# 8x8 Contact Center vs Calabrio ONE Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Calabrio ONE excels in user-friendliness, with many users highlighting its intuitive interface and ease of training staff. One user mentioned, "I really like how user-friendly the interface is on Calabrio ONE," which contributes to a smoother onboarding experience compared to 8x8 Contact Center.
- **Users say** that 8x8 Contact Center provides commendable support, with feedback praising the helpfulness and patience of the support team. A recent user noted, "The tech support advisor was very helpful," indicating that while the software may have its challenges, the support team is dedicated to resolving issues.
- **Reviewers mention** that Calabrio ONE frequently updates its features based on user feedback, enhancing its functionality. One user expressed satisfaction with the new scheduling features, stating, "New features are always coming out," which shows a commitment to continuous improvement that may not be as pronounced in 8x8 Contact Center.
- **According to verified reviews** , 8x8 Contact Center faces challenges in setup and configuration, with some users reporting difficulties in matching their specific workflow needs. This contrasts with Calabrio ONE, where users appreciated the "extremely easy" initial setup, especially with onsite assistance.
- **G2 reviewers highlight** that Calabrio ONE outperforms 8x8 Contact Center in various performance metrics, such as forecasting and shift scheduling, with users noting scores like "8.9" for forecasting. This suggests that Calabrio ONE may better support operational efficiency in day-to-day tasks.
- **Users indicate** that while both products serve the mid-market well, Calabrio ONE's overall higher satisfaction ratings reflect a more robust feature set and user experience. With a G2 Score of 82.61 compared to 57.6 for 8x8 Contact Center, it's clear that many users find greater value in Calabrio ONE.



| | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 257 | 431 | 
| **Largest Market Segment** | Mid-Market (53.6% of reviews) | Mid-Market (56.5% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### 8x8 Contact Center

Pros:
- Ease of Use (37 reviews)
- Helpful (26 reviews)

Cons:
- Missing Features (11 reviews)
- Poor Customer Support (11 reviews)

### Calabrio ONE

Pros:
- Ease of Use (44 reviews)
- Efficiency (29 reviews)

Cons:
- Inadequate Reporting (13 reviews)
- Poor Reporting (13 reviews)

---
## Ratings Comparison
| Rating | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
  | **Meets Requirements** | 8.4 (210 reviews) | 8.9 (314 reviews) | 
  | **Ease of Use** | 8.3 (215 reviews) | 9.0 (332 reviews) | 
  | **Ease of Setup** | 7.8 (132 reviews) | 8.6 (237 reviews) | 
  | **Ease of Admin** | 8.2 (128 reviews) | 8.5 (143 reviews) | 
  | **Quality of Support** | 8.1 (204 reviews) | 9.0 (299 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (127 reviews) | 8.8 (144 reviews) | 
  | **Product Direction (% positive)** | 7.9 (209 reviews) | 9.0 (310 reviews) | 

---
## Pricing

### 8x8 Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Calabrio ONE

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Calabrio ONE** | N/A | N/A |

#### Ticket and Case Management

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Calabrio ONE** | N/A | N/A |

#### Dialing Options

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Calabrio ONE** | N/A | N/A |

#### Administration

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Calabrio ONE** | N/A | N/A |

#### Channels

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Calabrio ONE** | 9.1/10 | 82 |

#### Quality Assurance

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Evaluation** | Not enough data | 9.3 (77 reviews) | 
| **Calibration** | Not enough data | 8.9 (76 reviews) | 
| **Reports** | Not enough data | 9.0 (78 reviews) | 

#### Engagement

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Feedback** | Not enough data | 8.8 (79 reviews) | 
| **Dashboards** | Not enough data | 9.1 (77 reviews) | 
| **Training** | Not enough data | 9.2 (75 reviews) | 

#### Performance

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Integrations** | Not enough data | 8.6 (71 reviews) | 
| **Compliance** | Not enough data | 9.2 (77 reviews) | 

#### Generative AI

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.3 (25 reviews) | 
| **AI Text Summarization** | Not enough data | 9.2 (25 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 7.8/10 | 128 |
| **Calabrio ONE** | N/A | N/A |

#### Channels

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Voice** | 9.1 (102 reviews) ✓ Verified | Not enough data | 
| **Social** | 6.9 (65 reviews) ✓ Verified | Not enough data | 
| **Web Chat** | 7.4 (68 reviews) ✓ Verified | Not enough data | 
| **Mobile SMS** | 7.8 (61 reviews) ✓ Verified | Not enough data | 
| **Email** | 7.5 (63 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (34 reviews) | Not enough data | 

