# 8x8 Contact Center, Bright Pattern vs Talkdesk Comparison

| | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 255 | 98 | 2,505 | 
| **Largest Market Segment** | Mid-Market (54.0% of reviews) | Mid-Market (47.0% of reviews) | Mid-Market (60.3% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Vendor | Free 25 Licenses Free to Start | 

---
## Top Pros & Cons

### 8x8 Contact Center

Pros:
- Ease of Use (37 reviews)
- Helpful (26 reviews)

Cons:
- Missing Features (11 reviews)
- Poor Customer Support (11 reviews)

### Bright Pattern

Pros:
- Data Management (1 reviews)
- Features (1 reviews)


### Talkdesk

Pros:
- Ease of Use (310 reviews)
- Efficiency (175 reviews)

Cons:
- Call Issues (119 reviews)
- Technical Issues (78 reviews)

---
## Ratings Comparison
| Rating | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
  | **Meets Requirements** | 8.4 (208 reviews) | 8.8 (72 reviews) | 8.9 (2033 reviews) | 
  | **Ease of Use** | 8.2 (213 reviews) | 8.5 (74 reviews) | 9.1 (2043 reviews) | 
  | **Ease of Setup** | 7.8 (130 reviews) | 8.8 (59 reviews) | 8.8 (1067 reviews) | 
  | **Ease of Admin** | 8.1 (126 reviews) | 8.8 (58 reviews) | 8.9 (934 reviews) | 
  | **Quality of Support** | 8.1 (202 reviews) | 9.1 (69 reviews) | 8.8 (1810 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (125 reviews) | 9.2 (58 reviews) | 8.9 (917 reviews) | 
  | **Product Direction (% positive)** | 7.9 (208 reviews) | 8.9 (72 reviews) | 8.7 (1938 reviews) | 

---
## Pricing

### 8x8 Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Bright Pattern

#### Entry-Level Pricing

Plan: Enterprise

Price: Contact Vendor

Key Features:
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing

[Browse all 4 editions](https://www.g2.com/products/bright-pattern/pricing)

#### Free Trial

No

### Talkdesk

#### Entry-Level Pricing

Plan: Talkdesk Express™ | United States & Canada Small Business Exclusive

Price: Free 25 Licenses Free to Start

Description: Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.






https://www.talkdesk.com/express/

Key Features:
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses. 

[Browse all 5 editions](https://www.g2.com/products/talkdesk/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Bright Pattern** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Ticket and Case Management

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Bright Pattern** | N/A | N/A |
| **Talkdesk** | 8.7/10 | 404 |

#### Dialing Options

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 9.2 (319 reviews) | 
| **Progressive Dialing** | Not enough data | Not enough data | 9.2 (293 reviews) | 
| **Predictive Dialing** | Not enough data | Not enough data | 8.3 (9 reviews) | 

#### Agent Tools

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 9.2 (251 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | Not enough data | 9.1 (255 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | Not enough data | 9.4 (349 reviews) ✓ Verified | 

#### Automation

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 9.1 (243 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 9.1 (260 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | Not enough data | 8.9 (225 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.9 (8 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.3 (8 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 8.1 (8 reviews) | 
| **Compliance Monitoring** | Not enough data | Not enough data | 7.9 (8 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 8.3 (8 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Bright Pattern** | N/A | N/A |
| **Talkdesk** | 9.1/10 | 215 |

#### Administration

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 9.1 (165 reviews) | 
| **Data Workflows** | Not enough data | Not enough data | 9.1 (158 reviews) | 
| **Issue Management** | Not enough data | Not enough data | 9.0 (161 reviews) | 

#### Knowledge Management

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 9.2 (160 reviews) | 
| **Publishing Workflows** | Not enough data | Not enough data | 9.1 (156 reviews) | 
| **Analytics** | Not enough data | Not enough data | 9.1 (161 reviews) | 

#### Compliance

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 9.2 (159 reviews) | 
| **Data Governance** | Not enough data | Not enough data | 9.2 (155 reviews) | 
| **Compliance** | Not enough data | Not enough data | 9.2 (158 reviews) | 
| **Auditing** | Not enough data | Not enough data | 9.1 (156 reviews) | 

#### Customer Support

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 9.1 (158 reviews) | 
| **Suggestions** | Not enough data | Not enough data | 9.0 (153 reviews) | 
| **Decision Trees** | Not enough data | Not enough data | 9.0 (148 reviews) | 

