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# 800.com vs Invoca Comparison - What are their main differences?

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800.comInvoca[+ Add Product](#)

Reviews

**800.com** [

4.7/5(1,072)

](https://www.g2.com/products/800-com/reviews#reviews)

**Invoca** [

4.5/5(967)

](https://www.g2.com/products/invoca/reviews#reviews)

Pricing

**800.com**
Free Trial

**Free Trial** Per Month · Call Tracking Starter

**Invoca**
Free Trial

No pricing available

**Pricing Insights**
from reviews

Time to Implement

**800.com**
1 month

Based on 30 responses

**Invoca**
1 month

Based on 25 responses

Return on Investment

**800.com**
9 months1 month sooner

Based on 29 responses

**Invoca**
10 months

Based on 19 responses

Perceived Cost

**800.com**
$$$$$

**Invoca**
$$$$$

Average Discount

**800.com**
7%

**Invoca**
11%4% more

 ![800.com](https://images.g2crowd.com/uploads/product/hd_favicon/3545c7caf037d7854735b68a81433edb/800-com.svg "800.com")

 ![Invoca](https://images.g2crowd.com/uploads/product/hd_favicon/c6e9b5ea6ac9e55009255de6b07777be/invoca.svg "Invoca")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

 ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call

Who do you want to talk with?

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent

 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**800.com**
[
Ease of Use (301)
](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040529&qs=pros-and-cons#reviews)[
Easy Setup (232)
](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1041183&qs=pros-and-cons#reviews)[
Expensive (50)
](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1040849&qs=pros-and-cons#reviews)[
Learning Curve (25)
](https://www.g2.com/products/800-com/reviews?filters%5Bsentiment_snippet%5D=1041086&qs=pros-and-cons#reviews)

**Invoca**
[
Helpful (28)
](https://www.g2.com/products/invoca/reviews?filters%5Bsentiment_snippet%5D=1915741&qs=pros-and-cons#reviews)[
Ease of Use (25)
](https://www.g2.com/products/invoca/reviews?filters%5Bsentiment_snippet%5D=1917065&qs=pros-and-cons#reviews)[
Learning Curve (9)
](https://www.g2.com/products/invoca/reviews?filters%5Bsentiment_snippet%5D=1916590&qs=pros-and-cons#reviews)[
Missing Features (9)
](https://www.g2.com/products/invoca/reviews?filters%5Bsentiment_snippet%5D=1916435&qs=pros-and-cons#reviews)

Integrations

**800.com**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5b20bfdca4a82b8e29f74eeb567a2dda/800app.png "Product Avatar Image")

800APP

](https://www.g2.com/products/800app/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image")

8x8 Work

](https://www.g2.com/products/8x8-work/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6a48df995f1762ebc164af44e8e77677/ecamm-live.png "Product Avatar Image")

Ecamm Live

](https://www.g2.com/products/ecamm-live/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2cf4544d987ff36354b70378964111dd/ghl.jpg "Product Avatar Image")

GHL

](https://www.g2.com/products/ghl/reviews)[
View all
](https://www.g2.com/products/800-com/integrations)

**Invoca**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_45b776015e4dda222197d517a6c5c9b3/adobe-advertising-cloud.png "Product Avatar Image")

Adobe Advertising Cloud

](https://www.g2.com/products/adobe-advertising-cloud/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-analytics.png "Product Avatar Image")

Adobe Analytics

](https://www.g2.com/products/adobe-analytics/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-audience-manager.png "Product Avatar Image")

Adobe

](https://www.g2.com/products/adobe-audience-manager/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-experience-cloud.png "Product Avatar Image")

Adobe Experience Cloud

](https://www.g2.com/products/adobe-experience-cloud/reviews)[
View all
](https://www.g2.com/products/invoca/integrations)

Screenshots

**800.com**
 ![800.com screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/135303/Dashboard.jpg)

**Invoca**
 ![Invoca screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/156704/1.-Dashboard.png)

Ratings

Meets Requirements

**800.com**

9.4

9.4757

**Invoca**

8.8

8.8821

Ease of Use

**800.com**

9.4

9.4775

**Invoca**

8.4

8.4821

Ease of Setup

**800.com**

9.4

9.4694

**Invoca**

8.0

8.0556

Ease of Admin

**800.com**

9.4

9.4448

**Invoca**

8.3

8.3537

Quality of Support

**800.com**

9.3

9.3667

**Invoca**

9.1

9.1808

Has the product been a good partner in doing business?

