# 3CX vs Crisp Comparison
---
## AI Generated Summary
- **G2 reviewers report** that both 3CX and Crisp offer user-friendly interfaces, but 3CX stands out for its ability to connect personal phones to the main office line, enhancing communication flexibility. Users appreciate its simplicity and strong call-handling features, making it a reliable choice for businesses.
- **Users say** that Crisp excels in providing a seamless integration experience, with many finding it easy to add to their websites. The platform is praised for its constant innovation, which gives users confidence in its ongoing improvements and reliability for daily customer support tasks.
- **Reviewers mention** that while both products are easy to use, Crisp has a slight edge in customer support quality. Users highlight the helpfulness of Crisp's support team in guiding them through setup and ensuring a smooth experience, which is crucial for businesses relying on live chat.
- **According to verified reviews** , 3CX is favored for its robust management features and ease of outbound calling, particularly for users with international clients. This makes it a strong contender for mid-market businesses looking for reliable communication tools.
- **G2 reviewers note** that Crisp's shared inbox feature is a significant advantage for teams, allowing for efficient management of conversations in one place. This functionality is particularly beneficial for small businesses that require streamlined communication among team members.
- **Users highlight** that both platforms have strong customization options, but 3CX is noted for its superior admin capabilities. This allows businesses to tailor the software to their specific needs, enhancing overall usability and satisfaction in daily operations.



| | 3CX | Crisp | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 547 | 197 | 
| **Largest Market Segment** | Mid-Market (55.0% of reviews) | Small-Business (87.9% of reviews) | 
| **Entry Level Price** | Free 10 Users | Free | 

---
## Top Pros & Cons

### 3CX

Pros:
- Ease of Use (44 reviews)
- Reliability (31 reviews)

Cons:
- Complex Processes (11 reviews)
- Difficult Configuration (10 reviews)

### Crisp

Pros:
- Customer Support (30 reviews)
- Features (28 reviews)

Cons:
- Missing Features (10 reviews)
- Limited Features (7 reviews)

---
## Ratings Comparison
| Rating | 3CX | Crisp | 
|---|---|---|
  | **Meets Requirements** | 8.9 (366 reviews) | 8.8 (154 reviews) | 
  | **Ease of Use** | 9.0 (374 reviews) | 9.0 (159 reviews) | 
  | **Ease of Setup** | 8.8 (254 reviews) | 8.9 (132 reviews) | 
  | **Ease of Admin** | 9.0 (237 reviews) | 8.8 (104 reviews) | 
  | **Quality of Support** | 7.9 (333 reviews) | 9.1 (154 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (227 reviews) | 8.9 (104 reviews) | 
  | **Product Direction (% positive)** | 8.4 (366 reviews) | 9.1 (147 reviews) | 

---
## Pricing

### 3CX

#### Entry-Level Pricing

Plan: 3CX SMB

Price: Free 10 Users

Description: Free for up to 10 users.

Key Features:
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams

[Browse all 3 editions](https://www.g2.com/products/3cx/pricing)

#### Free Trial

Yes

### Crisp

#### Entry-Level Pricing

Plan: Free 

Price: Free

Description: For personal websites and anyone who wants a basic website chat widget to communicate with visitors.

Key Features:
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold

[Browse all 4 editions](https://www.g2.com/products/crisp/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Crisp** | 8.7/10 | 116 |

#### Ticket and Case Management

| Feature | 3CX | Crisp | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.6 (45 reviews) | 
| **Ticket response user experience** | Not enough data | 8.8 (46 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.6 (47 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.5 (45 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 7.7 (38 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.9 (46 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.9 (46 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.8 (39 reviews) ✓ Verified | 

#### Generative AI

| Feature | 3CX | Crisp | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (24 reviews) | 
| **AI Text Summarization** | Not enough data | 8.2 (24 reviews) | 

#### Agentic AI - Help Desk

| Feature | 3CX | Crisp | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | 3CX | Crisp | 
|---|---|---|
| **Customer Portal** | Not enough data | 9.1 (44 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 9.2 (44 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 9.6 (51 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 9.2 (45 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.2 (35 reviews) | 

#### Platform

| Feature | 3CX | Crisp | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.6 (53 reviews) ✓ Verified | 
| **Customization ** | 8.9 (43 reviews) | 8.3 (103 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.8 (56 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.9 (51 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.2 (51 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.5 (52 reviews) ✓ Verified | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Crisp** | 8.2/10 | 17 |

#### Productivity Tools

| Feature | 3CX | Crisp | 
|---|---|---|
| **Notes** | Not enough data | 8.9 (16 reviews) | 
| **Internal Discussion** | Not enough data | 8.4 (16 reviews) | 
| **Assignments and Tasks** | Not enough data | 7.9 (16 reviews) | 
| **Workflows** | Not enough data | 8.5 (16 reviews) | 
| **Templates** | Not enough data | 8.5 (16 reviews) | 
| **Integrations** | Not enough data | 8.3 (16 reviews) | 
| **Tagging System** | Not enough data | 8.5 (16 reviews) | 

