# 3CX vs GoTo Connect Comparison
---
## AI Generated Summary
- **G2 reviewers report** that GoTo Connect excels in **user-friendliness** , with many users highlighting its intuitive interface and ease of setup. One user mentioned, "I love the fact that the system is so user friendly and their support team is often so helpful," which reflects the positive experiences many have had during implementation.
- **Users say** that 3CX offers a highly **intuitive management experience** , with features centralized in one place. Reviewers appreciate how this streamlines communication, with one noting, "the platform is highly intuitive, and having all features centralized really streamlines communication for the entire team."
- **According to verified reviews** , GoTo Connect stands out for its **sound quality** and mobile support, making it a great choice for teams with field users. A user praised its "excellent sound quality" and noted that it "supports our sales field users via its mobile app," which is essential for on-the-go communication.
- **Reviewers mention** that 3CX's **ease of configuration** is a significant advantage, with many finding it straightforward to set up. One user highlighted that "the platform is user-friendly, offering distinct versions of its website and app for both computers and mobile phones," making it accessible for various users.
- **G2 reviewers report** that GoTo Connect's **quality of support** is a strong point, with many users expressing satisfaction with the assistance they receive. One user noted, "With the help of their support team, it was easy to implement and keep up with ongoing changes within the system," indicating a reliable support structure.
- **Users say** that while 3CX has a robust feature set, it sometimes lacks in **customization options** compared to GoTo Connect. This can be a drawback for teams looking for tailored solutions, as some users feel that GoTo Connect's customization features better meet their specific needs.



| | 3CX | GoTo Connect | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 546 | 1,414 | 
| **Largest Market Segment** | Mid-Market (54.9% of reviews) | Small-Business (70.5% of reviews) | 
| **Entry Level Price** | Free 10 Users | Starting at $27.00 1 User, Per month | 

---
## Top Pros & Cons

### 3CX

Pros:
- Ease of Use (44 reviews)
- Reliability (31 reviews)

Cons:
- Complex Processes (11 reviews)
- Difficult Configuration (10 reviews)

### GoTo Connect

Pros:
- Ease of Use (127 reviews)
- Customer Support (46 reviews)

Cons:
- Call Issues (28 reviews)
- Limitations (20 reviews)

---
## Ratings Comparison
| Rating | 3CX | GoTo Connect | 
|---|---|---|
  | **Meets Requirements** | 8.9 (365 reviews) | 9.0 (1140 reviews) | 
  | **Ease of Use** | 9.0 (373 reviews) | 9.0 (1153 reviews) | 
  | **Ease of Setup** | 8.8 (253 reviews) | 8.7 (813 reviews) | 
  | **Ease of Admin** | 9.0 (236 reviews) | 8.9 (781 reviews) | 
  | **Quality of Support** | 7.9 (332 reviews) | 8.8 (1114 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (226 reviews) | 9.1 (774 reviews) | 
  | **Product Direction (% positive)** | 8.4 (365 reviews) | 8.4 (1103 reviews) | 

---
## Pricing

### 3CX

#### Entry-Level Pricing

Plan: 3CX SMB

Price: Free 10 Users

Description: Free for up to 10 users.

Key Features:
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams

[Browse all 3 editions](https://www.g2.com/products/3cx/pricing)

#### Free Trial

Yes

### GoTo Connect

#### Entry-Level Pricing

Plan: Basic

Price: Starting at $27.00 1 User, Per month

Description: A simple business phone system with chat and video conferencing built right in

Key Features:
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants

[Browse all 2 editions](https://www.g2.com/products/goto-connect/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **GoTo Connect** | 7.8/10 | 12 |

#### Dialing Options

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.9 (12 reviews) | 
| **Progressive Dialing** | Not enough data | 8.8 (11 reviews) | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 7.1 (12 reviews) | 
| **Callback Scheduling ** | Not enough data | 6.7 (12 reviews) | 
| **Call Recording ** | Not enough data | 7.1 (12 reviews) | 

#### Automation

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 6.4 (11 reviews) | 
| **Interactive Voice Response (IVR)** | Not enough data | 6.9 (12 reviews) | 
| **Call Scrubbing** | Not enough data | 6.7 (10 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **GoTo Connect** | 7.9/10 | 65 |

#### Documents

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Editing** | Not enough data | 7.3 (55 reviews) | 
| **Document Signature ** | Not enough data | 6.9 (54 reviews) | 
| **Storage** | Not enough data | 8.0 (57 reviews) | 

#### Agentic AI - Online Fax

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.5 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 6.8 (10 reviews) | 

