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# 3CX vs FreePBX Comparison - What are their main differences?

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3CXFreePBX[+ Add Product](#)

Pricing

**3CX**
Free Trial

**Free** 10 Users · 3CX SMB

**FreePBX**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**3CX**
1 month

Based on 53 responses

**FreePBX**
\<1 monthFaster

Based on 6 responses

Return on Investment

**3CX**
11 months

Based on 48 responses

**FreePBX**
3 months8 months sooner

Based on 6 responses

Perceived Cost

**3CX**
$$$$$

**FreePBX**
Not enough reviews yet

Average Discount

**3CX**
9%

**FreePBX**
Not enough reviews yet

 ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")

 ![FreePBX](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2cb8851bb37b5b07e91457db66d3632e/freepbx.png "FreePBX")

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**Pros & Cons**
from reviews

**3CX**
[
Ease of Use (42)
](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1600783&qs=pros-and-cons#reviews)[
Reliability (31)
](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1603417&qs=pros-and-cons#reviews)[
Complex Processes (11)
](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=2074498&qs=pros-and-cons#reviews)[
Difficult Configuration (10)
](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1604450&qs=pros-and-cons#reviews)

**FreePBX**
[
Access Issues (1)
](https://www.g2.com/products/freepbx/reviews?filters%5Bsentiment_snippet%5D=2050281&qs=pros-and-cons#reviews)[
Internet Dependency (1)
](https://www.g2.com/products/freepbx/reviews?filters%5Bsentiment_snippet%5D=2050283&qs=pros-and-cons#reviews)

Integrations

**3CX**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c105f4f8827168bae9e6e660fe8ee3eb/1crm.png "Product Avatar Image")

1CRM

](https://www.g2.com/products/1crm/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1adedf3f49226f619b94a16dd159982e/ams-ams.jpeg "Product Avatar Image")

AMS

](https://www.g2.com/products/ams-ams/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_03f8d2757ccca353d8c2fd621675709f/bitrix24.png "Product Avatar Image")

Bitrix24

](https://www.g2.com/products/bitrix24/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8c7fcdc233927c70579af08a6bc3a754/cargas-energy.jpg "Product Avatar Image")

Cargas Energy

](https://www.g2.com/products/cargas-energy/reviews)[
View all
](https://www.g2.com/products/3cx/integrations)

**FreePBX**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1b9418bf43c9dc6ee407143c6a7fe95c/telnyx-cpaas.jpeg "Product Avatar Image")

Telnyx CPaaS

](https://www.g2.com/products/telnyx-cpaas/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_47d3a1103e64b9c2d8d907d26f16e836/twilio.png "Product Avatar Image")

Twilio

](https://www.g2.com/products/twilio/reviews)[
View all
](https://www.g2.com/products/freepbx/integrations)

Screenshots

**3CX**
 ![3CX screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/120246/3CX-Contact-Center.png)

**FreePBX**
No screenshot available

**Ratings**
from reviews

Meets Requirements

**3CX**

8.9

8.9367

**FreePBX**

9.3

9.310

Ease of Use

**3CX**

9.0

9.0375

**FreePBX**

8.7

8.710

Ease of Setup

**3CX**

8.8

8.8255

**FreePBX**

9.0

9.08

Ease of Admin

**3CX**

9.0

9.0238

**FreePBX**

9.0

9.08

Quality of Support

**3CX**

7.9

7.9334

**FreePBX**

8.9

8.99

Has the product been a good partner in doing business?

**3CX**

8.6

8.6228

**FreePBX**

9.2

9.28

Product Direction (% positive)

**3CX**

8.4

8.4367

**FreePBX**

8.8

8.810

**Features**
ratings from reviews

UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

9.2

74

Not enough data

Agentic AI - UCaaS Platforms

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Extensions

Native VoIP

9.7(won by default)

24

|

Verified

Not enough data

CCaaS Option

9.0(won by default)

22

|

Verified

Not enough data

Tenancy Flexibility

Feature Not Available

Not enough data

Features

Voicemail to Email

9.4(won by default)

24

|

Verified

Not enough data

File Sharing

8.7(won by default)

18

|

Verified

Not enough data

Voice Conferencing

9.4(won by default)

28

|

Verified

Not enough data

Video Conferencing

8.6(won by default)