#### Data Security

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 9.2 (146 reviews) | 
| **Data Transport** | Not enough data | Not enough data | 9.2 (147 reviews) | 
| **Access Management** | Not enough data | Not enough data | 9.3 (155 reviews) | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 9.2 (143 reviews) | 

#### Administration

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 9.1 (165 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 9.2 (177 reviews) | 
| **Performance and Reliability** | Not enough data | Not enough data | 9.2 (184 reviews) | 

#### Generative AI

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 8.7 (48 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Bright Pattern** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Call Analytics

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Bright Pattern** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Channels

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | Not enough data | 

#### Design

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Bright Pattern** | 8.5/10 | 21 |
| **Talkdesk** | 9.0/10 | 438 |

#### Quality Assurance

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Evaluation** | Not enough data | 8.7 (18 reviews) | 9.1 (370 reviews) | 
| **Calibration** | Not enough data | 8.5 (17 reviews) | 9.0 (341 reviews) | 
| **Reports** | Not enough data | 7.9 (19 reviews) | 8.9 (378 reviews) | 

#### Engagement

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Feedback** | Not enough data | 8.9 (16 reviews) | 9.0 (356 reviews) | 
| **Dashboards** | Not enough data | 8.7 (18 reviews) | 9.2 (379 reviews) | 
| **Training** | Not enough data | 8.5 (16 reviews) | 9.0 (367 reviews) | 

#### Performance

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Integrations** | Not enough data | 8.6 (19 reviews) | 9.0 (361 reviews) | 
| **Compliance** | Not enough data | 8.8 (18 reviews) | 9.2 (363 reviews) | 

#### Generative AI

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (5 reviews) | 8.9 (79 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (5 reviews) | 8.6 (78 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 7.8/10 | 128 |
| **Bright Pattern** | 8.9/10 | 67 |
| **Talkdesk** | 8.7/10 | 1198 |

#### Channels

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Voice** | 9.1 (102 reviews) ✓ Verified | 9.0 (41 reviews) ✓ Verified | 9.2 (822 reviews) ✓ Verified | 
| **Social** | 6.9 (65 reviews) ✓ Verified | 8.7 (19 reviews) ✓ Verified | 8.6 (541 reviews) ✓ Verified | 
| **Web Chat** | 7.4 (68 reviews) ✓ Verified | 9.1 (31 reviews) ✓ Verified | 8.4 (525 reviews) ✓ Verified | 
| **Mobile SMS** | 7.8 (61 reviews) ✓ Verified | 8.8 (23 reviews) ✓ Verified | 8.3 (517 reviews) ✓ Verified | 
| **Email** | 7.5 (63 reviews) ✓ Verified | 8.3 (31 reviews) ✓ Verified | 8.5 (548 reviews) ✓ Verified | 

#### Generative AI

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **AI Text-to-Speech** | 6.1 (34 reviews) | 8.6 (7 reviews) | 8.1 (182 reviews) | 

#### Functions

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Session Routing** | 8.3 (98 reviews) ✓ Verified | 9.1 (49 reviews) ✓ Verified | 8.9 (961 reviews) ✓ Verified | 
| **Session Queuing** | 8.6 (98 reviews) ✓ Verified | 9.1 (49 reviews) ✓ Verified | 9.0 (982 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.5 (89 reviews) ✓ Verified | 9.5 (43 reviews) ✓ Verified | 9.0 (833 reviews) ✓ Verified | 
| **Speech Analytics** | 8.1 (73 reviews) ✓ Verified | 9.0 (22 reviews) ✓ Verified | 8.7 (575 reviews) ✓ Verified | 
| **Auto Dialer** | 7.9 (69 reviews) | 9.2 (26 reviews) ✓ Verified | 8.8 (590 reviews) ✓ Verified | 
| **IVR** | 8.6 (86 reviews) ✓ Verified | 9.4 (36 reviews) ✓ Verified | 9.1 (717 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.1 (84 reviews) | 8.4 (39 reviews) ✓ Verified | 8.9 (712 reviews) | 
| **Persistent Data** | 8.3 (77 reviews) ✓ Verified | 8.9 (32 reviews) ✓ Verified | 8.9 (658 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.0 (5 reviews) | Not enough data | 8.0 (27 reviews) | 
| **Cross-system Integration** | 6.9 (6 reviews) | Not enough data | 8.5 (27 reviews) | 
| **Natural Language Interaction** | 6.1 (6 reviews) | Not enough data | 8.2 (27 reviews) | 
| **Proactive Assistance** | 5.8 (6 reviews) | Not enough data | 8.1 (27 reviews) | 

