# 3CX, Claris FileMaker vs Agentforce 360 Platform (formerly Salesforce Platform) Comparison

| | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 546 | 578 | 4,001 | 
| **Largest Market Segment** | Mid-Market (54.9% of reviews) | Small-Business (63.7% of reviews) | Mid-Market (45.6% of reviews) | 
| **Entry Level Price** | Free 10 Users | Free Trial | $25/user/month*  (billed annually) | 

---
## Top Pros & Cons

### 3CX

Pros:
- Ease of Use (44 reviews)
- Reliability (32 reviews)

Cons:
- Complex Processes (11 reviews)
- Difficult Configuration (10 reviews)

### Claris FileMaker

Pros:
- Ease of Use (9 reviews)
- Flexibility (8 reviews)

Cons:
- Learning Curve (4 reviews)
- Navigation Difficulties (3 reviews)

### Agentforce 360 Platform (formerly Salesforce Platform)

Pros:
- Ease of Use (1639 reviews)
- Features (799 reviews)

Cons:
- Learning Curve (574 reviews)
- Complexity (539 reviews)

---
## Ratings Comparison
| Rating | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
  | **Meets Requirements** | 8.9 (365 reviews) | 8.9 (470 reviews) | 8.9 (2366 reviews) | 
  | **Ease of Use** | 9.0 (373 reviews) | 8.6 (470 reviews) | 8.5 (3134 reviews) | 
  | **Ease of Setup** | 8.8 (253 reviews) | 8.7 (294 reviews) | 8.4 (1913 reviews) | 
  | **Ease of Admin** | 9.0 (236 reviews) | 8.7 (287 reviews) | 8.5 (804 reviews) | 
  | **Quality of Support** | 7.9 (332 reviews) | 8.2 (407 reviews) | 8.5 (2110 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (226 reviews) | 9.0 (273 reviews) | 8.8 (799 reviews) | 
  | **Product Direction (% positive)** | 8.4 (365 reviews) | 7.7 (463 reviews) | 8.7 (2329 reviews) | 

---
## Pricing

### 3CX

#### Entry-Level Pricing

Plan: 3CX SMB

Price: Free 10 Users

Description: Free for up to 10 users.

Key Features:
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams

[Browse all 3 editions](https://www.g2.com/products/3cx/pricing)

#### Free Trial

Yes

### Claris FileMaker

#### Entry-Level Pricing

Plan: Claris FileMaker

Price: Free Trial

Description: Claris offers a variety of license options to meet every businessess needs. 

Key Features:
- Claris FileMaker 2023 allows you to deliver the highest-performing, reliable, and scalable custom applications ever.

[Browse all 4 editions](https://www.g2.com/products/claris-filemaker/pricing)

#### Free Trial

Yes

### Agentforce 360 Platform (formerly Salesforce Platform)

#### Entry-Level Pricing

Plan: Platform Starter

Price: $25 /user/month*  (billed annually)

Description: Users access apps built with the following services:


Key Features:
- Access 10 custom objects
- 200 APIs calls /user/day
- Lightning App Builder 

[Browse all 3 editions](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Data Masking

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Claris FileMaker** | N/A | N/A |
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 9.1/10 | 16 |

#### Data Masking

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Sensitive Fields** | Not enough data | Not enough data | 9.5 (14 reviews) | 
| **Dynamic Masking** | Not enough data | Not enough data | 9.2 (14 reviews) | 
| **Static Masking** | Not enough data | Not enough data | 9.1 (13 reviews) | 
| **Consistent Masking** | Not enough data | Not enough data | 9.2 (13 reviews) | 
| **Random Masking** | Not enough data | Not enough data | 8.6 (13 reviews) | 

### Workplace Innovation Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Claris FileMaker** | 8.5/10 | 142 |
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 370 |

#### Administration

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Application Deployment** | Not enough data | 8.9 (111 reviews) ✓ Verified | 8.9 (281 reviews) | 
| **Native Deployment** | Not enough data | 8.6 (101 reviews) ✓ Verified | 8.8 (272 reviews) | 
| **Data Security** | Not enough data | 8.8 (110 reviews) ✓ Verified | 9.3 (294 reviews) | 
| **Access Control** | Not enough data | 8.9 (109 reviews) ✓ Verified | 9.0 (294 reviews) | 
| **Scalability** | Not enough data | 8.2 (104 reviews) ✓ Verified | 9.2 (296 reviews) | 
| **Lifecycle Management** | Not enough data | 8.6 (102 reviews) ✓ Verified | 9.0 (283 reviews) | 

