Compare 3CX and VCC Live 
Featured Products
At a Glance
Market Segments
Mid-Market (54.9% of reviews)
Mid-Market (51.2% of reviews)
Entry-Level Pricing
Free 10 Users
Contact Us 1 Seat Per Month
3CX
Star Rating
(534)4.4 out of 5
Market Segments
Mid-Market (54.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansVCC Live
Star Rating
(164)4.6 out of 5
Market Segments
Mid-Market (51.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 3CX excels in overall user satisfaction, reflected in its higher G2 Score compared to VCC Live. Users appreciate its intuitive management and configuration, which streamlines communication across teams.
- Users say that 3CX's ease of use is a standout feature, with many highlighting its user-friendly interface and the availability of distinct versions for both desktop and mobile. This flexibility makes it easier for teams to stay connected.
- According to verified reviews, VCC Live shines in its quality of support, receiving higher ratings than 3CX. Users commend the platform for its efficient call center management and the ability to fine-tune call flows, which enhances operational efficiency.
- Reviewers mention that while 3CX has a robust feature set, some users find it challenging to match their specific workflow needs. In contrast, VCC Live is praised for its fast project creation and comprehensive reporting capabilities, which help teams adapt quickly.
- G2 reviewers highlight that 3CX's implementation process is generally quick and straightforward, with users noting that the platform opens automatically, ensuring no calls are missed. This feature contributes to a smoother daily operation compared to VCC Live.
- Users report that while both platforms cater well to mid-market segments, 3CX has a larger volume of reviews, indicating a broader user base and more consistent feedback. This suggests that potential buyers can rely on a wealth of experiences when considering 3CX.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
VCC Live
Essentials
Contact Us
1 Seat Per Month
Run effective outbound campaigns and easily handle incoming calls.
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
Free Trial
3CX
Free Trial is available
VCC Live
No trial information availableRatings
Meets Requirements
8.9
359
8.9
141
Ease of Use
9.0
366
8.9
143
Ease of Setup
8.8
246
8.9
130
Ease of Admin
9.0
229
8.6
116
Quality of Support
7.9
327
9.2
140
Has the product been a good partner in doing business?
8.6
218
9.4
113
Product Direction (% positive)
8.4
361
9.1
136
Features by Category
Dialing Options
Not enough data
8.4
44
|
Verified
Not enough data
8.6
40
|
Verified
Not enough data
9.8
7
Agent Tools
Not enough data
9.0
39
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
9.4
49
|
Verified
Automation
Not enough data
8.4
37
|
Verified
Not enough data
8.7
42
|
Verified
Not enough data
8.7
33
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.4
135
|
Verified
9.1
97
|
Verified
Feature Not Available
7.5
62
|
Verified
8.6
96
|
Verified
7.4
57
|
Verified
7.3
70
8.1
67
|
Verified
Feature Not Available
8.1
75
|
Verified
Generative AI
7.1
25
6.3
26
Functions
8.9
182
|
Verified
8.9
82
|
Verified
8.9
186
|
Verified
9.0
81
|
Verified
8.9
186
|
Verified
9.0
82
|
Verified
Feature Not Available
7.5
48
8.2
95
9.0
83
|
Verified
9.1
119
9.3
89
|
Verified
8.8
100
8.6
80
|
Verified
8.5
97
|
Verified
8.5
81
|
Verified
Agentic AI - Contact Center
6.7
15
7.9
11
7.0
18
8.3
11
7.1
14
8.3
11
7.3
14
8.3
10
Administrative
8.3
151
|
Verified
8.9
78
|
Verified
9.0
181
|
Verified
9.1
93
|
Verified
8.4
187
|
Verified
8.7
93
|
Verified
9.0
116
9.0
87
|
Verified
8.3
105
|
Verified
8.4
75
|
Verified
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.1
23
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
7.8
19
|
Verified
Not enough data
8.3
14
Administration
Not enough data
8.3
22
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
8.0
23
|
Verified
Not enough data
7.2
19
|
Verified
Not enough data
8.9
19
Platform
7.7
41
8.1
31
8.9
49
7.1
25
9.1
47
8.8
37
8.9
50
9.0
35
9.0
48
8.9
37
9.2
43
9.2
39
9.1
47
9.0
38
Generative AI
7.0
15
7.3
15
Workforce Management
9.2
49
9.0
40
8.7
48
8.7
35
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
9.2
39
8.6
49
8.4
37
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
25
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.7
24
Not enough data
9.8
24
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
23
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.5
192
|
Verified
Not enough data
8.4
133
|
Verified
Not enough data
8.3
133
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.8
173
|
Verified
Not enough data
9.5
185
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
118
|
Verified
Not enough data
8.5
155
|
Verified
Not enough data
8.4
165
|
Verified
Not enough data
Advanced Features
8.5
172
|
Verified
Not enough data
9.0
162
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and VCC Live are categorized as Contact Center and Call Center Infrastructure (CCI)
Unique Categories
3CX is categorized as UCaaS Platforms, Live Chat, VoIP Providers, Video Conferencing, and Cloud PBX Platforms
VCC Live is categorized as Auto Dialer and Contact Center Workforce
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VCC Live
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.5%
Education Management
5.3%
Telecommunications
5.0%
Construction
4.3%
Other
69.9%
Financial Services
16.9%
Telecommunications
12.5%
Consumer Services
8.8%
Banking
7.5%
Leisure, Travel & Tourism
4.4%
Other
50.0%
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
What is the best way to improve?
1 Comment
DD
You are right, Benjamin. There are literally thousands of apps that can be inter-connected with VCC Live, thus helping call centers to get the best out of...Read more
What is the best way of getting total talk time % in vcc live app?
1 Comment
DD
Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for...Read more
Do you plan to improve the system repair time and the communication of information?
1 Comment
DD
Dear Pawel. I am not 100% sure, but it seems you are looking for information from VCC Live's Support team. There are several easy ways in which you can get...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