#### Functions

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Session Routing** | 8.3 (98 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 8.6 (98 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 8.5 (89 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | 8.1 (73 reviews) ✓ Verified | Not enough data | 
| **Auto Dialer** | 7.9 (69 reviews) | Not enough data | 
| **IVR** | 8.6 (86 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | 8.1 (84 reviews) | Not enough data | 
| **Persistent Data** | 8.3 (77 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.1 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 5.8 (6 reviews) | Not enough data | 

#### Administrative

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Session Summary Notes** | 8.0 (84 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 8.8 (94 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 8.4 (99 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 8.8 (83 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | 8.0 (72 reviews) ✓ Verified | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Calabrio ONE** | N/A | N/A |

#### Responses

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 7.4/10 | 47 |
| **Calabrio ONE** | 8.9/10 | 184 |

#### Workforce Management

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Agent Availability** | 7.8 (27 reviews) ✓ Verified | 9.1 (154 reviews) ✓ Verified | 
| **Skills Management** | 7.4 (23 reviews) ✓ Verified | 8.9 (150 reviews) ✓ Verified | 
| **Shift Scheduling** | 6.8 (17 reviews) ✓ Verified | 9.3 (165 reviews) ✓ Verified | 
| **Agent Self-Service** | 6.6 (18 reviews) | 8.8 (149 reviews) ✓ Verified | 
| **Mobile Access** | 7.6 (24 reviews) | 8.3 (141 reviews) | 

#### Administration

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Automation** | 7.5 (29 reviews) ✓ Verified | 8.7 (148 reviews) ✓ Verified | 
| **Performance Analysis** | 7.9 (30 reviews) ✓ Verified | 8.9 (156 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (31 reviews) ✓ Verified | 8.7 (157 reviews) ✓ Verified | 
| **Forecasting** | 6.8 (18 reviews) ✓ Verified | 8.9 (153 reviews) ✓ Verified | 
| **Intraday Management** | 7.2 (23 reviews) ✓ Verified | 8.9 (149 reviews) ✓ Verified | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Calabrio ONE** | 8.2/10 | 30 |

#### Feedback Management

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Tagging** | Not enough data | 8.6 (23 reviews) | 
| **Segmentation** | Not enough data | 8.5 (23 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.5 (26 reviews) | 

#### Feedback Analysis

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.3 (23 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.2 (23 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 7.6 (20 reviews) | 

#### Feedback Sources

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.5 (16 reviews) | 
| **Surveys** | Not enough data | 8.2 (17 reviews) | 
| **Social Media** | Not enough data | 8.1 (14 reviews) | 
| **Customer Service Channels** | Not enough data | 8.1 (18 reviews) | 

#### Generative AI

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Calabrio ONE** | N/A | N/A |

#### Conversational Platform

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Calabrio ONE** | N/A | N/A |

#### Messaging Channels

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 8.4/10 | 17 |
| **Calabrio ONE** | N/A | N/A |

#### Platform

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Omnichannel** | 7.7 (10 reviews) | Not enough data | 
| **Mobile Access** | 8.4 (15 reviews) | Not enough data | 
| **Queue Management** | 8.6 (14 reviews) | Not enough data | 
| **Call Routing** | 8.4 (16 reviews) | Not enough data | 
| **Call Back** | 8.2 (15 reviews) | Not enough data | 
| **IVR** | 8.8 (16 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.8 (13 reviews) | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (9 reviews) | Not enough data | 

#### Workforce Management

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Call Monitoring** | 8.7 (15 reviews) | Not enough data | 
| **Performance Evaluation** | 8.5 (13 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Call Recording** | 9.4 (14 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.0 (15 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Calabrio ONE** | N/A | N/A |

#### Customer Support

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Calabrio ONE** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Calabrio ONE** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Calabrio ONE** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Calabrio ONE** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Calabrio ONE** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Calabrio ONE** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Calabrio ONE** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Calabrio ONE** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Calabrio ONE** | 8.7/10 | 101 |

#### Platform

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Customization ** | Not enough data | 8.5 (78 reviews) | 
| **Integration APIs** | Not enough data | 8.4 (71 reviews) | 
| **Internationalization** | Not enough data | 8.6 (76 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.0 (77 reviews) | 
| **Dashboards** | Not enough data | 8.2 (78 reviews) | 

