# 3CX, monday Work Management vs Nextiva Comparison

| | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 547 | 15,460 | 3,570 | 
| **Largest Market Segment** | Mid-Market (55.0% of reviews) | Small-Business (61.8% of reviews) | Small-Business (77.3% of reviews) | 
| **Entry Level Price** | Free 10 Users | $12.00 3 Seats Per Month | Starting at $15.00 1 User Per Month | 

---
## Top Pros & Cons

### 3CX

Pros:
- Ease of Use (42 reviews)
- Reliability (31 reviews)

Cons:
- Complex Processes (11 reviews)
- Difficult Configuration (10 reviews)

### monday Work Management

Pros:
- Ease of Use (3935 reviews)
- Team Collaboration (2721 reviews)

Cons:
- Missing Features (1681 reviews)
- Learning Curve (1163 reviews)

### Nextiva

Pros:
- Customer Support (134 reviews)
- Ease of Use (127 reviews)

Cons:
- Difficult Configuration (26 reviews)
- Complexity (25 reviews)

---
## Ratings Comparison
| Rating | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
  | **Meets Requirements** | 8.9 (366 reviews) | 9.0 (12635 reviews) | 9.0 (2841 reviews) | 
  | **Ease of Use** | 9.0 (374 reviews) | 9.1 (12909 reviews) | 8.7 (2889 reviews) | 
  | **Ease of Setup** | 8.8 (254 reviews) | 8.8 (7494 reviews) | 8.4 (2174 reviews) | 
  | **Ease of Admin** | 9.0 (237 reviews) | 9.0 (5657 reviews) | 8.6 (1985 reviews) | 
  | **Quality of Support** | 7.9 (333 reviews) | 8.9 (10052 reviews) | 9.0 (2825 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (227 reviews) | 9.1 (5473 reviews) | 8.8 (1966 reviews) | 
  | **Product Direction (% positive)** | 8.4 (366 reviews) | 9.5 (12251 reviews) | 8.3 (2716 reviews) | 

---
## Pricing

### 3CX

#### Entry-Level Pricing

Plan: 3CX SMB

Price: Free 10 Users

Description: Free for up to 10 users.

Key Features:
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams

[Browse all 3 editions](https://www.g2.com/products/3cx/pricing)

#### Free Trial

Yes

### monday Work Management

#### Entry-Level Pricing

Plan: Standard

Price: $12.00 3 Seats Per Month

Description: Collaborate and optimize your team processes

Key Features:
- Timeline & Gantt views
- Calendar view
- Guest access

[Browse all 5 editions](https://www.g2.com/products/monday-com/pricing)

#### Free Trial

Yes

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **monday Work Management** | 8.3/10 | 8209 |
| **Nextiva** | N/A | N/A |

#### Tasks

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Creation & Assignment** | Not enough data | 9.3 (7417 reviews) ✓ Verified | Not enough data | 
| **Due Dates** | Not enough data | 9.3 (7399 reviews) ✓ Verified | Not enough data | 
| **Task Prioritization** | Not enough data | 9.2 (7395 reviews) ✓ Verified | Not enough data | 
| **To-Do Lists** | Not enough data | 9.2 (7163 reviews) ✓ Verified | Not enough data | 
| **Dependencies** | Not enough data | 8.4 (6497 reviews) | Not enough data | 
| **Mass Updates** | Not enough data | 8.3 (6305 reviews) | Not enough data | 
| **Drag & Drop** | Not enough data | 8.9 (7109 reviews) ✓ Verified | Not enough data | 
| **Recurring Tasks** | Not enough data | 8.6 (6592 reviews) | Not enough data | 

#### Projects

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Planning** | Not enough data | 9.1 (6567 reviews) ✓ Verified | Not enough data | 
| **Project Map** | Not enough data | 8.8 (5982 reviews) ✓ Verified | Not enough data | 
| **GANTT** | Not enough data | 8.2 (5584 reviews) ✓ Verified | Not enough data | 
| **Calendar View** | Not enough data | 8.4 (6187 reviews) ✓ Verified | Not enough data | 
| **Views** | Not enough data | 8.7 (6488 reviews) ✓ Verified | Not enough data | 
| **Project Budgeting** | Not enough data | 8.0 (5493 reviews) ✓ Verified | Not enough data | 
| **Issue Tracking** | Not enough data | 8.4 (5677 reviews) | Not enough data | 
| **Templates** | Not enough data | 8.5 (6054 reviews) ✓ Verified | Not enough data | 
| **Critical Path** | Not enough data | Feature Not Available | Not enough data | 
| **Time & Expense** | Not enough data | 8.1 (5448 reviews) ✓ Verified | Not enough data | 
| **Methodologies** | Not enough data | 8.2 (5141 reviews) ✓ Verified | Not enough data | 

