# 8x8 Contact Center vs CTM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that 8x8 Contact Center excels in customer support, with users highlighting the helpfulness and patience of the support team. Many appreciate the ability to speak with live agents who are friendly and understanding, making it easier to resolve issues quickly.
- **Users say** that CTM shines in its AI capabilities and extensive integration options, which are particularly beneficial for businesses looking to streamline their operations. Reviewers have noted the value of resources like regular webinars that provide helpful insights and training.
- **According to verified reviews** , 8x8 Contact Center has a more favorable overall user satisfaction score, indicating that while it may have fewer reviews, those who use it tend to have a positive experience, especially regarding the quality of support received.
- **Reviewers mention** that CTM is particularly strong in features like session recording and reporting, which are essential for businesses needing detailed analytics and insights. Users find these features super useful for understanding attribution and improving client explanations.
- **G2 reviewers highlight** that while 8x8 Contact Center has a solid ease of use rating, CTM slightly outperforms it, with users appreciating its intuitive setup and administration processes, which can be crucial for small businesses with limited IT resources.
- **Users express concerns** about 8x8 Contact Center's ability to meet specific workflow needs, with some mentioning configuration challenges. In contrast, CTM's flexibility and integration capabilities are often praised, making it a better fit for businesses that require tailored solutions.



| | 8x8 Contact Center | CTM | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 256 | 760 | 
| **Largest Market Segment** | Mid-Market (53.8% of reviews) | Small-Business (66.3% of reviews) | 
| **Entry Level Price** | No pricing available | $79.00 Per Month | 

---
## Top Pros & Cons

### 8x8 Contact Center

Pros:
- Ease of Use (37 reviews)
- Helpful (26 reviews)

Cons:
- Missing Features (11 reviews)
- Poor Customer Support (11 reviews)

### CTM

Pros:
- Customer Support (49 reviews)
- Ease of Use (47 reviews)

Cons:
- Learning Curve (23 reviews)
- Complexity (15 reviews)

---
## Ratings Comparison
| Rating | 8x8 Contact Center | CTM | 
|---|---|---|
  | **Meets Requirements** | 8.4 (209 reviews) | 9.1 (631 reviews) | 
  | **Ease of Use** | 8.2 (214 reviews) | 8.6 (637 reviews) | 
  | **Ease of Setup** | 7.8 (131 reviews) | 8.4 (534 reviews) | 
  | **Ease of Admin** | 8.2 (127 reviews) | 8.7 (529 reviews) | 
  | **Quality of Support** | 8.1 (203 reviews) | 9.0 (586 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (126 reviews) | 9.2 (524 reviews) | 
  | **Product Direction (% positive)** | 7.9 (208 reviews) | 9.1 (629 reviews) | 

---
## Pricing

### 8x8 Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### CTM

#### Entry-Level Pricing

Plan: Marketing Lite

Price: $79.00 Per Month

Description: Attribution essentials to measure the impact of your marketing efforts



Key Features:
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing

[Browse all 4 editions](https://www.g2.com/products/ctm-ctm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CTM** | N/A | N/A |

#### Ticket and Case Management

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CTM** | N/A | N/A |

#### Dialing Options

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CTM** | N/A | N/A |

#### Administration

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CTM** | 7.1/10 | 59 |

#### Call Analytics

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Call Recording** | Not enough data | 9.6 (54 reviews) ✓ Verified | 
| **Machine Learning** | Not enough data | 8.4 (33 reviews) ✓ Verified | 
| **Call Analysis** | Not enough data | 9.0 (46 reviews) ✓ Verified | 
| **Lead Qualification** | Not enough data | 8.9 (45 reviews) ✓ Verified | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Customer Scoring** | Not enough data | 8.7 (40 reviews) ✓ Verified | 
| **Speech-to-Text** | Not enough data | 8.5 (39 reviews) ✓ Verified | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 6.8 (11 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.8 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 5.3 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 6.1 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 5.6 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 5.8 (6 reviews) | 
| **Decision Making** | Not enough data | 4.7 (6 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CTM** | N/A | N/A |

#### Channels

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CTM** | N/A | N/A |

#### Quality Assurance

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 7.8/10 | 128 |
| **CTM** | 9.1/10 | 65 |

