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Compare 3CX and Jitsi 
Featured Products
At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Small-Business (61.8% of reviews)
Entry-Level Pricing
Free 10 Users
No pricing available
3CX
Star Rating
(521)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansJitsi
Star Rating
(190)4.3 out of 5
Market Segments
Small-Business (61.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about JitsiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 3CX excels in overall user satisfaction, reflected in its higher G2 Score compared to Jitsi. Users appreciate its intuitive management and configuration, which streamlines communication across teams.
- According to verified reviews, 3CX has a significant edge in the number of reviews, indicating a more reliable consensus on its performance. With over 400 reviews, users consistently highlight its user-friendly interface and seamless integration across devices.
- Users say that Jitsi stands out for its simplicity and portability, making it easy to start video calls without any login or download hassles. This feature is particularly appealing for those who prioritize quick access and ease of use.
- Reviewers mention that while both platforms offer good ease of use, 3CX slightly edges out Jitsi in terms of setup and administration. Users have noted that 3CX's centralized features make it easier to manage communications effectively.
- According to recent feedback, 3CX users appreciate its robust support quality, which is rated higher than Jitsi's. Many users have expressed satisfaction with the responsive customer service that assists them in resolving issues quickly.
- G2 reviewers highlight Jitsi's commitment to privacy and open-source flexibility, which resonates well with users concerned about data security. The ability to self-host or use a hosted version without tracking is a significant advantage for those prioritizing privacy.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Jitsi
No pricing availableFree Trial
3CX
Free Trial is available
Jitsi
No trial information availableRatings
Meets Requirements
9.0
348
8.7
129
Ease of Use
9.0
355
9.0
129
Ease of Setup
8.8
236
8.5
48
Ease of Admin
9.0
221
8.3
40
Quality of Support
8.0
316
7.8
103
Has the product been a good partner in doing business?
8.7
210
8.1
36
Product Direction (% positive)
8.5
350
8.6
115
Features by Category
Channels
9.3
127
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
94
|
Verified
Not enough data
7.3
68
Not enough data
Feature Not Available
Not enough data
Generative AI
6.9
24
Not enough data
Functions
8.9
180
|
Verified
Not enough data
8.9
185
|
Verified
Not enough data
8.9
182
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
94
Not enough data
9.1
118
Not enough data
8.8
99
Not enough data
8.4
96
|
Verified
Not enough data
Agentic AI - Contact Center
6.4
14
Not enough data
6.8
14
Not enough data
7.1
13
Not enough data
7.2
13
Not enough data
Administrative
8.2
150
|
Verified
Not enough data
9.0
179
|
Verified
Not enough data
8.5
184
|
Verified
Not enough data
9.0
115
Not enough data
8.3
104
|
Verified
Not enough data
Collaboration Tools
8.8
69
|
Verified
8.7
101
|
Verified
9.1
38
|
Verified
8.5
80
9.0
34
7.8
72
9.2
39
|
Verified
8.7
85
|
Verified
8.6
35
|
Verified
9.0
79
Meeting Coordination
8.4
72
|
Verified
8.0
87
|
Verified
9.1
68
|
Verified
8.1
88
|
Verified
9.2
70
|
Verified
8.4
95
|
Verified
8.9
42
|
Verified
8.8
82
|
Verified
Software Type
9.0
83
|
Verified
8.3
99
|
Verified
9.3
46
|
Verified
8.7
83
|
Verified
9.2
43
|
Verified
8.3
74
|
Verified
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
23
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.6
23
Not enough data
9.8
23
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
22
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.5
191
|
Verified
Not enough data
8.4
133
|
Verified
Not enough data
8.3
133
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.8
173
|
Verified
Not enough data
9.5
185
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
118
|
Verified
Not enough data
8.5
155
|
Verified
Not enough data
8.4
165
|
Verified
Not enough data
Advanced Features
8.5
172
|
Verified
Not enough data
9.0
162
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and Jitsi are categorized as Video Conferencing
Unique Categories
3CX is categorized as UCaaS Platforms, Live Chat, VoIP Providers, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Jitsi has no unique categories
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jitsi
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.6%
Telecommunications
5.1%
Education Management
4.9%
Construction
4.7%
Other
69.6%
Information Technology and Services
15.6%
Computer Software
13.9%
Education Management
5.8%
Telecommunications
5.2%
Non-Profit Organization Management
5.2%
Other
54.3%
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
did you work on a solution to have sms issue with 3CX ?
1 Comment
TN
Yes 3CX v16 Update 7 (Alpha to be released next week) will integrate with business text messaging as well as Facebook messages. Read more
What are some of the additional features that are available on Jitsi which common users are not aware of?
1 Comment
MS
There are a few additional features that may be lesser-known or underutilized:
1. End-to-End Encryption: Jitsi provides an option for end-to-end...Read more
What are the advantages of Jitsi?
1 Comment
PG
The use interface, the voice clarity, other key featuresRead more
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