Compare 3CX and GoTo Connect 
Featured Products
At a Glance
Market Segments
Mid-Market (54.9% of reviews)
Small-Business (70.8% of reviews)
Entry-Level Pricing
Free 10 Users
Starting at $27.00 1 User, Per month
3CX
Star Rating
(534)4.4 out of 5
Market Segments
Mid-Market (54.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansGoTo Connect
Star Rating
(1,390)4.4 out of 5
Market Segments
Small-Business (70.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoTo Connect excels in user-friendliness, with many users highlighting its intuitive interface and ease of setup. One user mentioned, "I love the fact that the system is so user friendly and their support team is often so helpful," which reflects the positive experiences many have had during implementation.
- Users say that 3CX offers a highly intuitive management experience, with features centralized in one place. Reviewers appreciate how this streamlines communication, with one noting, "the platform is highly intuitive, and having all features centralized really streamlines communication for the entire team."
- According to verified reviews, GoTo Connect stands out for its sound quality and mobile support, making it a great choice for teams with field users. A user praised its "excellent sound quality" and noted that it "supports our sales field users via its mobile app," which is essential for on-the-go communication.
- Reviewers mention that 3CX's ease of configuration is a significant advantage, with many finding it straightforward to set up. One user highlighted that "the platform is user-friendly, offering distinct versions of its website and app for both computers and mobile phones," making it accessible for various users.
- G2 reviewers report that GoTo Connect's quality of support is a strong point, with many users expressing satisfaction with the assistance they receive. One user noted, "With the help of their support team, it was easy to implement and keep up with ongoing changes within the system," indicating a reliable support structure.
- Users say that while 3CX has a robust feature set, it sometimes lacks in customization options compared to GoTo Connect. This can be a drawback for teams looking for tailored solutions, as some users feel that GoTo Connect's customization features better meet their specific needs.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Free Trial
3CX
Free Trial is available
GoTo Connect
No trial information availableRatings
Meets Requirements
8.9
359
9.0
1,128
Ease of Use
9.0
366
9.0
1,141
Ease of Setup
8.8
246
8.7
802
Ease of Admin
9.0
229
8.9
781
Quality of Support
7.9
327
8.8
1,102
Has the product been a good partner in doing business?
8.6
218
9.1
774
Product Direction (% positive)
8.4
361
8.4
1,093
Features by Category
Dialing Options
Not enough data
8.9
12
Not enough data
8.8
11
Not enough data
Not enough data
Agent Tools
Not enough data
7.1
12
Not enough data
6.7
12
Not enough data
7.1
12
Automation
Not enough data
6.4
11
Not enough data
6.9
12
Not enough data
6.7
10
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
Not enough data
7.3
55
Not enough data
6.9
54
Not enough data
8.0
57
Agentic AI - Online Fax
Not enough data
6.5
10
Not enough data
6.8
10
Sending
Not enough data
9.0
62
Not enough data
9.0
59
Not enough data
8.4
59
Not enough data
8.8
59
Not enough data
8.5
56
Not enough data
8.7
58
Channels
Not enough data
7.4
30
Not enough data
6.9
30
Not enough data
6.0
29
Design
Not enough data
7.8
30
Not enough data
6.1
26
Not enough data
7.0
27
Not enough data
7.6
29
Not enough data
7.4
29
Generative AI
Not enough data
4.5
20
Not enough data
5.2
21
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.4
135
|
Verified
8.5
21
Feature Not Available
6.2
17
8.6
96
|
Verified
6.1
19
7.3
70
7.8
18
Feature Not Available
6.2
17
Generative AI
7.1
25
7.7
13
Functions
8.9
182
|
Verified
8.3
21
8.9
186
|
Verified
8.1
18
8.9
186
|
Verified
8.0
18
Feature Not Available
6.7
16
8.2
95
7.0
17
9.1
119
7.6
17
8.8
100
6.6
16
8.5
97
|
Verified
6.8
16
Agentic AI - Contact Center
6.7
15
4.4
6
7.0
18
4.4
6
7.1
14
5.8
6
7.3
14
3.9
6
Administrative
8.3
151
|
Verified
6.7
14
9.0
181
|
Verified
8.3
21
8.4
187
|
Verified
7.5
20
9.0
116
7.9
16
8.3
105
|
Verified
7.2
16
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
9.7
25
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.7
24
Not enough data
9.8
24
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
23
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
8.5
51
9.6
20
9.0
53
8.5
20
8.4
50
9.1
20
7.4
51
9.2
20
9.0
48
9.3
20
7.9
48
Basic Communication
9.5
192
|
Verified
9.2
905
|
Verified
8.4
133
|
Verified
8.0
396
|
Verified
8.3
133
|
Verified
7.8
448
|
Verified
8.2
118
|
Verified
7.9
384
|
Verified
8.8
173
|
Verified
8.6
650
|
Verified
9.5
185
|
Verified
9.1
737
|
Verified
Agentic AI - VoIP Providers
6.5
10
7.2
26
8.0
9
7.3
25
7.2
9
7.2
25
7.2
9
7.0
25
Access
8.5
118
|
Verified
8.2
478
|
Verified
8.5
155
|
Verified
8.2
504
8.4
165
|
Verified
8.4
507
|
Verified
Advanced Features
8.5
172
|
Verified
8.6
731
|
Verified
9.0
162
|
Verified
9.0
690
|
Verified
Feature Not Available
9.1
779
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Feature Not Available
9.7
24
|
Verified
9.0
101
|
Verified
9.1
23
|
Verified
Feature Not Available
Features
9.5
24
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
8.8
19
|
Verified
8.3
82
|
Verified
9.4
28
|
Verified
9.0
109
|
Verified
8.6
27
|
Verified
8.9
96
|
Verified
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
3CX and GoTo Connect are categorized as UCaaS Platforms, VoIP Providers, and Contact Center
Unique Categories
3CX is categorized as Live Chat, Video Conferencing, Call Center Infrastructure (CCI), and Cloud PBX Platforms
GoTo Connect is categorized as Customer Communications Management, Online Fax, Auto Dialer, Contact Center Quality Assurance, Conversational Support, Customer Self-Service, Digital Customer Service Platforms, and Social Customer Service
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.5%
Education Management
5.3%
Telecommunications
5.0%
Construction
4.3%
Other
69.9%
Information Technology and Services
8.5%
Hospital & Health Care
5.7%
Financial Services
5.4%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
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