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Compare 3CX and Maqsam 
Featured Products
At a Glance
Market Segments
Mid-Market (55.5% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
Free 10 Users
Starting at $45.00 1 User Per Month
3CX
Star Rating
(522)4.4 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansMaqsam
Star Rating
(48)4.6 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $45.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 3CX excels in overall user satisfaction, reflected in its higher G2 Score compared to Maqsam. Users appreciate its intuitive management and configuration, which streamlines communication across teams.
- Users say that Maqsam offers a seamless experience with clear call quality and effective routing. Reviewers highlight its simplicity and how it feels designed for real teams, making it easy to use without unnecessary complexity.
- According to verified reviews, 3CX stands out for its user-friendly interface, with distinct versions for both desktop and mobile. This flexibility allows users to manage their communications effectively, ensuring they never miss a call.
- Reviewers mention that Maqsam provides a variety of features that enhance usability, including downloadable Excel transcripts of conversations, which can be a significant advantage for teams needing to track discussions and decisions.
- G2 reviewers highlight that while 3CX has a robust feature set, it sometimes faces challenges in meeting specific workflow needs, with some users noting configuration difficulties. However, its centralized features help mitigate these issues.
- Users report that Maqsam's support quality is notably high, with many praising its responsiveness and helpfulness. This is a key area where Maqsam outshines 3CX, which has received mixed feedback regarding support quality.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Maqsam
Seat Plans Telephony
Starting at $45.00
1 User Per Month
- Free Setup fees
- Free AI Features (Call Transcription, Call Summary, Sentiment Analysis)
- Full Custom Reporting
Free Trial
3CX
Free Trial is available
Maqsam
Free Trial is available
Ratings
Meets Requirements
8.9
349
8.8
34
Ease of Use
9.0
356
9.1
35
Ease of Setup
8.8
237
8.7
31
Ease of Admin
9.0
222
9.0
29
Quality of Support
7.9
317
9.1
36
Has the product been a good partner in doing business?
8.6
211
9.1
28
Product Direction (% positive)
8.5
351
9.6
33
Features by Category
Channels
9.3
127
|
Verified
8.2
18
Feature Not Available
7.6
13
8.6
94
|
Verified
7.2
13
7.3
68
7.2
15
Feature Not Available
7.9
15
Generative AI
6.9
24
8.0
15
Functions
8.9
180
|
Verified
8.2
17
8.9
185
|
Verified
8.4
17
8.9
182
|
Verified
9.0
16
Feature Not Available
8.1
17
8.2
94
8.3
18
9.1
118
8.4
18
8.8
99
8.3
18
8.4
96
|
Verified
8.8
16
Agentic AI - Contact Center
6.4
14
Not enough data
6.8
14
Not enough data
7.1
13
Not enough data
7.2
13
Not enough data
Administrative
8.2
150
|
Verified
8.4
18
9.0
179
|
Verified
8.8
20
8.5
184
|
Verified
8.3
18
9.0
115
9.3
19
8.3
104
|
Verified
8.3
14
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
41
8.3
10
8.9
49
8.6
13
9.1
47
9.3
12
8.9
50
9.6
13
9.0
48
9.8
11
9.2
43
9.6
13
9.1
47
9.2
11
Generative AI
7.0
15
9.0
10
Workforce Management
9.2
49
9.9
12
8.7
48
9.4
12
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
9.7
13
8.6
49
9.3
12
Customer Support
Not enough data
8.7
5
Not enough data
9.2
6
Not enough data
7.8
6
Automation
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
9.2
6
Artificial Intelligence
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Generative AI
Not enough data
8.1
6
Basic Communication - Cloud PBX
9.7
24
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.6
23
Not enough data
9.8
23
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
22
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.5
191
|
Verified
Not enough data
8.4
133
|
Verified
Not enough data
8.3
133
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.8
173
|
Verified
Not enough data
9.5
185
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
118
|
Verified
Not enough data
8.5
155
|
Verified
Not enough data
8.4
165
|
Verified
Not enough data
Advanced Features
8.5
172
|
Verified
Not enough data
9.0
162
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
3CX and Maqsam are categorized as Contact Center and Call Center Infrastructure (CCI)
Unique Categories
3CX is categorized as UCaaS Platforms, Live Chat, VoIP Providers, Video Conferencing, and Cloud PBX Platforms
Maqsam is categorized as Speech Analytics, AI Agents For Business Operations, and Customer Service Automation
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Maqsam
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.6%
Telecommunications
5.1%
Education Management
4.9%
Construction
4.6%
Other
69.7%
Information Technology and Services
11.4%
Financial Services
9.1%
Computer Software
9.1%
Retail
6.8%
Real Estate
6.8%
Other
56.8%
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
did you work on a solution to have sms issue with 3CX ?
1 Comment
TN
Yes 3CX v16 Update 7 (Alpha to be released next week) will integrate with business text messaging as well as Facebook messages. Read more
Maqsam has no more discussions with answers
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