#### Administrative

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Session Summary Notes** | 8.0 (84 reviews) ✓ Verified | 8.6 (36 reviews) ✓ Verified | 8.8 (909 reviews) ✓ Verified | 
| **Administrator Access** | 8.8 (94 reviews) ✓ Verified | 9.2 (47 reviews) ✓ Verified | 9.1 (927 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.4 (99 reviews) ✓ Verified | 7.9 (50 reviews) ✓ Verified | 8.8 (1015 reviews) ✓ Verified | 
| **Session Recording** | 8.8 (83 reviews) ✓ Verified | 9.0 (36 reviews) ✓ Verified | 9.1 (714 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.0 (72 reviews) ✓ Verified | 8.4 (20 reviews) ✓ Verified | 8.8 (575 reviews) ✓ Verified | 

### Call Compliance

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Bright Pattern** | 8.4/10 | 12 |
| **Talkdesk** | N/A | N/A |

#### Compliance

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Regulations** | Not enough data | 9.1 (9 reviews) | Not enough data | 
| **Updates** | Not enough data | 8.7 (9 reviews) | Not enough data | 
| **Exemptions** | Not enough data | 8.3 (7 reviews) | Not enough data | 

#### Management

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Scrubbing** | Not enough data | 7.8 (6 reviews) | Not enough data | 
| **Blocking** | Not enough data | 8.6 (6 reviews) | Not enough data | 
| **Campaign Management** | Not enough data | 9.0 (8 reviews) | Not enough data | 
| **Screening** | Not enough data | 8.1 (6 reviews) | Not enough data | 

#### Integration

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Phone Systems** | Not enough data | 8.9 (11 reviews) | Not enough data | 
| **Marketing & CRM** | Not enough data | 8.3 (10 reviews) | Not enough data | 
| **Third-Party** | Not enough data | 7.6 (9 reviews) | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Bright Pattern** | N/A | N/A |
| **Talkdesk** | 9.6/10 | 73 |

#### ServiceNow Apps

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 9.4 (43 reviews) | 
| **Value** | Not enough data | Not enough data | 9.4 (42 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Bright Pattern** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Responses

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 7.4/10 | 45 |
| **Bright Pattern** | N/A | N/A |
| **Talkdesk** | 9.0/10 | 293 |

#### Workforce Management

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Agent Availability** | 7.7 (26 reviews) ✓ Verified | Not enough data | 9.3 (256 reviews) ✓ Verified | 
| **Skills Management** | 7.4 (23 reviews) ✓ Verified | Not enough data | 9.1 (237 reviews) ✓ Verified | 
| **Shift Scheduling** | 6.8 (17 reviews) ✓ Verified | Not enough data | 8.8 (206 reviews) ✓ Verified | 
| **Agent Self-Service** | 6.6 (18 reviews) | Not enough data | 8.8 (216 reviews) ✓ Verified | 
| **Mobile Access** | 7.5 (23 reviews) | Not enough data | 8.8 (212 reviews) ✓ Verified | 

#### Administration

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Automation** | 7.5 (29 reviews) ✓ Verified | Not enough data | 9.0 (236 reviews) ✓ Verified | 
| **Performance Analysis** | 7.9 (30 reviews) ✓ Verified | Not enough data | 9.2 (253 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (31 reviews) ✓ Verified | Not enough data | 9.2 (256 reviews) ✓ Verified | 
| **Forecasting** | 6.8 (18 reviews) ✓ Verified | Not enough data | 8.7 (206 reviews) ✓ Verified | 
| **Intraday Management** | 7.2 (23 reviews) ✓ Verified | Not enough data | 9.0 (213 reviews) ✓ Verified | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Bright Pattern** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Conversational Platform

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 

#### Support Automation

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Bright Pattern** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Messaging Channels

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 8.4/10 | 17 |
| **Bright Pattern** | N/A | N/A |
| **Talkdesk** | 8.7/10 | 243 |