#### Analytics

| Feature | 3CX | Crisp | 
|---|---|---|
| **Trends** | Not enough data | 7.4 (16 reviews) | 
| **Performance Tracking** | Not enough data | 7.9 (16 reviews) | 
| **Email Tracking** | Not enough data | 7.8 (16 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | 3CX | Crisp | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.2/10 | 303 |
| **Crisp** | N/A | N/A |

#### Channels

| Feature | 3CX | Crisp | 
|---|---|---|
| **Voice** | 9.4 (142 reviews) ✓ Verified | Not enough data | 
| **Social** | Feature Not Available | Not enough data | 
| **Web Chat** | 8.6 (94 reviews) ✓ Verified | Not enough data | 
| **Mobile SMS** | 7.3 (71 reviews) | Not enough data | 
| **Email** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | 3CX | Crisp | 
|---|---|---|
| **AI Text-to-Speech** | 6.9 (23 reviews) | Not enough data | 

#### Functions

| Feature | 3CX | Crisp | 
|---|---|---|
| **Session Routing** | 8.9 (181 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 8.9 (185 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 8.9 (184 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | Feature Not Available | Not enough data | 
| **Auto Dialer** | 8.2 (93 reviews) | Not enough data | 
| **IVR** | 9.1 (117 reviews) | Not enough data | 
| **Inbound Screen Pop** | 8.8 (98 reviews) | Not enough data | 
| **Persistent Data** | 8.4 (95 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | 3CX | Crisp | 
|---|---|---|
| **Autonomous Task Execution** | 6.3 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (18 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 6.9 (12 reviews) | Not enough data | 

#### Administrative

| Feature | 3CX | Crisp | 
|---|---|---|
| **Session Summary Notes** | 8.3 (149 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 9.0 (179 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 8.4 (185 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 9.0 (114 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 8.3 (103 reviews) ✓ Verified | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.0/10 | 145 |
| **Crisp** | N/A | N/A |

#### Collaboration Tools

| Feature | 3CX | Crisp | 
|---|---|---|
| **Screen Sharing** | 8.8 (68 reviews) ✓ Verified | Not enough data | 
| **Presentations** | 9.1 (37 reviews) ✓ Verified | Not enough data | 
| **Whiteboarding** | 9.0 (33 reviews) | Not enough data | 
| **Live Chat** | 9.2 (39 reviews) ✓ Verified | Not enough data | 
| **Hand Raising** | 8.5 (34 reviews) ✓ Verified | Not enough data | 

#### Meeting Coordination

| Feature | 3CX | Crisp | 
|---|---|---|
| **Scheduling** | 8.4 (71 reviews) ✓ Verified | Not enough data | 
| **Recording** | 9.1 (67 reviews) ✓ Verified | Not enough data | 
| **Participant Permissions** | 9.2 (69 reviews) ✓ Verified | Not enough data | 
| **One-Click Join** | 8.9 (41 reviews) ✓ Verified | Not enough data | 

#### Software Type

| Feature | 3CX | Crisp | 
|---|---|---|
| **Mobile** | 9.0 (83 reviews) ✓ Verified | Not enough data | 
| **Browser Application** | 9.3 (46 reviews) ✓ Verified | Not enough data | 
| **Desktop Application** | 9.2 (44 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 3CX | Crisp | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 54 |
| **Crisp** | N/A | N/A |

#### Platform

| Feature | 3CX | Crisp | 
|---|---|---|
| **Omnichannel** | 7.7 (40 reviews) | Not enough data | 
| **Mobile Access** | 8.9 (48 reviews) | Not enough data | 
| **Queue Management** | 9.1 (46 reviews) | Not enough data | 
| **Call Routing** | 8.8 (49 reviews) | Not enough data | 
| **Call Back** | 8.9 (47 reviews) | Not enough data | 
| **IVR** | 9.2 (42 reviews) | Not enough data | 
| **Automatic Call Distribution** | 9.1 (46 reviews) | Not enough data | 

#### Generative AI

| Feature | 3CX | Crisp | 
|---|---|---|
| **AI Text-to-Speech** | 6.8 (14 reviews) | Not enough data | 

#### Workforce Management

| Feature | 3CX | Crisp | 
|---|---|---|
| **Call Monitoring** | 9.2 (48 reviews) | Not enough data | 
| **Performance Evaluation** | 8.7 (47 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | 3CX | Crisp | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | 3CX | Crisp | 
|---|---|---|
| **Call Recording** | 9.1 (49 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.5 (48 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 57 |
| **Crisp** | 8.6/10 | 124 |

