Compare 3CX and NICE CXone Mpower 
At a Glance
Market Segments
3CX
Mid-Market (57.1% of reviews)
NICE CXone Mpower
Mid-Market (52.1% of reviews)
Entry-Level Pricing
3CX
Free 10 UsersNICE CXone Mpower
Starting at $71.00 1 Agent Per MonthFeatured Products
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3CX vs NICE CXone Mpower
When assessing the two solutions, reviewers found 3CX easier to use, set up, and administer. Reviewers also preferred doing business with 3CX overall.
- Reviewers felt that 3CX meets the needs of their business better than NICE CXone Mpower.
- When comparing quality of ongoing product support, reviewers felt that NICE CXone Mpower is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of 3CX over NICE CXone Mpower.
Pricing
Entry-Level Pricing
3CX
3CX FREE
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
NICE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
Free Trial
3CX
Free Trial is available
NICE CXone Mpower
Free Trial is available
Ratings
Meets Requirements
8.9
296
8.8
1,118
Ease of Use
9.0
301
8.8
1,134
Ease of Setup
8.9
179
8.0
392
Ease of Admin
9.0
179
8.3
389
Quality of Support
8.0
270
8.4
1,038
Has the product been a good partner in doing business?
8.6
173
8.2
387
Product Direction (% positive)
8.5
298
8.2
1,051
Features by Category
Ticket and Case Management
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.9
6
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
9.3
5
Not enough data
9.7
6
Not enough data
9.2
6
Not enough data
7.8
6
Not enough data
8.9
6
Platform
Not enough data
8.3
6
9.1
29
9.2
10
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
8.3
6
Dialing Options
Not enough data
9.0
298
|
Verified
Not enough data
9.0
271
|
Verified
Not enough data
8.9
266
|
Verified
Agent Tools
Not enough data
9.0
247
|
Verified
Not enough data
9.1
248
|
Verified
Not enough data
9.0
260
|
Verified
Not enough data
9.2
295
|
Verified
Automation
Not enough data
8.9
219
|
Verified
Not enough data
9.0
216
|
Verified
Not enough data
9.1
234
|
Verified
Not enough data
8.9
196
|
Verified
Not enough data
9.0
228
|
Verified
Administration
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Knowledge Management
Not enough data
9.2
6
Not enough data
7.8
6
Not enough data
8.6
6
Compliance
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
9.7
6
Not enough data
7.8
6
Customer Support
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.1
6
Data Security
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.4
6
Administration
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
Generative AI
Not enough data
Feature Not Available
Quality Assurance
Not enough data
9.0
248
Not enough data
9.0
232
Not enough data
8.8
257
Engagement
Not enough data
9.0
233
Not enough data
9.0
245
Not enough data
8.8
233
Performance
Not enough data
8.9
232
Not enough data
9.3
251
Generative AI
Not enough data
5.4
13
Not enough data
5.6
13
Channels
9.3
100
|
Verified
9.1
592
|
Verified
Feature Not Available
8.5
314
|
Verified
8.8
71
|
Verified
8.5
335
|
Verified
7.6
45
8.4
274
|
Verified
Feature Not Available
8.5
331
|
Verified
Generative AI
Feature Not Available
6.8
35
Functions
8.9
155
|
Verified
8.8
627
|
Verified
8.9
160
|
Verified
9.0
664
|
Verified
8.9
157
|
Verified
8.9
520
|
Verified
Feature Not Available
8.7
365
|
Verified
8.4
71
8.8
428
|
Verified
9.2
95
9.0
523
|
Verified
8.8
76
8.8
523
|
Verified
8.7
73
|
Verified
8.7
471
|
Verified
Administrative
8.5
126
|
Verified
8.6
493
|
Verified
9.0
153
|
Verified
8.9
512
|
Verified
8.5
159
|
Verified
8.7
608
|
Verified
9.2
91
9.1
481
|
Verified
8.6
80
|
Verified
9.0
408
|
Verified
Collaboration Tools
8.8
63
|
Verified
Not enough data
9.1
32
|
Verified
Not enough data
9.2
28
Not enough data
9.2
33
|
Verified
Not enough data
8.9
30
|
Verified
Not enough data
Meeting Coordination
8.6
66
|
Verified
Not enough data
9.2
62
|
Verified
Not enough data
9.2
64
|
Verified
Not enough data
9.0
36
|
Verified
Not enough data
Software Type
9.0
77
|
Verified
Not enough data
9.3
40
|
Verified
Not enough data
9.3
38
|
Verified
Not enough data
Workforce Management
Not enough data
9.3
281
|
Verified
Not enough data
9.3
272
|
Verified
Not enough data
9.0
221
|
Verified
Not enough data
9.1
221
|
Verified
Not enough data
8.6
173
|
Verified
Administration
Not enough data
9.0
220
|
Verified
Not enough data
9.2
263
|
Verified
Not enough data
9.1
284
|
Verified
Not enough data
8.8
214
|
Verified
Not enough data
9.0
218
|
Verified
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.2
30
8.7
25
8.9
38
7.5
23
9.3
36
9.4
27
8.8
39
9.4
29
9.1
37
9.2
26
9.4
32
9.6
25
9.0
36
9.6
29
Generative AI
Feature Not Available
Feature Not Available
