Compare 3CX and Webex Contact Center 
Featured Products
At a Glance
Market Segments
Mid-Market (54.9% of reviews)
Mid-Market (41.1% of reviews)
Entry-Level Pricing
Free 10 Users
No pricing available
3CX
Star Rating
(536)4.4 out of 5
Market Segments
Mid-Market (54.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansWebex Contact Center
Star Rating
(168)4.4 out of 5
Market Segments
Mid-Market (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Webex Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 3CX excels in ease of management and configuration, with users appreciating its intuitive interface that centralizes all features, making communication streamlined for teams. This is highlighted by feedback stating, "the platform is user-friendly, offering distinct versions of its website and app for both computers and mobile phones."
- Users say that Webex Contact Center stands out for its call quality and analytics capabilities. Reviewers have noted the "outstanding" call quality and the availability of necessary metrics for analytics, which help ensure agent satisfaction and improve overall performance.
- According to verified reviews, 3CX offers a free entry-level price, making it an attractive option for mid-market businesses looking to minimize costs while still accessing robust features. This affordability is a significant advantage for teams with budget constraints.
- Reviewers mention that Webex Contact Center provides a comprehensive omnichannel experience, integrating voice calls, SMS, WhatsApp, and live chat into one platform. This feature allows agents to avoid juggling multiple tools, enhancing efficiency and improving customer interactions.
- G2 reviewers highlight that while both platforms have similar scores for ease of use, 3CX has a slight edge in ease of setup, with users noting that it "works very smoothly compared to other tools." This can be a crucial factor for teams needing quick deployment.
- Users report that Webex Contact Center's quality of support is notably higher, with a score reflecting a strong commitment to customer service. Reviewers appreciate the follow-up emails and support provided, which contribute to a positive user experience and help resolve issues efficiently.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Webex Contact Center
No pricing availableFree Trial
3CX
Free Trial is available
Webex Contact Center
No trial information availableRatings
Meets Requirements
8.9
361
9.1
144
Ease of Use
9.0
368
9.0
144
Ease of Setup
8.8
248
8.5
55
Ease of Admin
9.0
229
8.1
36
Quality of Support
7.9
328
8.9
137
Has the product been a good partner in doing business?
8.6
219
8.7
35
Product Direction (% positive)
8.4
363
9.3
143
Features by Category
Channels
9.4
136
|
Verified
9.1
76
Feature Not Available
8.8
74
8.6
96
|
Verified
8.9
76
7.3
70
8.6
74
Feature Not Available
8.6
75
Generative AI
7.1
25
8.9
58
Functions
8.9
182
|
Verified
9.0
100
8.9
186
|
Verified
8.9
101
8.9
187
|
Verified
9.1
90
Feature Not Available
8.4
75
8.2
95
8.7
76
9.1
119
8.7
74
8.8
100
9.0
77
8.5
97
|
Verified
8.8
76
Agentic AI - Contact Center
6.7
15
8.8
17
7.0
18
8.8
16
7.1
14
8.6
17
7.3
14
8.7
17
Administrative
8.3
151
|
Verified
8.9
93
9.0
181
|
Verified
9.1
97
8.4
187
|
Verified
8.9
98
9.0
116
8.7
76
8.3
105
|
Verified
8.6
75
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
41
8.9
50
8.9
49
8.4
50
9.1
47
8.8
51
8.9
50
8.8
50
9.0
48
9.2
49
9.2
43
8.8
48
9.1
47
8.8
48
Generative AI
7.0
15
9.0
38
Workforce Management
9.2
49
8.9
50
8.7
48
8.9
49
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
8.8
49
8.6
49
8.6
50
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
8.1
6
9.3
39
8.6
6
Feature Not Available
7.8
6
9.3
38
8.1
6
Feature Not Available
6.0
5
Internal Use
8.9
44
8.1
8
8.9
38
7.8
6
Feature Not Available
7.8
6
Feature Not Available
8.7
5
8.9
37
7.5
6
9.0
35
8.3
6
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Self-Service Platform
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.1
6
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
9.7
25
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.7
24
Not enough data
9.8
24
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
23
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
21
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.5
193
|
Verified
Not enough data
8.4
133
|
Verified
Not enough data
8.3
133
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.8
174
|
Verified
Not enough data
9.4
186
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
118
|
Verified
Not enough data
8.5
155
|
Verified
Not enough data
8.4
165
|
Verified
Not enough data
Advanced Features
8.5
173
|
Verified
Not enough data
9.0
162
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
25
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
25
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and Webex Contact Center are categorized as Live Chat, Contact Center, and Call Center Infrastructure (CCI)
Unique Categories
Webex Contact Center is categorized as Contact Center Workforce, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.5%
Education Management
5.2%
Telecommunications
5.0%
Construction
4.3%
Other
70.0%
Consumer Services
24.7%
Information Technology and Services
19.6%
Telecommunications
8.2%
Banking
3.8%
Higher Education
3.8%
Other
39.9%
Alternatives
Discussions
How do I integrate 3CX to my CRM
2 Comments
CL
In order to do this there are 2 things you need to do:
1) Make sure you are using either the 3CX WebClient or 3CX Desktop App to make calls
2) Use either...Read more
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
What is 3CX used for?
1 Comment
MK
Business communication system primarily used for VoIP Phone SystemRead more
What improvements would you recommend for Webex Contact Center to better meet your customer service needs?
1 Comment
DP
AI-based summarization is the best feature. Read more
What is Webex contact Centre?
1 Comment
TW
Cisco has brought all of the best portions of Call Center Performance, data, omnichannel and WFO to their cloud suite. Many of the Cloud Market leaders have...Read more
Webex Contact Center has no more discussions with answers
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