# 8x8 Contact Center vs Aircall Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Aircall excels in user experience, with many users praising its **intuitive interface** and seamless integration with CRM systems like Salesforce and HubSpot. One user highlighted how easy it is to dial both inbound and outbound calls, making the overall experience smooth.
- **Users say** that 8x8 Contact Center provides a more personalized support experience, with many appreciating the **friendly and helpful live agents**. Reviewers noted that they felt reassured when speaking to a real person, especially when facing technical issues.
- **According to verified reviews** , Aircall's setup process is notably quick and straightforward, with users mentioning that it only takes a few seconds to get started. This contrasts with 8x8 Contact Center, where some users have reported challenges during the initial configuration.
- **Reviewers mention** that while both platforms offer solid call monitoring features, Aircall stands out with its **higher ratings in call routing and callback functionalities**. Users appreciate how these features enhance their operational efficiency.
- **G2 reviewers highlight** that 8x8 Contact Center has a strong performance in call recording, with users noting its reliability. However, Aircall matches this with a user-friendly approach, making it easy to access recorded calls and session summaries.
- **Users express** that while both products have their strengths, Aircall's global presence and support for international calling capabilities give it an edge for businesses operating in multiple countries, making it a preferred choice for small businesses looking to expand.



| | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 256 | 1,605 | 
| **Largest Market Segment** | Mid-Market (53.8% of reviews) | Small-Business (54.3% of reviews) | 
| **Entry Level Price** | No pricing available | $30 User/Month (Billed Annually - 3 User Minimum) | 

---
## Top Pros & Cons

### 8x8 Contact Center

Pros:
- Ease of Use (37 reviews)
- Helpful (26 reviews)

Cons:
- Missing Features (11 reviews)
- Poor Customer Support (11 reviews)

### Aircall

Pros:
- Ease of Use (263 reviews)
- Easy Integration (112 reviews)

Cons:
- Connection Issues (71 reviews)
- Call Issues (58 reviews)

---
## Ratings Comparison
| Rating | 8x8 Contact Center | Aircall | 
|---|---|---|
  | **Meets Requirements** | 8.4 (209 reviews) | 8.8 (1283 reviews) | 
  | **Ease of Use** | 8.2 (214 reviews) | 9.2 (1298 reviews) | 
  | **Ease of Setup** | 7.8 (131 reviews) | 8.9 (772 reviews) | 
  | **Ease of Admin** | 8.2 (127 reviews) | 8.7 (453 reviews) | 
  | **Quality of Support** | 8.1 (203 reviews) | 8.6 (1188 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (126 reviews) | 8.2 (441 reviews) | 
  | **Product Direction (% positive)** | 7.9 (208 reviews) | 8.9 (1232 reviews) | 

---
## Pricing

### 8x8 Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Aircall

#### Entry-Level Pricing

Plan: Essentials

Price: $30 User/Month (Billed Annually - 3 User Minimum)

Description: Improves the performance of any team

Key Features:
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API

[Browse all 3 editions](https://www.g2.com/products/aircall/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Aircall** | N/A | N/A |

#### Ticket and Case Management

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Aircall** | N/A | N/A |

#### Lead Facilitation

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Aircall** | N/A | N/A |

#### Dialing Options

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Aircall** | N/A | N/A |

#### Administration

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Aircall** | 9.8/10 | 10 |

#### Call Analytics

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Call Recording** | Not enough data | 10.0 (9 reviews) | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | 9.8 (8 reviews) | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | 9.7 (5 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Aircall** | N/A | N/A |

#### Channels

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Aircall** | N/A | N/A |

#### Quality Assurance

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 7.8/10 | 128 |
| **Aircall** | 8.6/10 | 788 |

#### Channels

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Voice** | 9.1 (102 reviews) ✓ Verified | 9.3 (640 reviews) ✓ Verified | 
| **Social** | 6.9 (65 reviews) ✓ Verified | Feature Not Available | 
| **Web Chat** | 7.4 (68 reviews) ✓ Verified | Feature Not Available | 
| **Mobile SMS** | 7.8 (61 reviews) ✓ Verified | 8.1 (377 reviews) | 
| **Email** | 7.5 (63 reviews) ✓ Verified | 7.9 (443 reviews) ✓ Verified | 

#### Generative AI

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (34 reviews) | 7.8 (237 reviews) | 

#### Functions

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Session Routing** | 8.3 (98 reviews) ✓ Verified | 8.8 (573 reviews) ✓ Verified | 
| **Session Queuing** | 8.6 (98 reviews) ✓ Verified | 8.7 (556 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.5 (89 reviews) ✓ Verified | 8.8 (540 reviews) ✓ Verified | 
| **Speech Analytics** | 8.1 (73 reviews) ✓ Verified | Feature Not Available | 
| **Auto Dialer** | 7.9 (69 reviews) | 8.8 (476 reviews) ✓ Verified | 
| **IVR** | 8.6 (86 reviews) ✓ Verified | 8.9 (497 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.1 (84 reviews) | 8.8 (519 reviews) ✓ Verified | 
| **Persistent Data** | 8.3 (77 reviews) ✓ Verified | 8.8 (478 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (5 reviews) | 8.1 (97 reviews) | 
| **Cross-system Integration** | 6.9 (6 reviews) | 8.7 (119 reviews) | 
| **Natural Language Interaction** | 6.1 (6 reviews) | 8.4 (97 reviews) | 
| **Proactive Assistance** | 5.8 (6 reviews) | 8.2 (94 reviews) | 

