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# 3CX vs MicroSIP Comparison - What are their main differences?

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3CXMicroSIP[+ Add Product](#)

Reviews

**3CX** [

4.4/5(548)

](https://www.g2.com/products/3cx/reviews#reviews)

**MicroSIP** [

4.2/5(21)

](https://www.g2.com/products/microsip/reviews#reviews)

Pricing

**3CX**
Free Trial

**Free** 10 Users · 3CX SMB

**MicroSIP**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**3CX**
1 month

Based on 53 responses

**MicroSIP**
Not enough reviews yet

Return on Investment

**3CX**
11 months

Based on 48 responses

**MicroSIP**
Not enough reviews yet

Perceived Cost

**3CX**
$$$$$

**MicroSIP**
$$$$$

Average Discount

**3CX**
9%

**MicroSIP**
Not enough reviews yet

 ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")

 ![MicroSIP](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_3457409f06c7835d56bed67b4037e4ea/microsip.png "MicroSIP")

G2 offers free advice on this comparison.

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FormAnswer questions at your own pace, no call required.

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Pros & Cons

**3CX**
[
Ease of Use (42)
](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1600783&qs=pros-and-cons#reviews)[
Reliability (31)
](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1603417&qs=pros-and-cons#reviews)[
Complex Processes (11)
](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=2074498&qs=pros-and-cons#reviews)[
Difficult Configuration (10)
](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1604450&qs=pros-and-cons#reviews)

**MicroSIP**
[
Customer Support (1)
](https://www.g2.com/products/microsip/reviews?filters%5Bsentiment_snippet%5D=1184490&qs=pros-and-cons#reviews)[
Intuitive (1)
](https://www.g2.com/products/microsip/reviews?filters%5Bsentiment_snippet%5D=1184526&qs=pros-and-cons#reviews)

Integrations

**3CX**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c105f4f8827168bae9e6e660fe8ee3eb/1crm.png "Product Avatar Image")

1CRM

](https://www.g2.com/products/1crm/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1adedf3f49226f619b94a16dd159982e/ams-ams.jpeg "Product Avatar Image")

AMS

](https://www.g2.com/products/ams-ams/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_03f8d2757ccca353d8c2fd621675709f/bitrix24.png "Product Avatar Image")

Bitrix24

](https://www.g2.com/products/bitrix24/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8c7fcdc233927c70579af08a6bc3a754/cargas-energy.jpg "Product Avatar Image")

Cargas Energy

](https://www.g2.com/products/cargas-energy/reviews)[
View all
](https://www.g2.com/products/3cx/integrations)

**MicroSIP**
Not enough data

Screenshots

**3CX**
 ![3CX screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/120246/3CX-Contact-Center.png)

**MicroSIP**
No screenshot available

Ratings

Meets Requirements

**3CX**

8.9

8.9367

**MicroSIP**

9.1

9.119

Ease of Use

**3CX**

9.0

9.0375

**MicroSIP**

9.2

9.219

Ease of Setup

**3CX**

8.8

8.8255

**MicroSIP**
Not enough data

Ease of Admin

**3CX**

9.0

9.0238

**MicroSIP**
Not enough data

Quality of Support

**3CX**

7.9

7.9334

**MicroSIP**

7.0

7.014

Has the product been a good partner in doing business?

**3CX**

8.6

8.6228

**MicroSIP**
Not enough data

Product Direction (% positive)

**3CX**

8.4

8.4367

**MicroSIP**

9.4

9.418

Features

VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);)

8.5

281

7.3

17

Platform Basics - VoIP Providers

PBX systems, VoIP Softphone

9.4(won by default)

21

Not enough data

Call Management

9.6(won by default)

19

Not enough data

Network monitoring

8.4(won by default)

19

Not enough data

Integrations

9.0(won by default)

19

Not enough data

Virtual PBX

9.1(won by default)

19

Not enough data

SIP trunking services

9.3(won by default)

19

Not enough data

Contact Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Center Integration

Not enough data

Not enough data

Basic Communication

Phone Calls

9.5

194

|

Verified

9.8(won by 0.3)

16

Video Calls

8.4(won by 3.4)

134

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

5.0

7

Instant Messaging

8.3(won by 3.1)

133

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

5.2

7

Screen Sharing

8.2(won by 3.8)

118

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

4.4

8

Conference Calls

8.8(won by 0.3)