#### Platform

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Omnichannel** | 7.7 (10 reviews) | Not enough data | 8.3 (186 reviews) | 
| **Mobile Access** | 8.4 (15 reviews) | Not enough data | 7.9 (195 reviews) | 
| **Queue Management** | 8.6 (14 reviews) | Not enough data | 8.8 (217 reviews) | 
| **Call Routing** | 8.4 (16 reviews) | Not enough data | 8.9 (220 reviews) | 
| **Call Back** | 8.2 (15 reviews) | Not enough data | 9.0 (220 reviews) | 
| **IVR** | 8.8 (16 reviews) | Not enough data | 8.9 (210 reviews) | 
| **Automatic Call Distribution** | 8.8 (13 reviews) | Not enough data | 8.8 (211 reviews) | 

#### Generative AI

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **AI Text-to-Speech** | 6.1 (9 reviews) | Not enough data | 7.7 (96 reviews) | 

#### Workforce Management

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Call Monitoring** | 8.7 (15 reviews) | Not enough data | 9.0 (217 reviews) | 
| **Performance Evaluation** | 8.5 (13 reviews) | Not enough data | 8.9 (209 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.3 (20 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.3 (20 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.8 (20 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.8 (20 reviews) | 

#### Administrative

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Call Recording** | 9.4 (14 reviews) | Not enough data | 9.2 (222 reviews) | 
| **Reporting & Dashboards** | 9.0 (15 reviews) | Not enough data | 8.9 (224 reviews) | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Bright Pattern** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Platform

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | Not enough data | 

#### Channel

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Security** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Bright Pattern** | N/A | N/A |
| **Talkdesk** | 8.2/10 | 75 |

#### Customer Support

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | 8.3 (68 reviews) | 
| **Speech** | Not enough data | Not enough data | 8.2 (69 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 8.2 (69 reviews) | 

#### Automation

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 8.1 (68 reviews) | 
| **Customization** | Not enough data | Not enough data | 8.3 (68 reviews) | 
| **Intelligent Routing** | Not enough data | Not enough data | 8.2 (68 reviews) | 

#### Artificial Intelligence

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | 8.0 (68 reviews) | 
| **Language** | Not enough data | Not enough data | 8.3 (67 reviews) | 
| **Conversational AI** | Not enough data | Not enough data | 8.0 (66 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Bright Pattern** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | Not enough data | 

####  Internal Use

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Bright Pattern** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Bright Pattern** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | Not enough data | 

#### Insight

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Bright Pattern** | N/A | N/A |
| **Talkdesk** | 8.6/10 | 18 |

#### Generative AI

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 8.6 (16 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Bright Pattern** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Bright Pattern** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Bright Pattern** | N/A | N/A |
| **Talkdesk** | 8.0/10 | 52 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 7.6 (33 reviews) | 
| **Contextual Response Generation** | Not enough data | Not enough data | 7.8 (34 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 7.9 (33 reviews) | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 8.3 (34 reviews) | 
| **Multilingual Support** | Not enough data | Not enough data | 8.3 (32 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 7.2 (32 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.2 (32 reviews) | 
| **Escalation Handling** | Not enough data | Not enough data | 7.9 (33 reviews) | 
| **Workflow Optimization** | Not enough data | Not enough data | 8.2 (39 reviews) | 

#### Automation

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 7.9 (37 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.2 (34 reviews) | 
| **Document Processing** | Not enough data | Not enough data | 7.9 (32 reviews) | 

#### Autonomy

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 7.8 (32 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 8.2 (32 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 7.9 (34 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 7.9 (33 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Bright Pattern** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to 8x8 Contact Center (16):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Bright Pattern (1):** [Call Compliance Software](https://www.g2.com/categories/call-compliance)

**Unique to Talkdesk (17):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Contact Center | Bright Pattern | Talkdesk | 
|---|---|---|---|
| **Small-Business** | 37.6% | 37.3% | 19.3% | 
| **Mid-Market** | 54.0% | 47.0% | 60.3% | 
| **Enterprise** | 8.4% | 15.7% | 20.4% | 

### By Industry

#### 8x8 Contact Center

- **Financial Services:** 11.4%
- **Information Technology and Services:** 7.9%
- **Hospital & Health Care:** 6.6%
- **Security and Investigations:** 5.3%
- **Insurance:** 5.3%
- **Banking:** 5.3%
- **Computer Software:** 4.8%
- **Consumer Services:** 3.5%
- **Real Estate:** 3.1%
- **Construction:** 1.8%
- **Other:** 45.2%

