Compare 3CX and JustCall 
At a Glance
Market Segments
Mid-Market (54.9% of reviews)
Small-Business (61.2% of reviews)
Entry-Level Pricing
Free 10 Users
$29.00 2 - User/Month (Billed Annually)
3CX
Star Rating
(535)4.4 out of 5
Market Segments
Mid-Market (54.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansJustCall
Star Rating
(2,374)4.3 out of 5
Market Segments
Small-Business (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 3CX excels in ease of use, with many users praising its user-friendly interface and straightforward management features. One user highlighted its reliability and strong call-handling capabilities, making it a solid choice for those who prioritize simplicity in their communication tools.
- Users say JustCall shines in streamlining communication, as it allows for easy management of calls and messages in one platform. Reviewers appreciate how this integration saves time and helps them stay organized, which is crucial for busy customer service roles.
- According to verified reviews, 3CX offers a robust feature set that includes advanced call management and flexible configurations. Users have noted that it is particularly effective for making outbound calls, especially for international communication, enhancing their overall experience.
- Reviewers mention that JustCall provides excellent real-time support, which is a significant advantage for users who need immediate assistance. This level of support has been highlighted as a key factor in user satisfaction, especially for those new to the platform.
- G2 reviewers indicate that while 3CX has a higher score in call management features, JustCall still performs well in this area but may not match the depth of customization that 3CX offers. Users have noted that 3CX's call routing and monitoring features are particularly strong.
- Users report that JustCall is particularly favored by small businesses, as it provides a cost-effective solution starting at $29.00, which is appealing for those looking for budget-friendly options. In contrast, 3CX's free entry-level offering attracts mid-market users, making it a versatile choice for different business sizes.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
Business phone system with CRM integrations
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
Free Trial
3CX
Free Trial is available
JustCall
Free Trial is available
Ratings
Meets Requirements
8.9
359
8.6
2,144
Ease of Use
9.0
366
8.8
2,192
Ease of Setup
8.8
246
8.7
1,918
Ease of Admin
9.0
229
8.6
730
Quality of Support
7.9
327
8.3
1,986
Has the product been a good partner in doing business?
8.6
218
8.7
729
Product Direction (% positive)
8.4
361
8.7
2,136
Features by Category
Ticket and Case Management
Not enough data
8.1
150
Not enough data
8.0
150
Not enough data
7.9
145
Not enough data
7.6
146
Not enough data
7.5
135
Not enough data
8.0
140
Not enough data
7.6
133
Not enough data
8.0
143
Generative AI
Not enough data
7.5
105
Not enough data
7.7
36
Agentic AI - Help Desk
Not enough data
7.5
10
Not enough data
6.2
10
Not enough data
7.3
10
Communication Channels
Not enough data
7.7
135
Not enough data
7.7
132
Not enough data
7.9
142
Not enough data
7.2
129
Not enough data
8.5
141
Platform
Not enough data
7.9
145
8.9
44
7.8
286
Not enough data
8.4
148
Not enough data
8.3
149
Not enough data
8.1
147
Not enough data
8.4
147
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
54
Not enough data
7.9
56
Organization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance Analysis
Not enough data
7.8
55
Not enough data
8.0
56
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
7.3
56
Not enough data
Feature Not Available
Agentic AI - AI Sales Assistant
Not enough data
7.5
12
Not enough data
7.0
11
Not enough data
6.5
10
Not enough data
7.9
13
Not enough data
7.4
12
Not enough data
7.1
13
Not enough data
8.2
11
Dialing Options
Not enough data
8.4
576
Not enough data
8.5
572
|
Verified
Not enough data
8.5
9
Agent Tools
Not enough data
7.9
540
|
Verified
Not enough data