**800.com**

9.4

9.4445

**Invoca**

9.2

9.2541

Product Direction (% positive)

**800.com**

8.8

8.8713

**Invoca**

8.8

8.8804

Features

Inbound Call Tracking[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

8.5

684

8.7

400

Phone Number Management

Local Phone Numbers

8.6

452

8.8(won by 0.2)

303

Toll-Free Numbers

9.3(won by 0.1)

588

9.2

330

Port Existing Numbers

8.3

425

8.5(won by 0.2)

200

Tracking

Visitor & Keyword Tracking

8.5

418

8.7(won by 0.2)

311

Dynamic Number Insertion

8.1

392

8.9(won by 0.8)

320

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Multi-Channel Call Attribution

8.1

391

8.7(won by 0.6)

283

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Activity Tracking

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

ROI Tracking

Not enough data

Not enough data

Analytics

Call Data

8.6

455

9.0(won by 0.4)

339

Call Recording

8.9

461

9.2(won by 0.3)

315

Advanced Reporting

8.5

413

8.6(won by 0.1)

317

Conversation Intelligence

8.2

395

8.6(won by 0.4)

162

Real-Time Reporting

Not enough data

Not enough data

Call Routing

IVR

8.7(tied score)

444

8.7(tied score)

254

Call Scheduling

8.4

401

8.7(won by 0.3)

195

Geo-Routing

8.1

382

8.3(won by 0.2)

164

Call Routing

9.3(won by default)

7

Not enough data

Administration

Martech Integrations

7.9

376

8.5(won by 0.6)

140

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Privacy, Security, and Compliance

8.9

416

9.1(won by 0.2)

165

Performance and Reliability

9.1

512

9.2(won by 0.1)

192

Agentic AI - Inbound Call Tracking

Autonomous Task Execution

7.9(won by 0.1)

138

7.8

20

Cross-system Integration

7.8

136

8.5(won by 0.7)

19

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Proactive Assistance

7.9(won by 0.3)

135

7.6

20

Computer Telephony Integration

Not enough data

Not enough data

Additional Functionality

Activity Dashboard

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Scoring

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Multi-Campaign

Not enough data

Not enough data

Call Tracking Metrics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Lead Generation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Conversation Intelligence[Hide 48 FeaturesShow 48 Features](javascript:void(0);)

Not enough data

7.8

107

Call Analytics

Call Recording

Not enough data

9.0(won by default)

95

Machine Learning

Not enough data

8.5(won by default)

79

Call Analysis

Not enough data

8.6(won by default)

91

Lead Qualification

Not enough data

8.4(won by default)

77

Trend Analysis

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Artificial Intelligence - Conversation Intelligence

Customer Scoring

Not enough data

8.4(won by default)

72

Speech-to-Text

Not enough data

8.0(won by default)

81

Sentiment Analysis

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

8.2(won by default)

22

Generative AI

Not enough data

Not enough data

Agentic AI - Conversation Intelligence

Autonomous Task Execution

Not enough data

6.8(won by default)

12

Multi-step Planning

Not enough data

6.5(won by default)

12

Cross-system Integration

Not enough data

7.7(won by default)

11

Adaptive Learning

Not enough data

7.6(won by default)

11

Natural Language Interaction

Not enough data

7.1(won by default)

11

Proactive Assistance

Not enough data

6.8(won by default)

11

Decision Making

Not enough data

7.6(won by default)

12

Third-Party Integrations

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Additional Functionality

Performance Metrics

Not enough data

Not enough data

Keyword Filtering

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

For Contact Centers

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Playbooks

Not enough data

Not enough data

Employee Coaching Tools

Not enough data

Not enough data

Text Mining

Not enough data

Not enough data

Trend/Problem Indicators

Not enough data

Not enough data

Notes Management

Not enough data

Not enough data

Retention Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

API

Not enough data

Not enough data

Rules-Based Workflow

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

SMS Marketing[Hide 76 FeaturesShow 76 Features](javascript:void(0);)

