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Compare 3CX and FreePBX 
Featured Products
At a Glance
Market Segments
Mid-Market (54.9% of reviews)
Small-Business (60.0% of reviews)
Entry-Level Pricing
Free 10 Users
No pricing available
3CX
Star Rating
(529)4.4 out of 5
Market Segments
Mid-Market (54.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansFreePBX
Star Rating
(15)4.4 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about FreePBXSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 3CX excels in overall user satisfaction, with a higher G2 Score reflecting its strong performance in quality and support metrics. Users appreciate its intuitive management and configuration, which streamlines communication across teams.
- Users say that FreePBX is a cost-effective solution, making it an attractive option for small businesses. Its affordability is frequently highlighted, allowing users to implement a robust PBX system without breaking the bank.
- Reviewers mention that 3CX offers a user-friendly experience with distinct versions for both computers and mobile devices. This flexibility, combined with features like automatic call handling, ensures that users never miss important calls.
- According to verified reviews, FreePBX stands out for its ease of installation, particularly for on-premise setups. Users find it straightforward to deploy, making it a solid choice for those who prefer not to use SaaS solutions.
- G2 reviewers highlight that while 3CX has a strong support system, FreePBX users rate its support quality even higher. This suggests that FreePBX may provide more responsive assistance, which can be crucial for businesses needing immediate help.
- Users report that both platforms have their strengths, but 3CX's centralized feature set and ease of use give it an edge in daily operations. In contrast, FreePBX's integration with CRM systems enhances its functionality for users who prioritize customer interaction.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
FreePBX
No pricing availableFree Trial
3CX
Free Trial is available
FreePBX
No trial information availableRatings
Meets Requirements
8.9
355
9.4
8
Ease of Use
9.0
362
8.8
8
Ease of Setup
8.8
242
8.9
6
Ease of Admin
9.0
225
8.9
6
Quality of Support
7.9
323
9.0
8
Has the product been a good partner in doing business?
8.6
214
9.4
6
Product Direction (% positive)
8.4
357
8.5
8
Features by Category
Channels
9.3
133
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
96
|
Verified
Not enough data
7.3
70
Not enough data
Feature Not Available
Not enough data
Generative AI
7.1
25
Not enough data
Functions
8.9
182
|
Verified
Not enough data
8.9
186
|
Verified
Not enough data
8.9
183
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
95
Not enough data
9.1
119
Not enough data
8.8
100
Not enough data
8.5
97
|
Verified
Not enough data
Agentic AI - Contact Center
6.7
15
Not enough data
7.4
17
Not enough data
7.1
14
Not enough data
7.3
14
Not enough data
Administrative
8.3
151
|
Verified
Not enough data
9.0
180
|
Verified
Not enough data
8.5
186
|
Verified
Not enough data
9.0
116
Not enough data
8.3
105
|
Verified
Not enough data
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
25
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.7
24
Not enough data
9.8
24
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
23
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.5
192
|
Verified
Not enough data
8.4
133
|
Verified
Not enough data
8.3
133
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.8
173
|
Verified
Not enough data
9.5
185
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
118
|
Verified
Not enough data
8.5
155
|
Verified
Not enough data
8.4
165
|
Verified
Not enough data
Advanced Features
8.5
172
|
Verified
Not enough data
9.0
162
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and FreePBX are categorized as Cloud PBX Platforms
Unique Categories
3CX is categorized as UCaaS Platforms, Live Chat, VoIP Providers, Contact Center, Video Conferencing, and Call Center Infrastructure (CCI)
FreePBX has no unique categories
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
FreePBX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.1%
Hospital & Health Care
5.5%
Telecommunications
5.1%
Education Management
4.8%
Construction
4.6%
Other
69.9%
Telecommunications
20.0%
Wholesale
6.7%
Transportation/Trucking/Railroad
6.7%
Mechanical or Industrial Engineering
6.7%
Market Research
6.7%
Other
53.3%
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
FreePBX has no discussions with answers
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