# 3CX vs Mitel Comparison
---
## AI Generated Summary
- **G2 reviewers report** that 3CX excels in **ease of use** , with many users appreciating its intuitive interface and rich feature set. One user highlighted how 3CX transformed their outdated phone system into a **cloud-ready communication platform** , allowing seamless calls from any location.
- **Users say** Mitel provides a strong **administration experience** , with a user-friendly GUI that simplifies both agent and backend configurations. Reviewers noted that Mitel's solutions, like MiVoice Business and MiContact Center, are easy to implement and integrate with existing systems.
- **According to verified reviews** , 3CX stands out for its **self-hosting capabilities** , which allows users to maintain good performance on simple servers. This flexibility is a significant advantage for businesses looking to control their infrastructure.
- **Reviewers mention** that while Mitel has a solid offering, it sometimes struggles with **meeting specific workflow needs** , leading to configuration challenges. Users have expressed a desire for more customization options to better align with their unique processes.
- **G2 reviewers highlight** that 3CX's **setup process** is notably straightforward, especially for those who complete the training certifications. Users appreciate the ability to provision the system easily across various devices, enhancing overall accessibility.
- **Users report** that Mitel's **quality of support** is decent but could improve, with some reviewers indicating that they would like more responsive assistance. In contrast, 3CX has received higher praise for its support, with users feeling more confident in their partnership with the company.



| | 3CX | Mitel | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 3.8 out of 5 | 
| **Total Reviews** | 547 | 235 | 
| **Largest Market Segment** | Mid-Market (55.0% of reviews) | Mid-Market (45.9% of reviews) | 
| **Entry Level Price** | Free 10 Users | $20.99   /user/month | 

---
## Top Pros & Cons

### 3CX

Pros:
- Ease of Use (44 reviews)
- Reliability (31 reviews)

Cons:
- Complex Processes (11 reviews)
- Difficult Configuration (10 reviews)

### Mitel

Pros:
- Ease of Use (2 reviews)
- Easy Setup (2 reviews)

Cons:
- Performance Issues (2 reviews)
- App Instability (1 reviews)

---
## Ratings Comparison
| Rating | 3CX | Mitel | 
|---|---|---|
  | **Meets Requirements** | 8.9 (366 reviews) | 8.1 (191 reviews) | 
  | **Ease of Use** | 9.0 (374 reviews) | 7.8 (192 reviews) | 
  | **Ease of Setup** | 8.8 (254 reviews) | 7.3 (133 reviews) | 
  | **Ease of Admin** | 9.0 (237 reviews) | 7.3 (131 reviews) | 
  | **Quality of Support** | 7.9 (333 reviews) | 7.2 (175 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (227 reviews) | 7.4 (131 reviews) | 
  | **Product Direction (% positive)** | 8.4 (366 reviews) | 6.2 (182 reviews) | 

---
## Pricing

### 3CX

#### Entry-Level Pricing

Plan: 3CX SMB

Price: Free 10 Users

Description: Free for up to 10 users.

Key Features:
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams

[Browse all 3 editions](https://www.g2.com/products/3cx/pricing)

#### Free Trial

Yes

### Mitel

#### Entry-Level Pricing

Plan: Essentials

Price: $20.99   /user/month

Description: PBX Features, Collaboration, Conferencing


[Browse all 4 editions](https://www.g2.com/products/mitel/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.2/10 | 303 |
| **Mitel** | 7.8/10 | 25 |

#### Channels

| Feature | 3CX | Mitel | 
|---|---|---|
| **Voice** | 9.4 (142 reviews) ✓ Verified | 8.3 (20 reviews) ✓ Verified | 
| **Social** | Feature Not Available | 7.0 (9 reviews) ✓ Verified | 
| **Web Chat** | 8.6 (94 reviews) ✓ Verified | 6.8 (10 reviews) ✓ Verified | 
| **Mobile SMS** | 7.3 (71 reviews) | 7.1 (12 reviews) ✓ Verified | 
| **Email** | Feature Not Available | 7.4 (12 reviews) ✓ Verified | 

#### Generative AI

| Feature | 3CX | Mitel | 
|---|---|---|
| **AI Text-to-Speech** | 6.9 (23 reviews) | Not enough data | 