#### Sending

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Fax Number** | Not enough data | 9.0 (64 reviews) | 
| **Existing Numbers** | Not enough data | 9.1 (61 reviews) | 
| **Cross-Platform Sending** | Not enough data | 8.4 (59 reviews) | 
| **Unlimited Sending** | Not enough data | 8.8 (59 reviews) | 
| **Contact Management** | Not enough data | 8.5 (56 reviews) | 
| **Alerts** | Not enough data | 8.7 (58 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **GoTo Connect** | 6.6/10 | 32 |

#### Channels

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 7.4 (30 reviews) | 
| **Open Listening** | Not enough data | 6.9 (30 reviews) | 
| **Physical Media** | Not enough data | 6.0 (29 reviews) | 

#### Design

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (31 reviews) | 
| **Create Content** | Not enough data | 6.1 (26 reviews) | 
| **Personalization** | Not enough data | 7.1 (28 reviews) | 
| **Inbound Identification** | Not enough data | 7.6 (29 reviews) | 
| **Regulatory Compliance** | Not enough data | 7.4 (29 reviews) | 

#### Generative AI

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | 4.5 (20 reviews) | 
| **AI Text Summarization** | Not enough data | 5.2 (21 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Quality Assurance

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.2/10 | 303 |
| **GoTo Connect** | 7.3/10 | 29 |

#### Channels

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Voice** | 9.4 (142 reviews) ✓ Verified | 8.6 (22 reviews) | 
| **Social** | Feature Not Available | 6.4 (18 reviews) | 
| **Web Chat** | 8.6 (94 reviews) ✓ Verified | 6.3 (20 reviews) | 
| **Mobile SMS** | 7.3 (71 reviews) | 7.8 (19 reviews) | 
| **Email** | Feature Not Available | 6.4 (18 reviews) | 

#### Generative AI

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **AI Text-to-Speech** | 6.9 (23 reviews) | 7.7 (13 reviews) | 

#### Functions

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Session Routing** | 8.9 (181 reviews) ✓ Verified | 8.3 (21 reviews) | 
| **Session Queuing** | 8.9 (185 reviews) ✓ Verified | 8.1 (18 reviews) | 
| **Concurrent Calling** | 8.9 (184 reviews) ✓ Verified | 8.0 (18 reviews) | 
| **Speech Analytics** | Feature Not Available | 6.7 (16 reviews) | 
| **Auto Dialer** | 8.2 (93 reviews) | 7.0 (17 reviews) | 
| **IVR** | 9.1 (117 reviews) | 7.6 (17 reviews) | 
| **Inbound Screen Pop** | 8.8 (98 reviews) | 6.6 (16 reviews) | 
| **Persistent Data** | 8.4 (95 reviews) ✓ Verified | 6.8 (16 reviews) | 

#### Agentic AI - Contact Center

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | 6.3 (13 reviews) | 4.4 (6 reviews) | 
| **Cross-system Integration** | 7.0 (18 reviews) | 4.4 (6 reviews) | 
| **Natural Language Interaction** | 6.9 (12 reviews) | 5.8 (6 reviews) | 
| **Proactive Assistance** | 6.9 (12 reviews) | 3.9 (6 reviews) | 

#### Administrative

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Session Summary Notes** | 8.3 (149 reviews) ✓ Verified | 6.7 (14 reviews) | 
| **Administrator Access** | 9.0 (179 reviews) ✓ Verified | 8.3 (21 reviews) | 
| **Reporting & Dashboards** | 8.4 (185 reviews) ✓ Verified | 7.5 (20 reviews) | 
| **Session Recording** | 9.0 (114 reviews) | 7.9 (16 reviews) | 
| **Agent Scheduling and Assignment** | 8.3 (103 reviews) ✓ Verified | 7.2 (16 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.0/10 | 144 |
| **GoTo Connect** | N/A | N/A |

#### Collaboration Tools

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Screen Sharing** | 8.8 (68 reviews) ✓ Verified | Not enough data | 
| **Presentations** | 9.1 (37 reviews) ✓ Verified | Not enough data | 
| **Whiteboarding** | 9.0 (33 reviews) | Not enough data | 
| **Live Chat** | 9.2 (38 reviews) ✓ Verified | Not enough data | 
| **Hand Raising** | 8.5 (34 reviews) ✓ Verified | Not enough data | 

#### Meeting Coordination

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Scheduling** | 8.4 (71 reviews) ✓ Verified | Not enough data | 
| **Recording** | 9.1 (67 reviews) ✓ Verified | Not enough data | 
| **Participant Permissions** | 9.2 (69 reviews) ✓ Verified | Not enough data | 
| **One-Click Join** | 8.9 (41 reviews) ✓ Verified | Not enough data | 

#### Software Type

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Mobile** | 9.0 (82 reviews) ✓ Verified | Not enough data | 
| **Browser Application** | 9.3 (45 reviews) ✓ Verified | Not enough data | 
| **Desktop Application** | 9.2 (43 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Conversational Platform