175

|

Verified

8.5

13

Desk-to-Desk Calls

9.4(won by 0.2)

187

|

Verified

9.2

15

SMS Messaging

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

Agentic AI - VoIP Providers

Autonomous Task Execution

6.1(won by default)

9

Not enough data

Cross-system Integration

7.7(won by default)

8

Not enough data

Adaptive Learning

6.9(won by default)

8

Not enough data

Proactive Assistance

6.9(won by default)

8

Not enough data

Access

Software Pairing

8.4(won by 0.1)

117

|

Verified

8.3

11

Browser Extension

8.5(won by 3.7)

155

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

4.8

9

Individual Download

8.4(won by 0.1)

164

|

Verified

8.3

13

Advanced Features

Hold Music

8.6(won by 1.0)

174

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.6

11

Automated Attendants

9.0(won by 2.0)

162

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.0

9

VOiP Number

Feature Not Available

9.1(won by default)

15

Additional Functionality

Live Chat

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Employee Directory

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Virtual Call Center

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

IVR

Not enough data

Not enough data

API

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Call Conferencing

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Caller Profiles

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

VoIP Connection

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

VoIP

Not enough data

Not enough data

Call Queues

Not enough data

Not enough data

Call Screening

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Online Voice Transmission

Not enough data

Not enough data

Unified Communications

Not enough data

Not enough data

Voicemail Transcription

Not enough data

Not enough data

Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);)

8.2

303

Not enough data

Channels

Voice

9.4(won by default)

142

|

Verified

Not enough data

Live Chat

8.6(won by default)

94

|

Verified

Not enough data

Mobile SMS

7.3(won by default)

71

Not enough data

Social

Feature Not Available

Not enough data

Email

Feature Not Available

Not enough data

Generative AI

AI Text-to-Speech

6.9(won by default)

23

Not enough data

Generative AI

Not enough data

Not enough data

Functions

Call Routing

8.9(won by default)

181

|

Verified

Not enough data

Session Queuing

8.9(won by default)

185

|

Verified

Not enough data

Concurrent Calling

8.9(won by default)

184

|

Verified

Not enough data

Auto Dialer

8.2(won by default)

93

Not enough data

IVR

9.1(won by default)

117

Not enough data

Inbound Screen Pop

8.8(won by default)

98

Not enough data

Persistent Data

8.4(won by default)

95

|

Verified

Not enough data

Speech Analytics

Feature Not Available

Not enough data

Predictive Dialer

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Contact Center

Autonomous Task Execution

6.3(won by default)

13

Not enough data

Cross-system Integration

7.0(won by default)

18

Not enough data

Natural Language Interaction

6.9(won by default)

12

Not enough data

Proactive Assistance

6.9(won by default)

12

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Administrative

Session Summary Notes

8.3(won by default)

149

|

Verified

Not enough data

Administrator Access

9.0(won by default)

179

|

Verified

Not enough data

Reporting & Dashboards

8.4(won by default)

185

|

Verified

Not enough data

Session Recording

9.0(won by default)

114

Not enough data

Agent Scheduling and Assignment

8.3(won by default)

103

|

Verified

Not enough data

Callback Scheduling

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Additional Functionality

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Quality Management

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Video Conferencing[Hide 77 FeaturesShow 77 Features](javascript:void(0);)

9.0

145

Not enough data

Collaboration Tools

Screen Sharing

8.8(won by default)

68

|

Verified

Not enough data

Presentations

9.1(won by default)

37

|

Verified

Not enough data

Whiteboarding

9.0(won by default)

33

Not enough data

Real-Time Chat

9.2(won by default)

39

|

Verified

Not enough data

Hand Raising

8.5(won by default)

34

|

Verified

Not enough data

File Sharing

Not enough data

Not enough data

Private Chat

Not enough data

Not enough data

Real-Time Chat

Not enough data

Not enough data

Meeting Coordination

Scheduling

8.4(won by default)

71

|

Verified

Not enough data

Video Call Recording

9.1(won by default)

67

|

Verified

Not enough data

Participant Permissions

9.2(won by default)

69

|

Verified

Not enough data

One-Click Join

8.9(won by default)

41

|

Verified

Not enough data

Video Streaming

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Event Scheduling

Not enough data

Not enough data

Software Type

Mobile

9.0(won by default)

83

|

Verified

Not enough data

Browser Application

9.3(won by default)

