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Compare 3CX and Intermedia Unite 
Featured Products
At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Small-Business (66.5% of reviews)
Entry-Level Pricing
Free 10 Users
$27.99 per user per month plus taxes and fees + FREE business phone
3CX
Star Rating
(521)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansIntermedia Unite
Star Rating
(515)4.5 out of 5
Market Segments
Small-Business (66.5% of reviews)
Pros & Cons
Entry-Level Pricing
$27.99 per user per month plus taxes and fees + FREE business phone
Browse all 4 pricing plans3CX vs Intermedia Unite
When assessing the two solutions, reviewers found them equally easy to use and administer. However, Intermedia Unite is easier to set up, and do business with overall.
- Reviewers felt that 3CX meets the needs of their business better than Intermedia Unite.
- When comparing quality of ongoing product support, reviewers felt that Intermedia Unite is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Intermedia Unite over 3CX.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Intermedia Unite
Unite Pro
$27.99
per user per month plus taxes and fees + FREE business phone
Designed for the mobile knowledge worker with voice, chat, and video for collaboration.
- Unlimited Calling
- Intermedia Unite Desktop and Mobile Apps
- Team Chat and Business SMS
Free Trial
3CX
Free Trial is available
Intermedia Unite
No trial information availableRatings
Meets Requirements
9.0
348
8.9
426
Ease of Use
9.0
355
9.0
428
Ease of Setup
8.8
236
9.0
241
Ease of Admin
9.0
221
9.0
233
Quality of Support
8.0
316
8.7
387
Has the product been a good partner in doing business?
8.7
210
9.1
226
Product Direction (% positive)
8.5
350
8.8
415
Features by Category
Channels
9.3
127
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
94
|
Verified
Not enough data
7.3
68
Not enough data
Feature Not Available
Not enough data
Generative AI
6.9
24
Not enough data
Functions
8.9
180
|
Verified
Not enough data
8.9
185
|
Verified
Not enough data
8.9
182
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
94
Not enough data
9.1
118
Not enough data
8.8
99
Not enough data
8.4
96
|
Verified
Not enough data
Agentic AI - Contact Center
6.4
14
Not enough data
6.8
14
Not enough data
7.1
13
Not enough data
7.2
13
Not enough data
Administrative
8.2
150
|
Verified
Not enough data
9.0
179
|
Verified
Not enough data
8.5
184
|
Verified
Not enough data
9.0
115
Not enough data
8.3
104
|
Verified
Not enough data
Collaboration Tools
8.8
69
|
Verified
8.5
253
|
Verified
9.1
38
|
Verified
8.5
41
9.0
34
Feature Not Available
9.2
39
|
Verified
8.8
71
|
Verified
8.6
35
|
Verified
8.5
67
Meeting Coordination
8.4
72
|
Verified
8.5
255
|
Verified
9.1
68
|
Verified
8.6
225
|
Verified
9.2
70
|
Verified
8.6
233
|
Verified
8.9
42
|
Verified
8.7
68
|
Verified
Software Type
9.0
83
|
Verified
7.8
188
|
Verified
9.3
46
|
Verified
8.9
67
|
Verified
9.2
43
|
Verified
8.8
68
|
Verified
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
23
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.6
23
Not enough data
9.8
23
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
22
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
9.3
9
9.6
20
9.1
11
8.5
20
8.8
8
9.1
20
7.7
8
9.2
20
9.0
8
9.3
20
8.8
7
Basic Communication
9.5
191
|
Verified
9.6
123
|
Verified
8.4
133
|
Verified
8.6
74
|
Verified
8.3
133
|
Verified
8.7
90
|
Verified
8.2
118
|
Verified
8.4
72
|
Verified
8.8
173
|
Verified
9.1
94
|
Verified
9.5
185
|
Verified
9.5
109
|
Verified
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
118
|
Verified
Feature Not Available
8.5
155
|
Verified
Feature Not Available
8.4
165
|
Verified
8.9
76
Advanced Features
8.5
172
|
Verified
9.0
106
|
Verified
9.0
162
|
Verified
9.2
102
|
Verified
Feature Not Available
9.5
111
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
8.8
35
|
Verified
9.7
24
|
Verified
8.9
33
|
Verified
9.1
23
|
Verified
8.6
33
|
Verified
Features
9.5
24
|
Verified
9.4
37
Feature Not Available
8.7
31
8.8
19
|
Verified
8.7
30
|
Verified
9.4
28
|
Verified
9.1
32
|
Verified
8.6
27
|
Verified
9.0
33
|
Verified
Feature Not Available
8.3
28
|
Verified
Categories
Categories
Shared Categories
3CX and Intermedia Unite are categorized as UCaaS Platforms, VoIP Providers, and Video Conferencing
Unique Categories
3CX is categorized as Live Chat, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Intermedia Unite has no unique categories
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Intermedia Unite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.6%
Telecommunications
5.1%
Education Management
4.9%
Construction
4.7%
Other
69.6%
Information Technology and Services
11.8%
Hospital & Health Care
5.3%
Marketing and Advertising
5.1%
Financial Services
5.1%
Telecommunications
3.9%
Other
69.0%
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
did you work on a solution to have sms issue with 3CX ?
1 Comment
TN
Yes 3CX v16 Update 7 (Alpha to be released next week) will integrate with business text messaging as well as Facebook messages. Read more
I would love to text my clients (4k plus) a Happy Birthday text. Can this be automated?
2 Comments
DK
you can text, but not currently automated with the Unite app.Read more
How can I configure my phones so that they will work during a power outage with alternative power?
2 Comments
DK
you can use a UPS locally or to back up the Switch the phone is plugged into.
alternatively you can put the app on your cell and use as a backup to answer...Read more
What is Anymeeting Video Conferencing used for?
2 Comments
AS
It is primarily a web conference and video meeting conference tool that provides various use cases. These includes virtual meeting, sales demo, webinars,...Read more
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