Compare 3CX and Telnyx CPaaS 
Featured Products
At a Glance
Market Segments
Mid-Market (54.9% of reviews)
Small-Business (80.8% of reviews)
Entry-Level Pricing
Free 10 Users
Pay As You Go
3CX
Star Rating
(535)4.4 out of 5
Market Segments
Mid-Market (54.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansTelnyx CPaaS
Star Rating
(524)4.7 out of 5
Market Segments
Small-Business (80.8% of reviews)
Pros & Cons
Entry-Level Pricing
Pay As You Go
Free Trial is available
Learn more about Telnyx CPaaSSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 3CX excels in ease of management and configuration, with users appreciating its intuitive interface that centralizes all features, making communication seamless for teams. In contrast, while Telnyx CPaaS is noted for its affordability, some users find it less straightforward in terms of setup compared to 3CX.
- Users say that 3CX offers a highly user-friendly experience, with distinct versions for both desktop and mobile, which facilitates easy access and setup. On the other hand, Telnyx CPaaS is praised for its clear documentation and helpful examples, making it easy for users to get started, but it may not match the overall user experience of 3CX.
- Reviewers mention that 3CX has a strong performance in call management, with features that ensure users never miss a call, enhancing productivity. Telnyx CPaaS, while also effective in handling calls, does not receive the same level of acclaim for this specific feature.
- According to verified reviews, Telnyx CPaaS shines in customer service, with users highlighting the responsiveness and helpfulness of support staff. In contrast, 3CX's support quality is seen as less robust, which could be a consideration for businesses that prioritize ongoing assistance.
- G2 reviewers report that 3CX has a strong presence in the mid-market segment, making it a suitable choice for larger teams, while Telnyx CPaaS is favored by small businesses for its pay-as-you-go pricing model. This difference in target audience may influence which product is better suited for specific organizational needs.
- Users say that both platforms have their strengths in phone call quality, with 3CX receiving high marks for its performance. However, Telnyx CPaaS is noted for its cost-effectiveness, which can be a significant advantage for budget-conscious users looking for reliable communication solutions.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Free Trial
3CX
Free Trial is available
Telnyx CPaaS
Free Trial is available
Ratings
Meets Requirements
8.9
359
9.4
441
Ease of Use
9.0
366
9.1
453
Ease of Setup
8.8
246
9.0
390
Ease of Admin
9.0
229
9.2
334
Quality of Support
7.9
327
9.2
438
Has the product been a good partner in doing business?
8.6
218
9.3
324
Product Direction (% positive)
8.4
361
9.2
434
Features by Category
Channels
9.4
135
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
96
|
Verified
Not enough data
7.3
70
Not enough data
Feature Not Available
Not enough data
Generative AI
7.1
25
Not enough data
Functions
8.9
182
|
Verified
Not enough data
8.9
186
|
Verified
Not enough data
8.9
186
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
95
Not enough data
9.1
119
Not enough data
8.8
100
Not enough data
8.5
97
|
Verified
Not enough data
Agentic AI - Contact Center
6.7
15
Not enough data
7.0
18
Not enough data
7.1
14
Not enough data
7.3
14
Not enough data
Administrative
8.3
151
|
Verified
Not enough data
9.0
181
|
Verified
Not enough data
8.4
187
|
Verified
Not enough data
9.0
116
Not enough data
8.3
105
|
Verified
Not enough data
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.8
253
|
Verified
Not enough data
8.9
230
|
Verified
Not enough data
9.1
237
|
Verified
Support
Not enough data
8.8
252
|
Verified
Not enough data
8.4
216
|
Verified
Not enough data
8.9
237
|
Verified
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
25
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.7
24
Not enough data
9.8
24
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
23
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
8.7
32
9.6
20
9.1
34
8.5
20
8.3
31
9.1
20
8.4
31
9.2
20
8.3
29
9.3
20
8.9
36
Basic Communication
9.5
192
|
Verified
9.6
150
8.4
133
|
Verified
8.1
117
8.3
133
|
Verified
8.8
129
8.2
118
|
Verified
7.6
111
8.8
173
|
Verified
8.6
118
9.5
185
|
Verified
8.5
111
Agentic AI - VoIP Providers
6.5
10
8.1
14
8.0
9
7.3
14
7.2
9
8.0
14
7.2
9
8.5
14
Access
8.5
118
|
Verified
8.1
120
8.5
155
|
Verified
7.5
107
8.4
165
|
Verified
7.3
104
Advanced Features
8.5
172
|
Verified
8.5
107
9.0
162
|
Verified
8.4
110
Feature Not Available
9.5
136
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and Telnyx CPaaS are categorized as VoIP Providers
Unique Categories
3CX is categorized as UCaaS Platforms, Live Chat, Contact Center, Video Conferencing, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Telnyx CPaaS is categorized as Communication Platform as a Service (CPaaS)
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Telnyx CPaaS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.5%
Education Management
5.3%
Telecommunications
5.0%
Construction
4.3%
Other
69.9%
Telecommunications
19.8%
Information Technology and Services
15.8%
Computer Software
11.3%
Marketing and Advertising
7.3%
Computer & Network Security
3.8%
Other
42.1%
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
Does Telnyx provide any hardware?
1 Comment
TC
Telnyx are offering a 'software as a service / API as a service' - you setup the account via web admin panel; then add features etc as per your needs. You...Read more
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