# 3CX vs FreePBX Comparison
---
## AI Generated Summary
- **G2 reviewers report** that 3CX excels in overall user satisfaction, with a higher G2 Score reflecting its strong performance in quality and support metrics. Users appreciate its **intuitive management and configuration** , which streamlines communication across teams.
- **Users say** that FreePBX is a cost-effective solution, making it an attractive option for small businesses. Its **affordability** is frequently highlighted, allowing users to implement a robust PBX system without breaking the bank.
- **Reviewers mention** that 3CX offers a user-friendly experience with distinct versions for both computers and mobile devices. This flexibility, combined with features like automatic call handling, ensures that users never miss important calls.
- **According to verified reviews** , FreePBX stands out for its **ease of installation** , particularly for on-premise setups. Users find it straightforward to deploy, making it a solid choice for those who prefer not to use SaaS solutions.
- **G2 reviewers highlight** that while 3CX has a strong support system, FreePBX users rate its support quality even higher. This suggests that FreePBX may provide more responsive assistance, which can be crucial for businesses needing immediate help.
- **Users report** that both platforms have their strengths, but 3CX's centralized feature set and ease of use give it an edge in daily operations. In contrast, FreePBX's integration with CRM systems enhances its functionality for users who prioritize customer interaction.



| | 3CX | FreePBX | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 546 | 17 | 
| **Largest Market Segment** | Mid-Market (54.9% of reviews) | Small-Business (58.8% of reviews) | 
| **Entry Level Price** | Free 10 Users | No pricing available | 

---
## Top Pros & Cons

### 3CX

Pros:
- Ease of Use (44 reviews)
- Reliability (31 reviews)

Cons:
- Complex Processes (11 reviews)
- Difficult Configuration (10 reviews)

### FreePBX


Cons:
- Access Issues (1 reviews)
- Internet Dependency (1 reviews)

---
## Ratings Comparison
| Rating | 3CX | FreePBX | 
|---|---|---|
  | **Meets Requirements** | 8.9 (365 reviews) | 9.3 (10 reviews) | 
  | **Ease of Use** | 9.0 (373 reviews) | 8.7 (10 reviews) | 
  | **Ease of Setup** | 8.8 (253 reviews) | 9.0 (8 reviews) | 
  | **Ease of Admin** | 9.0 (236 reviews) | 9.0 (8 reviews) | 
  | **Quality of Support** | 7.9 (332 reviews) | 8.9 (9 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (226 reviews) | 9.2 (8 reviews) | 
  | **Product Direction (% positive)** | 8.4 (365 reviews) | 8.8 (10 reviews) | 

---
## Pricing

### 3CX

#### Entry-Level Pricing

Plan: 3CX SMB

Price: Free 10 Users

Description: Free for up to 10 users.

Key Features:
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams

[Browse all 3 editions](https://www.g2.com/products/3cx/pricing)

#### Free Trial

Yes

### FreePBX

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.2/10 | 303 |
| **FreePBX** | N/A | N/A |

#### Channels

| Feature | 3CX | FreePBX | 
|---|---|---|
| **Voice** | 9.4 (142 reviews) ✓ Verified | Not enough data | 
| **Social** | Feature Not Available | Not enough data | 
| **Web Chat** | 8.6 (94 reviews) ✓ Verified | Not enough data | 
| **Mobile SMS** | 7.3 (71 reviews) | Not enough data | 
| **Email** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | 3CX | FreePBX | 
|---|---|---|
| **AI Text-to-Speech** | 6.9 (23 reviews) | Not enough data | 

#### Functions

| Feature | 3CX | FreePBX | 
|---|---|---|
| **Session Routing** | 8.9 (181 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 8.9 (185 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 8.9 (184 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | Feature Not Available | Not enough data | 
| **Auto Dialer** | 8.2 (93 reviews) | Not enough data | 
| **IVR** | 9.1 (117 reviews) | Not enough data | 
| **Inbound Screen Pop** | 8.8 (98 reviews) | Not enough data | 
| **Persistent Data** | 8.4 (95 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | 3CX | FreePBX | 
|---|---|---|
| **Autonomous Task Execution** | 6.3 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (18 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 6.9 (12 reviews) | Not enough data | 

#### Administrative

| Feature | 3CX | FreePBX | 
|---|---|---|
| **Session Summary Notes** | 8.3 (149 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 9.0 (179 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 8.4 (185 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 9.0 (114 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 8.3 (103 reviews) ✓ Verified | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.0/10 | 144 |
| **FreePBX** | N/A | N/A |

