# 8x8 Contact Center vs CallRail Comparison
---
## AI Generated Summary
- **G2 reviewers report** that 8x8 Contact Center excels in **real-time monitoring** and offers a robust **reporting suite** , making it a valuable tool for users who prioritize analytics and oversight in their operations. Users appreciate the **ease of use** and the ability to troubleshoot effectively.
- **Users say** that CallRail stands out for its **call tracking capabilities** , particularly for marketing purposes. Reviewers highlight how easy it is to navigate and log incoming calls, which helps them track missed calls and gain insights into their marketing efforts.
- **According to verified reviews** , CallRail has a higher overall satisfaction rating compared to 8x8 Contact Center, indicating that users feel more positively about their experience with CallRail. This is reflected in its higher scores for **ease of use** and **setup** , which users find intuitive and straightforward.
- **Reviewers mention** that while 8x8 Contact Center provides a solid support experience, with a **helpful and responsive support team** , CallRail's support is also well-regarded, contributing to a more seamless user experience overall.
- **Users highlight** that CallRail's AI agents are a game-changer, allowing customers to get information without needing to speak to a representative. This feature enhances customer service efficiency, which is a significant advantage for businesses looking to streamline operations.
- **G2 reviewers note** that while 8x8 Contact Center is well-suited for mid-market companies, CallRail's focus on small businesses allows it to cater more effectively to the specific needs of smaller organizations, making it a better fit for those looking for tailored solutions.



| | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 256 | 1,717 | 
| **Largest Market Segment** | Mid-Market (53.8% of reviews) | Small-Business (74.4% of reviews) | 
| **Entry Level Price** | No pricing available | $55.00 Per Month | 

---
## Top Pros & Cons

### 8x8 Contact Center

Pros:
- Ease of Use (37 reviews)
- Helpful (26 reviews)

Cons:
- Missing Features (11 reviews)
- Poor Customer Support (11 reviews)

### CallRail

Pros:
- Ease of Use (122 reviews)
- Features (109 reviews)

Cons:
- Missing Features (33 reviews)
- Integration Issues (30 reviews)

---
## Ratings Comparison
| Rating | 8x8 Contact Center | CallRail | 
|---|---|---|
  | **Meets Requirements** | 8.4 (209 reviews) | 9.0 (1334 reviews) | 
  | **Ease of Use** | 8.2 (214 reviews) | 9.0 (1349 reviews) | 
  | **Ease of Setup** | 7.8 (131 reviews) | 9.0 (1098 reviews) | 
  | **Ease of Admin** | 8.2 (127 reviews) | 9.1 (1023 reviews) | 
  | **Quality of Support** | 8.1 (203 reviews) | 8.8 (1200 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (126 reviews) | 9.2 (1007 reviews) | 
  | **Product Direction (% positive)** | 7.9 (208 reviews) | 8.9 (1278 reviews) | 

---
## Pricing

### 8x8 Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### CallRail

#### Entry-Level Pricing

Plan: Lead Tracking

Price: $55.00 Per Month

Description: Track and analyze call and texts with Call Tracking for greater marketing insights, now with Al-powered conversation insights.

Key Features:
- Call & text tracking and attribution
- Call recording and routing
- Call transcription and analysis

[Browse all 4 editions](https://www.g2.com/products/callrail/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | N/A | N/A |

#### Ticket and Case Management

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | 6.8 (22 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | N/A | N/A |

#### Lead Generation

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | 8.8/10 | 9 |

#### Lead Facilitation

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 8.8 (7 reviews) | 
| **Lead Qualification** | Not enough data | 7.5 (6 reviews) | 
| **Lead Follow-up** | Not enough data | 8.3 (7 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.6 (7 reviews) | 

#### Organization

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 8.6 (7 reviews) | 
| **Data Entry** | Not enough data | 8.6 (6 reviews) | 
| **Integrations / APIs** | Not enough data | 10.0 (8 reviews) | 

#### Performance Analysis

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Coaching ** | Not enough data | 8.8 (7 reviews) | 
| **Peformance Tracking** | Not enough data | 9.0 (7 reviews) | 

