Compare 3CX and ZIWO 
Featured Products
At a Glance
Market Segments
Mid-Market (54.9% of reviews)
Enterprise (52.7% of reviews)
Entry-Level Pricing
Free 10 Users
Starting at $40.00 1 User Per Month
3CX
Star Rating
(534)4.4 out of 5
Market Segments
Mid-Market (54.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansZIWO
Star Rating
(79)4.9 out of 5
Market Segments
Enterprise (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $40.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 3CX excels in its user-friendly interface, making it easy for users to connect their personal phones to the office line. This feature has been highlighted as a major advantage, especially for those needing to maintain communication while on the go.
- Users say that ZIWO stands out for its ease of implementation and customer support. Reviewers appreciate the straightforward setup process and the responsive support team, which helps businesses get up and running quickly.
- According to verified reviews, 3CX is praised for its reliability and strong call-handling features. Users have noted that it simplifies outbound calls, making it particularly beneficial for international communication, such as with clients in Australia.
- Reviewers mention that ZIWO offers an effective tracking system for reporting history, which is a significant advantage for businesses that rely on data-driven insights to improve their operations and customer interactions.
- G2 reviewers highlight that while 3CX has a solid performance, it faces challenges in support quality, with some users expressing a desire for more responsive assistance compared to ZIWO's higher ratings in this area.
- Users report that ZIWO's overall satisfaction is reflected in its higher star ratings, indicating a strong preference among enterprise users for its comprehensive features and support, which may appeal more to larger organizations compared to 3CX's mid-market focus.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
ZIWO
Cloud Business Phone System
Starting at $40.00
1 User Per Month
Minimum of 3 users.
Ideal for non-customer facing teams or receptionists
- Cloud PBX
- Standard IVR
- Inbound Roaming Agent
Free Trial
3CX
Free Trial is available
ZIWO
Free Trial is available
Ratings
Meets Requirements
8.9
359
9.7
67
Ease of Use
9.0
366
9.9
68
Ease of Setup
8.8
246
9.8
54
Ease of Admin
9.0
229
9.7
30
Quality of Support
7.9
327
9.7
67
Has the product been a good partner in doing business?
8.6
218
9.8
30
Product Direction (% positive)
8.4
361
9.8
66
Features by Category
Channels
9.4
135
|
Verified
9.7
62
Feature Not Available
Feature Not Available
8.6
96
|
Verified
Feature Not Available
7.3
70
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
7.1
25
9.1
41
Functions
8.9
182
|
Verified
9.4
59
8.9
186
|
Verified
9.4
57
8.9
186
|
Verified
9.6
59
Feature Not Available
9.6
56
8.2
95
9.2
56
9.1
119
9.4
56
8.8
100
9.4
59
8.5
97
|
Verified
9.6
58
Agentic AI - Contact Center
6.7
15
Not enough data
7.0
18
Not enough data
7.1
14
Not enough data
7.3
14
Not enough data
Administrative
8.3
151
|
Verified
9.6
53
9.0
181
|
Verified
9.6
55
8.4
187
|
Verified
9.8
58
9.0
116
9.5
57
8.3
105
|
Verified
9.6
55
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
25
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.7
24
Not enough data
9.8
24
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
23
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.5
192
|
Verified
Not enough data
8.4
133
|
Verified
Not enough data
8.3
133
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.8
173
|
Verified
Not enough data
9.5
185
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
118
|
Verified
Not enough data
8.5
155
|
Verified
Not enough data
8.4
165
|
Verified
Not enough data
Advanced Features
8.5
172
|
Verified
Not enough data
9.0
162
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and ZIWO are categorized as Contact Center
Unique Categories
3CX is categorized as UCaaS Platforms, Live Chat, VoIP Providers, Video Conferencing, Call Center Infrastructure (CCI), and Cloud PBX Platforms
ZIWO has no unique categories
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ZIWO
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.5%
Education Management
5.3%
Telecommunications
5.0%
Construction
4.3%
Other
69.9%
Financial Services
47.3%
Consumer Services
18.9%
Real Estate
5.4%
Banking
2.7%
Business Supplies and Equipment
2.7%
Other
23.0%
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
How to assign skills to an agent in ZIWO
1 Comment
Official Response from ZIWO
Look for the three vertical dots on the upper right hand of Ziwo page then click on agent. Find an agent you want to assign a skill(s), click on the three...Read more
How to check the Abandoned Calls in ZIWO
1 Comment
Official Response from ZIWO
First through live view for daily stats and second option is by adding Abandoned call widget under statistics after creating a new dashboard just to get the...Read more
how to avoid latency
1 Comment
Official Response from ZIWO
Loading of the platform mainly depends on the quality of your network, If your internet speed is slow like any or web application ZIWO will also take time to...Read more
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