Compare 3CX and CloudTalk 
Featured Products
At a Glance
Market Segments
Mid-Market (54.9% of reviews)
Small-Business (63.6% of reviews)
Entry-Level Pricing
Free 10 Users
$19.00 1 User Per Year
3CX
Star Rating
(534)4.4 out of 5
Market Segments
Mid-Market (54.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansCloudTalk
Star Rating
(1,745)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that while both 3CX and CloudTalk offer user-friendly interfaces, 3CX stands out for its simplicity and reliability. Users appreciate features like connecting personal phones via extensions, which keeps them linked to the main office line, enhancing communication efficiency.
- Users say that CloudTalk excels in its quick deployment and intuitive design, making it easy for agents to onboard. Reviewers highlight the clean interface and the dashboard's ability to provide clear visibility into call activity, which is particularly beneficial for small businesses looking to streamline operations.
- According to verified reviews, 3CX receives praise for its strong call-handling features and flexibility in management. Users find it particularly effective for making outbound calls, which is crucial for maintaining client relationships, especially in international contexts.
- Reviewers mention that CloudTalk's ability to track emotions during calls and provide brief summaries is a unique feature that enhances customer interactions. This capability is especially valuable for businesses focused on improving customer experience and understanding client needs.
- G2 reviewers highlight that while both platforms have similar star ratings, CloudTalk's higher G2 Score reflects its overall user satisfaction and market presence. This suggests that CloudTalk may be a more reliable choice for businesses seeking a robust call center solution.
- Users report that 3CX's strong performance in call management and advanced features like IVR and call routing are significant advantages. However, some users feel that CloudTalk's analytics and reporting capabilities provide a more comprehensive view of performance metrics, which can aid in strategic decision-making.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Free Trial
3CX
Free Trial is available
CloudTalk
Free Trial is available
Ratings
Meets Requirements
8.9
359
8.7
1,504
Ease of Use
9.0
366
9.1
1,533
Ease of Setup
8.8
246
8.9
1,143
Ease of Admin
9.0
229
8.9
633
Quality of Support
7.9
327
8.8
1,366
Has the product been a good partner in doing business?
8.6
218
8.9
634
Product Direction (% positive)
8.4
361
8.8
1,455
Features by Category
Dialing Options
Not enough data
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Agent Tools
Not enough data
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
238
|
Verified
Automation
Not enough data
8.3
201
|
Verified
Not enough data
8.3
197
|
Verified
Not enough data
8.2
198
|
Verified
Agentic AI - Auto Dialer
Not enough data
6.9
20
Not enough data
7.8
21
AI Capabilities - Auto Dialer
Not enough data
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Quality Assurance
Not enough data
9.1
79
Not enough data
9.0
76
Not enough data
9.1
81
Engagement
Not enough data
8.7
77
Not enough data
9.2
89
Not enough data
8.7
76
Performance
Not enough data
9.0
80
Not enough data
9.1
81
Generative AI
Not enough data
8.6
22
Not enough data
8.6
32
Channels
9.4
135
|
Verified
9.0
706
|
Verified
Feature Not Available
7.8
506
8.6
96
|
Verified
7.6
489
7.3
70
7.9
531
|
Verified
Feature Not Available
7.8
489
Generative AI
7.1
25
7.6
280
Functions
8.9
182
|
Verified
8.5
575
|
Verified
8.9
186
|
Verified
8.4
572
|
Verified
8.9
186
|
Verified
8.6
565
|
Verified
Feature Not Available
8.2
517
8.2
95
8.2
523
|
Verified
9.1
119
8.5
523
|
Verified
8.8
100
8.4
534
|
Verified
8.5
97
|
Verified
8.4
526
|
Verified
Agentic AI - Contact Center
6.7
15
7.8
143
7.0
18
8.4
164
7.1
14
8.2
143
7.3
14
8.1
141
Administrative
8.3
151
|
Verified
8.5
587
|
Verified
9.0
181
|
Verified
8.8
591
|
Verified
8.4
187
|
Verified
8.7
641
|
Verified
9.0
116
8.8
592
|
Verified
8.3
105
|
Verified
8.3
515
|
Verified
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Administration
Not enough data
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Platform
7.7
41
7.8
210
8.9
49
8.3
227
9.1
47
8.1
224
8.9
50
8.5
234
9.0
48
8.2
235
9.2
43
8.1
222
9.1
47
8.2
224
Generative AI
7.0
15
7.4
105
Workforce Management
9.2
49
8.8
231
8.7
48
8.6
229
Call Center Infrastructure (CCI)
Not enough data
8.6
20
Not enough data
9.0
20
Not enough data
9.2
19
Not enough data
8.7
19
Administrative
9.1
50
9.0
237
8.6
49
8.7
239
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Generative AI
Not enough data
8.0
36
Basic Communication - Cloud PBX
9.7
25
9.4
28
8.9
22
9.6
26
9.7
22
9.7
26
8.4
23
9.3
26
9.7
24
9.2
26
9.8
24
9.6
24
Advanced Features - Cloud PBX
8.6
21
9.5
25
7.7
22
9.4
28
8.0
23
9.4
26
7.1
22
8.5
25
Platform Basics - VoIP Providers
9.4
20
8.3
23
9.6
20
8.7
23
8.5
20
8.3
23
9.1
20
8.4
28
9.2
20
7.7
22
9.3
20
7.4
22
Basic Communication
9.5
192
|
Verified
9.0
239
|
Verified
8.4
133
|
Verified
6.5
137
8.3
133
|
Verified
7.1
157
|
Verified
8.2
118
|
Verified
6.3
129
8.8
173
|
Verified
7.3
146
|
Verified
9.5
185
|
Verified
8.0
160
|
Verified
Agentic AI - VoIP Providers
6.5
10
6.8
15
8.0
9
7.7
14
7.2
9
7.0
14
7.2
9
7.5
14
Access
8.5
118
|
Verified
8.0
155
8.5
155
|
Verified
8.0
170
|
Verified
8.4
165
|
Verified
8.3
178
|
Verified
Advanced Features
8.5
172
|
Verified
7.6
160
|
Verified
9.0
162
|
Verified
7.6
152
|
Verified
Feature Not Available
8.9
210
|
Verified
Agentic AI - Outbound Call Tracking
Not enough data
7.4
88
Not enough data
7.4
88
Calling
Not enough data
9.0
478
Not enough data
8.1
398
Not enough data
8.5
427
Not enough data
8.8
451
Not enough data
8.3
105
Contacts
Not enough data
8.1
417
Not enough data
8.0
391
Not enough data
8.2
403
Insights
Not enough data
8.4
422
Not enough data
8.4
407
Not enough data
8.3
382
Not enough data
7.2
344
Not enough data
7.5
350
Not enough data
8.0
95
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and CloudTalk are categorized as VoIP Providers, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Unique Categories
CloudTalk is categorized as Speech Analytics, Auto Dialer, Outbound Call Tracking, Contact Center Workforce, and Contact Center Quality Assurance
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.5%
Education Management
5.3%
Telecommunications
5.0%
Construction
4.3%
Other
69.9%
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.1%
Education Management
4.4%
Other
65.0%
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
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