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 54 |
| **GoTo Connect** | N/A | N/A |

#### Platform

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Omnichannel** | 7.7 (40 reviews) | Not enough data | 
| **Mobile Access** | 8.9 (48 reviews) | Not enough data | 
| **Queue Management** | 9.1 (46 reviews) | Not enough data | 
| **Call Routing** | 8.8 (49 reviews) | Not enough data | 
| **Call Back** | 8.9 (47 reviews) | Not enough data | 
| **IVR** | 9.2 (42 reviews) | Not enough data | 
| **Automatic Call Distribution** | 9.1 (46 reviews) | Not enough data | 

#### Generative AI

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **AI Text-to-Speech** | 6.8 (14 reviews) | Not enough data | 

#### Workforce Management

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Call Monitoring** | 9.2 (48 reviews) | Not enough data | 
| **Performance Evaluation** | 8.7 (47 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Call Recording** | 9.1 (49 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.5 (48 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 57 |
| **GoTo Connect** | N/A | N/A |

#### Generative AI

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **AI Text Generation** | 6.3 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (9 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.4 (9 reviews) | Not enough data | 

#### Communication

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Pop-up Chat** | 9.3 (37 reviews) | Not enough data | 
| **Notifications** | 9.3 (38 reviews) | Not enough data | 
| **Targeted Emails** | Feature Not Available | Not enough data | 
| **In-App Messaging** | 9.3 (37 reviews) | Not enough data | 
| **Co-Browsing** | Feature Not Available | Not enough data | 

####  Internal Use

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Customization ** | 8.9 (43 reviews) | Not enough data | 
| **Conversation Archiving** | 8.9 (37 reviews) | Not enough data | 
| **Lead Development** | Feature Not Available | Not enough data | 
| **Knowledge Base** | Feature Not Available | Not enough data | 
| **Team Inbox ** | 8.9 (36 reviews) | Not enough data | 
| **Customer Profiles** | 9.0 (34 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Generative AI

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Generative AI

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Generative AI

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 27 |
| **GoTo Connect** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Call Management** | 9.7 (24 reviews) | Not enough data | 
| **Communication Management** | 8.9 (21 reviews) | Not enough data | 
| **Scalability** | 9.7 (21 reviews) | Not enough data | 
| **Integrations** | 8.3 (22 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.6 (23 reviews) | Not enough data | 
| **Accessibility** | 9.8 (23 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Security and Compliance** | 8.5 (20 reviews) | Not enough data | 
| **Analytics and Reporting** | 7.6 (21 reviews) | Not enough data | 
| **Support and Reliability** | 8.0 (22 reviews) | Not enough data | 
| **Automated attendant** | 7.0 (21 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 280 |
| **GoTo Connect** | 8.2/10 | 950 |

#### Platform Basics - VoIP Providers

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 9.3 (20 reviews) | 8.5 (52 reviews) | 
| **Call Management** | 9.6 (19 reviews) | 9.1 (59 reviews) | 
| **Network monitoring** | 8.4 (19 reviews) | 8.3 (51 reviews) | 
| **Integrations** | 9.0 (19 reviews) | 7.4 (54 reviews) | 
| **Virtual PBX** | 9.1 (19 reviews) | 9.0 (48 reviews) | 
| **SIP trunking services** | 9.3 (19 reviews) | 7.9 (48 reviews) | 

#### Basic Communication

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Phone Calls** | 9.5 (193 reviews) ✓ Verified | 9.2 (913 reviews) ✓ Verified | 
| **Video Calls** | 8.4 (133 reviews) ✓ Verified | 8.0 (397 reviews) ✓ Verified | 
| **Instant Messaging** | 8.3 (132 reviews) ✓ Verified | 7.8 (451 reviews) ✓ Verified | 
| **Screen Sharing** | 8.2 (118 reviews) ✓ Verified | 7.9 (384 reviews) ✓ Verified | 
| **Conference Calls** | 8.8 (174 reviews) ✓ Verified | 8.7 (652 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.4 (186 reviews) ✓ Verified | 9.1 (738 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | 6.1 (9 reviews) | 7.2 (26 reviews) | 
| **Cross-system Integration** | 7.7 (8 reviews) | 7.3 (25 reviews) | 
| **Adaptive Learning** | 6.9 (8 reviews) | 7.2 (25 reviews) | 
| **Proactive Assistance** | 6.9 (8 reviews) | 6.9 (26 reviews) | 

#### Access

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Software Pairing** | 8.4 (117 reviews) ✓ Verified | 8.2 (478 reviews) ✓ Verified | 
| **Browser Extension** | 8.5 (154 reviews) ✓ Verified | 8.2 (504 reviews) | 
| **Individual Download** | 8.4 (164 reviews) ✓ Verified | 8.4 (507 reviews) ✓ Verified | 