#### Functions

| Feature | 3CX | Mitel | 
|---|---|---|
| **Session Routing** | 8.9 (181 reviews) ✓ Verified | 8.3 (10 reviews) ✓ Verified | 
| **Session Queuing** | 8.9 (185 reviews) ✓ Verified | 7.8 (10 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.9 (184 reviews) ✓ Verified | 8.7 (9 reviews) ✓ Verified | 
| **Speech Analytics** | Feature Not Available | 8.2 (10 reviews) ✓ Verified | 
| **Auto Dialer** | 8.2 (93 reviews) | 7.7 (10 reviews) ✓ Verified | 
| **IVR** | 9.1 (117 reviews) | 9.5 (13 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.8 (98 reviews) | 9.1 (13 reviews) ✓ Verified | 
| **Persistent Data** | 8.4 (95 reviews) ✓ Verified | 9.1 (9 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | 3CX | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | 6.3 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (18 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 6.9 (12 reviews) | Not enough data | 

#### Administrative

| Feature | 3CX | Mitel | 
|---|---|---|
| **Session Summary Notes** | 8.3 (149 reviews) ✓ Verified | 8.3 (7 reviews) ✓ Verified | 
| **Administrator Access** | 9.0 (179 reviews) ✓ Verified | 7.1 (7 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.4 (185 reviews) ✓ Verified | 7.1 (7 reviews) ✓ Verified | 
| **Session Recording** | 9.0 (114 reviews) | 9.0 (7 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.3 (103 reviews) ✓ Verified | 7.3 (5 reviews) ✓ Verified | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.0/10 | 145 |
| **Mitel** | N/A | N/A |

#### Collaboration Tools

| Feature | 3CX | Mitel | 
|---|---|---|
| **Screen Sharing** | 8.8 (68 reviews) ✓ Verified | Not enough data | 
| **Presentations** | 9.1 (37 reviews) ✓ Verified | Not enough data | 
| **Whiteboarding** | 9.0 (33 reviews) | Not enough data | 
| **Live Chat** | 9.2 (39 reviews) ✓ Verified | Not enough data | 
| **Hand Raising** | 8.5 (34 reviews) ✓ Verified | Not enough data | 

#### Meeting Coordination

| Feature | 3CX | Mitel | 
|---|---|---|
| **Scheduling** | 8.4 (71 reviews) ✓ Verified | Not enough data | 
| **Recording** | 9.1 (67 reviews) ✓ Verified | Not enough data | 
| **Participant Permissions** | 9.2 (69 reviews) ✓ Verified | Not enough data | 
| **One-Click Join** | 8.9 (41 reviews) ✓ Verified | Not enough data | 

#### Software Type

| Feature | 3CX | Mitel | 
|---|---|---|
| **Mobile** | 9.0 (83 reviews) ✓ Verified | Not enough data | 
| **Browser Application** | 9.3 (46 reviews) ✓ Verified | Not enough data | 
| **Desktop Application** | 9.2 (44 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 3CX | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 54 |
| **Mitel** | N/A | N/A |

#### Platform

| Feature | 3CX | Mitel | 
|---|---|---|
| **Omnichannel** | 7.7 (40 reviews) | Not enough data | 
| **Mobile Access** | 8.9 (48 reviews) | Not enough data | 
| **Queue Management** | 9.1 (46 reviews) | Not enough data | 
| **Call Routing** | 8.8 (49 reviews) | Not enough data | 
| **Call Back** | 8.9 (47 reviews) | Not enough data | 
| **IVR** | 9.2 (42 reviews) | Not enough data | 
| **Automatic Call Distribution** | 9.1 (46 reviews) | Not enough data | 

#### Generative AI

| Feature | 3CX | Mitel | 
|---|---|---|
| **AI Text-to-Speech** | 6.8 (14 reviews) | Not enough data | 

#### Workforce Management

| Feature | 3CX | Mitel | 
|---|---|---|
| **Call Monitoring** | 9.2 (48 reviews) | Not enough data | 
| **Performance Evaluation** | 8.7 (47 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | 3CX | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | 3CX | Mitel | 
|---|---|---|
| **Call Recording** | 9.1 (49 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.5 (48 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 57 |
| **Mitel** | N/A | N/A |

