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At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Small-Business (100.0% of reviews)
Entry-Level Pricing
Free 10 Users
$27.00 1 Users Per Year
3CX
Star Rating
(521)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansVirtualPBX
Star Rating
(30)4.2 out of 5
Market Segments
Small-Business (100.0% of reviews)
Pros & Cons
Entry-Level Pricing
$27.00 1 Users Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 3CX excels in user experience, highlighting its intuitive management and configuration. Users appreciate having all features centralized, which significantly streamlines communication across teams.
- Users say that VirtualPBX stands out for its exceptional customer support. Many reviews commend the professionalism and thoroughness of the support team, making it a reliable choice for those who prioritize assistance.
- According to verified reviews, 3CX offers a more user-friendly platform with distinct versions for both computers and mobile devices. This flexibility is noted as a major advantage, especially for teams that require seamless communication on the go.
- Reviewers mention that while 3CX has a higher overall satisfaction score, VirtualPBX users often highlight the quality of service they receive, with many stating that their experiences with customer service are consistently positive and helpful.
- G2 reviewers indicate that 3CX has a quicker setup process, with users noting that the platform opens automatically, ensuring that no calls are missed. This feature is particularly praised for enhancing day-to-day usability.
- Users report that while VirtualPBX is tailored for small businesses and offers a solid service, it may not match the comprehensive feature set and overall performance of 3CX, which is favored by mid-market companies for its robust capabilities.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
VirtualPBX
Pro
$27.00
1 Users Per Year
- Auto Attendant
- Ring Groups
- Digital Faxing
Free Trial
3CX
Free Trial is available
VirtualPBX
Free Trial is available
Ratings
Meets Requirements
9.0
348
8.3
22
Ease of Use
9.0
355
8.3
23
Ease of Setup
8.8
236
7.0
17
Ease of Admin
9.0
221
7.7
15
Quality of Support
8.0
316
8.4
22
Has the product been a good partner in doing business?
8.7
210
7.8
15
Product Direction (% positive)
8.5
350
5.9
20
Features by Category
Channels
9.3
127
|
Verified
Not enough data
Feature Not Available
Feature Not Available
8.6
94
|
Verified
Feature Not Available
7.3
68
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
6.9
24
Feature Not Available
Functions
8.9
180
|
Verified
Not enough data
8.9
185
|
Verified
Not enough data
8.9
182
|
Verified
Not enough data
Feature Not Available
Feature Not Available
8.2
94
Not enough data
9.1
118
Not enough data
8.8
99
Not enough data
8.4
96
|
Verified
Not enough data
Agentic AI - Contact Center
6.4
14
Not enough data
6.8
14
Not enough data
7.1
13
Not enough data
7.2
13
Not enough data
Administrative
8.2
150
|
Verified
Not enough data
9.0
179
|
Verified
Not enough data
8.5
184
|
Verified
Not enough data
9.0
115
Not enough data
8.3
104
|
Verified
Not enough data
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
41
Feature Not Available
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
23
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.6
23
Not enough data
9.8
23
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
22
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.5
191
|
Verified
8.5
18
|
Verified
8.4
133
|
Verified
Not enough data
8.3
133
|
Verified
Not enough data
8.2
118
|
Verified
Feature Not Available
8.8
173
|
Verified
8.9
9
|
Verified
9.5
185
|
Verified
7.7
8
|
Verified
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
118
|
Verified
9.2
6
|
Verified
8.5
155
|
Verified
10.0
5
8.4
165
|
Verified
9.6
8
Advanced Features
8.5
172
|
Verified
7.9
13
|
Verified
9.0
162
|
Verified
7.8
12
|
Verified
Feature Not Available
9.5
10
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and VirtualPBX are categorized as UCaaS Platforms, VoIP Providers, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Unique Categories
3CX is categorized as Live Chat and Video Conferencing
VirtualPBX has no unique categories
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VirtualPBX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.6%
Telecommunications
5.1%
Education Management
4.9%
Construction
4.7%
Other
69.6%
Hospital & Health Care
6.7%
Health, Wellness and Fitness
6.7%
Consulting
3.3%
Telecommunications
3.3%
Retail
3.3%
Other
76.7%
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
did you work on a solution to have sms issue with 3CX ?
1 Comment
TN
Yes 3CX v16 Update 7 (Alpha to be released next week) will integrate with business text messaging as well as Facebook messages. Read more
VirtualPBX has no discussions with answers
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