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At a Glance
Market Segments
Mid-Market (56.3% of reviews)
Small-Business (57.9% of reviews)
Entry-Level Pricing
Free 10 Users
$25 Per user, per month invoiced annually
3CX
Star Rating
(516)4.4 out of 5
Market Segments
Mid-Market (56.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansDialpad Connect
Star Rating
(3,947)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both 3CX and Dialpad Connect have a strong focus on ease of use, with Dialpad Connect slightly edging out with a score of 9.1 compared to 3CX's 9.0. Reviewers mention that Dialpad's intuitive interface makes it easier for new users to get started quickly.
- Reviewers mention that 3CX excels in its native VoIP capabilities, scoring 9.6, which users say provides superior call quality and reliability. In contrast, Dialpad Connect, while still strong at 9.1, does not match the same level of performance in this area.
- Users on G2 highlight that 3CX's recording feature scores 9.1, allowing for high-quality call recordings that are easily accessible. Dialpad Connect's recording feature, while functional, scores lower at 8.8, with some users noting limitations in playback options.
- Reviewers mention that Dialpad Connect shines in its instant messaging capabilities, scoring 9.1, which users say enhances team collaboration. 3CX, with a score of 8.3, is seen as less robust in this area, with users expressing a desire for more integrated messaging features.
- Users report that both platforms offer solid support, but Dialpad Connect scores higher at 8.5 compared to 3CX's 7.9. Reviewers mention that Dialpad's customer service is responsive and helpful, which is a significant factor for businesses needing reliable support.
- G2 users highlight that 3CX's video conferencing feature scores 8.5, which is adequate but not as competitive as Dialpad Connect's score of 9.3. Reviewers mention that Dialpad's video conferencing capabilities are more feature-rich, including better screen sharing and participant management options.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Free Trial
3CX
Free Trial is available
Dialpad Connect
Free Trial is available
Ratings
Meets Requirements
9.0
343
8.9
3,196
Ease of Use
9.0
350
9.1
3,216
Ease of Setup
8.8
231
9.0
1,201
Ease of Admin
9.0
219
8.9
1,111
Quality of Support
8.0
312
8.5
2,485
Has the product been a good partner in doing business?
8.7
208
8.9
1,035
Product Direction (% positive)
8.5
345
8.2
3,051
Features by Category
Lead Facilitation
Not enough data
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Organization
Not enough data
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Performance Analysis
Not enough data
8.3
28
Not enough data
8.5
28
Sales Analysis
Not enough data
8.2
26
Not enough data
8.1
26
Generative AI
Not enough data
9.1
17
Not enough data
9.3
17
Agentic AI - AI Sales Assistant
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Channels
9.3
125
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
94
|
Verified
Not enough data
7.3
68
Not enough data
Feature Not Available
Not enough data
Generative AI
6.9
24
Not enough data
Functions
8.9
179
|
Verified
Not enough data
8.9
184
|
Verified
Not enough data
8.9
181
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
94
Not enough data
9.1
117
Not enough data
8.7
98
Not enough data
8.5
95
|
Verified
Not enough data
Agentic AI - Contact Center
6.4
14
Not enough data
6.8
14
Not enough data
7.1
13
Not enough data
7.2
13
Not enough data
Administrative
8.2
150
|
Verified
Not enough data
9.0
178
|
Verified
Not enough data
8.5
183
|
Verified
Not enough data
9.0
115
Not enough data
8.3
104
|
Verified
Not enough data
Collaboration Tools
8.8
69
|
Verified
8.7
1276
9.1
38
|
Verified
8.8
292
9.0
34
9.0
49
9.2
39
|
Verified
9.0
327
8.6
35
|
Verified
9.3
52
Meeting Coordination
8.4
72
|
Verified
8.7
1191
9.1
68
|
Verified
8.8
1112
9.2
70
|
Verified
8.9
359
8.9
42
|
Verified
9.2
362
Software Type
9.0
83
|
Verified
8.6
1039
9.3
46
|
Verified
9.0
350
9.2
43
|
Verified
8.9
267
Agentic AI - Video Conferencing
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Feedback Analysis
Not enough data
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Feedback Sources
Not enough data
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Generative AI
Not enough data
8.7
18
Not enough data
8.8
18
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
22
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.3
22
Not enough data
9.6
22
Not enough data
9.8
22
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
22
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
8.3
29
9.6
20
9.3
31
8.5
20
9.1
29
9.1
20
8.6
32
9.2
20
8.0
29
9.3
20
8.4
29
Basic Communication
9.4
189
|
Verified
9.2
900
|
Verified
8.4
133
|
Verified
8.3
437
|
Verified
8.3
133
|
Verified
9.1
711
|
Verified
8.2
118
|
Verified
8.4
457
|
Verified
8.8
173
|
Verified
8.9
636
|
Verified
9.4
183
|
Verified
9.2
630
|
Verified
Agentic AI - VoIP Providers
6.5
10
8.3
27
8.0
9
8.8
28
7.2
9
8.3
28
7.2
9
8.5
27
Access
8.5
117
|
Verified
8.7
523
|
Verified
8.5
153
|
Verified
8.7
578
|
Verified
8.4
164
|
Verified
9.1
691
|
Verified
Advanced Features
8.5
171
|
Verified
8.7
643
|
Verified
9.0
161
|
Verified
8.7
514
|
Verified
Feature Not Available
9.3
787
|
Verified
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
8.5
13
Not enough data
8.7
14
Calling
Not enough data
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
637
Not enough data
9.1
652
Not enough data
8.8
14
Contacts
Not enough data
8.7
649
Not enough data
8.6
576
Not enough data
8.6
517
Insights
Not enough data
8.5
493
Not enough data
8.7
554
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.3
16
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
8.8
91
|
Verified
9.7
24
|
Verified
9.2
97
|
Verified
9.1
23
|
Verified
9.0
80
|
Verified
Features
9.5
24
|
Verified
9.1
122
|
Verified
Feature Not Available
Feature Not Available
8.8
19
|
Verified
9.3
89
9.4
28
|
Verified
9.3
113
|
Verified
8.6
27
|
Verified
9.3
84
|
Verified
Feature Not Available
8.9
99
|
Verified
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
3CX and Dialpad Connect are categorized as UCaaS Platforms, VoIP Providers, and Video Conferencing
Unique Categories
3CX is categorized as Live Chat, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, and Outbound Call Tracking
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.2%
Hospital & Health Care
5.7%
Telecommunications
5.2%
Education Management
5.0%
Financial Services
4.2%
Other
69.7%
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
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