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Compare 3CX and Mitel 
Featured Products
At a Glance
Market Segments
Mid-Market (55.5% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Free 10 Users
$20.99 /user/month
3CX
Star Rating
(522)4.4 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansMitel
Star Rating
(234)3.8 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 3CX excels in overall user satisfaction, boasting a higher G2 Score compared to Mitel. Users appreciate its intuitive management and configuration, which streamlines communication across teams.
- According to verified reviews, Mitel users highlight the ease of implementation and integration with existing systems, particularly praising the user-friendly GUI for both agents and administrators.
- Users say that 3CX's platform is highly user-friendly, with distinct versions for both desktop and mobile, making it easy to set up and ensuring that users never miss a call, a feature that enhances daily usability.
- Reviewers mention that while Mitel offers a solid administration experience, it sometimes struggles with specific workflow needs, leading to configuration challenges that can impact user satisfaction.
- G2 reviewers note that 3CX provides a centralized platform for all features, which significantly improves team communication and management, a point that resonates well with users looking for efficiency.
- According to recent feedback, Mitel's solutions are praised for their ease of use and integration capabilities, but the overall lower satisfaction scores suggest that users may find more value in 3CX's offerings.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Mitel
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
Free Trial
3CX
Free Trial is available
Mitel
No trial information availableRatings
Meets Requirements
8.9
349
8.1
190
Ease of Use
9.0
356
7.9
191
Ease of Setup
8.8
237
7.3
132
Ease of Admin
9.0
222
7.3
131
Quality of Support
7.9
317
7.2
174
Has the product been a good partner in doing business?
8.6
211
7.4
131
Product Direction (% positive)
8.5
351
6.2
182
Features by Category
Channels
9.3
127
|
Verified
8.3
20
|
Verified
Feature Not Available
7.0
9
|
Verified
8.6
94
|
Verified
6.8
10
|
Verified
7.3
68
7.1
12
|
Verified
Feature Not Available
7.4
12
|
Verified
Generative AI
6.9
24
Not enough data
Functions
8.9
180
|
Verified
8.3
10
|
Verified
8.9
185
|
Verified
7.8
10
|
Verified
8.9
182
|
Verified
8.7
9
|
Verified
Feature Not Available
8.2
10
|
Verified
8.2
94
7.7
10
|
Verified
9.1
118
9.5
13
|
Verified
8.8
99
9.1
13
|
Verified
8.4
96
|
Verified
9.1
9
|
Verified
Agentic AI - Contact Center
6.4
14
Not enough data
6.8
14
Not enough data
7.1
13
Not enough data
7.2
13
Not enough data
Administrative
8.2
150
|
Verified
8.3
7
|
Verified
9.0
179
|
Verified
7.1
7
|
Verified
8.5
184
|
Verified
7.1
7
|
Verified
9.0
115
9.0
7
|
Verified
8.3
104
|
Verified
7.3
5
|
Verified
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
24
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.6
23
Not enough data
9.8
23
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
22
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.5
191
|
Verified
8.5
121
|
Verified
8.4
133
|
Verified
7.0
35
|
Verified
8.3
133
|
Verified
6.9
53
|
Verified
8.2
118
|
Verified
7.3
48
|
Verified
8.8
173
|
Verified
8.0
85
|
Verified
9.5
185
|
Verified
9.0
115
|
Verified
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
118
|
Verified
7.0
54
|
Verified
8.5
155
|
Verified
7.4
49
|
Verified
8.4
165
|
Verified
7.7
57
|
Verified
Advanced Features
8.5
172
|
Verified
7.7
90
|
Verified
9.0
162
|
Verified
8.0
97
|
Verified
Feature Not Available
8.8
106
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
7.0
9
|
Verified
9.7
24
|
Verified
8.0
9
|
Verified
9.1
23
|
Verified
7.3
8
|
Verified
Features
9.5
24
|
Verified
8.8
13
|
Verified
Feature Not Available
Feature Not Available
8.8
19
|
Verified
7.0
5
|
Verified
9.4
28
|
Verified
8.0
11
|
Verified
8.6
27
|
Verified
8.1
9
|
Verified
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
3CX and Mitel are categorized as UCaaS Platforms, VoIP Providers, and Contact Center
Unique Categories
3CX is categorized as Live Chat, Video Conferencing, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Mitel has no unique categories
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mitel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.6%
Telecommunications
5.1%
Education Management
4.9%
Construction
4.6%
Other
69.7%
Information Technology and Services
6.8%
Insurance
5.9%
Financial Services
5.9%
Construction
4.6%
Real Estate
4.1%
Other
72.6%
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
did you work on a solution to have sms issue with 3CX ?
1 Comment
TN
Yes 3CX v16 Update 7 (Alpha to be released next week) will integrate with business text messaging as well as Facebook messages. Read more
Password Policy & Mobile Client
1 Comment
Official Response from Mitel
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel has no more discussions with answers
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