#### Sales Analysis

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 8.8 (7 reviews) | 
| **Sales Forecasting ** | Not enough data | 9.0 (7 reviews) | 

#### Generative AI

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (8 reviews) | 
| **AI Text Summarization** | Not enough data | 9.4 (9 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.0 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 9.3 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | 9.2 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 9.0 (5 reviews) | 
| **Decision Making** | Not enough data | 9.0 (5 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | N/A | N/A |

#### Dialing Options

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | N/A | N/A |

#### Administration

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | 8.4/10 | 231 |

#### Call Analytics

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Call Recording** | Not enough data | 9.3 (189 reviews) ✓ Verified | 
| **Machine Learning** | Not enough data | 8.1 (138 reviews) ✓ Verified | 
| **Call Analysis** | Not enough data | 8.6 (168 reviews) ✓ Verified | 
| **Lead Qualification** | Not enough data | 8.3 (171 reviews) ✓ Verified | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Customer Scoring** | Not enough data | 8.3 (145 reviews) ✓ Verified | 
| **Speech-to-Text** | Not enough data | 8.2 (148 reviews) ✓ Verified | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (35 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (15 reviews) | 
| **Multi-step Planning** | Not enough data | 8.6 (15 reviews) | 
| **Cross-system Integration** | Not enough data | 8.9 (16 reviews) | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | 8.6 (15 reviews) | 
| **Proactive Assistance** | Not enough data | 8.4 (15 reviews) | 
| **Decision Making** | Not enough data | 8.3 (15 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | N/A | N/A |

#### Channels

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | N/A | N/A |

#### Quality Assurance

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 7.8/10 | 128 |
| **CallRail** | 8.3/10 | 98 |

#### Channels

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Voice** | 9.1 (102 reviews) ✓ Verified | 8.7 (82 reviews) | 
| **Social** | 6.9 (65 reviews) ✓ Verified | Feature Not Available | 
| **Web Chat** | 7.4 (68 reviews) ✓ Verified | 7.6 (57 reviews) | 
| **Mobile SMS** | 7.8 (61 reviews) ✓ Verified | 7.9 (71 reviews) | 
| **Email** | 7.5 (63 reviews) ✓ Verified | Feature Not Available | 

#### Generative AI

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (34 reviews) | 8.1 (21 reviews) | 

#### Functions

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Session Routing** | 8.3 (98 reviews) ✓ Verified | 8.7 (68 reviews) | 
| **Session Queuing** | 8.6 (98 reviews) ✓ Verified | 8.6 (63 reviews) | 
| **Concurrent Calling** | 8.5 (89 reviews) ✓ Verified | 8.4 (60 reviews) | 
| **Speech Analytics** | 8.1 (73 reviews) ✓ Verified | 8.2 (64 reviews) | 
| **Auto Dialer** | 7.9 (69 reviews) | Feature Not Available | 
| **IVR** | 8.6 (86 reviews) ✓ Verified | 8.3 (61 reviews) | 
| **Inbound Screen Pop** | 8.1 (84 reviews) | 8.3 (58 reviews) | 
| **Persistent Data** | 8.3 (77 reviews) ✓ Verified | 8.1 (58 reviews) | 

#### Agentic AI - Contact Center

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (5 reviews) | 8.3 (6 reviews) | 
| **Cross-system Integration** | 6.9 (6 reviews) | 8.8 (7 reviews) | 
| **Natural Language Interaction** | 6.1 (6 reviews) | 8.3 (6 reviews) | 
| **Proactive Assistance** | 5.8 (6 reviews) | 8.3 (6 reviews) | 

#### Administrative

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Session Summary Notes** | 8.0 (84 reviews) ✓ Verified | 8.4 (70 reviews) | 
| **Administrator Access** | 8.8 (94 reviews) ✓ Verified | 8.9 (80 reviews) | 
| **Reporting & Dashboards** | 8.4 (99 reviews) ✓ Verified | 8.7 (82 reviews) | 
| **Session Recording** | 8.8 (83 reviews) ✓ Verified | 8.7 (74 reviews) | 
| **Agent Scheduling and Assignment** | 8.0 (72 reviews) ✓ Verified | Feature Not Available | 