#### Collaboration Tools

| Feature | 3CX | FreePBX | 
|---|---|---|
| **Screen Sharing** | 8.8 (68 reviews) ✓ Verified | Not enough data | 
| **Presentations** | 9.1 (37 reviews) ✓ Verified | Not enough data | 
| **Whiteboarding** | 9.0 (33 reviews) | Not enough data | 
| **Live Chat** | 9.2 (38 reviews) ✓ Verified | Not enough data | 
| **Hand Raising** | 8.5 (34 reviews) ✓ Verified | Not enough data | 

#### Meeting Coordination

| Feature | 3CX | FreePBX | 
|---|---|---|
| **Scheduling** | 8.4 (71 reviews) ✓ Verified | Not enough data | 
| **Recording** | 9.1 (67 reviews) ✓ Verified | Not enough data | 
| **Participant Permissions** | 9.2 (69 reviews) ✓ Verified | Not enough data | 
| **One-Click Join** | 8.9 (41 reviews) ✓ Verified | Not enough data | 

#### Software Type

| Feature | 3CX | FreePBX | 
|---|---|---|
| **Mobile** | 9.0 (82 reviews) ✓ Verified | Not enough data | 
| **Browser Application** | 9.3 (45 reviews) ✓ Verified | Not enough data | 
| **Desktop Application** | 9.2 (43 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 3CX | FreePBX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 54 |
| **FreePBX** | N/A | N/A |

#### Platform

| Feature | 3CX | FreePBX | 
|---|---|---|
| **Omnichannel** | 7.7 (40 reviews) | Not enough data | 
| **Mobile Access** | 8.9 (48 reviews) | Not enough data | 
| **Queue Management** | 9.1 (46 reviews) | Not enough data | 
| **Call Routing** | 8.8 (49 reviews) | Not enough data | 
| **Call Back** | 8.9 (47 reviews) | Not enough data | 
| **IVR** | 9.2 (42 reviews) | Not enough data | 
| **Automatic Call Distribution** | 9.1 (46 reviews) | Not enough data | 

#### Generative AI

| Feature | 3CX | FreePBX | 
|---|---|---|
| **AI Text-to-Speech** | 6.8 (14 reviews) | Not enough data | 

#### Workforce Management

| Feature | 3CX | FreePBX | 
|---|---|---|
| **Call Monitoring** | 9.2 (48 reviews) | Not enough data | 
| **Performance Evaluation** | 8.7 (47 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | 3CX | FreePBX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | 3CX | FreePBX | 
|---|---|---|
| **Call Recording** | 9.1 (49 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.5 (48 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 57 |
| **FreePBX** | N/A | N/A |

#### Generative AI

| Feature | 3CX | FreePBX | 
|---|---|---|
| **AI Text Generation** | 6.3 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (9 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.4 (9 reviews) | Not enough data | 

#### Communication

| Feature | 3CX | FreePBX | 
|---|---|---|
| **Pop-up Chat** | 9.3 (37 reviews) | Not enough data | 
| **Notifications** | 9.3 (38 reviews) | Not enough data | 
| **Targeted Emails** | Feature Not Available | Not enough data | 
| **In-App Messaging** | 9.3 (37 reviews) | Not enough data | 
| **Co-Browsing** | Feature Not Available | Not enough data | 

####  Internal Use

| Feature | 3CX | FreePBX | 
|---|---|---|
| **Customization ** | 8.9 (43 reviews) | Not enough data | 
| **Conversation Archiving** | 8.9 (37 reviews) | Not enough data | 
| **Lead Development** | Feature Not Available | Not enough data | 
| **Knowledge Base** | Feature Not Available | Not enough data | 
| **Team Inbox ** | 8.9 (36 reviews) | Not enough data | 
| **Customer Profiles** | 9.0 (34 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 27 |
| **FreePBX** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | 3CX | FreePBX | 
|---|---|---|
| **Call Management** | 9.7 (24 reviews) | Not enough data | 
| **Communication Management** | 8.9 (21 reviews) | Not enough data | 
| **Scalability** | 9.7 (21 reviews) | Not enough data | 
| **Integrations** | 8.3 (22 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.6 (23 reviews) | Not enough data | 
| **Accessibility** | 9.8 (23 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | 3CX | FreePBX | 
|---|---|---|
| **Security and Compliance** | 8.5 (20 reviews) | Not enough data | 
| **Analytics and Reporting** | 7.6 (21 reviews) | Not enough data | 
| **Support and Reliability** | 8.0 (22 reviews) | Not enough data | 
| **Automated attendant** | 7.0 (21 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 280 |
| **FreePBX** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | 3CX | FreePBX | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 9.3 (20 reviews) | Not enough data | 
| **Call Management** | 9.6 (19 reviews) | Not enough data | 
| **Network monitoring** | 8.4 (19 reviews) | Not enough data | 
| **Integrations** | 9.0 (19 reviews) | Not enough data | 
| **Virtual PBX** | 9.1 (19 reviews) | Not enough data | 
| **SIP trunking services** | 9.3 (19 reviews) | Not enough data | 