#### Automation

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Workflow Automation** | Not enough data | 9.0 (108 reviews) ✓ Verified | 9.0 (321 reviews) | 
| **Workflow Mapping** | Not enough data | 8.4 (98 reviews) ✓ Verified | 8.9 (307 reviews) | 
| **Real-Time Updates** | Not enough data | 8.9 (103 reviews) ✓ Verified | 9.1 (314 reviews) | 

#### Development

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Application Templates** | Not enough data | 7.9 (101 reviews) ✓ Verified | 8.9 (284 reviews) | 
| **UI Code Extending** | Not enough data | 7.9 (85 reviews) ✓ Verified | 8.6 (245 reviews) | 
| **WYSIWYG Editor** | Not enough data | 8.3 (102 reviews) ✓ Verified | 8.5 (235 reviews) | 
| **Collaborative Development** | Not enough data | 8.2 (79 reviews) ✓ Verified | 9.0 (265 reviews) | 

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Claris FileMaker** | N/A | N/A |
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |

#### Administration

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Policy, User, and Role Management** | Not enough data | Not enough data | Not enough data | 
| **Approval Workflows** | Not enough data | Not enough data | Not enough data | 
| **Automated Provisioning** | Not enough data | Not enough data | Not enough data | 
| **Bulk Changes** | Not enough data | Not enough data | Not enough data | 
| **Centralized Management** | Not enough data | Not enough data | Not enough data | 
| **Self-Service Access Requests** | Not enough data | Not enough data | Not enough data | 

#### Functionality

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Multi-Factor Authentication** | Not enough data | Not enough data | Not enough data | 
| **Single Sign-On** | Not enough data | Not enough data | Not enough data | 
| **BYOD support** | Not enough data | Not enough data | Not enough data | 
| **Password Vault** | Not enough data | Not enough data | Not enough data | 
| **Centralized management** | Not enough data | Not enough data | Not enough data | 
| **Role-based security** | Not enough data | Not enough data | Not enough data | 
| **Live notifications** | Not enough data | Not enough data | Not enough data | 
| **Live session recording & playback** | Not enough data | Not enough data | Not enough data | 
| **Hide passwords** | Not enough data | Not enough data | Not enough data | 
| **Temporary, time-limited privilege** | Not enough data | Not enough data | Not enough data | 

#### Monitoring

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Audit Logging** | Not enough data | Not enough data | Not enough data | 
| **Activity Logging** | Not enough data | Not enough data | Not enough data | 
| **Anomaly Detection** | Not enough data | Not enough data | Not enough data | 

#### Reporting

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Audit log** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.2/10 | 303 |
| **Claris FileMaker** | N/A | N/A |
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |

#### Channels

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Voice** | 9.4 (142 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Social** | Feature Not Available | Not enough data | Not enough data | 
| **Web Chat** | 8.6 (94 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Mobile SMS** | 7.3 (71 reviews) | Not enough data | Not enough data | 
| **Email** | Feature Not Available | Not enough data | Not enough data | 

#### Generative AI

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **AI Text-to-Speech** | 6.9 (23 reviews) | Not enough data | Not enough data | 

#### Functions

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Session Routing** | 8.9 (181 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Session Queuing** | 8.9 (185 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Concurrent Calling** | 8.9 (184 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Speech Analytics** | Feature Not Available | Not enough data | Not enough data | 
| **Auto Dialer** | 8.2 (93 reviews) | Not enough data | Not enough data | 
| **IVR** | 9.1 (117 reviews) | Not enough data | Not enough data | 
| **Inbound Screen Pop** | 8.8 (98 reviews) | Not enough data | Not enough data | 
| **Persistent Data** | 8.4 (95 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.3 (13 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.0 (18 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 6.9 (12 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.9 (12 reviews) | Not enough data | Not enough data | 

#### Administrative

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Session Summary Notes** | 8.3 (149 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Administrator Access** | 9.0 (179 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Reporting & Dashboards** | 8.4 (185 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Session Recording** | 9.0 (114 reviews) | Not enough data | Not enough data | 
| **Agent Scheduling and Assignment** | 8.3 (103 reviews) ✓ Verified | Not enough data | Not enough data | 

### Cloud Migration

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Claris FileMaker** | N/A | N/A |
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 119 |

#### Functionality

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Data Migration** | Not enough data | Not enough data | 9.2 (104 reviews) | 
| **Data Variety** | Not enough data | Not enough data | 9.1 (99 reviews) | 
| **Alerts and Logging** | Not enough data | Not enough data | 8.9 (99 reviews) | 
| **Data Replication** | Not enough data | Not enough data | 8.7 (96 reviews) | 