### Attribution

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | 7.9/10 | 285 |

#### Attribution Modeling

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Single-Touch Attribution** | Not enough data | 8.7 (200 reviews) ✓ Verified | 
| **Multi-Touch Attribution** | Not enough data | 8.1 (172 reviews) ✓ Verified | 
| **Algorithmic Attribution** | Not enough data | 7.7 (140 reviews) ✓ Verified | 
| **Cross-Device Attribution** | Not enough data | 7.8 (148 reviews) ✓ Verified | 
| **Offline Attribution** | Not enough data | 8.1 (162 reviews) ✓ Verified | 
| **Custom Attribution** | Not enough data | 7.9 (144 reviews) ✓ Verified | 

#### Agentic AI - Attribution

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.4 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 6.8 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 6.4 (11 reviews) | 

#### Marketing

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **B2B Attribution** | Not enough data | 8.0 (157 reviews) ✓ Verified | 
| **B2C Attribution** | Not enough data | 8.4 (164 reviews) ✓ Verified | 
| **Marketing Channels** | Not enough data | 8.7 (205 reviews) ✓ Verified | 
| **Integrations** | Not enough data | 8.6 (202 reviews) ✓ Verified | 

#### Reporting

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Dashboards** | Not enough data | 8.6 (242 reviews) ✓ Verified | 
| **Data Visualizations** | Not enough data | 8.5 (229 reviews) ✓ Verified | 
| **Custom Reporting** | Not enough data | 8.1 (205 reviews) ✓ Verified | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | N/A | N/A |

#### Responses

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | 8.3/10 | 271 |

#### Lead Monitoring

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Features** | Not enough data | 8.5 (209 reviews) ✓ Verified | 
| **Performance** | Not enough data | 8.7 (219 reviews) ✓ Verified | 
| **Identification** | Not enough data | 8.4 (213 reviews) ✓ Verified | 

#### Agentic AI - Lead Capture

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 8.3 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (22 reviews) | 

#### Data Capture

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Mobile** | Not enough data | 8.3 (213 reviews) ✓ Verified | 
| **Websites** | Not enough data | 8.6 (212 reviews) ✓ Verified | 
| **Social Media** | Not enough data | 8.0 (175 reviews) ✓ Verified | 
| **Data** | Not enough data | 8.5 (214 reviews) ✓ Verified | 

#### Analytics

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Export/Import** | Not enough data | 8.5 (206 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.5 (229 reviews) ✓ Verified | 

#### Customization

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Forms** | Not enough data | 8.3 (168 reviews) ✓ Verified | 
| **Personalization** | Not enough data | 8.3 (174 reviews) ✓ Verified | 
| **Templates** | Not enough data | 7.8 (163 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.4 (202 reviews) ✓ Verified | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 7.4/10 | 46 |
| **CallRail** | N/A | N/A |

#### Workforce Management

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Agent Availability** | 7.7 (26 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 7.4 (23 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | 6.8 (17 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | 6.6 (18 reviews) | Not enough data | 
| **Mobile Access** | 7.6 (24 reviews) | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Automation** | 7.5 (29 reviews) ✓ Verified | Not enough data | 
| **Performance Analysis** | 7.9 (30 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.3 (31 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 6.8 (18 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | 7.2 (23 reviews) ✓ Verified | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | N/A | N/A |

#### Conversational Platform

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | N/A | N/A |

#### Messaging Channels

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | 8.9/10 | 12 |

#### Customization

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Custom Fields** | Not enough data | 9.2 (12 reviews) | 
| **Conditional Logic** | Not enough data | 8.2 (12 reviews) | 
| **Multi-page Forms** | Not enough data | Not enough data | 
| **Design** | Not enough data | 9.2 (12 reviews) | 