8.0

73

Not enough data

Text Messaging

Bulk SMS

8.3(won by default)

68

Not enough data

Two-Way Text Messaging

8.5(won by default)

69

Not enough data

Text Scheduler

8.0(won by default)

65

Not enough data

Automatic Replies

8.5(won by default)

64

Not enough data

MMS Marketing

7.8(won by default)

65

Not enough data

Personalization

8.4(won by default)

64

Not enough data

Transactional SMS

8.1(won by default)

63

Not enough data

Automatic URL Shortening

Feature Not Available

Not enough data

Link Shortening

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Scheduled Messaging

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

2-Way Messaging

Not enough data

Not enough data

SMS Platform

Reporting

8.6(won by default)

64

Not enough data

Marketing Automation

8.7(won by default)

63

Not enough data

White Label

8.0(won by default)

63

Not enough data

API Integration

7.7(won by default)

61

Not enough data

Text-to-Landline

Feature Not Available

Not enough data

Short Codes

Feature Not Available

Not enough data

QR Codes

Not enough data

Not enough data

Agentic AI - SMS Marketing

Autonomous Task Execution

8.1(won by default)

20

Not enough data

Multi-step Planning

7.7(won by default)

20

Not enough data

Cross-system Integration

7.5(won by default)

19

Not enough data

Natural Language Interaction

7.6(won by default)

19

Not enough data

Proactive Assistance

7.2(won by default)

18

Not enough data

Decision Making

8.0(won by default)

19

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Campaign Planning

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

AI Automation - SMS Marketing

AI SMS

Not enough data

Not enough data

AI Content Generation - SMS Marketing

AI SMS

Not enough data

Not enough data

Additional Functionality

Campaign Scheduling

Not enough data

Not enough data

Reputation Management

Not enough data

Not enough data

Polls/Voting

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Landing Pages/Web Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Text-to-Win

Not enough data

Not enough data

Mobile Coupons

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Drip Campaigns

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Keyword Tracking

Not enough data

Not enough data

Multi-Campaign

Not enough data

Not enough data

Mass Texting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Consent Management

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Open Rate Tracking

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Survey Builder

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

MMS

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Mobile Keywords

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Contact Center Quality Assurance[Hide 43 FeaturesShow 43 Features](javascript:void(0);)

Not enough data

8.8

48

Quality Assurance

Evaluation

Not enough data

8.9(won by default)

41

Calibration

Not enough data

8.7(won by default)

39

Reports

Not enough data

8.8(won by default)

47

Engagement

Feedback

Not enough data

8.9(won by default)

43

Dashboards

Not enough data

8.7(won by default)

46

Training

Not enough data

8.9(won by default)

43

Activity Dashboard

Not enough data

Not enough data

Performance

Third-Party Integrations

Not enough data

8.9(won by default)

42

Compliance

Not enough data

9.1(won by default)

41

Generative AI

AI Text Generation

Not enough data

8.2(won by default)

18

AI Text Summarization

Not enough data

8.6(won by default)

18

Call Routing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Customer Journey Mapping

Not enough data

Not enough data

Employee Coaching Tools

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Quality Management

Not enough data

Not enough data

Customer Surveys

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Leaderboards

Not enough data

Not enough data

Employee Reward Programs

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

KPI Monitoring

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Multiple Scoring Models

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Screen Recording

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Attribution[Hide 57 FeaturesShow 57 Features](javascript:void(0);)

Not enough data

8.1

46

Attribution Modeling

Single-Touch Attribution

Not enough data

9.0(won by default)

34

Multi-Touch Attribution

Not enough data

8.4(won by default)

32

Algorithmic Attribution

Not enough data

8.1(won by default)

31

Cross-Device Attribution

Not enough data

7.9(won by default)

32

Offline Attribution

Not enough data

8.8(won by default)

35

Custom Attribution

Not enough data

8.2(won by default)

