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Compare 3CX and Microsoft 365 
Featured Products
At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Mid-Market (35.3% of reviews)
Entry-Level Pricing
Free 10 Users
$6.00 1 User Per Month
3CX
Star Rating
(521)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansMicrosoft 365
Star Rating
(5,665)4.6 out of 5
Market Segments
Mid-Market (35.3% of reviews)
Pros & Cons
Entry-Level Pricing
$6.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Microsoft 365 excels in overall user satisfaction, boasting a significantly higher G2 Score compared to 3CX. Users appreciate the comprehensive suite of applications, noting, "I love all the apps that come along with Microsoft 365," which enhances productivity and collaboration.
- According to verified reviews, Microsoft 365 has a much larger volume of feedback, with over 5,300 reviews compared to 3CX's 400. This suggests that users have a more robust understanding of Microsoft 365's capabilities, leading to a more reliable assessment of its performance.
- Users say that both platforms are user-friendly, but 3CX stands out for its intuitive management and configuration. One reviewer highlighted that "the platform is highly intuitive," making it easy for teams to streamline communication effectively.
- Reviewers mention that Microsoft 365 offers superior integration features, particularly with its recent introduction of Microsoft Copilot, which enhances email and chat functionalities. Users find this feature "convenient and helpful," making daily tasks smoother.
- According to recent user feedback, 3CX is praised for its seamless call management, with one user stating, "one of the best features is that it opens up automatically," ensuring that no calls are missed. This feature is particularly beneficial for teams that rely heavily on communication.
- G2 reviewers highlight that while both platforms have similar ease of use ratings, Microsoft 365's overall experience is enhanced by its extensive feature set, including advanced screen sharing and scheduling capabilities, which users find particularly valuable for collaborative work.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Microsoft 365
Microsoft 365 Business Basic
$6.00
1 User Per Month
Business Basic combines web and mobile versions of the Office apps, business email with Exchange, user management, 1 TB of OneDrive storage, and Teams for up to 300 users.
- Identity, access, and user management for up to 300 employees
- Custom business email (you@yourbusiness.com
- Web and mobile versions of Word, Excel, PowerPoint, and Outlook
Free Trial
3CX
Free Trial is available
Microsoft 365
Free Trial is available
Ratings
Meets Requirements
9.0
348
9.3
4,691
Ease of Use
9.0
355
9.0
4,743
Ease of Setup
8.8
236
8.9
1,302
Ease of Admin
9.0
221
8.7
965
Quality of Support
8.0
316
8.5
3,960
Has the product been a good partner in doing business?
8.7
210
8.8
938
Product Direction (% positive)
8.5
350
8.8
4,628
Features by Category
File Management
Not enough data
9.3
182
Not enough data
9.3
180
Not enough data
9.4
179
Not enough data
9.0
173
Not enough data
8.9
174
Agentic AI - Cloud Content Collaboration
Not enough data
8.7
78
Not enough data
8.7
77
Not enough data
8.8
78
Collaboration
Not enough data
9.2
178
Not enough data
9.5
178
Not enough data
9.1
178
Not enough data
8.8
174
Administration
Not enough data
9.2
172
Not enough data
9.2
172
Not enough data
9.1
169
Not enough data
8.9
170
Not enough data
8.8
165
Not enough data
9.4
174
Platform
Not enough data
9.3
186
Not enough data
8.9
180
Not enough data
9.0
181
Not enough data
8.8
182
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
9.4
181
Not enough data
9.3
183
Not enough data
8.8
179
Business Instant Messaging
Not enough data
9.1
181
Not enough data
9.2
180
Business Instant Messaging
Not enough data
9.1
180
Not enough data
9.2
183
Not enough data
9.0
177
Generative AI - Business Instant Messaging
Not enough data