#### Resource Management

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Resource Definiton** | Not enough data | 8.2 (5648 reviews) ✓ Verified | Not enough data | 
| **Capacity** | Not enough data | 8.5 (5803 reviews) ✓ Verified | Not enough data | 
| **Scheduling** | Not enough data | 8.7 (6154 reviews) ✓ Verified | Not enough data | 

#### Project Monitoring

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Baselining / KPIs** | Not enough data | 8.2 (5115 reviews) ✓ Verified | Not enough data | 
| **Resource Allocation** | Not enough data | 8.3 (5391 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | Not enough data | 8.8 (6360 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (2791 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.2 (2760 reviews) | Not enough data | 

#### Agentic AI - Project Management

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.7 (620 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 6.9 (614 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 6.9 (660 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 6.7 (609 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 6.7 (611 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 6.7 (609 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 6.8 (609 reviews) | Not enough data | 

### Project and Portfolio Management

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **monday Work Management** | 8.3/10 | 935 |
| **Nextiva** | N/A | N/A |

#### Portfolio Management

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Portfolio Types** | Not enough data | 8.5 (825 reviews) | Not enough data | 
| **Planning** | Not enough data | 8.8 (829 reviews) | Not enough data | 
| **Alignment** | Not enough data | 8.3 (804 reviews) | Not enough data | 
| **Portfolio Mix** | Not enough data | 8.0 (795 reviews) | Not enough data | 

#### Project Management

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Dependencies** | Not enough data | 8.4 (803 reviews) | Not enough data | 
| **Priorities** | Not enough data | 8.8 (800 reviews) | Not enough data | 
| **Lean Management** | Not enough data | 8.2 (780 reviews) | Not enough data | 

#### Resource Management

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Definition** | Not enough data | 8.2 (811 reviews) | Not enough data | 
| **Allocation** | Not enough data | 8.3 (788 reviews) | Not enough data | 
| **Optimization** | Not enough data | 8.3 (799 reviews) | Not enough data | 

#### Data & Analytics

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Data Consolidation** | Not enough data | 8.2 (838 reviews) | Not enough data | 
| **Visualizations** | Not enough data | 8.5 (784 reviews) | Not enough data | 
| **Performance** | Not enough data | 8.3 (772 reviews) | Not enough data | 
| **Risk Analysis** | Not enough data | 7.6 (749 reviews) | Not enough data | 

#### Strategy - Project and Portfolio Management

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Simulation** | Not enough data | 7.4 (715 reviews) | Not enough data | 
| **Tracking** | Not enough data | 8.3 (709 reviews) | Not enough data | 
| **Planning** | Not enough data | 8.4 (732 reviews) | Not enough data | 
| **Objectives** | Not enough data | 8.4 (749 reviews) | Not enough data | 
| **Visiblity** | Not enough data | 8.4 (703 reviews) | Not enough data | 
| **Alignment** | Not enough data | 8.3 (746 reviews) | Not enough data | 
| **Risk Management** | Not enough data | 7.8 (688 reviews) | Not enough data | 
| **Implementation** | Not enough data | 8.3 (690 reviews) | Not enough data | 
| **Optimization** | Not enough data | 8.2 (725 reviews) | Not enough data | 
| **Prioritization** | Not enough data | 8.6 (727 reviews) | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **monday Work Management** | 7.6/10 | 5262 |
| **Nextiva** | N/A | N/A |

#### Setup

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Activities** | Not enough data | 8.9 (4502 reviews) | Not enough data | 
| **Flows** | Not enough data | 8.9 (4632 reviews) | Not enough data | 
| **Dependencies** | Not enough data | 8.4 (4273 reviews) | Not enough data | 
| **Notifications** | Not enough data | 8.9 (4818 reviews) | Not enough data | 

#### Management

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Updates** | Not enough data | 8.8 (4477 reviews) | Not enough data | 
| **Audit Trail** | Not enough data | 8.4 (3830 reviews) | Not enough data | 
| **Integration** | Not enough data | 8.2 (3964 reviews) | Not enough data | 

#### Generative AI

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (1889 reviews) | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.7 (331 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 6.7 (332 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 6.7 (327 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 6.7 (326 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 6.7 (328 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 6.6 (329 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 6.7 (332 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.2/10 | 303 |
| **monday Work Management** | N/A | N/A |
| **Nextiva** | 8.5/10 | 207 |

#### Channels

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Voice** | 9.4 (142 reviews) ✓ Verified | Not enough data | 9.4 (194 reviews) | 
| **Social** | Feature Not Available | Not enough data | 7.9 (176 reviews) | 
| **Web Chat** | 8.6 (94 reviews) ✓ Verified | Not enough data | 7.7 (174 reviews) | 
| **Mobile SMS** | 7.3 (71 reviews) | Not enough data | 8.2 (178 reviews) | 
| **Email** | Feature Not Available | Not enough data | 8.2 (168 reviews) | 

