Compare 8x8 Contact Center and CallTower 
Featured Products
At a Glance
Market Segments
Mid-Market (54.3% of reviews)
Mid-Market (63.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
8x8 Contact Center
Star Rating
(240)4.1 out of 5
Market Segments
Mid-Market (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 Contact CenterCallTower
Star Rating
(363)4.3 out of 5
Market Segments
Mid-Market (63.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CallTowerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 8x8 Contact Center excels in providing a solid API, which users find essential for transferring data to their data warehouse. This feature has been highlighted as straightforward and effective, making it a strong choice for businesses that prioritize data integration.
- Users say that CallTower shines in its seamless integration with Microsoft Teams, offering reliable voice services and excellent customer support. Reviewers appreciate the minimal downtime and comprehensive features, which enhance their overall experience with the platform.
- According to verified reviews, 8x8 Contact Center has received praise for its quick implementation process, with users noting the intuitive onboarding wizard that simplifies setup. This can be a significant advantage for teams looking to get started without extensive delays.
- Reviewers mention that CallTower's customer support is responsive and proactive, helping users create beneficial and affordable solutions. This level of support is crucial for businesses that require ongoing assistance and guidance in managing their communication needs.
- G2 reviewers highlight that while 8x8 Contact Center has a slightly lower overall satisfaction score, it still offers strong features like call recording and performance evaluation, which users find valuable for monitoring and improving their operations.
- Users report that both platforms have their strengths, but CallTower tends to have a more favorable reception in terms of ease of use and setup, with many users appreciating the user-friendly portal and Teams integration that enhances their daily workflows.
Pricing
Entry-Level Pricing
8x8 Contact Center
No pricing availableCallTower
No pricing availableFree Trial
8x8 Contact Center
No trial information availableCallTower
No trial information availableRatings
Meets Requirements
8.4
198
9.0
283
Ease of Use
8.3
203
8.8
288
Ease of Setup
7.7
120
8.5
257
Ease of Admin
8.1
117
8.4
241
Quality of Support
8.1
192
8.7
279
Has the product been a good partner in doing business?
8.4
116
8.9
244
Product Direction (% positive)
7.9
199
8.0
273
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.0
101
|
Verified
9.2
6
6.9
65
|
Verified
Not enough data
7.4
68
|
Verified
Not enough data
7.8
61
|
Verified
Not enough data
7.5
63
|
Verified
Not enough data
Generative AI
6.1
34
Not enough data
Functions
8.3
97
|
Verified
7.7
5
8.6
97
|
Verified
9.0
5
8.5
89
|
Verified
8.7
5
8.1
73
|
Verified
Not enough data
7.9
69
Not enough data
8.5
85
|
Verified
Not enough data
8.1
84
Not enough data
8.3
77
|
Verified
Not enough data
Agentic AI - Contact Center
7.0
5
Not enough data
6.9
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
Administrative
8.0
84
|
Verified
Not enough data
8.8
93
|
Verified
9.0
7
8.4
98
|
Verified
8.6
6
8.7
82
|
Verified
Not enough data
8.0
71
|
Verified
9.3
5
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
7.6
25
|
Verified
Not enough data
7.4
23
|
Verified
Not enough data
6.8
17
|
Verified
Not enough data
6.6
18
Not enough data
7.4
22
Not enough data
Administration
7.6
26
|
Verified
Not enough data
7.7
27
|
Verified
Not enough data
8.2
28
|
Verified
Not enough data
6.8
18
|
Verified
Not enough data
7.0
21
|
Verified
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
10
7.4
25
8.4
15
7.7
32
8.6
14
8.0
29
8.4
16
8.4
31
8.2
15
8.0
28
8.8
16
8.0
27
8.8
13
8.5
30
Generative AI
6.1
9
7.4
24
Workforce Management
8.7
15
8.2
30
8.5
13
8.1
30
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.4
14
8.0
27
9.0
15
8.1
27
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
8.5
22
Not enough data
8.8
23
Not enough data
6.8
21
Not enough data
7.9
24
Not enough data
7.2
21
Not enough data
7.0
22
Basic Communication
Not enough data
9.0
164
Not enough data
7.9
130
Not enough data
7.5
125
Not enough data
7.9
122
Not enough data
8.4
143
Not enough data
8.7
147
Agentic AI - VoIP Providers
Not enough data
6.0
12
Not enough data
6.0
12
Not enough data
5.9
11
Not enough data
5.8
11
Access
Not enough data
7.9
125
Not enough data
7.2
114
Not enough data
7.5
110
Advanced Features
Not enough data
7.4
130
Not enough data
7.9
140
Not enough data
8.8
144
Agentic AI - UCaaS Platforms
Not enough data
5.9
17
Not enough data
7.1
22
Not enough data
5.9
17
Not enough data
5.7
16
Extensions
Not enough data
7.2
65
Not enough data
8.0
71
Not enough data
7.4
63
Features
Not enough data
8.2
69
Not enough data
6.9
62
Not enough data
6.7
58
Not enough data
8.1
66
Not enough data
7.7
62
Not enough data
7.0
60
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
8x8 Contact Center and CallTower are categorized as Call Center Infrastructure (CCI) and Contact Center
Unique Categories
8x8 Contact Center is categorized as Live Chat, Auto Dialer, Customer Service Automation, Contact Center Knowledge Base, Customer Communications Management, Conversational Support, Digital Customer Service Platforms, Contact Center Quality Assurance, Help Desk, Speech Analytics, Social Customer Service, Contact Center Workforce, AI Customer Support Agents, Proactive Notification, Customer Self-Service, and Chatbots
CallTower is categorized as UCaaS Platforms and VoIP Providers
Reviews
Reviewers' Company Size
8x8 Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CallTower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
11.5%
Information Technology and Services
7.8%
Hospital & Health Care
6.0%
Banking
5.5%
Security and Investigations
5.5%
Other
63.8%
Information Technology and Services
9.3%
Manufacturing
6.4%
Non-Profit Organization Management
6.1%
Financial Services
5.2%
Construction
4.1%
Other
68.8%
Alternatives
Discussions
How do I listen to calls from the virtual office?
1 Comment
WG
If you go into the Monitoring option in 8x8 VCC, there is a Playback feature where you can listen to recorded calls. We also have access to their Quality...Read more
How can I get someone to help me with creating custom reports for VCC?
1 Comment
WG
8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just...Read more
How has your overall experience been with this product?
1 Comment
PT
Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along...Read more
What is CallTower used for?
1 Comment
TW
CallTower is a leading provider of cloud-based unified communications (UCaaS) and contact center solutions (CCaaS) that enhance business communication and...Read more
CallTower has no more discussions with answers
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