#### Additional Functionality

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Embedded Forms** | Not enough data | 9.4 (12 reviews) | 
| **Offline Capability** | Not enough data | Feature Not Available | 
| **Notifications** | Not enough data | 8.8 (12 reviews) | 
| **Payments** | Not enough data | Feature Not Available | 
| **Mobile Forms** | Not enough data | 8.9 (11 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 8.4/10 | 17 |
| **CallRail** | N/A | N/A |

#### Platform

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Omnichannel** | 7.7 (10 reviews) | Not enough data | 
| **Mobile Access** | 8.4 (15 reviews) | Not enough data | 
| **Queue Management** | 8.6 (14 reviews) | Not enough data | 
| **Call Routing** | 8.4 (16 reviews) | Not enough data | 
| **Call Back** | 8.2 (15 reviews) | Not enough data | 
| **IVR** | 8.8 (16 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.8 (13 reviews) | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (9 reviews) | Not enough data | 

#### Workforce Management

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Call Monitoring** | 8.7 (15 reviews) | Not enough data | 
| **Performance Evaluation** | 8.5 (13 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Call Recording** | 9.4 (14 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.0 (15 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | N/A | N/A |

#### Customer Support

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | 7.6/10 | 23 |

#### Generative AI

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 6.3 (8 reviews) | 
| **Notifications** | Not enough data | 7.3 (10 reviews) | 
| **Targeted Emails** | Not enough data | 6.9 (9 reviews) | 
| **In-App Messaging** | Not enough data | 8.1 (8 reviews) | 
| **Co-Browsing** | Not enough data | 6.3 (8 reviews) | 

####  Internal Use

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Customization ** | Not enough data | 6.8 (22 reviews) | 
| **Conversation Archiving** | Not enough data | 8.9 (9 reviews) | 
| **Lead Development** | Not enough data | 8.8 (8 reviews) | 
| **Knowledge Base** | Not enough data | 8.9 (9 reviews) | 
| **Team Inbox ** | Not enough data | 6.7 (8 reviews) | 
| **Customer Profiles** | Not enough data | 7.6 (9 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | 8.4/10 | 6 |

#### Voice Recognition - AI Voice Assistants

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Voice Recognition** | Not enough data | 8.6 (6 reviews) | 

#### Speech Synthesis - AI Voice Assistants

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Speech Synthesis** | Not enough data | 7.8 (6 reviews) | 
| **Customizable speech** | Not enough data | 7.5 (6 reviews) | 
| **Multiple voice actions** | Not enough data | 8.3 (6 reviews) | 

#### Security and privacy - AI Voice Assistants

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Encrypted communication** | Not enough data | 9.2 (6 reviews) | 

#### Compatibility - AI Voice Assistants

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | 9.0 (5 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | 8.3/10 | 44 |

#### Agentic AI - Outbound Call Tracking

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (11 reviews) | 

#### Calling

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Record Calls** | Not enough data | 9.2 (44 reviews) | 
| **Generate Location** | Not enough data | 8.7 (40 reviews) | 
| **Call Types** | Not enough data | 8.8 (42 reviews) | 
| **Click-to-Call** | Not enough data | 8.5 (40 reviews) | 
| **Auto Dialer** | Not enough data | 8.0 (9 reviews) | 

#### Contacts

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Personalization** | Not enough data | 8.5 (42 reviews) | 
| **Information Locater** | Not enough data | 8.2 (43 reviews) | 
| **Record Prospect Data** | Not enough data | 8.6 (40 reviews) | 

#### Insights

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Notes** | Not enough data | 8.1 (42 reviews) | 
| **Daily Summary** | Not enough data | 8.3 (42 reviews) | 
| **Automated Voicemails** | Not enough data | 8.5 (39 reviews) | 
| **Automated Emails** | Not enough data | 7.6 (37 reviews) | 
| **Sorts Prospects** | Not enough data | 7.8 (36 reviews) | 
| **Automated Note Taking** | Not enough data | 8.3 (10 reviews) | 