35

Cross Channel Attribution

Not enough data

Not enough data

Agentic AI - Attribution

Autonomous Task Execution

Not enough data

6.3(won by default)

8

Cross-system Integration

Not enough data

7.3(won by default)

8

Natural Language Interaction

Not enough data

6.3(won by default)

8

Proactive Assistance

Not enough data

6.0(won by default)

8

Marketing

B2B Attribution

Not enough data

8.9(won by default)

26

B2C Attribution

Not enough data

9.2(won by default)

27

Multi-Channel Marketing

Not enough data

9.2(won by default)

36

Third-Party Integrations

Not enough data

9.0(won by default)

38

Social Media Integration

Not enough data

Not enough data

Reporting

Dashboards

Not enough data

8.8(won by default)

40

Data Visualizations

Not enough data

8.3(won by default)

37

Custom Reporting

Not enough data

8.3(won by default)

39

Additional Functionality

AI/Machine Learning

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Multi-Campaign

Not enough data

Not enough data

Campaign Segmentation

Not enough data

Not enough data

Channel Management

Not enough data

Not enough data

Advertising Management

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Campaign Planning

Not enough data

Not enough data

Customer Activity Tracking

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Affiliate Management

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Attribution Modeling

Not enough data

Not enough data

ROI Tracking

Not enough data

Not enough data

Conversion Rate Optimization

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Visitor Tracking

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Website Analytics

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Speech Analytics[Hide 75 FeaturesShow 75 Features](javascript:void(0);)

Not enough data

8.5

8

Generative AI

AI Text Summarization

Not enough data

8.5(won by default)

8

Generative AI

Not enough data

Not enough data

Additional Functionality

Live Chat

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Scheduled Recording

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Recording

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Sales Trend Analysis

Not enough data

Not enough data

Audio Capture

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Self-Service Search

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Request Assignment

Not enough data

Not enough data

Speech-to-Text Analysis

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Customer Service Analytics

Not enough data

Not enough data

Quality Assurance

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Categorization/Grouping

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Outbound Call Tracking[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

10.0

11

Not enough data

Agentic AI - Outbound Call Tracking

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Calling

Record Calls

10.0(won by default)

7

Not enough data

Call Types

10.0(won by default)

5

Not enough data

Generate Location

Feature Not Available

Not enough data

Click-to-Call

Not enough data

Not enough data

Auto Dialer

Not enough data

Not enough data

Contacts

Personalization

Not enough data

Not enough data

Information Locater

Not enough data

Not enough data

Record Prospect Data

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Insights

Notes

Not enough data

Not enough data

Daily Summary

Not enough data

Not enough data

Automated Voicemails

Not enough data

Not enough data

Automated Emails

Not enough data

Not enough data

Sorts Prospects

Not enough data

Not enough data

Automated Note Taking

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Additional Functionality

Meeting Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Lead Distribution

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Sales Pipeline Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Deal Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

For Contact Centers

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Data Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

API

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Marketing Analytics[Hide 83 FeaturesShow 83 Features](javascript:void(0);)

Not enough data

8.2

66

Marketing Operations

ROI Tracking

Not enough data

8.4(won by default)

50

Data Collection

Not enough data

9.1(won by default)

58

Customer Insights

Not enough data

8.8(won by default)

52

Multi-User Access

Not enough data

9.1(won by default)

58

Spend Management

Not enough data

8.1(won by default)

47

White Label

Not enough data

7.8(won by default)

45

Multi-Channel Data Collection

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Keyword Tracking

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Campaign Tracking

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

SEO Management

Not enough data

Not enough data

Tag Management

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Click Tracking

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Channel Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Campaign Activity

Campaign Insights

Not enough data

8.8(won by default)

60

Reports and Dashboards

Not enough data

8.7(won by default)

65

Campaign Stickiness

Not enough data

8.5(won by default)

53

Multichannel Tracking

Not enough data

8.7(won by default)

57

Brand Optimization

Not enough data

8.8(won by default)

51

Predictive Analytics

Not enough data

7.9(won by default)

