G2 reviewers report that Western Computer excels in overall user satisfaction, boasting a significantly higher G2 Score compared to 7 Layer Solutions. Users appreciate the friendly and supportive atmosphere during training sessions, with one reviewer noting that "everyone was very friendly and supportive during the process."
Users say that Western Computer's implementation process is notably effective, with recent feedback highlighting the clarity of instruction provided by their team. One user mentioned, "Whenever Alan was teaching, his method of instruction was always very clear," indicating a strong onboarding experience.
Reviewers mention that while 7 Layer Solutions has a slightly higher star rating, the lack of recent reviews may indicate less current user engagement. However, users do appreciate the "quick response time and effective problem-solving," showcasing their commitment to customer support.
According to verified reviews, Western Computer has a larger volume of feedback, with 192 total reviews compared to 69 for 7 Layer Solutions. This suggests a more established presence in the market, giving potential buyers more insights into user experiences.
Users highlight the responsiveness of both companies, but 7 Layer Solutions stands out for its dedicated technician support. One user noted, "I enjoy the one on one support we get from our dedicated technician," which emphasizes their personalized approach to customer service.
G2 reviewers report that Western Computer's team demonstrates strong expertise and professionalism, with scores of 9.4 and 9.5 respectively. Users have expressed appreciation for the team's ability to address frustrations effectively, stating, "They were very good about seeing frustrations and helping work through them."
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7 Layer Solutions
Managed IT Services
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Ongoing level 1-3 IT support and ownership across the entire environment, IT staff augmentation.
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