8.7
133
AI - Business Instant Messaging
Not enough data
8.6
132
Not enough data
8.6
134
Not enough data
8.5
134
Not enough data
8.7
137
Agentic AI - Business Instant Messaging
Not enough data
8.6
86
Not enough data
8.5
86
Presenter Tools
Not enough data
8.9
126
Not enough data
8.5
127
Not enough data
8.2
124
Not enough data
8.6
124
Conferencing Options
Not enough data
8.9
130
Not enough data
9.0
128
Not enough data
9.0
132
Application Tools
Not enough data
8.9
122
Not enough data
8.6
124
Not enough data
8.9
124
Agentic AI - Screen Sharing
Not enough data
8.1
39
Platform Basics
Not enough data
8.7
164
Not enough data
8.8
164
Not enough data
9.1
164
Platform Content
Not enough data
8.8
165
Not enough data
8.3
164
Not enough data
8.6
157
Not enough data
9.1
161
Platform Additional Functionality
Not enough data
8.9
158
Not enough data
8.9
158
Not enough data
9.1
165
Generative AI
Not enough data
8.2
109
Not enough data
7.9
107
Not enough data
7.4
106
Not enough data
8.0
108
Not enough data
7.2
105
Not enough data
7.9
106
Not enough data
7.6
104
Inbox Tools
Not enough data
8.9
211
Not enough data
9.0
210
Not enough data
9.0
209
Not enough data
9.1
209
Coordination Tools
Not enough data
9.2
213
Not enough data
9.0
209
Not enough data
8.7
207
Software Options
Not enough data
9.3
213
Not enough data
8.8
213
Email Client - Agentic AI
Not enough data
8.3
79
Not enough data
8.2
79
Calculating
Not enough data
9.2
183
Not enough data
9.1
182
Insights
Not enough data
8.7
181
Not enough data
9.1
179
Editing
Not enough data
8.8
180
Not enough data
8.8
178
Not enough data
8.9
176
Functionality
Not enough data
8.5
177
Not enough data
8.9
180
Not enough data
9.0
175
Not enough data
9.1
178
Channels
9.3
127
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
94
|
Verified
Not enough data
7.3
68
Not enough data
Feature Not Available
Not enough data
Generative AI
6.9
24
Not enough data
Functions
8.9
180
|
Verified
Not enough data
8.9
185
|
Verified
Not enough data
8.9
182
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
94
Not enough data
9.1
118
Not enough data
8.8
99
Not enough data
8.4
96
|
Verified
Not enough data
Agentic AI - Contact Center
6.4
14
Not enough data
6.8
14
Not enough data
7.1
13
Not enough data
7.2
13
Not enough data
Administrative
8.2
150
|
Verified
Not enough data
9.0
179
|
Verified
Not enough data
8.5
184
|
Verified
Not enough data
9.0
115
Not enough data
8.3
104
|
Verified
Not enough data
Applications
Not enough data
9.3
1295
Not enough data
9.1
1220
Not enough data
8.8
1201
Collaboration
Not enough data
9.0
1198
Not enough data
8.8
1097
Not enough data
8.7
1160
Management
Not enough data
8.8
1182
Not enough data
9.1
1232
Not enough data
9.2
1264
Agentic AI - Office Suites
Not enough data
8.1
127
Not enough data
8.2
129
Collaboration Tools
8.8
69
|
Verified
9.1
194
9.1
38
|
Verified
9.1
192
9.0
34
8.6
188
9.2
39
|
Verified
9.2
190
8.6
35
|
Verified
9.2
190
Meeting Coordination
8.4
72
|
Verified
9.2
196
9.1
68
|
Verified
9.0
191
9.2
70
|
Verified
9.1
191
8.9
42
|
Verified
9.1
186
Software Type
9.0
83
|
Verified
9.0
194
9.3
46
|
Verified
9.1
191
9.2
43
|
Verified
9.2
192
Agentic AI - Video Conferencing
Not enough data
8.5
78
Not enough data
8.4
77
Not enough data
8.3
77
Survey Management
Not enough data
8.8
46
Not enough data
9.0
44
Not enough data
8.7
45
Not enough data
8.9
46
Survey Customization
Not enough data
8.6
46
Not enough data
8.8
47
Not enough data
8.7
44
Not enough data
8.8
45
Survey Insights
Not enough data
8.9
45
Not enough data
9.0
44
Not enough data
9.0
44
Not enough data
8.9
45
Agentic AI - Survey
Not enough data
9.2
13
Not enough data
8.7
13
Not enough data
8.8
13
Calendar View
Not enough data
9.0
203
Not enough data
8.9
206
Shared Calendar
Not enough data
9.0
204
Not enough data
8.9
204
Accessibility
Not enough data
8.8
196
Not enough data
8.7
197
Integration
Not enough data
8.9
198
Not enough data
8.8
201
Not enough data
8.9
199
Notifications
Not enough data
9.0
201