27

|

Verified

Not enough data

Voicemail to SMS

Feature Not Available

Not enough data

Conference Transcripts

Feature Not Available

Not enough data

Electronic Faxes

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Virtual Voicemail

Not enough data

Not enough data

Additional Functionality

Trend Analysis

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Virtual Backgrounds

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Multi-User Collaboration

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Cloud PBX Platforms[Hide 46 FeaturesShow 46 Features](javascript:void(0);)

8.7

28

Not enough data

Basic Communication - Cloud PBX

Call Management

9.7(won by default)

25

Not enough data

Communication Management

8.9(won by default)

21

Not enough data

Scalability

9.7(won by default)

21

Not enough data

Integrations

8.4(won by default)

23

Not enough data

Mobile Accessibility

9.6(won by default)

23

Not enough data

Accessibility

9.8(won by default)

23

Not enough data

Contact Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Advanced Features - Cloud PBX

Security and Compliance

8.5(won by default)

20

Not enough data

Analytics and Reporting

7.7(won by default)

22

Not enough data

Support and Reliability

8.0(won by default)

22

Not enough data

Automated attendant

7.1(won by default)

22

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Additional Functionality

Virtual Extensions

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

For Cloud Phone Systems

Not enough data

Not enough data

Ring Groups

Not enough data

Not enough data

Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);)

8.2

303

Not enough data

Channels

Voice

9.4(won by default)

142

|

Verified

Not enough data

Live Chat

8.6(won by default)

94

|

Verified

Not enough data

Mobile SMS

7.3(won by default)

71

Not enough data

Social

Feature Not Available

Not enough data

Email

Feature Not Available

Not enough data

Generative AI

AI Text-to-Speech

6.9(won by default)

23

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Contact Center

Autonomous Task Execution

6.3(won by default)

13

Not enough data

Cross-system Integration

7.0(won by default)

18

Not enough data

Natural Language Interaction

6.9(won by default)

12

Not enough data

Proactive Assistance

6.9(won by default)

12

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Functions

Call Routing

8.9(won by default)

181

|

Verified

Not enough data

Session Queuing

8.9(won by default)

185

|

Verified

Not enough data

Concurrent Calling

8.9(won by default)

184

|

Verified

Not enough data

Auto Dialer

8.2(won by default)

93

Not enough data

IVR

9.1(won by default)

117

Not enough data

Inbound Screen Pop

8.8(won by default)

98

Not enough data

Persistent Data

8.4(won by default)

95

|

Verified

Not enough data

Speech Analytics

Feature Not Available

Not enough data

Predictive Dialer

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Administrative

Session Summary Notes

8.3(won by default)

149

|

Verified

Not enough data

Administrator Access

9.0(won by default)

179

|

Verified

Not enough data

Reporting & Dashboards

8.4(won by default)

185

|

Verified

Not enough data

Session Recording

9.0(won by default)

114

Not enough data

Agent Scheduling and Assignment

8.3(won by default)

103

|

Verified

Not enough data

Callback Scheduling

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Additional Functionality

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Quality Management

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Video Conferencing[Hide 77 FeaturesShow 77 Features](javascript:void(0);)

9.0

145

Not enough data

Collaboration Tools

Screen Sharing

8.8(won by default)

68

|

Verified

Not enough data

Presentations

9.1(won by default)

37

|

Verified

Not enough data

Whiteboarding

9.0(won by default)

33

Not enough data

Real-Time Chat

9.2(won by default)

39

|

Verified

Not enough data

Hand Raising

8.5(won by default)

34

|

Verified

Not enough data

File Sharing

Not enough data

Not enough data

Private Chat

Not enough data

Not enough data

Real-Time Chat

Not enough data

Not enough data

Meeting Coordination

Scheduling

8.4(won by default)

71

|

Verified

Not enough data

Video Call Recording

9.1(won by default)

67

|

Verified

Not enough data

Participant Permissions

9.2(won by default)

69

|

Verified

Not enough data

One-Click Join

8.9(won by default)

41

|

Verified

Not enough data

Video Streaming

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Event Scheduling

Not enough data

Not enough data

Software Type

Mobile

9.0(won by default)

83

|

Verified

Not enough data

Browser Application

9.3(won by default)

46

|

Verified

Not enough data

Desktop Application

9.2(won by default)

44

|

Verified

Not enough data

Agentic AI - Video Conferencing

Autonomous Task Execution

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Additional Functionality

Video Support

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Attendance Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Registration Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Breakout Rooms