49

Multi-Campaign

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Website Analytics

Not enough data

Not enough data

Conversion Rate Optimization

Not enough data

Not enough data

Drip Campaigns

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Agentic AI - Marketing Analytics

Autonomous Task Execution

Not enough data

6.5(won by default)

14

Cross-system Integration

Not enough data

7.4(won by default)

14

Proactive Assistance

Not enough data

6.7(won by default)

13

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Additional Functionality

Event Marketing

Not enough data

Not enough data

Social Promotion

Not enough data

Not enough data

Multi-Channel Marketing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Lead Generation

Not enough data

Not enough data

Campaign Segmentation

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Web Forms

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Campaign Planning

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Campaign Scheduling

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

API

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Ad hoc Reporting

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Data Source Connectors

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Multi-Channel Attribution

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

KPI Monitoring

Not enough data

Not enough data

Cohort Analysis

Not enough data

Not enough data

Show 4 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

AI Voice Assistants[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

Not enough data

Not enough data

Voice Recognition - AI Voice Assistants

Voice Recognition

Not enough data

Not enough data

Speech Synthesis - AI Voice Assistants

Speech Synthesis

Not enough data

Not enough data

Customizable speech

Not enough data

Not enough data

Multiple voice actions

Not enough data

Not enough data

Security and privacy - AI Voice Assistants

Encrypted communication

Not enough data

Not enough data

Compatibility - AI Voice Assistants

Cross platform compatibility

Not enough data

Not enough data

Account-Based Execution[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

Not enough data

Not enough data

Marketing Distribution

Segmentation 

Not enough data

Not enough data

Personalized Messaging 

Not enough data

Not enough data

Website Personalization 

Not enough data

Not enough data

Email Campaigns 

Not enough data

Not enough data

Digital Advertising

Not enough data

Not enough data

Direct Mail

Not enough data

Not enough data

Campaign Planning

Strategy Mapping 

Not enough data

Not enough data

Prioritized Accounts 

Not enough data

Not enough data

Trending Accounts 

Not enough data

Not enough data

Sales Activation

Not enough data

Not enough data

Integrations

Ad Network Integrations 

Not enough data

Not enough data

Buyer Intent Data Integration

Not enough data

Not enough data

Marketing Automation Integration

Not enough data

Not enough data

CRM Integration

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![800.com](https://images.g2crowd.com/uploads/product/hd_favicon/3545c7caf037d7854735b68a81433edb/800-com.svg "800.com")](https://www.g2.com/products/800-com/reviews)

800.com

Small-Business(50 or fewer emp.)

86.1%

Mid-Market(51-1000 emp.)

12.9%

Enterprise(\> 1000 emp.)

1.0%

[![Invoca](https://images.g2crowd.com/uploads/product/hd_favicon/c6e9b5ea6ac9e55009255de6b07777be/invoca.svg "Invoca")](https://www.g2.com/products/invoca/reviews)

Invoca

Small-Business(50 or fewer emp.)

38.6%

Mid-Market(51-1000 emp.)

33.7%

Enterprise(\> 1000 emp.)

27.7%

Small-Business

(50 or fewer emp.)

86.1%

38.6%

Mid-Market

(51-1000 emp.)

12.9%

33.7%

Enterprise

(\> 1000 emp.)

1.0%

27.7%

Reviewers' Industry

[![800.com](https://images.g2crowd.com/uploads/product/hd_favicon/3545c7caf037d7854735b68a81433edb/800-com.svg "800.com")](https://www.g2.com/products/800-com/reviews)
800.com

Construction

7.3%

Retail

6.6%

Consulting

5.3%

Marketing and Advertising

3.9%

Financial Services

3.8%

Other

73.1%

[![Invoca](https://images.g2crowd.com/uploads/product/hd_favicon/c6e9b5ea6ac9e55009255de6b07777be/invoca.svg "Invoca")](https://www.g2.com/products/invoca/reviews)
Invoca

Marketing and Advertising

27.0%

Hospital & Health Care

9.0%

Financial Services

5.6%

Telecommunications

5.4%

Internet

5.3%

Other

47.7%

Alternatives

**800.com Alternatives**

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[
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