Not enough data
8.6
198
Generative AI
Not enough data
7.8
140
Not enough data
8.0
136
Not enough data
7.9
135
Agentic AI - Calendar
Not enough data
7.8
74
Notifications
Not enough data
9.0
112
Not enough data
8.7
110
Not enough data
8.9
109
Settings
Not enough data
9.1
114
Not enough data
9.1
111
Not enough data
9.0
111
Personalization
Not enough data
8.6
109
Not enough data
8.9
109
Integrations
Not enough data
8.9
111
Not enough data
8.9
106
Not enough data
8.3
106
Not enough data
9.0
109
Not enough data
8.8
106
Generative AI
Not enough data
8.5
81
Not enough data
8.5
79
Not enough data
8.2
80
Not enough data
8.4
81
Not enough data
8.3
81
Agentic AI - Online Appointment Scheduling
Not enough data
8.8
45
Not enough data
9.0
45
Not enough data
8.9
45
Design
Not enough data
8.8
234
Not enough data
8.9
236
Not enough data
8.7
233
Collaboration
Not enough data
9.2
236
Not enough data
9.2
236
File Types
Not enough data
9.4
241
Not enough data
9.1
239
Not enough data
8.6
231
Edit & Revise
Not enough data
8.9
240
Not enough data
8.8
235
Not enough data
9.2
239
Integrate & Embed
Not enough data
8.8
233
Not enough data
8.6
232
Not enough data
8.9
235
Operating System
Not enough data
9.4
237
Not enough data
8.5
230
Not enough data
7.9
222
Generative AI
Not enough data
8.1
176
Not enough data
8.2
176
Not enough data
7.8
172
Not enough data
8.0
175
Not enough data
7.9
170
Agentic AI - Document Creation
Not enough data
8.4
93
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Sorting & Filtering
Not enough data
8.9
219
Not enough data
9.1
216
Not enough data
8.6
211
Not enough data
8.9
214
Integrations
Not enough data
9.3
217
Not enough data
8.5
208
Not enough data
8.2
203
Time Management
Not enough data
8.9
209
Not enough data
9.1
215
Not enough data
8.8
211
Generative AI
Not enough data
8.4
160
Not enough data
8.3
159
Not enough data
8.5
160
Agentic AI - Email Management
Not enough data
8.6
90
Not enough data
8.6
90
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
23
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.6
23
Not enough data
9.8
23
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
22
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.5
191
|
Verified
Not enough data
8.4
133
|
Verified
Not enough data
8.3
133
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.8
173
|
Verified
Not enough data
9.5
185
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
118
|
Verified
Not enough data
8.5
155
|
Verified
Not enough data
8.4
165
|
Verified
Not enough data
Advanced Features
8.5
172
|
Verified
Not enough data
9.0
162
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and Microsoft 365 are categorized as Video Conferencing
Unique Categories
3CX is categorized as UCaaS Platforms, Live Chat, VoIP Providers, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Microsoft 365 is categorized as Email Management, Business Instant Messaging, Email Client, Screen Sharing, Spreadsheets, Presentation, Online Appointment Scheduling, Document Creation, Cloud Content Collaboration, Office Suites, Calendar, and Survey
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft 365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.6%
Telecommunications
5.1%
Education Management
4.9%
Construction
4.7%
Other
69.6%
Information Technology and Services
10.7%
Education Management
5.8%
Computer Software
5.2%
Higher Education
4.9%
Hospital & Health Care
4.1%
Other
69.2%
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
how to transfer microsoft office to another computer
4 Comments
EJ
To complete this tasks, you have to have a product key and use that key to set up Microsoft on the second computer.Read more
what is the best way to make sure you never lose any work if your computer crashes
3 Comments
CS
Open any program in the office suite, click on file menu and then click on options, then click on the save tab and configure the autosave every minute.Read more
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