#### Generative AI

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **AI Text-to-Speech** | 6.9 (23 reviews) | Not enough data | 7.6 (84 reviews) | 

#### Functions

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Session Routing** | 8.9 (181 reviews) ✓ Verified | Not enough data | 8.7 (173 reviews) | 
| **Session Queuing** | 8.9 (185 reviews) ✓ Verified | Not enough data | 8.6 (173 reviews) | 
| **Concurrent Calling** | 8.9 (184 reviews) ✓ Verified | Not enough data | 8.8 (174 reviews) | 
| **Speech Analytics** | Feature Not Available | Not enough data | 8.1 (171 reviews) | 
| **Auto Dialer** | 8.2 (93 reviews) | Not enough data | 8.2 (169 reviews) | 
| **IVR** | 9.1 (117 reviews) | Not enough data | 8.5 (176 reviews) | 
| **Inbound Screen Pop** | 8.8 (98 reviews) | Not enough data | 8.5 (169 reviews) | 
| **Persistent Data** | 8.4 (95 reviews) ✓ Verified | Not enough data | 8.4 (165 reviews) | 

#### Agentic AI - Contact Center

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.3 (13 reviews) | Not enough data | 8.8 (11 reviews) | 
| **Cross-system Integration** | 7.0 (18 reviews) | Not enough data | 9.2 (11 reviews) | 
| **Natural Language Interaction** | 6.9 (12 reviews) | Not enough data | 9.2 (11 reviews) | 
| **Proactive Assistance** | 6.9 (12 reviews) | Not enough data | 9.2 (11 reviews) | 

#### Administrative

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Session Summary Notes** | 8.3 (149 reviews) ✓ Verified | Not enough data | 8.3 (167 reviews) | 
| **Administrator Access** | 9.0 (179 reviews) ✓ Verified | Not enough data | 9.1 (176 reviews) | 
| **Reporting & Dashboards** | 8.4 (185 reviews) ✓ Verified | Not enough data | 8.9 (176 reviews) | 
| **Session Recording** | 9.0 (114 reviews) | Not enough data | 8.4 (166 reviews) | 
| **Agent Scheduling and Assignment** | 8.3 (103 reviews) ✓ Verified | Not enough data | 8.3 (160 reviews) | 

### Kanban Project Management

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **monday Work Management** | 8.1/10 | 1446 |
| **Nextiva** | N/A | N/A |

#### Tasks

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Tasks** | Not enough data | 9.3 (1275 reviews) | Not enough data | 
| **Details** | Not enough data | 9.0 (1231 reviews) | Not enough data | 
| **Priority** | Not enough data | 9.1 (1252 reviews) | Not enough data | 

#### Agentic AI - Kanban Project Management

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (53 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.3 (54 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.4 (52 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 6.8 (52 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 6.9 (52 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 6.9 (53 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 6.8 (53 reviews) | Not enough data | 

#### Kanban Boards

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Kanban Cards** | Not enough data | 8.8 (1232 reviews) | Not enough data | 
| **Drag and Drop** | Not enough data | 9.0 (1261 reviews) | Not enough data | 
| **Visibility** | Not enough data | 9.0 (1231 reviews) | Not enough data | 

#### Planning

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Workflow** | Not enough data | 9.0 (1272 reviews) | Not enough data | 
| **Backlog** | Not enough data | 8.6 (1222 reviews) | Not enough data | 
| **Optimization** | Not enough data | 8.7 (1202 reviews) | Not enough data | 

### Marketing Calendar

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **monday Work Management** | 8.0/10 | 925 |
| **Nextiva** | N/A | N/A |

#### Platform Basics

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Drag & Drop Scheduling** | Not enough data | 8.8 (756 reviews) | Not enough data | 
| **Project and Task Lists Organization** | Not enough data | 9.2 (824 reviews) | Not enough data | 
| **Project Templates** | Not enough data | 8.8 (756 reviews) | Not enough data | 
| **Budgeting and Cost Estimation** | Not enough data | 8.2 (582 reviews) | Not enough data | 
| **Team Member Roles** | Not enough data | 9.1 (788 reviews) | Not enough data | 
| **Automated Alerts and Notficiations** | Not enough data | 9.1 (794 reviews) | Not enough data | 

#### Content Planning

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Content Organization** | Not enough data | 9.1 (820 reviews) | Not enough data | 
| **Task Assignment** | Not enough data | 9.4 (845 reviews) | Not enough data | 
| **Content Scheduling** | Not enough data | 9.1 (764 reviews) | Not enough data | 

#### Marketing Campaign Performance

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Performance and ROI Tracking** | Not enough data | 8.2 (503 reviews) | Not enough data | 
| **Activity Tracking** | Not enough data | 8.6 (591 reviews) | Not enough data | 

#### Agentic AI - Marketing Calendar

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.4 (84 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 6.6 (84 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 6.6 (84 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 6.6 (85 reviews) | Not enough data | 