#### Workforce Management Platform Features

| Feature | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Labor Forecasting** | Not enough data | 8.9 (83 reviews) | 
| **Shift Scheduling** | Not enough data | 9.1 (92 reviews) | 
| **Time & Attendance Tracking** | Not enough data | 9.1 (88 reviews) | 
| **Absence & Leave Management** | Not enough data | 9.0 (89 reviews) | 
| **Skills Management** | Not enough data | 8.8 (79 reviews) | 
| **Succession Planning** | Not enough data | 8.6 (81 reviews) | 
| **Workforce Analytics** | Not enough data | 9.0 (87 reviews) | 
| **Self-Service Capabilities** | Not enough data | 8.9 (87 reviews) | 
| **Mobile Shift Scheduling** | Not enough data | 8.2 (83 reviews) | 
| **Team Communication** | Not enough data | 7.9 (78 reviews) | 

---
## Categories
**Shared Categories (3):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)

**Unique to 8x8 Contact Center (15):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Software](https://www.g2.com/categories/contact-center), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Calabrio ONE (3):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [SAP Store Software](https://www.g2.com/categories/sap-store), [Workforce Management Software](https://www.g2.com/categories/workforce-management)


---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Contact Center | Calabrio ONE | 
|---|---|---|
| **Small-Business** | 38.1% | 6.7% | 
| **Mid-Market** | 53.6% | 56.5% | 
| **Enterprise** | 8.4% | 36.8% | 

### By Industry

#### 8x8 Contact Center

- **Financial Services:** 11.3%
- **Information Technology and Services:** 7.8%
- **Hospital & Health Care:** 6.5%
- **Security and Investigations:** 5.2%
- **Insurance:** 5.2%
- **Computer Software:** 5.2%
- **Banking:** 5.2%
- **Consumer Services:** 3.5%
- **Real Estate:** 3.0%
- **Construction:** 1.7%
- **Other:** 45.2%

#### Calabrio ONE

- **Consumer Services:** 13.9%
- **Hospital & Health Care:** 11.5%
- **Financial Services:** 10.1%
- **Information Technology and Services:** 6.7%
- **Telecommunications:** 6.4%
- **Insurance:** 4.3%
- **Retail:** 4.0%
- **Banking:** 3.5%
- **Automotive:** 3.2%
- **Higher Education:** 2.7%
- **Other:** 33.9%

---
## Alternatives

### Alternatives to 8x8 Contact Center

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (624 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2535 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1623 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1411 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6997 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)

### Alternatives to Calabrio ONE

- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) — 4.2/5 stars (315 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (624 reviews)
- [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) — 4.5/5 stars (230 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2535 reviews)
- [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) — 4.6/5 stars (187 reviews)
- [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews) — 4.3/5 stars (90 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (590 reviews)

---
## Top Discussions

### 8x8 Contact Center

- Title: [How do I listen to calls from the virtual office?](https://www.g2.com/discussions/23979-how-do-i-listen-to-calls-from-the-virtual-office) — 1 comment, 2 upvotes
  > **Top comment:** "If you go into the Monitoring option in 8x8 VCC, there is a Playback feature where you can listen to recorded calls. We also have access to their Quality..."
- Title: [How can I get someone to help me with creating custom reports for VCC?](https://www.g2.com/discussions/how-can-i-get-someone-to-help-me-with-creating-custom-reports-for-vcc) — 1 comment, 2 upvotes
  > **Top comment:** "8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just..."
- Title: [How has your overall experience been with this product?](https://www.g2.com/discussions/how-has-your-overall-experience-been-with-this-product) — 1 comment, 1 upvote
  > **Top comment:** "Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along..."
- Title: [How can the 8x8 Contact Center include usage minutes with every license?](https://www.g2.com/discussions/how-can-the-8x8-contact-center-include-usage-minutes-with-every-license) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,..."
- Title: [What makes 8x8 Contact Center different than the other providers?](https://www.g2.com/discussions/what-makes-8x8-contact-center-different-than-the-other-providers) — 1 comment, 2 upvotes *(includes official response)*
  > **Top comment:** "8x8 Contact Center is the only collaborative contact center solution in the world, extremely high value by unifying team messaging, video conferencing,..."

### Calabrio ONE

- Title: [What is calabrio WFM?](https://www.g2.com/discussions/what-is-calabrio-wfm) — 1 comment
  > **Top comment:** "Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling..."
- Title: [What is calabrio one smart desktop?](https://www.g2.com/discussions/what-is-calabrio-one-smart-desktop) — 1 comment
  > **Top comment:** "It gives access to supervisors/managers to view agents screen activity, Eg:what agents see  on their actual desktop/monitor."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-contact-center-vs-calabrio-one)