#### Channels

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Voice** | 9.1 (102 reviews) ✓ Verified | 9.7 (32 reviews) ✓ Verified | 
| **Social** | 6.9 (65 reviews) ✓ Verified | 8.7 (22 reviews) | 
| **Web Chat** | 7.4 (68 reviews) ✓ Verified | 9.2 (19 reviews) ✓ Verified | 
| **Mobile SMS** | 7.8 (61 reviews) ✓ Verified | 9.0 (29 reviews) ✓ Verified | 
| **Email** | 7.5 (63 reviews) ✓ Verified | 9.0 (21 reviews) | 

#### Generative AI

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (34 reviews) | 7.9 (7 reviews) | 

#### Functions

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Session Routing** | 8.3 (98 reviews) ✓ Verified | 9.3 (50 reviews) ✓ Verified | 
| **Session Queuing** | 8.6 (98 reviews) ✓ Verified | 9.4 (47 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.5 (89 reviews) ✓ Verified | 9.5 (43 reviews) ✓ Verified | 
| **Speech Analytics** | 8.1 (73 reviews) ✓ Verified | 9.2 (21 reviews) | 
| **Auto Dialer** | 7.9 (69 reviews) | 9.4 (18 reviews) ✓ Verified | 
| **IVR** | 8.6 (86 reviews) ✓ Verified | 9.7 (27 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.1 (84 reviews) | 9.5 (22 reviews) ✓ Verified | 
| **Persistent Data** | 8.3 (77 reviews) ✓ Verified | 9.5 (22 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (5 reviews) | 7.0 (5 reviews) | 
| **Cross-system Integration** | 6.9 (6 reviews) | 9.2 (6 reviews) | 
| **Natural Language Interaction** | 6.1 (6 reviews) | 7.3 (5 reviews) | 
| **Proactive Assistance** | 5.8 (6 reviews) | 8.0 (5 reviews) | 

#### Administrative

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Session Summary Notes** | 8.0 (84 reviews) ✓ Verified | 9.2 (47 reviews) ✓ Verified | 
| **Administrator Access** | 8.8 (94 reviews) ✓ Verified | 9.7 (47 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.4 (99 reviews) ✓ Verified | 9.2 (50 reviews) ✓ Verified | 
| **Session Recording** | 8.8 (83 reviews) ✓ Verified | 9.8 (21 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.0 (72 reviews) ✓ Verified | 9.4 (19 reviews) ✓ Verified | 

### Attribution

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CTM** | 8.0/10 | 57 |

#### Attribution Modeling

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Single-Touch Attribution** | Not enough data | 8.7 (43 reviews) | 
| **Multi-Touch Attribution** | Not enough data | 8.1 (38 reviews) | 
| **Algorithmic Attribution** | Not enough data | Feature Not Available | 
| **Cross-Device Attribution** | Not enough data | 8.5 (33 reviews) | 
| **Offline Attribution** | Not enough data | 8.8 (39 reviews) | 
| **Custom Attribution** | Not enough data | Feature Not Available | 

#### Agentic AI - Attribution

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.8 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 7.0 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.8 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 5.2 (10 reviews) | 

#### Marketing

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **B2B Attribution** | Not enough data | 8.7 (29 reviews) | 
| **B2C Attribution** | Not enough data | 9.0 (33 reviews) | 
| **Marketing Channels** | Not enough data | 9.5 (43 reviews) | 
| **Integrations** | Not enough data | 9.1 (49 reviews) | 

#### Reporting

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Dashboards** | Not enough data | 8.8 (48 reviews) | 
| **Data Visualizations** | Not enough data | 8.6 (46 reviews) | 
| **Custom Reporting** | Not enough data | 8.8 (43 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CTM** | N/A | N/A |

#### Responses

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 7.4/10 | 46 |
| **CTM** | N/A | N/A |

#### Workforce Management

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Agent Availability** | 7.7 (26 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 7.4 (23 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | 6.8 (17 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | 6.6 (18 reviews) | Not enough data | 
| **Mobile Access** | 7.6 (24 reviews) | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Automation** | 7.5 (29 reviews) ✓ Verified | Not enough data | 
| **Performance Analysis** | 7.9 (30 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.3 (31 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 6.8 (18 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | 7.2 (23 reviews) ✓ Verified | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CTM** | N/A | N/A |