#### Other Features

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Integrations** | Not enough data | 8.3 (642 reviews) | Not enough data | 
| **Reporting** | Not enough data | 8.3 (533 reviews) | Not enough data | 

### Task Management

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **monday Work Management** | 8.6/10 | 7328 |
| **Nextiva** | N/A | N/A |

#### Task Creation

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Creation & Assignment** | Not enough data | 9.3 (6665 reviews) | Not enough data | 
| **Due Dates** | Not enough data | 9.2 (6721 reviews) | Not enough data | 
| **Drag & Drop** | Not enough data | 9.0 (6540 reviews) | Not enough data | 
| **Mass Updates** | Not enough data | 8.5 (5773 reviews) | Not enough data | 

#### Task Management

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Task Prioritization** | Not enough data | 9.1 (6473 reviews) | Not enough data | 
| **To-Do Lists** | Not enough data | 9.2 (6607 reviews) | Not enough data | 
| **Dependencies** | Not enough data | 8.5 (5818 reviews) | Not enough data | 
| **Recurring Tasks** | Not enough data | 8.7 (5874 reviews) | Not enough data | 

#### Generative AI

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (2684 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.2 (2684 reviews) | Not enough data | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **monday Work Management** | 8.3/10 | 5951 |
| **Nextiva** | N/A | N/A |

#### Automation

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Workflows** | Not enough data | 9.0 (5172 reviews) | Not enough data | 
| **Customization** | Not enough data | 8.9 (5319 reviews) | Not enough data | 
| **Data repository** | Not enough data | 8.5 (4623 reviews) | Not enough data | 

#### Administration

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Permissions** | Not enough data | 8.6 (4916 reviews) | Not enough data | 
| **Procedures** | Not enough data | 8.7 (4642 reviews) | Not enough data | 
| **Remote Work** | Not enough data | 9.3 (4968 reviews) | Not enough data | 

#### Project management

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Task Prioritization** | Not enough data | 9.3 (5306 reviews) | Not enough data | 
| **Dependencies** | Not enough data | 8.6 (4739 reviews) | Not enough data | 
| **Planning** | Not enough data | 9.1 (5063 reviews) | Not enough data | 
| **Views** | Not enough data | 8.9 (4910 reviews) | Not enough data | 
| **Scheduling** | Not enough data | 8.9 (4845 reviews) | Not enough data | 
| **Critical Path** | Not enough data | Feature Not Available | Not enough data | 
| **Dashboards** | Not enough data | 8.9 (5165 reviews) | Not enough data | 

#### Workload

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Resource Allocation** | Not enough data | 8.6 (4596 reviews) | Not enough data | 
| **Workspace** | Not enough data | 9.0 (5070 reviews) | Not enough data | 
| **Configuration** | Not enough data | 8.8 (4665 reviews) | Not enough data | 
| **Insights** | Not enough data | 8.6 (4516 reviews) | Not enough data | 

#### Communication & Collaboration

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Communication Channels** | Not enough data | 8.6 (4646 reviews) | Not enough data | 
| **Document Management** | Not enough data | 8.6 (4715 reviews) | Not enough data | 
| **Collaboration** | Not enough data | 9.2 (5119 reviews) | Not enough data | 

#### Cost Management

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Project Budgeting** | Not enough data | 8.2 (3968 reviews) | Not enough data | 
| **Time & Expense** | Not enough data | 8.3 (4065 reviews) | Not enough data | 
| **Profitability** | Not enough data | 8.1 (3806 reviews) | Not enough data | 

#### Integration

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Front Office** | Not enough data | 8.2 (3860 reviews) | Not enough data | 
| **Back Office** | Not enough data | 8.0 (3990 reviews) | Not enough data | 
| **External data** | Not enough data | 8.0 (3790 reviews) | Not enough data | 

#### Generative AI

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (2118 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.4 (2128 reviews) | Not enough data | 

#### Agentic AI - Work Management

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.7 (468 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 6.8 (470 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 6.8 (470 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 6.7 (470 reviews) | Not enough data | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **monday Work Management** | 8.3/10 | 5181 |
| **Nextiva** | N/A | N/A |

#### Communication

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Chat** | Not enough data | Feature Not Available | Not enough data | 
| **Discussions** | Not enough data | 8.6 (4283 reviews) | Not enough data | 
| **External** | Not enough data | 8.1 (3756 reviews) | Not enough data | 
| **Feedback** | Not enough data | Feature Not Available | Not enough data | 
| **Announcements** | Not enough data | 8.2 (3790 reviews) | Not enough data | 

#### Content & Documents

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **File Sharing** | Not enough data | 8.8 (4433 reviews) | Not enough data | 
| **Notes** | Not enough data | 9.0 (4571 reviews) | Not enough data | 
| **Search** | Not enough data | 8.6 (4438 reviews) | Not enough data | 
| **Versioning** | Not enough data | 8.1 (3748 reviews) | Not enough data | 

