Compare 3CX and Microsoft Teams 
At a Glance
Market Segments
Mid-Market (54.9% of reviews)
Enterprise (40.1% of reviews)
Entry-Level Pricing
Free 10 Users
$4.80 1 User Per Month
3CX
Star Rating
(534)4.4 out of 5
Market Segments
Mid-Market (54.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansMicrosoft Teams
Star Rating
(18,053)4.4 out of 5
Market Segments
Enterprise (40.1% of reviews)
Pros & Cons
Entry-Level Pricing
$4.80 1 User Per Month
Learn more about Microsoft TeamsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Microsoft Teams excels in providing a comprehensive suite of collaboration tools, combining chat, video meetings, and file sharing all in one platform. Users appreciate features like the ability to attach Excel spreadsheets as tabs and the seamless integration of notifications and group chat, making it a game-changer for team organization.
- Users say that 3CX stands out for its strong calling capabilities, with many praising the quality of calls and SMS features. Reviewers highlight the convenience of having all communication tools in one place, which simplifies interactions with teams and customers, especially for those who travel frequently.
- According to verified reviews, Microsoft Teams has a slight edge in ease of setup, with users noting a smooth onboarding experience that allows them to quickly adapt to the platform. This is particularly beneficial for organizations looking to implement a new tool without extensive training.
- Reviewers mention that while 3CX offers a user-friendly interface, it may not always meet the specific workflow needs of larger enterprises. Some users have reported configuration challenges, which can be a hurdle for teams with complex requirements.
- G2 reviewers highlight that both platforms provide solid support, but Microsoft Teams has a higher satisfaction rating in this area. Users appreciate the responsive support team and the extensive resources available for troubleshooting and guidance.
- Users note that 3CX's mobile accessibility is a strong point, allowing users to stay connected on the go. However, Microsoft Teams also offers good mobile functionality, making it easy for users to manage projects and communicate effectively from any device.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Microsoft Teams
Teams Essentials
$4.80
1 User Per Month
- Seamless integration with Exchange: Teams Essentials works with On-Premises or Hosted Exchange so that Office clients can get Teams in the cloud.
- Upgraded online meetings: Provide professional features like virtual backgrounds, screen sharing, and recording from any device for your clients.
- Fully-enabled dynamic chats: Keep conversations going internally or externally with continuous chat, searchable history, and in-app file sharing and collaboration.
Free Trial
3CX
Free Trial is available
Microsoft Teams
No trial information availableRatings
Meets Requirements
8.9
359
8.9
13,389
Ease of Use
9.0
366
8.8
13,586
Ease of Setup
8.8
246
9.0
4,006
Ease of Admin
9.0
229
8.6
2,169
Quality of Support
7.9
327
8.6
10,801
Has the product been a good partner in doing business?
8.6
218
8.8
2,147
Product Direction (% positive)
8.4
361
8.6
12,809
Features by Category
Business Instant Messaging
Not enough data
8.9
8839
Not enough data
8.7
9071
Not enough data
8.4
8418
Business Instant Messaging
Not enough data
9.0
8357
Not enough data
8.9
8311
Business Instant Messaging
Not enough data
8.8
8089
Not enough data
8.8
8301
Not enough data
8.7
7305
Generative AI - Business Instant Messaging
Not enough data
8.2
1006
AI - Business Instant Messaging
Not enough data
8.0
981
Not enough data
8.3
975
Not enough data
8.0
968
Not enough data
8.1
965
Agentic AI - Business Instant Messaging
Not enough data
8.0
573
Not enough data
8.0
563
Channels
9.4
135
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
96
|
Verified
Not enough data
7.3
70
Not enough data
Feature Not Available
Not enough data
Generative AI
7.1
25
Not enough data
Functions
8.9
182
|
Verified
Not enough data
8.9
186
|
Verified
Not enough data
8.9
186
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
95
Not enough data
9.1
119
Not enough data
8.8
100
Not enough data
8.5
97
|
Verified
Not enough data
Agentic AI - Contact Center
6.7
15
Not enough data
7.0
18
Not enough data
7.1
14
Not enough data
7.3
14
Not enough data
Administrative
8.3
151
|
Verified
Not enough data
9.0
181
|
Verified
Not enough data
8.4
187
|
Verified
Not enough data
9.0
116
Not enough data
8.3
105
|
Verified
Not enough data
Collaboration Tools
8.8
69
|
Verified
9.0
7915
|
Verified
9.1
38
|
Verified
9.1
5638
|
Verified
9.0
34
Feature Not Available
9.2
39
|
Verified
9.2
5938
|
Verified
8.6
35
|
Verified
Feature Not Available
Meeting Coordination
8.4
72
|
Verified
9.0
7502
|
Verified
9.1
68
|
Verified
8.9
6898
|
Verified
9.2
70
|
Verified
8.8
7121
|
Verified
8.9
42
|
Verified
8.9
5593
|
Verified
Software Type
9.0
83
|
Verified
8.8
7214
|
Verified
9.3
46
|
Verified
8.7
5267
|
Verified
9.2
43
|
Verified
9.1
5845
|
Verified
Agentic AI - Video Conferencing
Not enough data
7.8
665
Not enough data
7.9
664
Not enough data
7.8
651
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
25
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.7
24
Not enough data
9.8
24
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
23
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.5
192
|
Verified
Not enough data
8.4
133
|
Verified
Not enough data
8.3
133
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.8
173
|
Verified
Not enough data
9.5
185
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
118
|
Verified
Not enough data
8.5
155
|
Verified
Not enough data
8.4
165
|
Verified
Not enough data
Advanced Features
8.5
172
|
Verified
Not enough data
9.0
162
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Action Item Detection - AI Note-taking Software
Not enough data
8.5
109
Not enough data
8.7
116
Automatic Transcription - AI Note-taking Software
Not enough data
8.7
114
Collaboration & Sharing - AI Note-taking Software
Not enough data
8.6
111
Language & Accent Support - AI Note-taking Software
Not enough data
8.1
107
Multi-Platform Integration - AI Note-taking Software
Not enough data
8.2
111
Privacy & Security Controls - AI Note-taking Software
Not enough data
8.7
107
Searchable Note Archives - AI Note-taking Software
Not enough data
8.2
101
Speaker Identification - AI Note-taking Software
Not enough data
8.6
110
Categories
Categories
Shared Categories
3CX and Microsoft Teams are categorized as Video Conferencing
Unique Categories
3CX is categorized as UCaaS Platforms, Live Chat, VoIP Providers, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Microsoft Teams is categorized as Business Instant Messaging and AI Note-Taking Software
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Teams
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.5%
Education Management
5.3%
Telecommunications
5.0%
Construction
4.3%
Other
69.9%
Information Technology and Services
17.2%
Computer Software
9.2%
Financial Services
3.7%
Education Management
3.5%
Marketing and Advertising
3.5%
Other
62.8%
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
What software do you need for Microsoft teams?
17 Comments
AG
You need Office 365 to use Microsoft Teams.Read more
What is the use of Microsoft teams?
17 Comments
AP
Teams can be used to conduct meeting as well as chats can be accessed.Read more
What are Microsoft teams features?
11 Comments
DB
Chat, video conferencing, team collaboration.Read more
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