#### Administrative

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Session Summary Notes** | 8.0 (84 reviews) ✓ Verified | 8.8 (571 reviews) ✓ Verified | 
| **Administrator Access** | 8.8 (94 reviews) ✓ Verified | 8.9 (567 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.4 (99 reviews) ✓ Verified | 8.8 (603 reviews) ✓ Verified | 
| **Session Recording** | 8.8 (83 reviews) ✓ Verified | 9.1 (525 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.0 (72 reviews) ✓ Verified | Feature Not Available | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Aircall** | N/A | N/A |

#### Responses

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 7.4/10 | 46 |
| **Aircall** | N/A | N/A |

#### Workforce Management

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Agent Availability** | 7.7 (26 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 7.4 (23 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | 6.8 (17 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | 6.6 (18 reviews) | Not enough data | 
| **Mobile Access** | 7.6 (24 reviews) | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Automation** | 7.5 (29 reviews) ✓ Verified | Not enough data | 
| **Performance Analysis** | 7.9 (30 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.3 (31 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 6.8 (18 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | 7.2 (23 reviews) ✓ Verified | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Aircall** | N/A | N/A |

#### Conversational Platform

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Aircall** | N/A | N/A |

#### Messaging Channels

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 8.4/10 | 17 |
| **Aircall** | 8.6/10 | 250 |

#### Platform

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Omnichannel** | 7.7 (10 reviews) | 8.3 (189 reviews) | 
| **Mobile Access** | 8.4 (15 reviews) | 8.7 (215 reviews) | 
| **Queue Management** | 8.6 (14 reviews) | 8.8 (210 reviews) | 
| **Call Routing** | 8.4 (16 reviews) | 9.0 (217 reviews) | 
| **Call Back** | 8.2 (15 reviews) | 9.0 (222 reviews) | 
| **IVR** | 8.8 (16 reviews) | 8.8 (206 reviews) | 
| **Automatic Call Distribution** | 8.8 (13 reviews) | 8.9 (206 reviews) | 

#### Generative AI

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (9 reviews) | 7.6 (117 reviews) | 

#### Workforce Management

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Call Monitoring** | 8.7 (15 reviews) | 9.0 (211 reviews) | 
| **Performance Evaluation** | 8.5 (13 reviews) | 8.9 (206 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (22 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (23 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (20 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (21 reviews) | 

#### Administrative

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Call Recording** | 9.4 (14 reviews) | 9.1 (226 reviews) | 
| **Reporting & Dashboards** | 9.0 (15 reviews) | 9.0 (222 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Aircall** | N/A | N/A |

#### Customer Support

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Aircall** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Aircall** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Aircall** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Aircall** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Aircall** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Aircall** | 8.5/10 | 386 |

#### Platform Basics - VoIP Providers

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.5 (20 reviews) | 
| **Call Management** | Not enough data | 8.8 (23 reviews) | 
| **Network monitoring** | Not enough data | 8.6 (21 reviews) | 
| **Integrations** | Not enough data | 8.6 (23 reviews) | 
| **Virtual PBX** | Not enough data | 7.8 (18 reviews) | 
| **SIP trunking services** | Not enough data | 7.6 (18 reviews) | 

#### Basic Communication

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Phone Calls** | Not enough data | 8.9 (366 reviews) ✓ Verified | 
| **Video Calls** | Not enough data | Feature Not Available | 
| **Instant Messaging** | Not enough data | Feature Not Available | 
| **Screen Sharing** | Not enough data | Feature Not Available | 
| **Conference Calls** | Not enough data | 8.2 (230 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | Not enough data | 8.7 (259 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.0 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.9 (9 reviews) | 
| **Adaptive Learning** | Not enough data | 9.1 (9 reviews) | 
| **Proactive Assistance** | Not enough data | 8.9 (9 reviews) | 

#### Access

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Software Pairing** | Not enough data | 8.3 (260 reviews) | 
| **Browser Extension** | Not enough data | 8.3 (268 reviews) ✓ Verified | 
| **Individual Download** | Not enough data | 8.7 (283 reviews) ✓ Verified | 

#### Advanced Features

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Hold Music** | Not enough data | 8.1 (273 reviews) | 
| **Automated Attendants** | Not enough data | Feature Not Available | 
| **VOiP Number** | Not enough data | 8.8 (309 reviews) ✓ Verified | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Aircall** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Aircall** | 8.5/10 | 517 |