#### Controls

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Custom Views** | Not enough data | 8.7 (4189 reviews) | Not enough data | 
| **Followers** | Not enough data | 8.1 (3631 reviews) | Not enough data | 
| **User Management** | Not enough data | 8.8 (4245 reviews) | Not enough data | 
| **Calendars** | Not enough data | 8.4 (4152 reviews) | Not enough data | 
| **Public Sharing** | Not enough data | 8.1 (3738 reviews) | Not enough data | 

#### Project Management

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Task Management** | Not enough data | 9.4 (4699 reviews) | Not enough data | 
| **Planning** | Not enough data | 9.2 (4614 reviews) | Not enough data | 
| **Visibility** | Not enough data | 9.2 (4524 reviews) | Not enough data | 
| **Integration** | Not enough data | 8.5 (4151 reviews) | Not enough data | 

#### Remote Collaboration

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Alignment** | Not enough data | 8.9 (4226 reviews) | Not enough data | 
| **Accountability** | Not enough data | 9.0 (4425 reviews) | Not enough data | 
| **Connectivity** | Not enough data | 8.9 (4339 reviews) | Not enough data | 
| **Offline Mode** | Not enough data | 7.6 (3403 reviews) | Not enough data | 

#### Generative AI

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.1 (1893 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.2 (1874 reviews) | Not enough data | 

#### Agentic AI - Project Collaboration

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | 6.6 (338 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 6.6 (333 reviews) | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.0/10 | 145 |
| **monday Work Management** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Collaboration Tools

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Screen Sharing** | 8.8 (68 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Presentations** | 9.1 (37 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Whiteboarding** | 9.0 (33 reviews) | Not enough data | Not enough data | 
| **Live Chat** | 9.2 (39 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Hand Raising** | 8.5 (34 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Scheduling** | 8.4 (71 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Recording** | 9.1 (67 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Participant Permissions** | 9.2 (69 reviews) ✓ Verified | Not enough data | Not enough data | 
| **One-Click Join** | 8.9 (41 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Software Type

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Mobile** | 9.0 (83 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Browser Application** | 9.3 (46 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Desktop Application** | 9.2 (44 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **monday Work Management** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Responses

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 54 |
| **monday Work Management** | N/A | N/A |
| **Nextiva** | 8.6/10 | 771 |

#### Platform

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Omnichannel** | 7.7 (40 reviews) | Not enough data | 8.1 (465 reviews) | 
| **Mobile Access** | 8.9 (48 reviews) | Not enough data | 8.6 (666 reviews) | 
| **Queue Management** | 9.1 (46 reviews) | Not enough data | 8.6 (584 reviews) | 
| **Call Routing** | 8.8 (49 reviews) | Not enough data | 8.9 (692 reviews) | 
| **Call Back** | 8.9 (47 reviews) | Not enough data | 8.8 (605 reviews) | 
| **IVR** | 9.2 (42 reviews) | Not enough data | 8.3 (501 reviews) | 
| **Automatic Call Distribution** | 9.1 (46 reviews) | Not enough data | 8.6 (603 reviews) | 

#### Generative AI

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **AI Text-to-Speech** | 6.8 (14 reviews) | Not enough data | 7.7 (294 reviews) | 

#### Workforce Management

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Call Monitoring** | 9.2 (48 reviews) | Not enough data | 8.7 (606 reviews) | 
| **Performance Evaluation** | 8.7 (47 reviews) | Not enough data | 8.7 (564 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.8 (8 reviews) | 

#### Administrative

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Call Recording** | 9.1 (49 reviews) | Not enough data | 8.6 (593 reviews) | 
| **Reporting & Dashboards** | 8.5 (48 reviews) | Not enough data | 8.7 (623 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 57 |
| **monday Work Management** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Generative AI

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | 6.3 (10 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.2 (9 reviews) | Not enough data | Not enough data | 
| **AI Text-to-Speech** | 7.4 (9 reviews) | Not enough data | Not enough data | 

#### Communication

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Pop-up Chat** | 9.3 (37 reviews) | Not enough data | Not enough data | 
| **Notifications** | 9.3 (38 reviews) | Not enough data | Not enough data | 
| **Targeted Emails** | Feature Not Available | Not enough data | Not enough data | 
| **In-App Messaging** | 9.3 (37 reviews) | Not enough data | Not enough data | 
| **Co-Browsing** | Feature Not Available | Not enough data | Not enough data | 

####  Internal Use

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Customization ** | 8.9 (43 reviews) | Not enough data | Not enough data | 
| **Conversation Archiving** | 8.9 (37 reviews) | Not enough data | Not enough data | 
| **Lead Development** | Feature Not Available | Not enough data | Not enough data | 
| **Knowledge Base** | Feature Not Available | Not enough data | Not enough data | 
| **Team Inbox ** | 8.9 (36 reviews) | Not enough data | Not enough data | 
| **Customer Profiles** | 9.0 (34 reviews) | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 28 |
| **monday Work Management** | N/A | N/A |
| **Nextiva** | 9.1/10 | 43 |