#### Generative AI

| Feature | 3CX | Crisp | 
|---|---|---|
| **AI Text Generation** | 6.3 (10 reviews) | 8.0 (38 reviews) | 
| **AI Text Summarization** | 7.2 (9 reviews) | 8.2 (34 reviews) | 
| **AI Text-to-Speech** | 7.4 (9 reviews) | 7.1 (35 reviews) | 

#### Communication

| Feature | 3CX | Crisp | 
|---|---|---|
| **Pop-up Chat** | 9.3 (37 reviews) | 9.3 (102 reviews) ✓ Verified | 
| **Notifications** | 9.3 (38 reviews) | 9.2 (100 reviews) ✓ Verified | 
| **Targeted Emails** | Feature Not Available | 8.4 (75 reviews) ✓ Verified | 
| **In-App Messaging** | 9.3 (37 reviews) | 9.3 (88 reviews) ✓ Verified | 
| **Co-Browsing** | Feature Not Available | 8.7 (61 reviews) ✓ Verified | 

####  Internal Use

| Feature | 3CX | Crisp | 
|---|---|---|
| **Customization ** | 8.9 (43 reviews) | 8.3 (103 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.9 (37 reviews) | 8.8 (92 reviews) ✓ Verified | 
| **Lead Development** | Feature Not Available | 8.3 (82 reviews) ✓ Verified | 
| **Knowledge Base** | Feature Not Available | 8.7 (86 reviews) ✓ Verified | 
| **Team Inbox ** | 8.9 (36 reviews) | 8.8 (94 reviews) ✓ Verified | 
| **Customer Profiles** | 9.0 (34 reviews) | 8.9 (91 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Crisp** | 7.8/10 | 50 |

#### Generative AI

| Feature | 3CX | Crisp | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.2 (24 reviews) | 

#### Self-Service Experience

| Feature | 3CX | Crisp | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.5 (46 reviews) | 
| **Searchable Articles** | Not enough data | 8.3 (45 reviews) | 
| **Community Forums** | Not enough data | 6.7 (36 reviews) | 
| **Mobile Optimization** | Not enough data | 8.3 (31 reviews) | 
| **Personalization** | Not enough data | 7.9 (35 reviews) | 

#### Self-Service Platform

| Feature | 3CX | Crisp | 
|---|---|---|
| **Branding** | Not enough data | 7.9 (34 reviews) | 
| **Automation** | Not enough data | 7.9 (35 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.0 (32 reviews) | 
| **Integrations** | Not enough data | 8.4 (36 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | 3CX | Crisp | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Crisp** | 8.8/10 | 21 |

#### Generative AI

| Feature | 3CX | Crisp | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.8 (7 reviews) | 
| **AI Text Summarization** | Not enough data | 8.8 (7 reviews) | 

#### Process

| Feature | 3CX | Crisp | 
|---|---|---|
| **Mentions** | Not enough data | 8.1 (16 reviews) | 
| **Tickets** | Not enough data | 8.2 (14 reviews) | 
| **Macros** | Not enough data | 8.7 (14 reviews) | 

#### Channels

| Feature | 3CX | Crisp | 
|---|---|---|
| **Email** | Not enough data | 9.1 (18 reviews) | 
| **Social** | Not enough data | 9.4 (18 reviews) | 
| **Live Chat** | Not enough data | 9.6 (19 reviews) | 
| **Phone** | Not enough data | 7.6 (11 reviews) | 
| **Text** | Not enough data | 8.8 (12 reviews) | 

#### Insight

| Feature | 3CX | Crisp | 
|---|---|---|
| **Surveys** | Not enough data | 8.6 (12 reviews) | 
| **Reporting** | Not enough data | 8.6 (15 reviews) | 
| **Visitor Activity** | Not enough data | 8.6 (18 reviews) | 
| **Help Desk** | Not enough data | 9.6 (16 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Crisp** | 7.9/10 | 12 |

#### Generative AI

| Feature | 3CX | Crisp | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (12 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (12 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 28 |
| **Crisp** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | 3CX | Crisp | 
|---|---|---|
| **Call Management** | 9.7 (25 reviews) | Not enough data | 
| **Communication Management** | 8.9 (21 reviews) | Not enough data | 
| **Scalability** | 9.7 (21 reviews) | Not enough data | 
| **Integrations** | 8.4 (23 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.6 (23 reviews) | Not enough data | 
| **Accessibility** | 9.8 (23 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | 3CX | Crisp | 
|---|---|---|
| **Security and Compliance** | 8.5 (20 reviews) | Not enough data | 
| **Analytics and Reporting** | 7.7 (22 reviews) | Not enough data | 
| **Support and Reliability** | 8.0 (22 reviews) | Not enough data | 
| **Automated attendant** | 7.1 (22 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 281 |
| **Crisp** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | 3CX | Crisp | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 9.4 (21 reviews) | Not enough data | 
| **Call Management** | 9.6 (19 reviews) | Not enough data | 
| **Network monitoring** | 8.4 (19 reviews) | Not enough data | 
| **Integrations** | 9.0 (19 reviews) | Not enough data | 
| **Virtual PBX** | 9.1 (19 reviews) | Not enough data | 
| **SIP trunking services** | 9.3 (19 reviews) | Not enough data | 