#### Conversational Platform

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CTM** | N/A | N/A |

#### Messaging Channels

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 8.4/10 | 17 |
| **CTM** | N/A | N/A |

#### Platform

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Omnichannel** | 7.7 (10 reviews) | Not enough data | 
| **Mobile Access** | 8.4 (15 reviews) | Not enough data | 
| **Queue Management** | 8.6 (14 reviews) | Not enough data | 
| **Call Routing** | 8.4 (16 reviews) | Not enough data | 
| **Call Back** | 8.2 (15 reviews) | Not enough data | 
| **IVR** | 8.8 (16 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.8 (13 reviews) | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (9 reviews) | Not enough data | 

#### Workforce Management

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Call Monitoring** | 8.7 (15 reviews) | Not enough data | 
| **Performance Evaluation** | 8.5 (13 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Call Recording** | 9.4 (14 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.0 (15 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CTM** | N/A | N/A |

#### Customer Support

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CTM** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CTM** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CTM** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CTM** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CTM** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CTM** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CTM** | 8.8/10 | 18 |

#### Agentic AI - Outbound Call Tracking

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (14 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (13 reviews) | 

#### Calling

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Record Calls** | Not enough data | 9.8 (18 reviews) | 
| **Generate Location** | Not enough data | 9.2 (17 reviews) | 
| **Call Types** | Not enough data | 9.5 (18 reviews) | 
| **Click-to-Call** | Not enough data | 9.5 (16 reviews) | 
| **Auto Dialer** | Not enough data | 9.2 (17 reviews) | 

#### Contacts

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Personalization** | Not enough data | 9.5 (16 reviews) | 
| **Information Locater** | Not enough data | 9.4 (16 reviews) | 
| **Record Prospect Data** | Not enough data | 9.4 (16 reviews) | 

#### Insights

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Notes** | Not enough data | 8.2 (17 reviews) | 
| **Daily Summary** | Not enough data | 8.9 (17 reviews) | 
| **Automated Voicemails** | Not enough data | 8.9 (17 reviews) | 
| **Automated Emails** | Not enough data | Feature Not Available | 
| **Sorts Prospects** | Not enough data | 7.3 (16 reviews) | 
| **Automated Note Taking** | Not enough data | 8.6 (15 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CTM** | 7.8/10 | 8 |

#### Agentic AI - Sales Coaching

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | 5.7 (5 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (8 reviews) | 
| **Coaching Materials** | Not enough data | 8.5 (8 reviews) | 
| **Playbook Creation** | Not enough data | 7.6 (7 reviews) | 
| **Video Record** | Not enough data | 7.9 (8 reviews) | 

#### Feedback

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Review** | Not enough data | 8.1 (8 reviews) | 
| **Scorecard** | Not enough data | 7.4 (7 reviews) | 
| **Coaching Card** | Not enough data | 7.4 (7 reviews) | 
| **Leaderboard** | Not enough data | 7.4 (7 reviews) | 
| **Real-Time Updates** | Not enough data | 8.8 (8 reviews) | 
| **Notifications** | Not enough data | 7.9 (8 reviews) | 
| **Competition** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CTM** | 9.4/10 | 21 |

#### Agentic AI - UCaaS Platforms

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | 9.6 (13 reviews) ✓ Verified | 
| **Native VoIP** | Not enough data | 9.4 (12 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | 9.3 (10 reviews) ✓ Verified | 

#### Features

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Voicemail to Email** | Not enough data | 9.5 (13 reviews) | 
| **Voicemail to SMS** | Not enough data | 9.4 (9 reviews) | 
| **File Sharing** | Not enough data | 8.9 (11 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 9.5 (11 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | Feature Not Available | 
| **Conference Transcripts** | Not enough data | 9.8 (9 reviews) | 

### Account-Based Execution

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CTM** | N/A | N/A |

#### Marketing Distribution

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Segmentation ** | Not enough data | Not enough data | 
| **Personalized Messaging ** | Not enough data | Not enough data | 
| **Website Personalization ** | Not enough data | Not enough data | 
| **Email Campaigns ** | Not enough data | Not enough data | 
| **Digital Advertising** | Not enough data | Not enough data | 
| **Direct Mail** | Not enough data | Not enough data | 