#### Generative AI

| Feature | 3CX | Mitel | 
|---|---|---|
| **AI Text Generation** | 6.3 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (9 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.4 (9 reviews) | Not enough data | 

#### Communication

| Feature | 3CX | Mitel | 
|---|---|---|
| **Pop-up Chat** | 9.3 (37 reviews) | Not enough data | 
| **Notifications** | 9.3 (38 reviews) | Not enough data | 
| **Targeted Emails** | Feature Not Available | Not enough data | 
| **In-App Messaging** | 9.3 (37 reviews) | Not enough data | 
| **Co-Browsing** | Feature Not Available | Not enough data | 

####  Internal Use

| Feature | 3CX | Mitel | 
|---|---|---|
| **Customization ** | 8.9 (43 reviews) | Not enough data | 
| **Conversation Archiving** | 8.9 (37 reviews) | Not enough data | 
| **Lead Development** | Feature Not Available | Not enough data | 
| **Knowledge Base** | Feature Not Available | Not enough data | 
| **Team Inbox ** | 8.9 (36 reviews) | Not enough data | 
| **Customer Profiles** | 9.0 (34 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 28 |
| **Mitel** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | 3CX | Mitel | 
|---|---|---|
| **Call Management** | 9.7 (25 reviews) | Not enough data | 
| **Communication Management** | 8.9 (21 reviews) | Not enough data | 
| **Scalability** | 9.7 (21 reviews) | Not enough data | 
| **Integrations** | 8.4 (23 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.6 (23 reviews) | Not enough data | 
| **Accessibility** | 9.8 (23 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | 3CX | Mitel | 
|---|---|---|
| **Security and Compliance** | 8.5 (20 reviews) | Not enough data | 
| **Analytics and Reporting** | 7.7 (22 reviews) | Not enough data | 
| **Support and Reliability** | 8.0 (22 reviews) | Not enough data | 
| **Automated attendant** | 7.1 (22 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 281 |
| **Mitel** | 7.8/10 | 133 |

#### Platform Basics - VoIP Providers

| Feature | 3CX | Mitel | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 9.4 (21 reviews) | Not enough data | 
| **Call Management** | 9.6 (19 reviews) | Not enough data | 
| **Network monitoring** | 8.4 (19 reviews) | Not enough data | 
| **Integrations** | 9.0 (19 reviews) | Not enough data | 
| **Virtual PBX** | 9.1 (19 reviews) | Not enough data | 
| **SIP trunking services** | 9.3 (19 reviews) | Not enough data | 

#### Basic Communication

| Feature | 3CX | Mitel | 
|---|---|---|
| **Phone Calls** | 9.5 (194 reviews) ✓ Verified | 8.5 (121 reviews) ✓ Verified | 
| **Video Calls** | 8.4 (134 reviews) ✓ Verified | 7.0 (35 reviews) ✓ Verified | 
| **Instant Messaging** | 8.3 (133 reviews) ✓ Verified | 6.9 (53 reviews) ✓ Verified | 
| **Screen Sharing** | 8.2 (118 reviews) ✓ Verified | 7.3 (48 reviews) ✓ Verified | 
| **Conference Calls** | 8.8 (175 reviews) ✓ Verified | 8.0 (85 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.4 (187 reviews) ✓ Verified | 9.0 (115 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | 3CX | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | 6.1 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 6.9 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 6.9 (8 reviews) | Not enough data | 

#### Access

| Feature | 3CX | Mitel | 
|---|---|---|
| **Software Pairing** | 8.4 (117 reviews) ✓ Verified | 7.0 (54 reviews) ✓ Verified | 
| **Browser Extension** | 8.5 (155 reviews) ✓ Verified | 7.4 (49 reviews) ✓ Verified | 
| **Individual Download** | 8.4 (164 reviews) ✓ Verified | 7.7 (57 reviews) ✓ Verified | 