#### Management

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Backup and Recovery** | Not enough data | Not enough data | 9.1 (96 reviews) | 
| **Integration Variety** | Not enough data | Not enough data | 9.0 (98 reviews) | 
| **Access and Security** | Not enough data | Not enough data | 9.2 (102 reviews) | 
| **Real time Monitoring** | Not enough data | Not enough data | 9.1 (99 reviews) | 

#### Security

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Data Protection** | Not enough data | Not enough data | 9.3 (103 reviews) | 

#### Agentic AI - Cloud Migration

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.9 (14 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.5 (14 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.3 (15 reviews) | 

### Consent Management Platform (CMP)

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Claris FileMaker** | N/A | N/A |
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 9.0/10 | 30 |

#### Functionality

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Dashboard** | Not enough data | Not enough data | 9.1 (27 reviews) | 
| **Reporting** | Not enough data | Not enough data | 9.2 (27 reviews) | 
| **Integrations** | Not enough data | Not enough data | 9.2 (28 reviews) | 
| **End-user management** | Not enough data | Not enough data | 9.0 (27 reviews) | 
| **Audit trails** | Not enough data | Not enough data | 9.0 (25 reviews) | 
| **APIs** | Not enough data | Not enough data | 8.8 (25 reviews) | 
| **Mobile SDK** | Not enough data | Not enough data | 8.7 (24 reviews) | 
| **Customizable design** | Not enough data | Not enough data | 8.9 (27 reviews) | 
| **Server-side storage** | Not enough data | Not enough data | 9.1 (25 reviews) | 

### Customer Identity and Access Management (CIAM)

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Claris FileMaker** | N/A | N/A |
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 348 |

#### Functionality

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Self-registration and self-service** | Not enough data | Not enough data | 8.6 (301 reviews) | 
| **Authentication** | Not enough data | Not enough data | 9.1 (318 reviews) | 
| **Scalability** | Not enough data | Not enough data | 9.2 (315 reviews) | 
| **Consent and preference management** | Not enough data | Not enough data | 8.9 (306 reviews) | 
| **Social login** | Not enough data | Not enough data | 8.6 (291 reviews) | 
| **Customer data linking** | Not enough data | Not enough data | 9.1 (321 reviews) | 

#### AI Authentication Risk Management - Customer Identity and Access Management (CIAM)

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Adaptive MFA** | Not enough data | Not enough data | 9.3 (10 reviews) | 
| **Anomaly Detection** | Not enough data | Not enough data | 8.8 (11 reviews) | 
| **Fraudulent Login Detection** | Not enough data | Not enough data | 9.8 (11 reviews) | 
| **Adaptive Authentication Policies** | Not enough data | Not enough data | 9.2 (8 reviews) | 
| **Risk-Based Authentication** | Not enough data | Not enough data | 9.2 (11 reviews) | 

#### AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Behavioral Biometric Analysis** | Not enough data | Not enough data | 8.1 (9 reviews) | 
| **Liveness Detection** | Not enough data | Not enough data | 8.3 (10 reviews) | 

#### AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Account Recovery Assistants** | Not enough data | Not enough data | 8.9 (11 reviews) | 
| **Constraint Enforcement** | Not enough data | Not enough data | 8.0 (9 reviews) | 

### Identity and Access Management (IAM)

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Claris FileMaker** | N/A | N/A |
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.6/10 | 92 |

#### Functionality

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **User provisioning** | Not enough data | Not enough data | 8.6 (74 reviews) | 
| **Password manager** | Not enough data | Not enough data | 8.7 (76 reviews) | 
| **Single Sign-on** | Not enough data | Not enough data | 8.9 (78 reviews) | 
| **Enforces policies** | Not enough data | Not enough data | 8.7 (74 reviews) | 
| **Authentication** | Not enough data | Not enough data | 9.3 (76 reviews) | 
| **Multi-factor authentication** | Not enough data | Not enough data | 9.1 (78 reviews) | 

####  Type

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **On-premises solution** | Not enough data | Not enough data | 8.7 (73 reviews) | 
| **Cloud-solution** | Not enough data | Not enough data | 8.7 (75 reviews) | 

####  Reporting

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Tracking** | Not enough data | Not enough data | 8.8 (73 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.9 (74 reviews) | 
| **Access & Permission Change Reporting** | Not enough data | Not enough data | 9.0 (14 reviews) | 
| **Compliance & Audit Trail Export** | Not enough data | Not enough data | 9.4 (12 reviews) | 

#### Authentication & Authorization - Identity and Access Management (IAM)

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Adaptive & Contextual Access Control** | Not enough data | Not enough data | 8.3 (12 reviews) | 