8.1
560
|
Verified
Not enough data
9.0
580
|
Verified
Automation
Not enough data
8.1
544
|
Verified
Not enough data
8.1
541
|
Verified
Not enough data
8.0
544
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.6
11
Not enough data
8.8
14
AI Capabilities - Auto Dialer
Not enough data
8.1
9
Not enough data
9.4
8
Not enough data
9.4
8
Call Analytics
Not enough data
8.7
54
Not enough data
7.9
53
Not enough data
8.0
52
Not enough data
8.1
53
Artificial Intelligence - Conversation Intelligence
Not enough data
8.1
53
Not enough data
8.2
53
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Agentic AI - Conversation Intelligence
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
8.1
6
Text Messaging
Not enough data
8.4
321
Not enough data
8.7
335
Not enough data
8.4
327
Not enough data
8.0
311
Not enough data
7.2
302
Not enough data
8.0
319
Not enough data
8.1
314
Not enough data
8.3
320
SMS Platform
Not enough data
8.0
312
Not enough data
8.2
318
Not enough data
7.2
309
Not enough data
7.1
307
Not enough data
7.2
295
Not enough data
8.1
306
Agentic AI - SMS Marketing
Not enough data
8.2
11
Not enough data
8.5
12
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.6
12
Channels
Not enough data
8.0
351
Not enough data
7.8
351
Not enough data
6.9
352
Design
Not enough data
7.8
352
Not enough data
7.3
358
Not enough data
8.1
365
Not enough data
8.1
358
Not enough data
8.3
352
Generative AI
Not enough data
7.4
139
Not enough data
Feature Not Available
Quality Assurance
Not enough data
8.0
67
Not enough data
7.9
62
Not enough data
8.0
60
Engagement
Not enough data
8.0
65
Not enough data
8.1
68
Not enough data
7.5
63
Performance
Not enough data
8.7
66
Not enough data
8.6
63
Generative AI
Not enough data
7.5
63
Not enough data
7.7
60
Channels
9.4
135
|
Verified
8.7
503
|
Verified
Feature Not Available
7.4
454
8.6
96
|
Verified
7.6
436
7.3
70
8.4
493
|
Verified
Feature Not Available
Feature Not Available
Generative AI
7.1
25
Feature Not Available
Functions
8.9
182
|
Verified
8.1
493
|
Verified
8.9
186
|
Verified
8.1
478
|
Verified
8.9
186
|
Verified
8.0
485
|
Verified
Feature Not Available
7.9
415
8.2
95
8.0
450
|
Verified
9.1
119
8.2
463
|
Verified
8.8
100
8.0
446
|
Verified
8.5
97
|
Verified
8.0
445
|
Verified
Agentic AI - Contact Center
6.7
15
7.2
6
7.0
18
8.6
7
7.1
14
7.2
6
7.3
14
7.5
6
Administrative
8.3
151
|
Verified
8.3
483
|
Verified
9.0
181
|
Verified
8.4
484
|
Verified
8.4
187
|
Verified
8.4
520
|
Verified
9.0
116
8.7
459
|
Verified
8.3
105
|
Verified
7.9
463
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
7.8
33
Not enough data
8.0
32
Not enough data
8.4
32
Automation - AI Agents
Not enough data
Feature Not Available
Not enough data
7.5
31
Not enough data
7.2
30
Not enough data
Feature Not Available
Not enough data
7.6
31
Platform
Not enough data
7.9
32
Not enough data
8.3
33
Not enough data
7.9
33
Autonomy - AI Agents
Not enough data
7.6
30
Not enough data
Feature Not Available
Not enough data
7.5
32
Not enough data
7.7
31
Generative AI
Not enough data
7.6
31
Not enough data
7.3
32
Workforce Management
Not enough data
8.4
87
Not enough data
8.0
84
Not enough data
7.8
88
Not enough data
7.6
83
Not enough data
8.3
91
Administration
Not enough data
7.9
84
Not enough data
8.1
86
Not enough data
8.4
88
Not enough data
7.6
78
Not enough data
7.9
89
Platform
7.7
41
7.4
282
8.9
49
8.2
287
9.1
47
7.9
291
8.9
50
8.3
295
9.0
48
8.1
289
9.2
43
7.8
282
9.1
47
8.1
284
Generative AI
7.0
15
6.9
99
Workforce Management
9.2
49
8.5
284
8.7
48
8.4
285
Call Center Infrastructure (CCI)
Not enough data
8.1
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
7.9
8
Administrative
9.1
50
8.8
292
8.6
49
8.4
290
Generative AI
6.7
11
7.5
35
7.5
10
7.7
36
7.7
10
7.6
35
Communication
9.3
38
8.0
200
9.3
39
8.2
203
Feature Not Available
7.7
191
9.3
38
8.1
191
Feature Not Available
7.5
193
Internal Use
8.9
44
7.8
286
8.9
38
8.0
198
Feature Not Available
7.9
193
Feature Not Available
7.9
190
8.9
37
8.2
195
9.0
35
8.2
196
Generative AI
Not enough data
7.2
36