#### Basic Communication - Cloud PBX

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Call Management** | 9.7 (25 reviews) | Not enough data | 9.4 (31 reviews) | 
| **Communication Management** | 8.9 (21 reviews) | Not enough data | 9.1 (30 reviews) | 
| **Scalability** | 9.7 (21 reviews) | Not enough data | 9.3 (28 reviews) | 
| **Integrations** | 8.4 (23 reviews) | Not enough data | 8.5 (24 reviews) | 
| **Mobile Accessibility** | 9.6 (23 reviews) | Not enough data | 8.7 (31 reviews) | 
| **Accessibility** | 9.8 (23 reviews) | Not enough data | 9.0 (28 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Security and Compliance** | 8.5 (20 reviews) | Not enough data | 9.1 (26 reviews) | 
| **Analytics and Reporting** | 7.7 (22 reviews) | Not enough data | 9.3 (29 reviews) | 
| **Support and Reliability** | 8.0 (22 reviews) | Not enough data | 9.1 (30 reviews) | 
| **Automated attendant** | 7.1 (22 reviews) | Not enough data | 9.1 (27 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 281 |
| **monday Work Management** | N/A | N/A |
| **Nextiva** | 8.2/10 | 1796 |

#### Platform Basics - VoIP Providers

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | 9.4 (21 reviews) | Not enough data | 8.7 (68 reviews) | 
| **Call Management** | 9.6 (19 reviews) | Not enough data | 8.8 (95 reviews) | 
| **Network monitoring** | 8.4 (19 reviews) | Not enough data | 8.2 (58 reviews) | 
| **Integrations** | 9.0 (19 reviews) | Not enough data | 8.0 (68 reviews) | 
| **Virtual PBX** | 9.1 (19 reviews) | Not enough data | 7.9 (54 reviews) | 
| **SIP trunking services** | 9.3 (19 reviews) | Not enough data | 7.7 (53 reviews) | 

#### Basic Communication

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Phone Calls** | 9.5 (194 reviews) ✓ Verified | Not enough data | 9.2 (1700 reviews) ✓ Verified | 
| **Video Calls** | 8.4 (134 reviews) ✓ Verified | Not enough data | 7.9 (900 reviews) ✓ Verified | 
| **Instant Messaging** | 8.3 (133 reviews) ✓ Verified | Not enough data | 8.3 (1058 reviews) ✓ Verified | 
| **Screen Sharing** | 8.2 (118 reviews) ✓ Verified | Not enough data | 7.7 (829 reviews) | 
| **Conference Calls** | 8.8 (175 reviews) ✓ Verified | Not enough data | 8.6 (1161 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.4 (187 reviews) ✓ Verified | Not enough data | 9.1 (1339 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.1 (9 reviews) | Not enough data | 7.7 (41 reviews) | 
| **Cross-system Integration** | 7.7 (8 reviews) | Not enough data | 7.8 (40 reviews) | 
| **Adaptive Learning** | 6.9 (8 reviews) | Not enough data | 7.6 (39 reviews) | 
| **Proactive Assistance** | 6.9 (8 reviews) | Not enough data | 7.6 (40 reviews) | 

#### Access

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Software Pairing** | 8.4 (117 reviews) ✓ Verified | Not enough data | 8.0 (903 reviews) | 
| **Browser Extension** | 8.5 (155 reviews) ✓ Verified | Not enough data | 8.1 (897 reviews) | 
| **Individual Download** | 8.4 (164 reviews) ✓ Verified | Not enough data | 8.5 (1040 reviews) ✓ Verified | 

#### Advanced Features

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Hold Music** | 8.6 (174 reviews) ✓ Verified | Not enough data | 8.3 (1173 reviews) ✓ Verified | 
| **Automated Attendants** | 9.0 (162 reviews) ✓ Verified | Not enough data | 8.6 (1244 reviews) ✓ Verified | 
| **VOiP Number** | Feature Not Available | Not enough data | 9.1 (1490 reviews) | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **monday Work Management** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Automation

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **monday Work Management** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Marketing Resource Management

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **monday Work Management** | 7.0/10 | 60 |
| **Nextiva** | N/A | N/A |

#### Agentic AI - Marketing Resource Management

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (57 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.0 (57 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.3 (56 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.2/10 | 74 |
| **monday Work Management** | N/A | N/A |
| **Nextiva** | 8.6/10 | 203 |

#### Agentic AI - UCaaS Platforms

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.1 (7 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.6 (7 reviews) | 