Workforce Management
9.3
38
9.5
28
8.8
37
9.2
26
Administrative
9.1
39
9.6
28
8.8
38
9.3
29
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
9.4
29
Not enough data
9.3
30
Not enough data
Feature Not Available
Not enough data
9.3
29
Not enough data
Feature Not Available
Not enough data
Internal Use
9.1
29
9.2
10
9.2
29
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
28
Not enough data
9.4
26
Not enough data
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.1
7
Self-Service Platform
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.1
6
Generative AI
Not enough data
6.7
5
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
9.4
170
|
Verified
Not enough data
8.5
113
|
Verified
Not enough data
8.3
113
|
Verified
Not enough data
8.4
99
|
Verified
Not enough data
8.8
154
|
Verified
Not enough data
9.4
165
|
Verified
Not enough data
Access
8.5
99
|
Verified
Not enough data
8.6
135
|
Verified
Not enough data
8.6
146
|
Verified
Not enough data
Advanced Features
8.5
153
|
Verified
Not enough data
9.0
143
|
Verified
Not enough data
Feature Not Available
Not enough data
Extensions
Feature Not Available
Not enough data
9.6
22
|
Verified
Not enough data
9.0
21
|
Verified
Not enough data
Features
9.5
22
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
17
|
Verified
Not enough data
9.4
26
|
Verified
Not enough data
8.5
25
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and NICE CXone Mpower are categorized as Contact Center and Call Center Infrastructure (CCI)
Unique Categories
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NICE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.5%
Hospital & Health Care
5.9%
Telecommunications
5.6%
Education Management
5.4%
Financial Services
4.8%
Other
67.8%
Consumer Services
10.2%
Information Technology and Services
8.8%
Telecommunications
6.8%
Financial Services
6.4%
Insurance
6.1%
Other
61.7%
Most Helpful Reviews
3CX
Most Helpful Favorable Review
Mike P.
Verified User in Information Technology and Services
After researching many different VoiP Solutions, 3CX was the clear choice! Being Windows based, the Multitenant offering along with the Single instance offering gives Data Tech the flexibility to tailor fit our client VoiP needs! 3CX has, by far, the...
Most Helpful Critical Review
Kristin M.
Verified User in Information Technology and Services
Constantly having to provision the application.... Can't count calls unless it is done manually. Phone numbers have to be input manually as well. It's is just a highly unproductive tool...
NICE CXone Mpower
Most Helpful Favorable Review
Gretchen G.
Verified User in Telecommunications
I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...
Most Helpful Critical Review
Berenis G.
Verified User in Consumer Services
It logs me off very frequently under an hour, it's annoying when I am trying to monitor a call but I can't because I need to log back in. The system crashes a lot and some of the reporting does not add up comparing to other reports.
Mike P.
Verified User in Information Technology and Services
After researching many different VoiP Solutions, 3CX was the clear choice! Being Windows based, the Multitenant offering along with the Single instance offering gives Data Tech the flexibility to tailor fit our client VoiP needs! 3CX has, by far, the...
Gretchen G.
Verified User in Telecommunications
I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...
Kristin M.
Verified User in Information Technology and Services
Constantly having to provision the application.... Can't count calls unless it is done manually. Phone numbers have to be input manually as well. It's is just a highly unproductive tool...
Berenis G.
Verified User in Consumer Services
It logs me off very frequently under an hour, it's annoying when I am trying to monitor a call but I can't because I need to log back in. The system crashes a lot and some of the reporting does not add up comparing to other reports.
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
Does it ever pause or get frozen after a call
2 comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are we working on a feature that would allow for the MyAgent box to remain on top of other windows?
1 comment
OS
Hi Emma. Thanks for your question. Please refer to our Customer Community at http://community.niceincontact.com . Our product team can answer any...Read more
What other features that you can do using inContact?
1 comment
JC
I'm not currently using their survey software but I was able to integrate with a third party that focuses on surveys and NPS. Most third parties have a very...Read more
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