### Account-Based Execution

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | N/A | N/A |

#### Marketing Distribution

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Segmentation ** | Not enough data | Not enough data | 
| **Personalized Messaging ** | Not enough data | Not enough data | 
| **Website Personalization ** | Not enough data | Not enough data | 
| **Email Campaigns ** | Not enough data | Not enough data | 
| **Digital Advertising** | Not enough data | Not enough data | 
| **Direct Mail** | Not enough data | Not enough data | 

#### Campaign Planning

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Strategy Mapping ** | Not enough data | Not enough data | 
| **Prioritized Accounts ** | Not enough data | Not enough data | 
| **Trending Accounts ** | Not enough data | Not enough data | 
| **Sales Activation** | Not enough data | Not enough data | 

#### Integrations

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Ad Network Integrations ** | Not enough data | Not enough data | 
| **Buyer Intent Data Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 

### Inbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | 8.4/10 | 700 |

#### Phone Number Management

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Local Phone Numbers** | Not enough data | 9.1 (575 reviews) | 
| **Toll-Free Numbers** | Not enough data | 8.8 (465 reviews) | 
| **Port Existing Numbers** | Not enough data | 8.4 (396 reviews) | 

#### Tracking

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Visitor & Keyword Tracking** | Not enough data | 8.7 (521 reviews) | 
| **Dynamic Number Insertion** | Not enough data | 8.9 (502 reviews) | 
| **Multi-Channel Call Attribution** | Not enough data | 8.7 (435 reviews) | 

#### Analytics

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Call Data** | Not enough data | 8.9 (567 reviews) | 
| **Call Recording** | Not enough data | 9.3 (558 reviews) | 
| **Advanced Reporting** | Not enough data | 8.5 (503 reviews) | 
| **Conversation Intelligence** | Not enough data | 8.3 (308 reviews) | 

#### Call Routing

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **IVR** | Not enough data | 8.1 (353 reviews) | 
| **Call Scheduling** | Not enough data | 8.0 (320 reviews) | 
| **Geo-Routing** | Not enough data | 7.9 (301 reviews) | 

#### Administration

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Martech Integrations** | Not enough data | 7.9 (266 reviews) | 
| **Privacy, Security, and Compliance** | Not enough data | 8.7 (304 reviews) | 
| **Performance and Reliability** | Not enough data | 8.8 (364 reviews) | 

#### Agentic AI - Inbound Call Tracking

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (53 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (57 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (54 reviews) | 

### Marketing Analytics

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | 8.1/10 | 269 |

#### Marketing Operations

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **ROI Tracking** | Not enough data | 8.3 (199 reviews) | 
| **Data Collection** | Not enough data | 8.8 (215 reviews) | 
| **Customer Insights** | Not enough data | 8.4 (189 reviews) | 
| **Multi-User Access** | Not enough data | 8.9 (200 reviews) | 
| **Spend Management** | Not enough data | 7.8 (177 reviews) | 
| **White Label** | Not enough data | 7.6 (152 reviews) | 

#### Campaign Activity

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Campaign Insights** | Not enough data | 8.4 (199 reviews) | 
| **Reports and Dashboards** | Not enough data | 8.5 (230 reviews) | 
| **Campaign Stickiness** | Not enough data | 7.8 (178 reviews) | 
| **Multichannel Tracking** | Not enough data | 8.3 (197 reviews) | 
| **Brand Optimization** | Not enough data | Feature Not Available | 
| **Predictive Analytics** | Not enough data | 7.6 (76 reviews) | 

#### Agentic AI - Marketing Analytics

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (25 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (24 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **CallRail** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to 8x8 Contact Center (16):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Help Desk Software](https://www.g2.com/categories/help-desk), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to CallRail (9):** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Attribution Software](https://www.g2.com/categories/attribution), [Marketing Analytics Software](https://www.g2.com/categories/marketing-analytics), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)


---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Contact Center | CallRail | 
|---|---|---|
| **Small-Business** | 37.8% | 74.4% | 
| **Mid-Market** | 53.8% | 22.2% | 
| **Enterprise** | 8.4% | 3.4% | 

