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Compare 3CX and Cloud Softphone 
Featured Products
At a Glance
Market Segments
Mid-Market (55.0% of reviews)
Mid-Market (43.8% of reviews)
Entry-Level Pricing
Free 10 Users
Starting at $120.00 Per Month
3CX
Star Rating
(530)4.4 out of 5
Market Segments
Mid-Market (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansCloud Softphone
Star Rating
(16)4.8 out of 5
Market Segments
Mid-Market (43.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $120.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 3CX excels in overall user satisfaction, reflected in its higher G2 Score of 57.34 compared to Cloud Softphone's 44.96. Users appreciate its intuitive management and configuration, which streamlines communication across teams.
- Users say that 3CX offers a more comprehensive feature set, with a strong emphasis on ease of use. Reviewers highlight its user-friendly interface and the ability to access distinct versions for both computers and mobile devices, making it easy to stay connected.
- According to verified reviews, Cloud Softphone shines in customer support, with users noting that the support staff is responsive and helpful. The extensive documentation and resources available also contribute to a smooth onboarding experience.
- Reviewers mention that while Cloud Softphone has a solid user interface, 3CX's features like automatic call opening and seamless operation are particularly praised, making it a reliable choice for users who prioritize call management.
- G2 reviewers highlight that 3CX has a significant advantage in terms of market presence, with a much larger number of reviews (403 vs. 16 for Cloud Softphone). This suggests a broader user base and more diverse feedback, enhancing the reliability of its ratings.
- Users report that both platforms perform well in terms of video and conference calls, but 3CX edges out slightly with higher ratings in these areas, indicating a more robust experience for users who rely on these features for collaboration.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Cloud Softphone
Generic App | Outgoing Only
Starting at $120.00
Per Month
Non-branded softphone app only for making calls.
With this option, you get an app for a flat fee, with no per-user costs. It's suitable for VoIP providers who wish to offer cheap outgoing calls to a large number of customers.
- Voicemail
- Balance checker
Free Trial
3CX
Free Trial is available
Cloud Softphone
Free Trial is available
Ratings
Meets Requirements
8.9
356
9.0
14
Ease of Use
9.0
363
9.4
14
Ease of Setup
8.8
243
9.3
10
Ease of Admin
9.0
226
9.2
10
Quality of Support
7.9
324
9.2
15
Has the product been a good partner in doing business?
8.6
215
9.3
10
Product Direction (% positive)
8.4
358
10.0
11
Features by Category
Channels
9.4
134
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
96
|
Verified
Not enough data
7.3
70
Not enough data
Feature Not Available
Not enough data
Generative AI
7.1
25
Not enough data
Functions
8.9
182
|
Verified
Not enough data
8.9
186
|
Verified
Not enough data
8.9
184
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
95
Not enough data
9.1
119
Not enough data
8.8
100
Not enough data
8.5
97
|
Verified
Not enough data
Agentic AI - Contact Center
6.7
15
Not enough data
7.4
17
Not enough data
7.1
14
Not enough data
7.3
14
Not enough data
Administrative
8.3
151
|
Verified
Not enough data
9.0
180
|
Verified
Not enough data
8.5
186
|
Verified
Not enough data
9.0
116
Not enough data
8.3
105
|
Verified
Not enough data
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
25
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.7
24
Not enough data
9.8
24
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
23
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.5
192
|
Verified
9.8
10
8.4
133
|
Verified
8.6
6
8.3
133
|
Verified
7.8
6
8.2
118
|
Verified
Not enough data
8.8
173
|
Verified
8.9
6
9.5
185
|
Verified
9.5
7
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
118
|
Verified
Feature Not Available
8.5
155
|
Verified
Feature Not Available
8.4
165
|
Verified
9.0
5
Advanced Features
8.5
172
|
Verified
8.3
5
9.0
162
|
Verified
Not enough data
Feature Not Available
8.7
5
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and Cloud Softphone are categorized as VoIP Providers
Unique Categories
3CX is categorized as UCaaS Platforms, Live Chat, Contact Center, Video Conferencing, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Cloud Softphone has no unique categories
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Cloud Softphone
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.1%
Hospital & Health Care
5.5%
Telecommunications
5.0%
Education Management
4.8%
Construction
4.6%
Other
70.0%
Telecommunications
75.0%
E-Learning
6.3%
Consumer Services
6.3%
Computer Software
6.3%
Automotive
6.3%
Other
0.0%
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
Cloud Softphone has no discussions with answers
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