#### Agentic AI - Outbound Call Tracking

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (48 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (47 reviews) | 

#### Calling

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Record Calls** | Not enough data | 9.3 (455 reviews) | 
| **Generate Location** | Not enough data | 8.7 (403 reviews) | 
| **Call Types** | Not enough data | 9.2 (447 reviews) | 
| **Click-to-Call** | Not enough data | 9.2 (455 reviews) | 
| **Auto Dialer** | Not enough data | 8.5 (50 reviews) | 

#### Contacts

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Personalization** | Not enough data | 8.9 (436 reviews) | 
| **Information Locater** | Not enough data | 8.7 (418 reviews) | 
| **Record Prospect Data** | Not enough data | Feature Not Available | 

#### Insights

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Notes** | Not enough data | 8.6 (434 reviews) | 
| **Daily Summary** | Not enough data | 8.6 (423 reviews) | 
| **Automated Voicemails** | Not enough data | Feature Not Available | 
| **Automated Emails** | Not enough data | 7.7 (364 reviews) | 
| **Sorts Prospects** | Not enough data | Feature Not Available | 
| **Automated Note Taking** | Not enough data | 7.8 (52 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Aircall** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Aircall** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to 8x8 Contact Center (14):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Help Desk Software](https://www.g2.com/categories/help-desk), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Aircall (5):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)


---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Contact Center | Aircall | 
|---|---|---|
| **Small-Business** | 37.8% | 54.3% | 
| **Mid-Market** | 53.8% | 41.8% | 
| **Enterprise** | 8.4% | 3.9% | 

### By Industry

#### 8x8 Contact Center

- **Financial Services:** 11.4%
- **Information Technology and Services:** 7.9%
- **Hospital & Health Care:** 6.6%
- **Security and Investigations:** 5.2%
- **Insurance:** 5.2%
- **Banking:** 5.2%
- **Computer Software:** 4.8%
- **Consumer Services:** 3.5%
- **Real Estate:** 3.1%
- **Construction:** 1.7%
- **Other:** 45.4%

#### Aircall

- **Computer Software:** 9.2%
- **Information Technology and Services:** 8.1%
- **Consumer Services:** 6.4%
- **Financial Services:** 6.0%
- **Logistics and Supply Chain:** 3.3%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.9%
- **Retail:** 2.8%
- **Leisure, Travel & Tourism:** 2.5%
- **Hospital & Health Care:** 2.5%
- **Other:** 53.0%

---
## Alternatives

### Alternatives to 8x8 Contact Center

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (617 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2509 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1398 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6989 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4191 reviews)

### Alternatives to Aircall

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2509 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (617 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1844 reviews)
- [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1717 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4191 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3578 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)

---
## Top Discussions

### 8x8 Contact Center

- Title: [How do I listen to calls from the virtual office?](https://www.g2.com/discussions/23979-how-do-i-listen-to-calls-from-the-virtual-office) — 1 comment, 2 upvotes
  > **Top comment:** "If you go into the Monitoring option in 8x8 VCC, there is a Playback feature where you can listen to recorded calls. We also have access to their Quality..."
- Title: [How can I get someone to help me with creating custom reports for VCC?](https://www.g2.com/discussions/how-can-i-get-someone-to-help-me-with-creating-custom-reports-for-vcc) — 1 comment, 2 upvotes
  > **Top comment:** "8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just..."
- Title: [How has your overall experience been with this product?](https://www.g2.com/discussions/how-has-your-overall-experience-been-with-this-product) — 1 comment, 1 upvote
  > **Top comment:** "Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along..."
- Title: [How can the 8x8 Contact Center include usage minutes with every license?](https://www.g2.com/discussions/how-can-the-8x8-contact-center-include-usage-minutes-with-every-license) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,..."
- Title: [What makes 8x8 Contact Center different than the other providers?](https://www.g2.com/discussions/what-makes-8x8-contact-center-different-than-the-other-providers) — 1 comment, 2 upvotes *(includes official response)*
  > **Top comment:** "8x8 Contact Center is the only collaborative contact center solution in the world, extremely high value by unifying team messaging, video conferencing,..."

### Aircall

- Title: [What is Aircall used for?](https://www.g2.com/discussions/what-is-aircall-used-for) — 3 comments
  > **Top comment:** "It is used to connect with our potential customers. "
- Title: [How do I use Aircall?](https://www.g2.com/discussions/how-do-i-use-aircall) — 2 comments
  > **Top comment:** "With a simple click you can easily manage incoming calls and also do outbound calling."
- Title: [What is an Aircall?](https://www.g2.com/discussions/what-is-an-aircall) — 2 comments
  > **Top comment:** "Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more."
- Title: [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) — 2 comments, 2 upvotes
  > **Top comment:** "No "
- Title: [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) — 1 comment, 1 upvote
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you tried mapping out clear SLAs with internal stakeholders and combining that with proactive support ticket..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-contact-center-vs-aircall)