46

|

Verified

Not enough data

Desktop Application

9.2(won by default)

44

|

Verified

Not enough data

Agentic AI - Video Conferencing

Autonomous Task Execution

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Additional Functionality

Video Support

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Attendance Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Registration Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Breakout Rooms

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

API

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Whiteboard

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

Presentation Streaming

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

User Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Microsoft Outlook Integration

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto Framing

Not enough data

Not enough data

On-Demand Webcasting

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Two Way Audio & Video

Not enough data

Not enough data

User Profiles

Not enough data

Not enough data

Video Management

Not enough data

Not enough data

Polls/Voting

Not enough data

Not enough data

Event Management

Not enough data

Not enough data

Brand Management

Not enough data

Not enough data

HD Audio/Video

Not enough data

Not enough data

Presentation Tools

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Host Controls

Not enough data

Not enough data

Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

8.7

54

Not enough data

Platform

Omnichannel

7.7(won by default)

40

Not enough data

Mobile Access

8.9(won by default)

48

Not enough data

Queue Management

9.1(won by default)

46

Not enough data

Call Routing

8.8(won by default)

49

Not enough data

Call Back

8.9(won by default)

47

Not enough data

IVR

9.2(won by default)

42

Not enough data

Automatic Call Distribution

9.1(won by default)

46

Not enough data

Call Transfer

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Generative AI

AI Text-to-Speech

6.8(won by default)

14

Not enough data

Generative AI

Not enough data

Not enough data

Workforce Management

Call Monitoring

9.2(won by default)

48

Not enough data

Performance Evaluation

8.7(won by default)

47

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call Center Infrastructure (CCI)

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Administrative

Call Recording

9.1(won by default)

49

Not enough data

Reporting & Dashboards

8.5(won by default)

48

Not enough data

Call Reporting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Phone Key Input

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Voice Customization

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Pre-recorded Messages

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Multiple Scripts

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

8.5

57

Not enough data

Generative AI

AI Text Generation

6.3(won by default)

10

Not enough data

AI Text Summarization

7.2(won by default)

9

Not enough data

AI Text-to-Speech

7.4(won by default)

9

Not enough data

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

9.3(won by default)

37

Not enough data

Notifications

9.3(won by default)

38

Not enough data

In-App Messaging

9.3(won by default)

37

Not enough data

Targeted Emails

Feature Not Available

Not enough data

Co-Browsing

Feature Not Available

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

8.9(won by default)

43

Not enough data

Conversation Archiving

8.9(won by default)

37

Not enough data

Team Inbox 

8.9(won by default)

36

Not enough data

Customer Profiles

9.0(won by default)

34

Not enough data

Lead Development

Feature Not Available

Not enough data

Knowledge Base

Feature Not Available

Not enough data

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Cloud PBX Platforms[Hide 46 FeaturesShow 46 Features](javascript:void(0);)

8.7

28

Not enough data

Basic Communication - Cloud PBX

Call Management

9.7(won by default)

25

Not enough data

Communication Management

8.9(won by default)

21

Not enough data

Scalability

9.7(won by default)

21

Not enough data

Integrations

8.4(won by default)

23

Not enough data

Mobile Accessibility

9.6(won by default)

23

Not enough data

Accessibility

9.8(won by default)

23

Not enough data

Contact Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Advanced Features - Cloud PBX

Security and Compliance

8.5(won by default)

20

Not enough data

Analytics and Reporting

7.7(won by default)

22

Not enough data

Support and Reliability

8.0(won by default)

22

Not enough data

Automated attendant

7.1(won by default)

22

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Additional Functionality

Virtual Extensions

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

For Cloud Phone Systems

Not enough data

Not enough data

Ring Groups

Not enough data

Not enough data

UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

9.2

74

Not enough data

Agentic AI - UCaaS Platforms

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Extensions

Native VoIP

9.7(won by default)

24

|

Verified

Not enough data

CCaaS Option

9.0(won by default)

22

|

Verified

Not enough data

Tenancy Flexibility

Feature Not Available

Not enough data

Features

Voicemail to Email

9.4(won by default)

24

|

Verified

Not enough data

File Sharing

8.7(won by default)

18

|

Verified

Not enough data

Voice Conferencing

9.4(won by default)

28

|

Verified

Not enough data

Video Conferencing

8.6(won by default)

27

|

Verified

Not enough data

Voicemail to SMS

Feature Not Available

Not enough data

Conference Transcripts

Feature Not Available

Not enough data

Electronic Faxes

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Virtual Voicemail

Not enough data

Not enough data

Additional Functionality

Trend Analysis

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Virtual Backgrounds

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Multi-User Collaboration

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Show 2 feature categories with incomplete data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")](https://www.g2.com/products/3cx/reviews)

3CX

Small-Business(50 or fewer emp.)