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

API

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Whiteboard

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

Presentation Streaming

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

User Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Microsoft Outlook Integration

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto Framing

Not enough data

Not enough data

On-Demand Webcasting

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Two Way Audio & Video

Not enough data

Not enough data

User Profiles

Not enough data

Not enough data

Video Management

Not enough data

Not enough data

Polls/Voting

Not enough data

Not enough data

Event Management

Not enough data

Not enough data

Brand Management

Not enough data

Not enough data

HD Audio/Video

Not enough data

Not enough data

Presentation Tools

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Host Controls

Not enough data

Not enough data

Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

8.7

54

Not enough data

Generative AI

AI Text-to-Speech

6.8(won by default)

14

Not enough data

Generative AI

Not enough data

Not enough data

Platform

Omnichannel

7.7(won by default)

40

Not enough data

Mobile Access

8.9(won by default)

48

Not enough data

Queue Management

9.1(won by default)

46

Not enough data

Call Routing

8.8(won by default)

49

Not enough data

Call Back

8.9(won by default)

47

Not enough data

IVR

9.2(won by default)

42

Not enough data

Automatic Call Distribution

9.1(won by default)

46

Not enough data

Call Transfer

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Call Center Infrastructure (CCI)

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Workforce Management

Call Monitoring

9.2(won by default)

48

Not enough data

Performance Evaluation

8.7(won by default)

47

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Administrative

Call Recording

9.1(won by default)

49

Not enough data

Reporting & Dashboards

8.5(won by default)

48

Not enough data

Call Reporting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Phone Key Input

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Voice Customization

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Pre-recorded Messages

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Multiple Scripts

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

8.5

57

Not enough data

Generative AI

AI Text Generation

6.3(won by default)

10

Not enough data

AI Text Summarization

7.2(won by default)

9

Not enough data

AI Text-to-Speech

7.4(won by default)

9

Not enough data

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

9.3(won by default)

37

Not enough data

Notifications

9.3(won by default)

38

Not enough data

In-App Messaging

9.3(won by default)

37

Not enough data

Targeted Emails

Feature Not Available

Not enough data

Co-Browsing

Feature Not Available

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

8.9(won by default)

43

Not enough data

Conversation Archiving

8.9(won by default)

37

Not enough data

Team Inbox 

8.9(won by default)

36

Not enough data

Customer Profiles

9.0(won by default)

34

Not enough data

Lead Development

Feature Not Available

Not enough data

Knowledge Base

Feature Not Available

Not enough data

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);)

8.5

281

Not enough data

Platform Basics - VoIP Providers

PBX systems, VoIP Softphone

9.4(won by default)

21

Not enough data

Call Management

9.6(won by default)

19

Not enough data

Network monitoring

8.4(won by default)

19

Not enough data

Integrations

9.0(won by default)

19

Not enough data

Virtual PBX

9.1(won by default)

19

Not enough data

SIP trunking services

9.3(won by default)

19

Not enough data

Contact Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Center Integration

Not enough data

Not enough data

Agentic AI - VoIP Providers

Autonomous Task Execution

6.1(won by default)

9

Not enough data

Cross-system Integration

7.7(won by default)

8

Not enough data

Adaptive Learning

6.9(won by default)

8

Not enough data

Proactive Assistance

6.9(won by default)

8

Not enough data

Basic Communication

Phone Calls

9.5(won by default)

194

|

Verified

Not enough data

Video Calls

8.4(won by default)

134

|

Verified

Not enough data

Instant Messaging

8.3(won by default)

133

|

Verified

Not enough data

Screen Sharing

8.2(won by default)

118

|

Verified

Not enough data

Conference Calls

8.8(won by default)

175

|

Verified

Not enough data

Desk-to-Desk Calls

9.4(won by default)

187

|

Verified

Not enough data

SMS Messaging

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

Access

Software Pairing

8.4(won by default)

117

|

Verified

Not enough data

Browser Extension

8.5(won by default)

155

|

Verified

Not enough data

Individual Download

8.4(won by default)

164

|

Verified

Not enough data

Advanced Features

Hold Music

8.6(won by default)

174

|

Verified

Not enough data

Automated Attendants

9.0(won by default)

162

|

Verified

Not enough data

VOiP Number

Feature Not Available

Not enough data

Additional Functionality

Live Chat

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Employee Directory

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Virtual Call Center

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

IVR

Not enough data

Not enough data

API

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Call Conferencing

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Caller Profiles

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

VoIP Connection

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

VoIP

Not enough data

Not enough data

Call Queues

Not enough data

Not enough data

Call Screening

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Online Voice Transmission

Not enough data

Not enough data

Unified Communications

Not enough data

Not enough data

Voicemail Transcription

Not enough data

Not enough data

Show 2 feature categories with incomplete data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")](https://www.g2.com/products/3cx/reviews)

3CX

Small-Business(50 or fewer emp.)

