Compare 800.com and Invoca 
At a Glance
Market Segments
Small-Business (86.3% of reviews)
Small-Business (38.6% of reviews)
Entry-Level Pricing
$50.00 Per Month
No pricing available
800.com
Star Rating
(891)4.7 out of 5
Market Segments
Small-Business (86.3% of reviews)
Pros & Cons
Entry-Level Pricing
$50.00 Per Month
Browse all 4 pricing plansInvoca
Star Rating
(966)4.5 out of 5
Market Segments
Small-Business (38.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InvocaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Invoca excels in providing deep call insights, which help users gain clear visibility into performance and customer intent. This feature is particularly praised for its ability to inform and optimize media strategies effectively.
- Users say that 800.com stands out for its all-in-one communication system, allowing businesses to manage messages and calls seamlessly. Reviewers appreciate the convenience of having a toll-free number, which makes it easier for customers to reach out without incurring costs.
- According to verified reviews, Invoca is recognized for its user-friendly interface, with many users highlighting how easy it is to navigate the platform. This ease of use is complemented by a dedicated support team that is responsive and communicative, enhancing the overall user experience.
- Reviewers mention that 800.com is particularly beneficial for small businesses, as it helps separate business and personal communications effectively. Users find the app's functionality, such as call forwarding and routing, to be invaluable for maintaining professionalism.
- G2 reviewers indicate that while Invoca has a slightly lower overall satisfaction score, it still receives high marks for its advanced reporting and call recording features. Users appreciate the ability to analyze call data in detail, which aids in refining marketing efforts.
- Users report that 800.com has a strong focus on customer support, with many noting that issues are resolved in a timely manner. This reliability in support contributes to a positive user experience, making it a solid choice for businesses looking for dependable service.
Pricing
Entry-Level Pricing
800.com
Starter
$50.00
Per Month
For emerging businesses
- 5 Business Numbers
- 5 Users
- 500 Call Minutes
Invoca
No pricing availableFree Trial
800.com
Free Trial is available
Invoca
Free Trial is available
Ratings
Meets Requirements
9.4
658
8.8
820
Ease of Use
9.4
673
8.4
820
Ease of Setup
9.4
596
8.0
555
Ease of Admin
9.5
416
8.3
537
Quality of Support
9.4
584
9.1
807
Has the product been a good partner in doing business?
9.4
413
9.2
541
Product Direction (% positive)
8.8
634
8.8
805
Features by Category
Call Analytics
Not enough data
9.0
95
Not enough data
8.5
79
Not enough data
8.6
90
Not enough data
8.3
76
Artificial Intelligence - Conversation Intelligence
Not enough data
8.4
71
Not enough data
8.0
80
Not enough data
Not enough data
Generative AI
Not enough data
8.2
22
Agentic AI - Conversation Intelligence
Not enough data
6.8
12
Not enough data
6.5
12
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
7.1
11
Not enough data
6.8
11
Not enough data
7.6
12
Text Messaging
8.3
67
Not enough data
8.5
66
Not enough data
8.0
63
Not enough data
8.5
63
Not enough data
Feature Not Available
Not enough data
7.8
64
Not enough data
8.4
63
Not enough data
8.1
62
Not enough data
SMS Platform
8.5
62
Not enough data
8.6
62
Not enough data
8.0
62
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
60
Not enough data
Agentic AI - SMS Marketing
8.0
18
Not enough data
7.6
19
Not enough data
7.6
18
Not enough data
7.5
18
Not enough data
7.3
17
Not enough data
8.1
18
Not enough data
Quality Assurance
Not enough data
8.9
41
Not enough data
8.7
39
Not enough data
8.8
47
Engagement
Not enough data
8.9
43
Not enough data
8.7
46
Not enough data
8.9
43
Performance
Not enough data
8.9
42
Not enough data
9.1
41
Generative AI
Not enough data
8.2
18
Not enough data
8.6
18
Attribution Modeling
Not enough data
8.9
33
Not enough data
8.4
32
Not enough data
8.1
31
Not enough data
7.9
32
Not enough data
8.8
35
Not enough data
8.2
35
Agentic AI - Attribution
Not enough data
6.3
8
Not enough data
7.3
8
Not enough data
6.3
8
Not enough data
6.0
8
Marketing
Not enough data
8.9
25
Not enough data
9.2
27
Not enough data
9.1
35
Not enough data
9.0
37
Reporting
Not enough data
8.8
39
Not enough data
8.3
36
Not enough data
8.2
38
Generative AI
Not enough data
8.5
8
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
8.6
436
8.8
302
9.3
539
9.2
329
8.3
419
8.5
200
Tracking
8.5
417
8.7
310
8.1
392
8.9
319
8.1
390
8.7
282
Analytics
8.6
451
9.0
338
8.9
453
9.2
315
8.5
410
8.6
317
8.2
390
8.7
161
Call Routing
8.7
436
8.7
253
8.4
397
8.7
195
8.1
381
8.3
163
Administration
7.9
368
8.5
139
8.9
412
9.1
165
9.1
478
9.2
191
Agentic AI - Inbound Call Tracking
7.9
137
7.8
20
7.8
136
8.5
19
7.9
134
7.5
19
Marketing Operations
Not enough data
8.4
50
Not enough data
9.1
57
Not enough data
8.8
51
Not enough data
9.1
58
Not enough data
8.1
47
Not enough data
7.8
45
Campaign Activity
Not enough data
8.8
59
Not enough data
8.7
64
Not enough data
8.4
52
Not enough data
8.7
56
Not enough data
8.8
51
Not enough data
7.9
49
Agentic AI - Marketing Analytics
Not enough data
6.5
14
Not enough data
7.4
14
Not enough data
6.7
13
Categories
Categories
Shared Categories
800.com and Invoca are categorized as Inbound Call Tracking
Unique Categories
Invoca is categorized as Conversation Intelligence, Marketing Analytics, Attribution, Speech Analytics, and Contact Center Quality Assurance
Reviews
Reviewers' Company Size
800.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Invoca
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
7.6%
Retail
6.8%
Marketing and Advertising
4.3%
Consulting
3.9%
Financial Services
3.8%
Other
73.5%
Marketing and Advertising
27.0%
Hospital & Health Care
9.0%
Financial Services
5.6%
Telecommunications
5.4%
Internet
5.3%
Other
47.6%
Alternatives
Discussions
When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?
1 Comment
KM
Well, you have a good question. I have been hoping 800.com would be developing an app to accomplish this from a cell phone, but to date not so. One option...Read more
Is there a plan to allow texting to and from the 800.com
1 Comment
TE
Yes, Dean. We actually have Business SMS as part of the Inbox in the app. Here you can text your customers via SMS. All interactions which it be Call or SMS...Read more
When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?
1 Comment
JS
YesRead more
How granular are call attribution analytics?
2 Comments
Official Response from Invoca
Invoca captures any data from the website (e.g. URL query string parameters, first-party cookie values, HTML elements) and attribute this data to the...Read more
How do you insure your customers data safety from your employees at invoca ?
2 Comments
MD
Invoca does not capture or store any credit card or billing information. Additionally, we have had no problems with security in over 2 years of extensive...Read more
Is the solution HIPAA, PCI, or GDPR compliant, and what compromises will I need to make?
2 Comments
Official Response from Invoca
Yes, Invoca takes data security and customer privacy very seriously. For healthcare Invoca is HIPAA compliant and will sign a BAA. In addition, Invoca is...Read more
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