Compare 8x8 Contact Center and Amazon Connect 
Featured Products
At a Glance
Market Segments
Mid-Market (54.4% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
8x8 Contact Center
Star Rating
(246)4.1 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 Contact CenterAmazon Connect
Star Rating
(73)4.5 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon ConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Amazon Connect excels in ease of use, with users highlighting its straightforward integration with platforms like Zendesk and its low latency, making it a preferred choice for remote customer service operations.
- Users say that 8x8 Contact Center provides personalized support, with feedback praising the one-on-one help that enhances communication about issues, which can be particularly beneficial for teams needing tailored assistance.
- Reviewers mention that Amazon Connect's cloud-based infrastructure allows companies to save on hardware costs, as it eliminates the need for servers and maintenance, making it a cost-effective solution for many businesses.
- According to verified reviews, 8x8 Contact Center is recognized for its robust API capabilities, which users appreciate for simplifying data transfer processes to data warehouses, showcasing its strength in integration and data management.
- G2 reviewers highlight that Amazon Connect offers a wide range of features, including performance tracking tools, which users find invaluable for monitoring customer service metrics and improving operational efficiency.
- Users report that while 8x8 Contact Center has a solid performance, it sometimes faces challenges in configuration, with some reviewers noting that it can struggle to meet specific workflow needs compared to the more flexible setup of Amazon Connect.
Pricing
Entry-Level Pricing
8x8 Contact Center
No pricing availableAmazon Connect
No pricing availableFree Trial
8x8 Contact Center
No trial information availableAmazon Connect
Free Trial is available
Ratings
Meets Requirements
8.4
202
9.2
54
Ease of Use
8.2
207
9.3
55
Ease of Setup
7.7
124
9.2
27
Ease of Admin
8.1
121
9.2
16
Quality of Support
8.1
196
9.0
43
Has the product been a good partner in doing business?
8.4
120
9.0
15
Product Direction (% positive)
7.9
203
8.3
49
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.1
102
|
Verified
9.3
25
|
Verified
6.9
65
|
Verified
8.5
19
7.4
68
|
Verified
9.5
19
|
Verified
7.8
61
|
Verified
Feature Not Available
7.5
63
|
Verified
8.8
20
Generative AI
6.1
34
8.3
6
Functions
8.3
98
|
Verified
9.1
38
|
Verified
8.6
98
|
Verified
9.1
38
|
Verified
8.5
89
|
Verified
8.9
34
|
Verified
8.1
73
|
Verified
8.7
21
|
Verified
7.9
69
9.1
22
8.6
86
|
Verified
8.9
19
8.1
84
9.6
19
|
Verified
8.3
77
|
Verified
8.9
20
|
Verified
Agentic AI - Contact Center
7.0
5
Not enough data
6.9
6
9.3
5
6.1
6
Not enough data
5.8
6
Not enough data
Administrative
8.0
84
|
Verified
9.0
32
8.8
94
|
Verified
9.3
28
|
Verified
8.4
99
|
Verified
9.0
35
|
Verified
8.8
83
|
Verified
9.4
21
8.0
72
|
Verified
9.4
16
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
7.7
26
|
Verified
Not enough data
7.4
23
|
Verified
Not enough data
6.8
17
|
Verified
Not enough data
6.6
18
Not enough data
7.4
22
Not enough data
Administration
7.5
27
|
Verified
Not enough data
7.8
29
|
Verified
Not enough data
8.3
30
|
Verified
Not enough data
6.8
18
|
Verified
Not enough data
7.1
22
|
Verified
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
10
Not enough data
8.4
15
Not enough data
8.6
14
Not enough data
8.4
16
Not enough data
8.2
15
Not enough data
8.8
16
Not enough data
8.8
13
Not enough data
Generative AI
6.1
9
Not enough data
Workforce Management
8.7
15
Not enough data
8.5
13
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.4
14
Not enough data
9.0
15
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
8x8 Contact Center and Amazon Connect are categorized as Call Center Infrastructure (CCI), Customer Service Automation, Contact Center Quality Assurance, Speech Analytics, Contact Center, and Contact Center Workforce
Unique Categories
8x8 Contact Center is categorized as Live Chat, Auto Dialer, Contact Center Knowledge Base, Customer Communications Management, Conversational Support, Digital Customer Service Platforms, Help Desk, Social Customer Service, AI Customer Support Agents, Proactive Notification, Customer Self-Service, and Chatbots
Amazon Connect has no unique categories
Reviews
Reviewers' Company Size
8x8 Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Amazon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
11.3%
Information Technology and Services
7.7%
Hospital & Health Care
6.3%
Banking
5.4%
Insurance
5.4%
Other
64.0%
Computer Software
17.7%
Information Technology and Services
11.3%
Financial Services
9.7%
Insurance
8.1%
Banking
6.5%
Other
46.8%
Alternatives
Discussions
How do I listen to calls from the virtual office?
1 Comment
WG
If you go into the Monitoring option in 8x8 VCC, there is a Playback feature where you can listen to recorded calls. We also have access to their Quality...Read more
How can I get someone to help me with creating custom reports for VCC?
1 Comment
WG
8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just...Read more
How has your overall experience been with this product?
1 Comment
PT
Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along...Read more
What is Amazon Connect used for?
1 Comment
UT
To establish a cloud based contact center with low cost and with scalable resourceRead more
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 Comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