#### Campaign Planning

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Strategy Mapping ** | Not enough data | Not enough data | 
| **Prioritized Accounts ** | Not enough data | Not enough data | 
| **Trending Accounts ** | Not enough data | Not enough data | 
| **Sales Activation** | Not enough data | Not enough data | 

#### Integrations

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Ad Network Integrations ** | Not enough data | Not enough data | 
| **Buyer Intent Data Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 

### Inbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CTM** | 8.5/10 | 335 |

#### Phone Number Management

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Local Phone Numbers** | Not enough data | 9.2 (294 reviews) | 
| **Toll-Free Numbers** | Not enough data | 9.1 (248 reviews) | 
| **Port Existing Numbers** | Not enough data | 8.8 (179 reviews) | 

#### Tracking

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Visitor & Keyword Tracking** | Not enough data | 8.9 (267 reviews) | 
| **Dynamic Number Insertion** | Not enough data | 9.1 (227 reviews) | 
| **Multi-Channel Call Attribution** | Not enough data | 9.0 (231 reviews) | 

#### Analytics

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Call Data** | Not enough data | 9.0 (294 reviews) | 
| **Call Recording** | Not enough data | 9.3 (300 reviews) | 
| **Advanced Reporting** | Not enough data | 8.7 (269 reviews) | 
| **Conversation Intelligence** | Not enough data | 8.4 (102 reviews) | 

#### Call Routing

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **IVR** | Not enough data | 8.9 (168 reviews) | 
| **Call Scheduling** | Not enough data | 8.9 (149 reviews) | 
| **Geo-Routing** | Not enough data | 8.6 (136 reviews) | 

#### Administration

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Martech Integrations** | Not enough data | 8.6 (86 reviews) | 
| **Privacy, Security, and Compliance** | Not enough data | 9.2 (130 reviews) | 
| **Performance and Reliability** | Not enough data | 9.1 (149 reviews) | 

#### Agentic AI - Inbound Call Tracking

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.2 (22 reviews) | 
| **Cross-system Integration** | Not enough data | 7.0 (22 reviews) | 
| **Proactive Assistance** | Not enough data | 6.1 (22 reviews) | 

### Marketing Analytics

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CTM** | 8.2/10 | 69 |

#### Marketing Operations

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **ROI Tracking** | Not enough data | 8.3 (44 reviews) | 
| **Data Collection** | Not enough data | 9.1 (57 reviews) | 
| **Customer Insights** | Not enough data | 8.8 (47 reviews) | 
| **Multi-User Access** | Not enough data | 9.1 (58 reviews) | 
| **Spend Management** | Not enough data | 8.3 (45 reviews) | 
| **White Label** | Not enough data | 8.5 (42 reviews) | 

#### Campaign Activity

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Campaign Insights** | Not enough data | 8.8 (51 reviews) | 
| **Reports and Dashboards** | Not enough data | 8.7 (62 reviews) | 
| **Campaign Stickiness** | Not enough data | 8.0 (44 reviews) | 
| **Multichannel Tracking** | Not enough data | 8.9 (56 reviews) | 
| **Brand Optimization** | Not enough data | 8.3 (40 reviews) | 
| **Predictive Analytics** | Not enough data | 7.5 (35 reviews) | 

#### Agentic AI - Marketing Analytics

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.1 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 6.7 (11 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CTM** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CTM** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | 8x8 Contact Center | CTM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to 8x8 Contact Center (16):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Help Desk Software](https://www.g2.com/categories/help-desk), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to CTM (8):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking), [Marketing Analytics Software](https://www.g2.com/categories/marketing-analytics), [Attribution Software](https://www.g2.com/categories/attribution), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Contact Center | CTM | 
|---|---|---|
| **Small-Business** | 37.8% | 66.3% | 
| **Mid-Market** | 53.8% | 30.2% | 
| **Enterprise** | 8.4% | 3.5% | 