#### Administration & Governance - Identity and Access Management (IAM)

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Identity Lifecycle Management** | Not enough data | Not enough data | 8.8 (12 reviews) | 
| **Self‑Service Account Management** | Not enough data | Not enough data | 8.3 (12 reviews) | 

#### Generative AI - Identity and Access Management (IAM)

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **AI‑Driven Access Anomaly Detection** | Not enough data | Not enough data | 7.5 (12 reviews) | 
| **Automated Policy Tuning** | Not enough data | Not enough data | 7.2 (12 reviews) | 
| **Predictive Role Recommendations** | Not enough data | Not enough data | 7.6 (12 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.0/10 | 144 |
| **Claris FileMaker** | N/A | N/A |
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |

#### Collaboration Tools

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Screen Sharing** | 8.8 (68 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Presentations** | 9.1 (37 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Whiteboarding** | 9.0 (33 reviews) | Not enough data | Not enough data | 
| **Live Chat** | 9.2 (38 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Hand Raising** | 8.5 (34 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Scheduling** | 8.4 (71 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Recording** | 9.1 (67 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Participant Permissions** | 9.2 (69 reviews) ✓ Verified | Not enough data | Not enough data | 
| **One-Click Join** | 8.9 (41 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Software Type

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Mobile** | 9.0 (82 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Browser Application** | 9.3 (45 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Desktop Application** | 9.2 (43 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### DevOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Claris FileMaker** | N/A | N/A |
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 9.3/10 | 77 |

#### Management

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Configuration Management** | Not enough data | Not enough data | 9.2 (61 reviews) | 
| **Access Control** | Not enough data | Not enough data | 9.2 (63 reviews) | 
| **Orchestration** | Not enough data | Not enough data | 9.2 (62 reviews) | 

#### Functionality

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Automation** | Not enough data | Not enough data | 9.3 (63 reviews) | 
| **Integrations** | Not enough data | Not enough data | 9.3 (62 reviews) | 
| **Extensibility** | Not enough data | Not enough data | 9.4 (62 reviews) | 

#### Processes

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Pipeline Control** | Not enough data | Not enough data | 9.2 (62 reviews) | 
| **Workflow Visualization** | Not enough data | Not enough data | 9.4 (62 reviews) | 
| **Continuous Deployment** | Not enough data | Not enough data | 9.2 (62 reviews) | 

### Drag and Drop App Builder

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Claris FileMaker** | N/A | N/A |
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.5/10 | 87 |

#### Functionality

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **App complexity** | Not enough data | Not enough data | 7.9 (73 reviews) | 
| **App Variety** | Not enough data | Not enough data | 8.4 (68 reviews) | 
| **Customized Branding** | Not enough data | Not enough data | 8.6 (66 reviews) | 
| **Application Templates** | Not enough data | Not enough data | 8.4 (66 reviews) | 

#### Data Control

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Data Migration** | Not enough data | Not enough data | 8.5 (65 reviews) | 
| **Data Synchronization** | Not enough data | Not enough data | 8.6 (67 reviews) | 
| **Data Security** | Not enough data | Not enough data | 9.0 (67 reviews) | 

#### Agentic AI - Drag and Drop App Builder

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 8.8 (21 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.6 (21 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.3 (21 reviews) | 

### Application Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Claris FileMaker** | 8.4/10 | 56 |
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 163 |

#### Functionality

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Ease of Use** | Not enough data | 9.0 (52 reviews) | 9.0 (138 reviews) | 
| **File Management** | Not enough data | 8.6 (51 reviews) | 8.8 (131 reviews) | 
| **Multi-Language Support** | Not enough data | 7.4 (47 reviews) | 8.7 (122 reviews) | 
| **Customization** | Not enough data | 9.4 (51 reviews) | 9.1 (130 reviews) | 
| **Straight-Out-the-Box Functionality** | Not enough data | 8.0 (49 reviews) | 8.7 (129 reviews) | 
| **Help Guides** | Not enough data | 7.9 (50 reviews) | 8.8 (124 reviews) | 
| **Patching & Updates** | Not enough data | 8.3 (50 reviews) | 9.0 (122 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 54 |
| **Claris FileMaker** | N/A | N/A |
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |

#### Platform

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Omnichannel** | 7.7 (40 reviews) | Not enough data | Not enough data | 
| **Mobile Access** | 8.9 (48 reviews) | Not enough data | Not enough data | 
| **Queue Management** | 9.1 (46 reviews) | Not enough data | Not enough data | 
| **Call Routing** | 8.8 (49 reviews) | Not enough data | Not enough data | 
| **Call Back** | 8.9 (47 reviews) | Not enough data | Not enough data | 
| **IVR** | 9.2 (42 reviews) | Not enough data | Not enough data | 
| **Automatic Call Distribution** | 9.1 (46 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **AI Text-to-Speech** | 6.8 (14 reviews) | Not enough data | Not enough data | 

