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Compare 3CX and net2phone 
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At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Small-Business (79.5% of reviews)
Entry-Level Pricing
Free 10 Users
$23.99 1 user Per Month
3CX
Star Rating
(521)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansnet2phone
Star Rating
(190)4.4 out of 5
Market Segments
Small-Business (79.5% of reviews)
Pros & Cons
Entry-Level Pricing
$23.99 1 user Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that while both net2phone and 3CX offer solid functionality, net2phone stands out for its customer service and support. Users appreciate the knowledgeable staff and the ease of use, particularly highlighting that the phones are very easy to operate, which is crucial for daily tasks.
- Users say that 3CX excels in ease of management and configuration. The platform is described as highly intuitive, with all features centralized, making it easier for teams to communicate effectively. This streamlined approach is a significant advantage for users managing multiple communication tools.
- Reviewers mention that net2phone has a strong focus on small-business needs, with a majority of its reviews coming from this segment. This tailored approach may resonate well with smaller organizations looking for a straightforward VoIP solution.
- According to verified reviews, 3CX offers a free entry-level price, making it an attractive option for businesses looking to minimize costs. This can be particularly appealing for startups or smaller companies that need to manage budgets carefully.
- G2 reviewers highlight that while both platforms have similar star ratings, 3CX has a slight edge in overall user satisfaction metrics, particularly in areas like phone call quality and video conferencing features, which users find to be more reliable and effective.
- Users report that net2phone's implementation process is generally smooth, but some have noted that support can wane after the initial setup. In contrast, 3CX users appreciate the consistent support throughout their usage, which helps maintain a positive experience over time.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
net2phone
Essentials
$23.99
1 user Per Month
Ideal for small businesses or startups looking for essential communication tools.
- Unlimited Calling US, Canada, Mexico, Puerto Rico
- Video conferencing (limited)
- Internal messaging and chat
Free Trial
3CX
Free Trial is available
net2phone
Free Trial is available
Ratings
Meets Requirements
9.0
348
8.7
107
Ease of Use
9.0
355
8.7
108
Ease of Setup
8.8
236
8.4
88
Ease of Admin
9.0
221
8.4
84
Quality of Support
8.0
316
8.6
108
Has the product been a good partner in doing business?
8.7
210
8.7
87
Product Direction (% positive)
8.5
350
8.0
97
Features by Category
Channels
9.3
127
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
94
|
Verified
Not enough data
7.3
68
Not enough data
Feature Not Available
Not enough data
Generative AI
6.9
24
Not enough data
Functions
8.9
180
|
Verified
Not enough data
8.9
185
|
Verified
Not enough data
8.9
182
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
94
Not enough data
9.1
118
Not enough data
8.8
99
Not enough data
8.4
96
|
Verified
Not enough data
Agentic AI - Contact Center
6.4
14
Not enough data
6.8
14
Not enough data
7.1
13
Not enough data
7.2
13
Not enough data
Administrative
8.2
150
|
Verified
Not enough data
9.0
179
|
Verified
Not enough data
8.5
184
|
Verified
Not enough data
9.0
115
Not enough data
8.3
104
|
Verified
Not enough data
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
9.3
5
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
9.0
8
9.3
46
|
Verified
8.7
5
9.2
43
|
Verified
7.2
6
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
23
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.6
23
Not enough data
9.8
23
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
22
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
Not enough data
9.6
20
6.7
5
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.5
191
|
Verified
8.9
85
8.4
133
|
Verified
7.5
35
8.3
133
|
Verified
7.7
37
8.2
118
|
Verified
7.7
30
8.8
173
|
Verified
8.4
59
9.5
185
|
Verified
9.0
70
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
118
|
Verified
7.5
27
8.5
155
|
Verified
8.1
40
8.4
165
|
Verified
8.0
35
Advanced Features
8.5
172
|
Verified
8.2
61
9.0
162
|
Verified
8.9
65
Feature Not Available
9.2
71
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
8.3
6
9.7
24
|
Verified
8.5
10
9.1
23
|
Verified
6.5
9
Features
9.5
24
|
Verified
8.5
11
Feature Not Available
6.9
8
8.8
19
|
Verified
7.2
6
9.4
28
|
Verified
9.3
7
8.6
27
|
Verified
7.9
7
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and net2phone are categorized as UCaaS Platforms, VoIP Providers, and Video Conferencing
Unique Categories
3CX is categorized as Live Chat, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
net2phone has no unique categories
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
net2phone
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.6%
Telecommunications
5.1%
Education Management
4.9%
Construction
4.7%
Other
69.6%
Information Technology and Services
5.9%
Construction
5.9%
Telecommunications
5.4%
Hospital & Health Care
4.9%
Retail
4.3%
Other
73.5%
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
did you work on a solution to have sms issue with 3CX ?
1 Comment
TN
Yes 3CX v16 Update 7 (Alpha to be released next week) will integrate with business text messaging as well as Facebook messages. Read more
Is net2phone reliable?
4 Comments
BA
No. It was a terrible product and we switched to a MUCH better company after only a few months. In fact, N2P's products are SO bad that even this review...Read more
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