information Technology and Services
7.8%
Hospital & Health Care
5.9%
Banking
5.5%
Security and Investigations
5.5%
Other
63.9%
Staffing and Recruiting
54.3%
Information Technology and Services
8.6%
Financial Services
4.3%
Computer Software
2.9%
Hospital & Health Care
2.9%
Other
27.1%
Alternatives
Discussions
How do I listen to calls from the virtual office?
1 Comment
WG
If you go into the Monitoring option in 8x8 VCC, there is a Playback feature where you can listen to recorded calls. We also have access to their Quality...Read more
How can I get someone to help me with creating custom reports for VCC?
1 Comment
WG
8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just...Read more
How has your overall experience been with this product?
1 Comment
PT
Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along...Read more
What is CloudCall communicator?
1 Comment
Official Response from CloudCall
The CloudCall Communicator. The only bit of software you need to receive, make and transfer your calls, ideal for fast moving businesses that need a quick...Read more
Is CloudCall voip?
1 Comment
Official Response from CloudCall
Yes it is!
Our Internet Telephony System makes it possible for you to easily make calls, no matter where you’re working from.Read more
CloudCall has no more discussions with answers
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