#### Advanced Features

| Feature | 3CX | Mitel | 
|---|---|---|
| **Hold Music** | 8.6 (174 reviews) ✓ Verified | 7.7 (90 reviews) ✓ Verified | 
| **Automated Attendants** | 9.0 (162 reviews) ✓ Verified | 8.0 (97 reviews) ✓ Verified | 
| **VOiP Number** | Feature Not Available | 8.8 (106 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.2/10 | 74 |
| **Mitel** | 7.7/10 | 17 |

#### Agentic AI - UCaaS Platforms

| Feature | 3CX | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | 3CX | Mitel | 
|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | 7.0 (9 reviews) ✓ Verified | 
| **Native VoIP** | 9.7 (24 reviews) ✓ Verified | 8.0 (9 reviews) ✓ Verified | 
| **CCaaS Option** | 9.0 (22 reviews) ✓ Verified | 7.3 (8 reviews) ✓ Verified | 

#### Features

| Feature | 3CX | Mitel | 
|---|---|---|
| **Voicemail to Email** | 9.4 (24 reviews) ✓ Verified | 8.8 (13 reviews) ✓ Verified | 
| **File Sharing** | 8.7 (18 reviews) ✓ Verified | 7.0 (5 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.4 (28 reviews) ✓ Verified | 8.0 (11 reviews) ✓ Verified | 
| **Video Conferencing** | 8.6 (27 reviews) ✓ Verified | 8.1 (9 reviews) ✓ Verified | 

---
## Categories
**Shared Categories (3):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to 3CX (4):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | 3CX | Mitel | 
|---|---|---|
| **Small-Business** | 36.1% | 45.0% | 
| **Mid-Market** | 55.0% | 45.9% | 
| **Enterprise** | 8.9% | 9.1% | 

### By Industry

#### 3CX

- **Information Technology and Services:** 10.6%
- **Hospital & Health Care:** 5.4%
- **Education Management:** 5.2%
- **Telecommunications:** 4.9%
- **Construction:** 4.2%
- **Computer Software:** 4.0%
- **Financial Services:** 4.0%
- **Computer & Network Security:** 3.8%
- **E-Learning:** 3.5%
- **Insurance:** 3.1%
- **Other:** 51.4%

#### Mitel

- **Information Technology and Services:** 6.8%
- **Insurance:** 5.9%
- **Financial Services:** 5.9%
- **Construction:** 4.5%
- **Real Estate:** 4.5%
- **Non-Profit Organization Management:** 3.6%
- **Hospital & Health Care:** 3.2%
- **Education Management:** 3.2%
- **Medical Practice:** 2.7%
- **Legal Services:** 2.7%
- **Other:** 56.8%

---
## Alternatives

### Alternatives to 3CX

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3567 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (634 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4168 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1589 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) — 4.8/5 stars (81 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)

### Alternatives to Mitel

- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Cisco Unified Communications Manager (CallManager)](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) — 4.4/5 stars (111 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3567 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (255 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4168 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (634 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56418 reviews)

---
## Top Discussions

### 3CX

- Title: [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) — 2 comments, 1 upvote
  > **Top comment:** "In order to do this there are 2 things you need to do:
1) Make sure you are using either the 3CX WebClient or 3CX Desktop App to make calls
2) Use either..."
- Title: [Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.](https://www.g2.com/discussions/25993-getting-stun-setup-for-remote-employees-has-been-a-challenge-during-this-covid-19-pandemic) — 2 comments, 1 upvote
  > **Top comment:** "Hello Tim,

Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for..."
- Title: [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Business communication system primarily used for VoIP Phone System"
- Title: [Arabic Support !?](https://www.g2.com/discussions/arabic-support) — 1 comment, 1 upvote
  > **Top comment:** "I am not sure if they support in arabic language but the language has issues in 3cx as it is written from right to left."
- Title: [Teams integration](https://www.g2.com/discussions/34346-teams-integration) — 1 comment, 1 upvote
  > **Top comment:** "www.ring2teams.com/3cx

Let me know if you would like a free trial 

luke@exceltelecom.co.uk"

### Mitel

- Title: [Password Policy & Mobile Client](https://www.g2.com/discussions/password-policy-mobile-client) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hello Thomas. Thank you for starting this discussion! 

I have asked internally regarding our password policies, but did you know we now allow..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/3cx-vs-mitel)