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Compare 3CX and LiveAgent 
Featured Products
At a Glance
Market Segments
Mid-Market (55.0% of reviews)
Small-Business (67.3% of reviews)
Entry-Level Pricing
Free 10 Users
Starting at $15.00 1 agent / Per Month
3CX
Star Rating
(530)4.4 out of 5
Market Segments
Mid-Market (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansLiveAgent
Star Rating
(1,531)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plans3CX vs LiveAgent
When assessing the two solutions, reviewers found 3CX easier to use, set up, and administer. However, reviewers preferred doing business with LiveAgent overall.
- 3CX and LiveAgent both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that LiveAgent is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of LiveAgent over 3CX.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Free Trial
3CX
Free Trial is available
LiveAgent
Free Trial is available
Ratings
Meets Requirements
8.9
356
8.9
1,294
Ease of Use
9.0
363
8.9
1,299
Ease of Setup
8.8
243
8.7
862
Ease of Admin
9.0
226
8.9
845
Quality of Support
7.9
324
9.1
1,233
Has the product been a good partner in doing business?
8.6
215
9.1
821
Product Direction (% positive)
8.4
358
8.9
1,258
Features by Category
Ticket and Case Management
Not enough data
9.0
777
|
Verified
Not enough data
9.0
775
|
Verified
Not enough data
8.7
756
|
Verified
Not enough data
8.8
712
|
Verified
Not enough data
8.6
573
|
Verified
Not enough data
8.7
701
|
Verified
Not enough data
8.9
715
|
Verified
Not enough data
8.6
442
|
Verified
Generative AI
Not enough data
8.2
30
Not enough data
8.1
30
Agentic AI - Help Desk
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.3
7
Communication Channels
Not enough data
8.7
652
|
Verified
Not enough data
9.0
715
|
Verified
Not enough data
9.1
694
|
Verified
Not enough data
8.6
537
|
Verified
Not enough data
8.7
379
|
Verified
Platform
Not enough data
7.9
413
|
Verified
8.9
44
8.4
664
|
Verified
Not enough data
8.7
526
|
Verified
Not enough data
8.6
377
|
Verified
Not enough data
8.5
647
|
Verified
Not enough data
8.8
694
|
Verified
Channels
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Design
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.4
134
|
Verified
8.8
7
Feature Not Available
8.1
7
8.6
96
|
Verified
9.3
7
7.3
70
5.7
7
Feature Not Available
8.8
7
Generative AI
7.1
25
Not enough data
Functions
8.9
182
|
Verified
9.0
7
8.9
186
|
Verified
8.8
7
8.9
184
|
Verified
8.1
7
Feature Not Available
6.3
5
8.2
95
5.8
6
9.1
119
8.1
6
8.8
100
7.4
7
8.5
97
|
Verified
8.3
7
Agentic AI - Contact Center
6.7
15
Not enough data
7.4
17
Not enough data
7.1
14
Not enough data
7.3
14
Not enough data
Administrative
8.3
151
|
Verified
9.3
5
9.0
180
|
Verified
8.6
6
8.5
186
|
Verified
8.9
6
9.0
116
8.3
6
8.3
105
|
Verified
8.6
6
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Platform
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Generative AI
Not enough data
8.1
6
Not enough data
8.3
6
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Generative AI
6.7
11
8.6
22
7.5
10
8.0
23
7.7
10
7.7
22
Communication
9.3
38
9.3
485
|
Verified
9.3
39
9.0
489
|
Verified
Feature Not Available
8.9
376
|
Verified
9.3
38
9.0
374
|
Verified
Feature Not Available
8.8
61
Internal Use
8.9
44
8.4
664
|
Verified
8.9
38
9.1
422
|
Verified
Feature Not Available
8.5
55
Feature Not Available
8.9
403
|
Verified
8.9
37
9.1
384
|
Verified
9.0
35
8.9
382
|
Verified
Generative AI
Not enough data
7.8
17
Self-Service Experience
Not enough data
9.1
322
Not enough data
8.9
305
Not enough data
8.9
273
Not enough data
8.1
41
Not enough data
8.3
45
Self-Service Platform
Not enough data
8.6
45
Not enough data
8.3
46
Not enough data
7.4
41
Not enough data
8.7
43
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Process
Not enough data
9.0(won by default)
56
Not enough data
9.3(won by default)
252
Not enough data
9.1(won by default)
196
Channels
Not enough data
9.3(won by default)
248
Not enough data
9.0(won by default)
232
Not enough data
9.3(won by default)
249
Not enough data
9.1(won by default)
186
Not enough data
Feature Not Available
Insight
Not enough data
9.0(won by default)
174
Not enough data
9.0(won by default)
222
Not enough data
9.2(won by default)
220
Not enough data
9.3(won by default)
225
Generative AI
Not enough data
8.0
14
Not enough data
7.6
14
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
9.7
25
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.7
24
Not enough data
9.8
24
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
23
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.5
192
|
Verified
Not enough data
8.4
133
|
Verified
Not enough data
8.3
133
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.8
173
|
Verified
Not enough data
9.5
185
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
118
|
Verified
Not enough data
8.5
155
|
Verified
Not enough data
8.4
165
|
Verified
Not enough data
Advanced Features
8.5
172
|
Verified
Not enough data
9.0
162
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
3CX and LiveAgent are categorized as Live Chat, Contact Center, and Call Center Infrastructure (CCI)
Unique Categories
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.1%
Hospital & Health Care
5.5%
Telecommunications
5.0%
Education Management
4.8%
Construction
4.6%
Other
70.0%
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
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