#### Bright Pattern

- **Consumer Services:** 19.3%
- **Telecommunications:** 8.4%
- **Retail:** 7.2%
- **Outsourcing/Offshoring:** 7.2%
- **Information Technology and Services:** 6.0%
- **Automotive:** 4.8%
- **Financial Services:** 4.8%
- **Health, Wellness and Fitness:** 3.6%
- **Hospital & Health Care:** 3.6%
- **Leisure, Travel & Tourism:** 3.6%
- **Other:** 31.3%

#### Talkdesk

- **Consumer Services:** 10.0%
- **Computer Software:** 8.3%
- **Information Technology and Services:** 6.4%
- **Telecommunications:** 5.8%
- **Education Management:** 5.3%
- **Financial Services:** 5.1%
- **E-Learning:** 3.9%
- **Retail:** 3.3%
- **Marketing and Advertising:** 2.7%
- **Food & Beverages:** 2.7%
- **Other:** 46.4%

---
## Alternatives

### Alternatives to 8x8 Contact Center

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1592 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7341 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4168 reviews)

### Alternatives to Bright Pattern

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (739 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Gryphon ONE](https://www.g2.com/products/gryphon-one/reviews) — 4.2/5 stars (442 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1592 reviews)
- [Scorebuddy](https://www.g2.com/products/scorebuddy/reviews) — 4.5/5 stars (806 reviews)

### Alternatives to Talkdesk

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1592 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7341 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)

---
## Top Discussions

### 8x8 Contact Center

- Title: [How do I listen to calls from the virtual office?](https://www.g2.com/discussions/23979-how-do-i-listen-to-calls-from-the-virtual-office) — 1 comment, 2 upvotes
  > **Top comment:** "If you go into the Monitoring option in 8x8 VCC, there is a Playback feature where you can listen to recorded calls. We also have access to their Quality..."
- Title: [How can I get someone to help me with creating custom reports for VCC?](https://www.g2.com/discussions/how-can-i-get-someone-to-help-me-with-creating-custom-reports-for-vcc) — 1 comment, 2 upvotes
  > **Top comment:** "8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just..."
- Title: [How has your overall experience been with this product?](https://www.g2.com/discussions/how-has-your-overall-experience-been-with-this-product) — 1 comment, 1 upvote
  > **Top comment:** "Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along..."
- Title: [How can the 8x8 Contact Center include usage minutes with every license?](https://www.g2.com/discussions/how-can-the-8x8-contact-center-include-usage-minutes-with-every-license) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,..."
- Title: [What makes 8x8 Contact Center different than the other providers?](https://www.g2.com/discussions/what-makes-8x8-contact-center-different-than-the-other-providers) — 1 comment, 2 upvotes *(includes official response)*
  > **Top comment:** "8x8 Contact Center is the only collaborative contact center solution in the world, extremely high value by unifying team messaging, video conferencing,..."

### Bright Pattern

- Title: [What is the use of Bright Pattern?](https://www.g2.com/discussions/what-is-the-use-of-bright-pattern) — 1 comment
  > **Top comment:** "From the demo I've seen, Bright Pattern is a quite novel contact center software without much of a learning curve needed.  One thing it's known for is having..."
- Title: [What is cloud based contact center?](https://www.g2.com/discussions/what-is-cloud-based-contact-center) — 1 comment
  > **Top comment:** "In the Cloud Contact Center, all server resources are located at the service provider. To connect, the customer only needs a computer and Internet ...."

### Talkdesk

- Title: [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) — 3 comments
  > **Top comment:** "Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways:

AI-Powered Tools: Enhances interactions..."
- Title: [Do you plan to have a mobile app for this?](https://www.g2.com/discussions/do-you-plan-to-have-a-mobile-app-for-this) — 3 comments, 1 upvote
  > **Top comment:** "The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-"
- Title: [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) — 2 comments
  > **Top comment:** "it helps businesses improve customer experiences."
- Title: [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) — 2 comments, 1 upvote
  > **Top comment:** "None "
- Title: [When a call drops, what is the easiest and most effective way to find that caller and reach them?](https://www.g2.com/discussions/when-a-call-drops-what-is-the-easiest-and-most-effective-way-to-find-that-caller-and-reach-them) — 2 comments, 1 upvote
  > **Top comment:** "We can find the dropped call's details through their email or phone number."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-contact-center-vs-bright-pattern-vs-talkdesk)