36.2%

Mid-Market(51-1000 emp.)

55.0%

Enterprise(\> 1000 emp.)

8.8%

[![FreePBX](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2cb8851bb37b5b07e91457db66d3632e/freepbx.png "FreePBX")](https://www.g2.com/products/freepbx/reviews)

FreePBX

Small-Business(50 or fewer emp.)

58.8%

Mid-Market(51-1000 emp.)

35.3%

Enterprise(\> 1000 emp.)

5.9%

Small-Business

(50 or fewer emp.)

36.2%

58.8%

Mid-Market

(51-1000 emp.)

55.0%

35.3%

Enterprise

(\> 1000 emp.)

8.8%

5.9%

Reviewers' Industry

[![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")](https://www.g2.com/products/3cx/reviews)
3CX

Information Technology and Services

10.8%

Hospital & Health Care

5.4%

Education Management

5.2%

Telecommunications

4.9%

Construction

4.2%

Other

69.6%

[![FreePBX](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2cb8851bb37b5b07e91457db66d3632e/freepbx.png "FreePBX")](https://www.g2.com/products/freepbx/reviews)
FreePBX

Telecommunications

17.6%

Wholesale

5.9%

Transportation/Trucking/Railroad

5.9%

Public Relations and Communications

5.9%

Mechanical or Industrial Engineering

5.9%

Other

58.8%

FAQs

## 3CX vs FreePBX FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between 3CX vs FreePBX?

3CX and FreePBX differ most clearly in reviewer volume, support satisfaction, and market segment focus, with 3CX having a much larger review base and FreePBX scoring higher on support and requirements.

| [3CX](https://www.g2.com/products/3cx/reviews) | [FreePBX](https://www.g2.com/products/freepbx/reviews) |
| --- | --- |
| 4.4/5 (547 reviews) | 4.5/5 (17 reviews) |
| Mid-Market | Small-Business |
| 8.8 | 9.0 |
| 7.9 | 8.9 |
| Ease of Use (42 all-time mentions) | — |

### How do the pricing models of 3CX and FreePBX compare?

FreePBX is rated higher for price satisfaction, with a Price/Cost-related score of 9.2 versus 3CX's 8.6.

- **3CX:** In recent reviews, many highlight 3CX as affordable and cost-effective, but some mention frustration with shifting pricing models and feature access tied to higher tiers.
- **FreePBX:** Reviewers consistently praise FreePBX for being low-cost or free, with robust features available without significant expense.
- **Switching reasons:** Several reviewers mention switching to FreePBX or considering it due to its lower cost and open-source flexibility.

### What are the best alternatives to 3CX and FreePBX?

The best alternatives to 3CX and FreePBX are Nextiva, Genesys Cloud CX, and RingEX.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [3CX](https://www.g2.com/products/3cx/reviews) | 4.4/5 (547 reviews) | Mid-Market | Affordable and cost-effective, but some frustration with pricing changes | Ease of Use (42 all-time mentions) |
| [FreePBX](https://www.g2.com/products/freepbx/reviews) | 4.5/5 (17 reviews) | Small-Business | Low-cost or free, robust features at minimal expense | Flexible, open-source, and highly customizable |
| [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3622 reviews) | Small-Business | — | Reliable service and strong customer support |
| [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1558 reviews) | Mid-Market | — | Comprehensive feature set for contact centers |
| [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1434 reviews) | Small-Business | — | Easy to use and scalable for growing businesses |

### Which Contact Center features should I prioritize when comparing 3CX and FreePBX?

Buyers comparing 3CX and FreePBX should prioritize Ease of Setup, Quality of Support, Integrations, Customization, and Mobile capabilities.