#### Extensions

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | Not enough data | 8.5 (149 reviews) ✓ Verified | 
| **Native VoIP** | 9.7 (24 reviews) ✓ Verified | Not enough data | 9.1 (159 reviews) ✓ Verified | 
| **CCaaS Option** | 9.0 (22 reviews) ✓ Verified | Not enough data | 8.8 (147 reviews) ✓ Verified | 

#### Features

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Voicemail to Email** | 9.4 (24 reviews) ✓ Verified | Not enough data | 9.2 (185 reviews) ✓ Verified | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 8.5 (154 reviews) | 
| **File Sharing** | 8.7 (18 reviews) ✓ Verified | Not enough data | 8.3 (142 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.4 (28 reviews) ✓ Verified | Not enough data | 9.0 (156 reviews) ✓ Verified | 
| **Video Conferencing** | 8.6 (27 reviews) ✓ Verified | Not enough data | 8.4 (146 reviews) ✓ Verified | 
| **Conference Transcripts** | Feature Not Available | Not enough data | Feature Not Available | 

### AI Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **monday Work Management** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Action Item Detection - AI Note-taking Software

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Action Item extraction** | Not enough data | Not enough data | Not enough data | 
| **Summary Generation** | Not enough data | Not enough data | Not enough data | 

#### Automatic Transcription - AI Note-taking Software

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Speech-to-text Transcription** | Not enough data | Not enough data | Not enough data | 

#### Collaboration & Sharing - AI Note-taking Software

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Team-based Access** | Not enough data | Not enough data | Not enough data | 

#### Language & Accent Support - AI Note-taking Software

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Multi-Language and Accent Support** | Not enough data | Not enough data | Not enough data | 

#### Multi-Platform Integration - AI Note-taking Software

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Privacy & Security Controls - AI Note-taking Software

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Access Control** | Not enough data | Not enough data | Not enough data | 

#### Searchable Note Archives - AI Note-taking Software

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Semantic Search** | Not enough data | Not enough data | Not enough data | 

#### Speaker Identification - AI Note-taking Software

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Speaker Recognition** | Not enough data | Not enough data | Not enough data | 

### Time Tracking

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **monday Work Management** | 8.4/10 | 3315 |
| **Nextiva** | N/A | N/A |

#### Time Tracking

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Ease of Completing Timesheets** | Not enough data | 8.5 (2555 reviews) | Not enough data | 
| **Tracking Time to Project/Task** | Not enough data | 9.1 (2952 reviews) | Not enough data | 
| **Billable Time Rate Management** | Not enough data | 8.2 (2282 reviews) | Not enough data | 

#### Client Invoicing

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Invoice Creation and Delivery** | Not enough data | 7.4 (2020 reviews) | Not enough data | 
| **Electronic Payments** | Not enough data | 7.0 (1904 reviews) | Not enough data | 
| **Project Accounting / Revenue Recognition** | Not enough data | 7.8 (2020 reviews) | Not enough data | 

#### Mobile Time Tracking

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Time Tracking** | Not enough data | 8.6 (2526 reviews) | Not enough data | 

#### Administration

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Business Tool Integration** | Not enough data | 8.4 (2409 reviews) | Not enough data | 
| **Workflow** | Not enough data | 9.1 (2737 reviews) | Not enough data | 
| **Automated Reminders** | Not enough data | 9.0 (2803 reviews) | Not enough data | 
| **Policy Compliance Management** | Not enough data | 8.3 (2320 reviews) | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 9.0 (2682 reviews) | Not enough data | 

#### Platform

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Reporting** | Not enough data | 8.7 (2520 reviews) | Not enough data | 
| **APIs / Integration** | Not enough data | 8.2 (2257 reviews) | Not enough data | 
| **Internationalization** | Not enough data | 8.2 (2200 reviews) | Not enough data | 
| **Performance and Reliability** | Not enough data | 9.0 (2676 reviews) | Not enough data | 
| **Mobile User Support** | Not enough data | 8.3 (2391 reviews) | Not enough data | 
| **Offline** | Not enough data | Feature Not Available | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **monday Work Management** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **monday Work Management** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to 3CX (7):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Software](https://www.g2.com/categories/contact-center), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to monday Work Management (14):** [Work Management Software](https://www.g2.com/categories/work-management), [Marketing Calendar  Software](https://www.g2.com/categories/marketing-calendar), [Kanban Project Management Software](https://www.g2.com/categories/kanban-project-management), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Project and Portfolio Management Software](https://www.g2.com/categories/project-and-portfolio-management), [Task Management Software](https://www.g2.com/categories/task-management-software), [Time Tracking Software](https://www.g2.com/categories/time-tracking-software), [Project Management Software](https://www.g2.com/categories/project-management), [Marketing Resource Management Software](https://www.g2.com/categories/marketing-resource-management), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Project Collaboration Software](https://www.g2.com/categories/project-collaboration)