#### Advanced Features

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Hold Music** | 8.5 (173 reviews) ✓ Verified | 8.6 (733 reviews) ✓ Verified | 
| **Automated Attendants** | 9.0 (161 reviews) ✓ Verified | 9.0 (693 reviews) ✓ Verified | 
| **VOiP Number** | Feature Not Available | 9.1 (781 reviews) ✓ Verified | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.2/10 | 74 |
| **GoTo Connect** | 8.8/10 | 130 |

#### Agentic AI - UCaaS Platforms

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Native VoIP** | 9.7 (24 reviews) ✓ Verified | 9.0 (101 reviews) ✓ Verified | 
| **CCaaS Option** | 9.0 (22 reviews) ✓ Verified | Feature Not Available | 

#### Features

| Feature | 3CX | GoTo Connect | 
|---|---|---|
| **Voicemail to Email** | 9.4 (24 reviews) ✓ Verified | Feature Not Available | 
| **File Sharing** | 8.7 (18 reviews) ✓ Verified | 8.3 (82 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.4 (28 reviews) ✓ Verified | 9.0 (109 reviews) ✓ Verified | 
| **Video Conferencing** | 8.6 (27 reviews) ✓ Verified | 8.9 (96 reviews) ✓ Verified | 

---
## Categories
**Shared Categories (3):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to 3CX (4):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to GoTo Connect (8):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Online Fax Software](https://www.g2.com/categories/online-fax), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)


---
## Reviewer Demographics

### By Company Size

| Segment | 3CX | GoTo Connect | 
|---|---|---|
| **Small-Business** | 36.2% | 70.5% | 
| **Mid-Market** | 54.9% | 24.8% | 
| **Enterprise** | 8.9% | 4.7% | 

### By Industry

#### 3CX

- **Information Technology and Services:** 10.4%
- **Hospital & Health Care:** 5.4%
- **Education Management:** 5.2%
- **Telecommunications:** 4.9%
- **Construction:** 4.2%
- **Computer Software:** 4.0%
- **Financial Services:** 4.0%
- **Computer & Network Security:** 3.8%
- **E-Learning:** 3.5%
- **Insurance:** 3.1%
- **Other:** 51.5%

#### GoTo Connect

- **Information Technology and Services:** 8.6%
- **Hospital & Health Care:** 5.6%
- **Financial Services:** 5.4%
- **Insurance:** 5.2%
- **Computer Software:** 4.3%
- **Non-Profit Organization Management:** 3.5%
- **Marketing and Advertising:** 3.4%
- **Construction:** 2.9%
- **Accounting:** 2.7%
- **Health, Wellness and Fitness:** 2.6%
- **Other:** 55.8%

---
## Alternatives

### Alternatives to 3CX

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3566 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1363 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (633 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) — 4.8/5 stars (81 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)

### Alternatives to GoTo Connect

- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3566 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1363 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (926 reviews)

---
## Top Discussions

### 3CX

- Title: [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) — 2 comments, 1 upvote
  > **Top comment:** "In order to do this there are 2 things you need to do:
1) Make sure you are using either the 3CX WebClient or 3CX Desktop App to make calls
2) Use either..."
- Title: [Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.](https://www.g2.com/discussions/25993-getting-stun-setup-for-remote-employees-has-been-a-challenge-during-this-covid-19-pandemic) — 2 comments, 1 upvote
  > **Top comment:** "Hello Tim,

Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for..."
- Title: [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Business communication system primarily used for VoIP Phone System"
- Title: [Arabic Support !?](https://www.g2.com/discussions/arabic-support) — 1 comment, 1 upvote
  > **Top comment:** "I am not sure if they support in arabic language but the language has issues in 3cx as it is written from right to left."
- Title: [Teams integration](https://www.g2.com/discussions/34346-teams-integration) — 1 comment, 1 upvote
  > **Top comment:** "www.ring2teams.com/3cx

Let me know if you would like a free trial 

luke@exceltelecom.co.uk"

### GoTo Connect

- Title: [I](https://www.g2.com/discussions/goto-connect-i) — 2 comments, 1 upvote
  > **Top comment:** "So far this product has fulfilled our companies needs 100% "
- Title: [The Call prompter](https://www.g2.com/discussions/the-call-prompter) — 2 comments, 1 upvote
  > **Top comment:** "I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter."
- Title: [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  You can port your number."
- Title: [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) — 1 comment
  > **Top comment:** "Phone, Fax, Meetings. Been a user for more than 10 years."
- Title: [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) — 1 comment
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/3cx-vs-goto-connect)