36.2%

Mid-Market(51-1000 emp.)

55.0%

Enterprise(\> 1000 emp.)

8.8%

[![MicroSIP](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_3457409f06c7835d56bed67b4037e4ea/microsip.png "MicroSIP")](https://www.g2.com/products/microsip/reviews)

MicroSIP

Small-Business(50 or fewer emp.)

47.6%

Mid-Market(51-1000 emp.)

33.3%

Enterprise(\> 1000 emp.)

19.0%

Small-Business

(50 or fewer emp.)

36.2%

47.6%

Mid-Market

(51-1000 emp.)

55.0%

33.3%

Enterprise

(\> 1000 emp.)

8.8%

19.0%

Reviewers' Industry

[![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")](https://www.g2.com/products/3cx/reviews)
3CX

Information Technology and Services

10.8%

Hospital & Health Care

5.4%

Education Management

5.2%

Telecommunications

4.9%

Construction

4.2%

Other

69.6%

[![MicroSIP](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_3457409f06c7835d56bed67b4037e4ea/microsip.png "MicroSIP")](https://www.g2.com/products/microsip/reviews)
MicroSIP

Information Technology and Services

19.0%

Translation and Localization

9.5%

Telecommunications

9.5%

Facilities Services

9.5%

Accounting

9.5%

Other

42.9%

FAQs

## 3CX vs MicroSIP FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between 3CX vs MicroSIP?

3CX stands out for its higher review volume, broader feature set, and stronger support scores, while MicroSIP is favored for simplicity and lightweight deployment.

| [3CX](https://www.g2.com/products/3cx/reviews) | [MicroSIP](https://www.g2.com/products/microsip/reviews) |
| --- | --- |
| 4.4/5 (547 reviews) | 4.2/5 (21 reviews) |
| Mid-Market | Small-Business |
| 8.8 | — |
| 7.9 | 7.0 |
| Ease of Use (42 all-time mentions) | Intuitive (recent reviews) |

### How do the pricing models of 3CX and MicroSIP compare?

3CX is rated higher for value, with reviewers consistently citing its feature-to-price ratio as a major advantage over MicroSIP.

- **3CX:** In recent reviews, many highlight 3CX's unmatched feature set for the price and describe it as cost-effective and affordable, with 12 all-time mentions of affordability.
- **MicroSIP:** Reviewers consistently praise MicroSIP for being free and very cheap, emphasizing its simplicity and low cost for basic VoIP needs.
- **Switching reasons:** Several reviewers mention switching to 3CX for its broader feature set and unified communications capabilities, while MicroSIP is chosen for lightweight, no-cost deployments.

### What are the best alternatives to 3CX and MicroSIP?

The best alternatives to 3CX and MicroSIP are Nextiva, Genesys Cloud CX, and Linphone.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [3CX](https://www.g2.com/products/3cx/reviews) | 4.4/5 (547 reviews) | Mid-Market | Cost-effective, unmatched feature set for price | Ease of Use (42 all-time mentions) |
| [MicroSIP](https://www.g2.com/products/microsip/reviews) | 4.2/5 (21 reviews) | Small-Business | Free, very cheap, simple setup | Intuitive (recent reviews) |
| [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3,622 reviews) | Small-Business | — | Reliable service and customer support |
| [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1,558 reviews) | Mid-Market | — | Omnichannel capabilities |
| [Linphone](https://www.g2.com/products/linphone/reviews) | 4.4/5 (16 reviews) | — | — | Open-source flexibility |

### Which Contact Center features should I prioritize when comparing 3CX and MicroSIP?

Buyers comparing 3CX and MicroSIP should prioritize Ease of Use, Quality of Support, Feature Set, Integrations, and Mobile capabilities.