Self-Service Experience
Not enough data
8.2
165
Not enough data
7.9
170
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
165
Self-Service Platform
Not enough data
7.9
167
Not enough data
8.1
166
Not enough data
7.4
165
Not enough data
8.5
166
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.2
55
Generative AI
Not enough data
7.2
72
Not enough data
7.3
73
Generative AI
Not enough data
7.3
127
Not enough data
7.4
126
Not enough data
Feature Not Available
Monitoring
Not enough data
8.4
136
Not enough data
8.0
135
Not enough data
Feature Not Available
Not enough data
7.6
129
Not enough data
7.3
127
Logging
Not enough data
8.8
144
Not enough data
7.5
127
Not enough data
6.7
130
Not enough data
7.3
132
Feedback
Not enough data
8.3
136
Not enough data
8.0
131
Productivity - Employee Monitoring
Not enough data
8.1
59
Not enough data
8.4
59
Not enough data
7.9
58
Not enough data
7.6
58
Basic Communication - Cloud PBX
9.7
25
8.5
42
8.9
22
8.6
43
9.7
22
8.6
39
8.4
23
8.5
39
9.7
24
8.6
42
9.8
24
8.7
39
Advanced Features - Cloud PBX
8.6
21
8.5
38
7.7
22
8.5
40
8.0
23
Feature Not Available
7.1
22
Feature Not Available
Platform Basics - VoIP Providers
9.4
20
7.8
9
9.6
20
7.8
10
8.5
20
7.8
9
9.1
20
7.7
10
9.2
20
6.7
7
9.3
20
6.4
7
Basic Communication
9.5
192
|
Verified
9.0
317
|
Verified
8.4
133
|
Verified
5.9
262
8.3
133
|
Verified
7.7
279
8.2
118
|
Verified
Feature Not Available
8.8
173
|
Verified
7.0
270
|
Verified
9.5
185
|
Verified
7.6
268
|
Verified
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
6.0
5
7.2
9
6.3
5
Access
8.5
118
|
Verified
7.8
269
|
Verified
8.5
155
|
Verified
8.2
293
8.4
165
|
Verified
8.1
286
Advanced Features
8.5
172
|
Verified
7.1
267
9.0
162
|
Verified
7.0
254
|
Verified
Feature Not Available
8.8
304
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
7.6
24
Not enough data
7.5
23
Calling
Not enough data
9.0
654
Not enough data
8.1
589
Not enough data
8.6
622
Not enough data
8.7
624
Not enough data
7.7
25
Contacts
Not enough data
8.2
605
Not enough data
8.0
590
Not enough data
7.9
586
Insights
Not enough data
8.4
619
Not enough data
8.2
613
Not enough data
8.0
587
Not enough data
7.1
547
Not enough data
7.3
540
Not enough data
7.8
25
Agentic AI - Audio Conferencing
Not enough data
8.1
6
Not enough data
7.8
6
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.1
22
Not enough data
7.8
24
Not enough data
7.9
21
Not enough data
7.5
23
Not enough data
7.8
25
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.9
23
Not enough data
7.8
23
Not enough data
8.3
24
Not enough data
8.3
30
Automation
Not enough data
8.8
32
Not enough data
8.0
23
Not enough data
8.7
24
Autonomy
Not enough data
7.9
21
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
8.2
23
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
3CX and JustCall are categorized as Live Chat, VoIP Providers, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Unique Categories
3CX is categorized as UCaaS Platforms and Video Conferencing
JustCall is categorized as AI Customer Support Agents, Digital Customer Service Platforms, AI Agents For Business Operations, Contact Center Quality Assurance, Customer Communications Management, SMS Marketing, Speech Analytics, Conversation Intelligence, AI Sales Assistant, Auto Dialer, Audio Conferencing, Outbound Call Tracking, Employee Monitoring, Help Desk, Contact Center Workforce, Customer Self-Service, and AI Voice Assistants
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.5%
Education Management
5.3%
Telecommunications
5.0%
Construction
4.3%
Other
69.9%
Computer Software
10.3%
Financial Services
6.4%
Real Estate
6.0%
Information Technology and Services
5.7%
Marketing and Advertising
5.3%
Other
66.3%
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
What is the reason you can not copy and paste in the texting portion?
2 Comments
JV
I do ctrl+C and ctrl+v to paste. It works for me on windows.Read more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
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