Compare 3CX and Twilio 
Featured Products
At a Glance
Market Segments
Mid-Market (54.8% of reviews)
Small-Business (51.3% of reviews)
Entry-Level Pricing
Free 10 Users
No pricing available
3CX
Star Rating
(535)4.4 out of 5
Market Segments
Mid-Market (54.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansTwilio
Star Rating
(509)4.1 out of 5
Market Segments
Small-Business (51.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Twilio excels in providing a user-friendly SMS platform, with users praising its ability to handle short code messaging needs effectively. One user noted, "This is the best and most user-friendly SMS platform I have ever used for marketing," highlighting its stability and ease of integration with other systems.
- Users say that 3CX stands out for its intuitive management and configuration, making it easy for teams to streamline communication. Reviewers appreciate having all features centralized, with one stating, "The platform is highly intuitive, and having all features centralized in one place really streamlines communication for the entire team."
- According to verified reviews, Twilio faces challenges in call management and scalability, with users noting that it doesn't always meet their specific workflow needs. This is contrasted by 3CX, which received high praise for its robust call management features, with users mentioning that it "works very smoothly compared to other tools."
- Reviewers mention that while Twilio offers a variety of tools for SMS, calls, and APIs, its overall user experience can be less favorable compared to 3CX. Users of 3CX highlight its user-friendly interface across both desktop and mobile platforms, making setup and daily use straightforward.
- G2 reviewers indicate that Twilio's support quality could be improved, with some users expressing concerns about reliability. In contrast, 3CX users report a more positive experience with support, noting that the platform's features are easy to manage and configure, which contributes to a smoother overall experience.
- Users say that Twilio's dashboard is clear and fast, which is a significant advantage for those focused on SMS and API integrations. However, 3CX's comprehensive feature set and ease of use make it a preferred choice for mid-market companies looking for a more integrated communication solution.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Twilio
No pricing availableFree Trial
3CX
Free Trial is available
Twilio
Free Trial is available
Ratings
Meets Requirements
8.9
360
8.8
367
Ease of Use
9.0
367
8.2
373
Ease of Setup
8.8
247
7.7
212
Ease of Admin
9.0
229
7.9
196
Quality of Support
7.9
327
7.8
333
Has the product been a good partner in doing business?
8.6
219
8.0
187
Product Direction (% positive)
8.4
362
8.3
356
Features by Category
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.4
135
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
95
|
Verified
Not enough data
7.3
69
Not enough data
Feature Not Available
Not enough data
Generative AI
7.0
24
Not enough data
Functions
8.9
181
|
Verified
Not enough data
8.9
185
|
Verified
Not enough data
8.9
186
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
94
Not enough data
9.1
118
Not enough data
8.8
99
Not enough data
8.5
96
|
Verified
Not enough data
Agentic AI - Contact Center
6.5
14
Not enough data
7.1
17
Not enough data
7.2
13
Not enough data
7.2
13
Not enough data
Administrative
8.3
150
|
Verified
Not enough data
9.0
180
|
Verified
Not enough data
8.4
186
|
Verified
Not enough data
9.1
115
Not enough data
8.3
104
|
Verified
Not enough data
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.0
108
|
Verified
Not enough data
8.3
103
|
Verified
Not enough data
8.4
104
|
Verified
Support
Not enough data
7.6
106
|
Verified
Not enough data
Feature Not Available
Not enough data
7.0
105
|
Verified
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
25
4.7
5
8.9
22
5.0
5
9.7
22
5.0
5
8.4
23
5.7
5
9.7
24
5.3
5
9.8
24
5.3
5
Advanced Features - Cloud PBX
8.6
21
4.7
5
7.7
22
4.3
5
8.0
23
3.7
5
7.1
22
5.0
5
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
9.4
21
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.5
193
|
Verified
Not enough data
8.4
133
|
Verified
Not enough data
8.3
133
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.8
174
|
Verified
Not enough data
9.4
186
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
118
|
Verified
Not enough data
8.5
155
|
Verified
Not enough data
8.4
165
|
Verified
Not enough data
Advanced Features
8.5
173
|
Verified
Not enough data
9.0
162
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
25
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
25
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
3CX and Twilio are categorized as VoIP Providers and Cloud PBX Platforms
Unique Categories
3CX is categorized as UCaaS Platforms, Live Chat, Contact Center, Video Conferencing, and Call Center Infrastructure (CCI)
Twilio is categorized as RCS Business Messaging, WhatsApp Marketing, Video Platform as a Service (VPaaS), SMS Marketing, and Communication Platform as a Service (CPaaS)
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.5%
Education Management
5.3%
Telecommunications
5.0%
Construction
4.3%
Other
69.9%
Computer Software
17.7%
Information Technology and Services
11.2%
Marketing and Advertising
6.7%
Financial Services
5.1%
Internet
4.9%
Other
54.4%
Discussions
How do I integrate 3CX to my CRM
2 Comments
CL
In order to do this there are 2 things you need to do:
1) Make sure you are using either the 3CX WebClient or 3CX Desktop App to make calls
2) Use either...Read more
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
What is 3CX used for?
1 Comment
MK
Business communication system primarily used for VoIP Phone SystemRead more
Is it possible to do automated skype message using twilio
2 Comments
JJ
There's no specific API for sending Skype messages, like there is for WhatsApp for example, BUT you could use the Programmable SMS API to send an SMS to a...Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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