### By Industry

#### 8x8 Contact Center

- **Financial Services:** 11.4%
- **Information Technology and Services:** 7.9%
- **Hospital & Health Care:** 6.6%
- **Security and Investigations:** 5.2%
- **Insurance:** 5.2%
- **Banking:** 5.2%
- **Computer Software:** 4.8%
- **Consumer Services:** 3.5%
- **Real Estate:** 3.1%
- **Construction:** 1.7%
- **Other:** 45.4%

#### CallRail

- **Marketing and Advertising:** 35.1%
- **Real Estate:** 8.3%
- **Construction:** 7.2%
- **Hospital & Health Care:** 4.1%
- **Consumer Services:** 3.7%
- **Legal Services:** 3.5%
- **Internet:** 2.9%
- **Health, Wellness and Fitness:** 2.7%
- **Law Practice:** 2.4%
- **Automotive:** 2.4%
- **Other:** 27.6%

---
## Alternatives

### Alternatives to 8x8 Contact Center

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (618 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2512 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1607 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1400 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6990 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)

### Alternatives to CallRail

- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (760 reviews)
- [WhatConverts](https://www.g2.com/products/whatconverts/reviews) — 4.9/5 stars (311 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1607 reviews)
- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (577 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4190 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1400 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6675 reviews)

---
## Top Discussions

### 8x8 Contact Center

- Title: [How do I listen to calls from the virtual office?](https://www.g2.com/discussions/23979-how-do-i-listen-to-calls-from-the-virtual-office) — 1 comment, 2 upvotes
  > **Top comment:** "If you go into the Monitoring option in 8x8 VCC, there is a Playback feature where you can listen to recorded calls. We also have access to their Quality..."
- Title: [How can I get someone to help me with creating custom reports for VCC?](https://www.g2.com/discussions/how-can-i-get-someone-to-help-me-with-creating-custom-reports-for-vcc) — 1 comment, 2 upvotes
  > **Top comment:** "8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just..."
- Title: [How has your overall experience been with this product?](https://www.g2.com/discussions/how-has-your-overall-experience-been-with-this-product) — 1 comment, 1 upvote
  > **Top comment:** "Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along..."
- Title: [How can the 8x8 Contact Center include usage minutes with every license?](https://www.g2.com/discussions/how-can-the-8x8-contact-center-include-usage-minutes-with-every-license) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,..."
- Title: [What makes 8x8 Contact Center different than the other providers?](https://www.g2.com/discussions/what-makes-8x8-contact-center-different-than-the-other-providers) — 1 comment, 2 upvotes *(includes official response)*
  > **Top comment:** "8x8 Contact Center is the only collaborative contact center solution in the world, extremely high value by unifying team messaging, video conferencing,..."

### CallRail

- Title: [Is CallRail free?](https://www.g2.com/discussions/is-callrail-free) — 2 comments
  > **Top comment:** "No - there is a monthly subscription."
- Title: [What is CallRail used for?](https://www.g2.com/discussions/what-is-callrail-used-for) — 2 comments
  > **Top comment:** "CallRail is mainly used for call tracking. However, it is also used for form tracking, managing leads from chat, sms, and calls. "
- Title: [How do I cancel CallRail?](https://www.g2.com/discussions/how-do-i-cancel-callrail) — 1 comment
  > **Top comment:** "1. Click the My Account Icon in the top left. 
2. Click Account Settings.
3. Scroll down to the Account Billing tab scroll down to the Plans & Payment..."
- Title: [Are there any alternatives to CallRail that offer Phone, Live Chat, and Form Tracking?](https://www.g2.com/discussions/are-there-any-alternatives-to-callrail-that-offer-phone-live-chat-and-form-tracking) — 1 comment, 1 upvote
  > **Top comment:** "Yes, WhatConverts is a lead tracking and reporting platform that tracks calls, forms, chat and transactions"
- Title: [How do I check my text messages to my tracking numbers ?](https://www.g2.com/discussions/how-do-i-check-my-text-messages-to-my-tracking-numbers) — 1 comment, 1 upvote
  > **Top comment:** "Text messages arrive via email and previously we’re available in the Lead Center. However, with new pricing texting isn’t available in the basic plan. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-contact-center-vs-callrail)