**Unique to Nextiva (6):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | 3CX | monday Work Management | Nextiva | 
|---|---|---|---|
| **Small-Business** | 36.1% | 61.8% | 77.3% | 
| **Mid-Market** | 55.0% | 30.2% | 21.5% | 
| **Enterprise** | 8.9% | 8.0% | 1.2% | 

### By Industry

#### 3CX

- **Information Technology and Services:** 10.6%
- **Hospital & Health Care:** 5.4%
- **Education Management:** 5.2%
- **Telecommunications:** 4.9%
- **Construction:** 4.2%
- **Computer Software:** 4.0%
- **Financial Services:** 4.0%
- **Computer & Network Security:** 3.8%
- **E-Learning:** 3.5%
- **Insurance:** 3.1%
- **Other:** 51.4%

#### monday Work Management

- **Marketing and Advertising:** 13.9%
- **Information Technology and Services:** 6.0%
- **Computer Software:** 4.9%
- **Construction:** 3.9%
- **Non-Profit Organization Management:** 3.6%
- **Financial Services:** 3.3%
- **Real Estate:** 2.8%
- **Education Management:** 2.3%
- **Retail:** 2.3%
- **Hospital & Health Care:** 2.2%
- **Other:** 54.8%

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.7%
- **Construction:** 5.2%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.6%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to 3CX

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1552 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4179 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1598 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) — 4.8/5 stars (81 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)

### Alternatives to monday Work Management

- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12679 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4532 reviews)
- [Hive](https://www.g2.com/products/hive-hive-hive/reviews) — 4.6/5 stars (666 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13701 reviews)
- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1213 reviews)
- [Smartsheet](https://www.g2.com/products/smartsheet/reviews) — 4.4/5 stars (22371 reviews)
- [Zoho Projects](https://www.g2.com/products/zoho-projects/reviews) — 4.3/5 stars (555 reviews)
- [Workfront](https://www.g2.com/products/workfront/reviews) — 4.1/5 stars (1227 reviews)
- [GanttPRO](https://www.g2.com/products/ganttpro-ganttpro/reviews) — 4.8/5 stars (583 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (553 reviews)

### Alternatives to Nextiva

- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1598 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1552 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4179 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2386 reviews)

---
## Top Discussions

### 3CX

- Title: [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) — 2 comments, 1 upvote
  > **Top comment:** "In order to do this there are 2 things you need to do:
1) Make sure you are using either the 3CX WebClient or 3CX Desktop App to make calls
2) Use either..."
- Title: [Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.](https://www.g2.com/discussions/25993-getting-stun-setup-for-remote-employees-has-been-a-challenge-during-this-covid-19-pandemic) — 2 comments, 1 upvote
  > **Top comment:** "Hello Tim,

Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for..."
- Title: [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Business communication system primarily used for VoIP Phone System"
- Title: [Arabic Support !?](https://www.g2.com/discussions/arabic-support) — 1 comment, 1 upvote
  > **Top comment:** "I am not sure if they support in arabic language but the language has issues in 3cx as it is written from right to left."
- Title: [Teams integration](https://www.g2.com/discussions/34346-teams-integration) — 1 comment, 1 upvote
  > **Top comment:** "www.ring2teams.com/3cx

Let me know if you would like a free trial 

luke@exceltelecom.co.uk"

### monday Work Management

- Title: [Is it possible for you to have your own CRM on Monday?](https://www.g2.com/discussions/15494-is-it-possible-for-you-to-have-your-own-crm-on-monday) — 5 comments, 3 upvotes
  > **Top comment:** "I wouldn’t recommend Monday.com for that requirement. The mission of Monday is to help you to better organize your tasks among your team. You can find many..."
- Title: [How best to use Monday to manage social media campaigns and publications across multiple clients (for planning purposes in particular)?](https://www.g2.com/discussions/41434-how-best-to-use-monday-to-manage-social-media-campaigns-and-publications-across-multiple-clients-for-planning-purposes-in-particular) — 2 comments
  > **Top comment:** "I want to increase the size of my Google Drive storage but it's free, because the 15 GB video and photo files currently have a large resolution, so in my..."
- Title: [More than one owner of a task - can they share the one task item?](https://www.g2.com/discussions/more-than-one-owner-of-a-task-can-they-share-the-one-task-item) — 2 comments, 1 upvote
  > **Top comment:** "Hi Jon - yes you can assign a task to more than one person. How I have done it in the past was to create additional "People"  columns. "
- Title: [How can I Integrate my boards with Google Data Studio](https://www.g2.com/discussions/how-can-i-integrate-my-boards-with-google-data-studio) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Jeison! We have created a Monday connector so that you can do just that. You can find more information here:..."
- Title: [Interior Design Pipeline Management](https://www.g2.com/discussions/51765-interior-design-pipeline-management) — 1 comment, 1 upvote
  > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..."

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/3cx-vs-monday-com-vs-nextiva)