- **Ease of Setup:** 3CX scores 8.8, FreePBX scores 9.0.
- **Quality of Support:** 3CX scores 7.9, FreePBX scores 8.9.
- **Integrations:** 3CX has 20 all-time mentions for integrations; FreePBX integrates with Twilio (recent review mention).
- **Customization:** FreePBX is frequently cited for its flexibility and open-source customization in recent reviews.
- **Mobile:** Mobile is the most frequently mentioned feature across both products' reviews.

### What are the pros and cons of 3CX vs FreePBX?

3CX's headline strength is ease of use, while FreePBX stands out for flexibility and low cost.

- **3CX strengths:** Ease of Use (42 all-time mentions), Reliability (31), Flexibility (23), Features (22), Easy Setup (21), Integrations (20), Intuitive (18), User Interface (18), Easy Communication (17), VoIP Services (17), Customer Support (15), Accessibility (13), Easy Integration (13), Helpful (13), Simple (13), Affordable (12), Call Quality (11), Customization (11), Efficiency (11).
- **3CX trade-offs:** Complex Processes (11 all-time mentions), frustration with shifting pricing models, and some limitations in integrations and reporting.
- **FreePBX strengths:** Flexible, open-source, highly customizable, low cost, and robust feature set cited in recent reviews.
- **FreePBX trade-offs:** Interface complexity, learning curve for advanced features, and occasional update or configuration challenges.

### Is 3CX or FreePBX better for small businesses?

FreePBX is the better fit for small businesses, as it is most frequently reviewed by small-business users and praised for its low cost and flexibility.

- **3CX:** Largest segment is Mid-Market; reviewers highlight ease of use and cost-effectiveness, but some note pricing changes and support limitations.
- **FreePBX:** Largest segment is Small-Business; reviewers consistently cite affordability, flexibility, and suitability for small office deployments.

### Which Contact Center platform has better integrations?

3CX is favored for integrations, with more reviewer-cited integration mentions than FreePBX.

- **3CX:** Integrations are cited in 20 all-time reviews, including HubSpot and Salesforce in recent reviews.
- **FreePBX:** Twilio integration is mentioned in recent reviews.

### How do 3CX and FreePBX compare on customer support?

FreePBX scores materially higher on Quality of Support, with a 1.0-point advantage over 3CX (8.9 vs 7.9).

- **3CX:** Reviewers describe support as helpful in many cases, but several mention frustration with support access, ticketing requirements, and paid support tiers.
- **FreePBX:** Reviewers consistently praise support responsiveness and helpfulness, with multiple mentions of strong documentation and community resources.

### Which is easier to implement, 3CX or FreePBX?

FreePBX and 3CX are rated at parity for Ease of Setup, with scores of 9.0 and 8.8 respectively.

- **3CX:** Reviewers frequently highlight easy setup and quick deployment, but some note that advanced configuration can be complex for non-technical users.
- **FreePBX:** Reviewers describe setup as straightforward, especially for those familiar with PBX systems, but mention a learning curve for advanced customization.

### Which product has better Mobile?

Mobile is the most frequently mentioned feature across both products' reviews, with 3CX receiving more explicit praise for its mobile capabilities.

- **3CX:** Mobile is cited as a key benefit in recent reviews, with multiple mentions of the mobile app's convenience and accessibility for remote work.
- **FreePBX:** Reviewers note the ability to use VOIP mobile apps and access office lines remotely, but with less frequency and detail than 3CX.

Alternatives

**3CX Alternatives**

 ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")

[
Nextiva
](/products/nextiva/reviews)

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

 ![Webex Calling](https://images.g2crowd.com/uploads/product/hd_favicon/19f6fb8cb90b33e10a8a01dbbd84cfb6/webex-calling.svg "Webex Calling")

[
Webex Calling
](/products/webex-calling/reviews)

**FreePBX Alternatives**

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

 ![Vonage Business Communications](https://images.g2crowd.com/uploads/product/hd_favicon/d9a7c4d42111054e8f19a3e05fd07533/vonage-business-communications.svg "Vonage Business Communications")

[
Vonage Business Communications
](/products/vonage-business-communications/reviews)

 ![Webex Calling](https://images.g2crowd.com/uploads/product/hd_favicon/19f6fb8cb90b33e10a8a01dbbd84cfb6/webex-calling.svg "Webex Calling")

[
Webex Calling
](/products/webex-calling/reviews)

 ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")

[
Nextiva
](/products/nextiva/reviews)