- **Ease of Use:** 3CX scores 9.0, MicroSIP scores 9.2; both are highly rated, with 42 all-time mentions for 3CX.
- **Quality of Support:** 3CX scores 7.9, MicroSIP scores 7.0; 3CX has 15 all-time mentions for customer support.
- **Feature Set:** 3CX is frequently cited for its robust features (22 all-time mentions), while MicroSIP is praised for simplicity but noted as basic in recent reviews.
- **Integrations:** 3CX has 20 all-time mentions for integrations, including CRM and HubSpot, while MicroSIP is noted for basic internal system integration.
- **Mobile:** 3CX is consistently praised for mobile app support in recent reviews; MicroSIP lacks cross-platform mobile support.

### What are the pros and cons of 3CX vs MicroSIP?

3CX's headline strength is its robust feature set and flexibility, while MicroSIP is valued for simplicity and low cost.

- **3CX strengths:** Ease of use (42 all-time mentions), reliability (31), flexibility (23), rich features (22), easy setup (21), integrations (20), intuitive UI (18), affordable (12), call quality (11), and efficiency (11).
- **3CX trade-offs:** Complex processes (11 all-time mentions), limited reporting and integrations on lower tiers, support can be inconsistent, and some advanced features require higher tiers.
- **MicroSIP strengths:** Intuitive and easy to set up (recent reviews), free or very low cost, lightweight, and quick call response.
- **MicroSIP trade-offs:** Limited to basic voice features, lacks SMS and advanced integrations, Windows-only application, and basic dashboard/interface.

### Is 3CX or MicroSIP better for small businesses?

MicroSIP is better suited for small businesses based on its largest segment and reviewer sentiment.

- **3CX:** Largest segment is Mid-Market, but recent reviews highlight its scalability and cost-effectiveness for small businesses seeking unified communications.
- **MicroSIP:** Largest segment is Small-Business, with reviewers consistently praising its simplicity, low cost, and suitability for lightweight deployments.

### Which Contact Center platform has better integrations?

3CX is favored for integrations, with more reviewer-cited mentions and broader integration capabilities.

- **3CX:** Integrations with CRM and HubSpot are cited in recent reviews, with 20 all-time mentions for integrations.
- **MicroSIP:** Reviewers mention basic integration with internal voice portals and company phone systems, but no third-party integrations are highlighted.

### How do 3CX and MicroSIP compare on customer support?

3CX scores higher on Quality of Support (7.9 vs 7.0), but the difference is below the materiality threshold, indicating near-parity in reviewer satisfaction.

- **3CX:** Reviewers describe support as helpful and responsive in many cases, with 15 all-time mentions, but note inconsistency and reliance on ticketing for complex issues.
- **MicroSIP:** Reviewers mention support as generally positive, with some citing the need for consultant assistance during setup and a basic support experience.

### Which is easier to implement, 3CX or MicroSIP?

3CX and MicroSIP both receive high marks for Ease of Setup, with 3CX scoring 8.8 and MicroSIP receiving consistently positive setup feedback in recent reviews.

- **3CX:** Reviewers frequently highlight easy and quick setup, especially for cloud deployments, with 21 all-time mentions for easy setup.
- **MicroSIP:** Reviewers describe setup as simple and fast, with several noting that it is easy to install and configure for basic VoIP use.

### Which product has better Mobile?

3CX is rated higher for Mobile, with more reviewer-cited mentions and broader platform support.

- **3CX:** Mobile app support is frequently praised in recent reviews, with multiple mentions of iOS and Android compatibility and remote work enablement.
- **MicroSIP:** Reviewers note that MicroSIP is Windows-only and lacks dedicated mobile apps, limiting its mobile capabilities.

Alternatives

**3CX Alternatives**

 ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")

[
Nextiva
](/products/nextiva/reviews)

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

 ![Webex Calling](https://images.g2crowd.com/uploads/product/hd_favicon/19f6fb8cb90b33e10a8a01dbbd84cfb6/webex-calling.svg "Webex Calling")

[
Webex Calling
](/products/webex-calling/reviews)

**MicroSIP Alternatives**

 ![Linphone](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_a78075314a1cd54c482f21303bca1263/linphone.png "Linphone")

[
Linphone
](/products/linphone/reviews)

 ![Cisco Unified Communications Manager (CallManager)](https://images.g2crowd.com/uploads/product/hd_favicon/1487565588/cisco-unified-communications-manager-callmanager.svg "Cisco Unified Communications Manager (CallManager)")

[
Cisco
](/products/cisco-unified-communications-manager-callmanager/reviews)

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

 ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")

[
GoTo Connect
](/products/goto-connect/reviews)