#### Basic Communication

| Feature | 3CX | Crisp | 
|---|---|---|
| **Phone Calls** | 9.5 (194 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 8.4 (134 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 8.3 (133 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 8.2 (118 reviews) ✓ Verified | Not enough data | 
| **Conference Calls** | 8.8 (175 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 9.4 (187 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | 3CX | Crisp | 
|---|---|---|
| **Autonomous Task Execution** | 6.1 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 6.9 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 6.9 (8 reviews) | Not enough data | 

#### Access

| Feature | 3CX | Crisp | 
|---|---|---|
| **Software Pairing** | 8.4 (117 reviews) ✓ Verified | Not enough data | 
| **Browser Extension** | 8.5 (155 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 8.4 (164 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | 3CX | Crisp | 
|---|---|---|
| **Hold Music** | 8.6 (174 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 9.0 (162 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | Feature Not Available | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.2/10 | 74 |
| **Crisp** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | 3CX | Crisp | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | 3CX | Crisp | 
|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | Not enough data | 
| **Native VoIP** | 9.7 (24 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 9.0 (22 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | 3CX | Crisp | 
|---|---|---|
| **Voicemail to Email** | 9.4 (24 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 8.7 (18 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 9.4 (28 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.6 (27 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to 3CX (6):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Software](https://www.g2.com/categories/contact-center), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Crisp (5):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | 3CX | Crisp | 
|---|---|---|
| **Small-Business** | 36.1% | 87.9% | 
| **Mid-Market** | 55.0% | 12.1% | 
| **Enterprise** | 8.9% | 0% | 

### By Industry

#### 3CX

- **Information Technology and Services:** 10.6%
- **Hospital & Health Care:** 5.4%
- **Education Management:** 5.2%
- **Telecommunications:** 4.9%
- **Construction:** 4.2%
- **Computer Software:** 4.0%
- **Financial Services:** 4.0%
- **Computer & Network Security:** 3.8%
- **E-Learning:** 3.5%
- **Insurance:** 3.1%
- **Other:** 51.4%

#### Crisp

- **Computer Software:** 27.7%
- **Information Technology and Services:** 7.1%
- **Marketing and Advertising:** 6.0%
- **Internet:** 5.4%
- **Leisure, Travel & Tourism:** 4.3%
- **Financial Services:** 3.8%
- **Insurance:** 2.7%
- **Telecommunications:** 2.2%
- **Hospital & Health Care:** 2.2%
- **Retail:** 2.2%
- **Other:** 36.4%

---
## Alternatives

### Alternatives to 3CX

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3570 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
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### Alternatives to Crisp

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- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
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- [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) — 4.7/5 stars (238 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2469 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)

---
## Top Discussions

### 3CX

- Title: [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) — 2 comments, 1 upvote
  > **Top comment:** "In order to do this there are 2 things you need to do:
1) Make sure you are using either the 3CX WebClient or 3CX Desktop App to make calls
2) Use either..."
- Title: [Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.](https://www.g2.com/discussions/25993-getting-stun-setup-for-remote-employees-has-been-a-challenge-during-this-covid-19-pandemic) — 2 comments, 1 upvote
  > **Top comment:** "Hello Tim,

Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for..."
- Title: [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Business communication system primarily used for VoIP Phone System"
- Title: [Arabic Support !?](https://www.g2.com/discussions/arabic-support) — 1 comment, 1 upvote
  > **Top comment:** "I am not sure if they support in arabic language but the language has issues in 3cx as it is written from right to left."
- Title: [Teams integration](https://www.g2.com/discussions/34346-teams-integration) — 1 comment, 1 upvote
  > **Top comment:** "www.ring2teams.com/3cx

Let me know if you would like a free trial 

luke@exceltelecom.co.uk"

### Crisp

- Title: [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) — 2 comments
  > **Top comment:** "Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic..."
- Title: [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) — 1 comment
  > **Top comment:** "Simply-put, its a live chat software/service that you can embed in your site.

By far the best option I've used to date.  The live support or "Magic..."
- Title: [How do you measure success of customer support using Crisp?](https://www.g2.com/discussions/29935-how-do-you-measure-success-of-customer-support-using-crisp) — 1 comment
  > **Top comment:** "Best customer support I have had so far for a tool that we pay less than 10k a year"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/3cx-vs-crisp)