### By Industry

#### 8x8 Contact Center

- **Financial Services:** 11.4%
- **Information Technology and Services:** 7.9%
- **Hospital & Health Care:** 6.6%
- **Security and Investigations:** 5.2%
- **Insurance:** 5.2%
- **Banking:** 5.2%
- **Computer Software:** 4.8%
- **Consumer Services:** 3.5%
- **Real Estate:** 3.1%
- **Construction:** 1.7%
- **Other:** 45.4%

#### CTM

- **Marketing and Advertising:** 38.2%
- **Internet:** 6.2%
- **Construction:** 4.1%
- **Consumer Services:** 4.0%
- **Hospital & Health Care:** 3.8%
- **Health, Wellness and Fitness:** 3.7%
- **Information Technology and Services:** 2.7%
- **Real Estate:** 2.7%
- **Computer Software:** 2.1%
- **Mental Health Care:** 1.8%
- **Other:** 30.6%

---
## Alternatives

### Alternatives to 8x8 Contact Center

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (618 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2512 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1607 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1400 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6990 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)

### Alternatives to CTM

- [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1717 reviews)
- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (577 reviews)
- [WhatConverts](https://www.g2.com/products/whatconverts/reviews) — 4.9/5 stars (311 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2512 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1607 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (618 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1400 reviews)
- [Marchex](https://www.g2.com/products/marchex/reviews) — 4.1/5 stars (184 reviews)

---
## Top Discussions

### 8x8 Contact Center

- Title: [How do I listen to calls from the virtual office?](https://www.g2.com/discussions/23979-how-do-i-listen-to-calls-from-the-virtual-office) — 1 comment, 2 upvotes
  > **Top comment:** "If you go into the Monitoring option in 8x8 VCC, there is a Playback feature where you can listen to recorded calls. We also have access to their Quality..."
- Title: [How can I get someone to help me with creating custom reports for VCC?](https://www.g2.com/discussions/how-can-i-get-someone-to-help-me-with-creating-custom-reports-for-vcc) — 1 comment, 2 upvotes
  > **Top comment:** "8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just..."
- Title: [How has your overall experience been with this product?](https://www.g2.com/discussions/how-has-your-overall-experience-been-with-this-product) — 1 comment, 1 upvote
  > **Top comment:** "Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along..."
- Title: [How can the 8x8 Contact Center include usage minutes with every license?](https://www.g2.com/discussions/how-can-the-8x8-contact-center-include-usage-minutes-with-every-license) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,..."
- Title: [What makes 8x8 Contact Center different than the other providers?](https://www.g2.com/discussions/what-makes-8x8-contact-center-different-than-the-other-providers) — 1 comment, 2 upvotes *(includes official response)*
  > **Top comment:** "8x8 Contact Center is the only collaborative contact center solution in the world, extremely high value by unifying team messaging, video conferencing,..."

### CTM

- Title: [What do you think is the best thing about Call Tracking Metrics](https://www.g2.com/discussions/33938-what-do-you-think-is-the-best-thing-about-call-tracking-metrics) — 2 comments, 1 upvote
  > **Top comment:** "very convenient"
- Title: [Need referral for creative Implementation Consultant](https://www.g2.com/discussions/need-referral-for-creative-implementation-consultant) — 1 comment, 1 upvote
  > **Top comment:** "Try Blue Pig Media. I’ve heard they’re quite good. "
- Title: [Why is texting difficult on the platform](https://www.g2.com/discussions/33937-why-is-texting-difficult-on-the-platform) — 1 comment, 1 upvote
  > **Top comment:** "Do you mean to the receiving user of a response? "
- Title: [How do I delete a custom tag that I made?](https://www.g2.com/discussions/15086-how-do-i-delete-a-custom-tag-that-i-made) — 1 comment, 1 upvote
  > **Top comment:** "Hey Adrian! Good question. Both Reporting Tags and Call Tags can be customized, so the answer would depend on which you're referring to. 

Reporting Tags:..."
- Title: [What if I already have numbers I want to keep?](https://www.g2.com/discussions/what-if-i-already-have-numbers-i-want-to-keep) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "No problem, this is a process called porting. We will gladly port over your already existing number into our system for no additional cost. (USA and Canada..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-contact-center-vs-ctm-ctm)