#### Basic Communication

| Feature | 3CX | FreePBX | 
|---|---|---|
| **Phone Calls** | 9.5 (193 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 8.4 (133 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 8.3 (132 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 8.2 (118 reviews) ✓ Verified | Not enough data | 
| **Conference Calls** | 8.8 (174 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 9.4 (186 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | 3CX | FreePBX | 
|---|---|---|
| **Autonomous Task Execution** | 6.1 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 6.9 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 6.9 (8 reviews) | Not enough data | 

#### Access

| Feature | 3CX | FreePBX | 
|---|---|---|
| **Software Pairing** | 8.4 (117 reviews) ✓ Verified | Not enough data | 
| **Browser Extension** | 8.5 (154 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 8.4 (164 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | 3CX | FreePBX | 
|---|---|---|
| **Hold Music** | 8.5 (173 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 9.0 (161 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | Feature Not Available | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.2/10 | 74 |
| **FreePBX** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | 3CX | FreePBX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | 3CX | FreePBX | 
|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | Not enough data | 
| **Native VoIP** | 9.7 (24 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 9.0 (22 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | 3CX | FreePBX | 
|---|---|---|
| **Voicemail to Email** | 9.4 (24 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 8.7 (18 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 9.4 (28 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.6 (27 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (1):** [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to 3CX (6):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Software](https://www.g2.com/categories/contact-center), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)



---
## Reviewer Demographics

### By Company Size

| Segment | 3CX | FreePBX | 
|---|---|---|
| **Small-Business** | 36.2% | 58.8% | 
| **Mid-Market** | 54.9% | 35.3% | 
| **Enterprise** | 8.9% | 5.9% | 

### By Industry

#### 3CX

- **Information Technology and Services:** 10.4%
- **Hospital & Health Care:** 5.4%
- **Education Management:** 5.2%
- **Telecommunications:** 4.9%
- **Construction:** 4.2%
- **Computer Software:** 4.0%
- **Financial Services:** 4.0%
- **Computer & Network Security:** 3.8%
- **E-Learning:** 3.5%
- **Insurance:** 3.1%
- **Other:** 51.5%

#### FreePBX

- **Telecommunications:** 17.6%
- **Wholesale:** 5.9%
- **Transportation/Trucking/Railroad:** 5.9%
- **Public Relations and Communications:** 5.9%
- **Mechanical or Industrial Engineering:** 5.9%
- **Market Research:** 5.9%
- **Information Technology and Services:** 5.9%
- **Hospital & Health Care:** 5.9%
- **Health, Wellness and Fitness:** 5.9%
- **Gambling & Casinos:** 5.9%
- **Other:** 29.4%

---
## Alternatives

### Alternatives to 3CX

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3567 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1548 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1370 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (633 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1587 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) — 4.8/5 stars (81 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)

### Alternatives to FreePBX

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1370 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (633 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3567 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (927 reviews)
- [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) — 4.6/5 stars (2667 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (522 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (490 reviews)

---
## Top Discussions

### 3CX

- Title: [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) — 2 comments, 1 upvote
  > **Top comment:** "In order to do this there are 2 things you need to do:
1) Make sure you are using either the 3CX WebClient or 3CX Desktop App to make calls
2) Use either..."
- Title: [Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.](https://www.g2.com/discussions/25993-getting-stun-setup-for-remote-employees-has-been-a-challenge-during-this-covid-19-pandemic) — 2 comments, 1 upvote
  > **Top comment:** "Hello Tim,

Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for..."
- Title: [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Business communication system primarily used for VoIP Phone System"
- Title: [Arabic Support !?](https://www.g2.com/discussions/arabic-support) — 1 comment, 1 upvote
  > **Top comment:** "I am not sure if they support in arabic language but the language has issues in 3cx as it is written from right to left."
- Title: [Teams integration](https://www.g2.com/discussions/34346-teams-integration) — 1 comment, 1 upvote
  > **Top comment:** "www.ring2teams.com/3cx

Let me know if you would like a free trial 

luke@exceltelecom.co.uk"

### FreePBX

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/3cx-vs-freepbx)