#### Workforce Management

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Call Monitoring** | 9.2 (48 reviews) | Not enough data | Not enough data | 
| **Performance Evaluation** | 8.7 (47 reviews) | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Call Recording** | 9.1 (49 reviews) | Not enough data | Not enough data | 
| **Reporting & Dashboards** | 8.5 (48 reviews) | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 57 |
| **Claris FileMaker** | N/A | N/A |
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |

#### Generative AI

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **AI Text Generation** | 6.3 (10 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.2 (9 reviews) | Not enough data | Not enough data | 
| **AI Text-to-Speech** | 7.4 (9 reviews) | Not enough data | Not enough data | 

#### Communication

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Pop-up Chat** | 9.3 (37 reviews) | Not enough data | Not enough data | 
| **Notifications** | 9.3 (38 reviews) | Not enough data | Not enough data | 
| **Targeted Emails** | Feature Not Available | Not enough data | Not enough data | 
| **In-App Messaging** | 9.3 (37 reviews) | Not enough data | Not enough data | 
| **Co-Browsing** | Feature Not Available | Not enough data | Not enough data | 

####  Internal Use

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Customization ** | 8.9 (43 reviews) | Not enough data | Not enough data | 
| **Conversation Archiving** | 8.9 (37 reviews) | Not enough data | Not enough data | 
| **Lead Development** | Feature Not Available | Not enough data | Not enough data | 
| **Knowledge Base** | Feature Not Available | Not enough data | Not enough data | 
| **Team Inbox ** | 8.9 (36 reviews) | Not enough data | Not enough data | 
| **Customer Profiles** | 9.0 (34 reviews) | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 27 |
| **Claris FileMaker** | N/A | N/A |
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Call Management** | 9.7 (24 reviews) | Not enough data | Not enough data | 
| **Communication Management** | 8.9 (21 reviews) | Not enough data | Not enough data | 
| **Scalability** | 9.7 (21 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.3 (22 reviews) | Not enough data | Not enough data | 
| **Mobile Accessibility** | 9.6 (23 reviews) | Not enough data | Not enough data | 
| **Accessibility** | 9.8 (23 reviews) | Not enough data | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Security and Compliance** | 8.5 (20 reviews) | Not enough data | Not enough data | 
| **Analytics and Reporting** | 7.6 (21 reviews) | Not enough data | Not enough data | 
| **Support and Reliability** | 8.0 (22 reviews) | Not enough data | Not enough data | 
| **Automated attendant** | 7.0 (21 reviews) | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 280 |
| **Claris FileMaker** | N/A | N/A |
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | 9.3 (20 reviews) | Not enough data | Not enough data | 
| **Call Management** | 9.6 (19 reviews) | Not enough data | Not enough data | 
| **Network monitoring** | 8.4 (19 reviews) | Not enough data | Not enough data | 
| **Integrations** | 9.0 (19 reviews) | Not enough data | Not enough data | 
| **Virtual PBX** | 9.1 (19 reviews) | Not enough data | Not enough data | 
| **SIP trunking services** | 9.3 (19 reviews) | Not enough data | Not enough data | 

#### Basic Communication

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Phone Calls** | 9.5 (193 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Video Calls** | 8.4 (133 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Instant Messaging** | 8.3 (132 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Screen Sharing** | 8.2 (118 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Conference Calls** | 8.8 (174 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | 9.4 (186 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.1 (9 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.7 (8 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 6.9 (8 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.9 (8 reviews) | Not enough data | Not enough data | 

#### Access

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Software Pairing** | 8.4 (117 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Browser Extension** | 8.5 (154 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Individual Download** | 8.4 (164 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Advanced Features

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Hold Music** | 8.5 (173 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Automated Attendants** | 9.0 (161 reviews) ✓ Verified | Not enough data | Not enough data | 
| **VOiP Number** | Feature Not Available | Not enough data | Not enough data | 

### Software Testing

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Claris FileMaker** | N/A | N/A |
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 27 |

#### Agentic AI - Software Testing

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.9 (21 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.8 (20 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.7 (20 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.2/10 | 74 |
| **Claris FileMaker** | N/A | N/A |
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Extensions

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | Not enough data | Not enough data | 
| **Native VoIP** | 9.7 (24 reviews) ✓ Verified | Not enough data | Not enough data | 
| **CCaaS Option** | 9.0 (22 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Features

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Voicemail to Email** | 9.4 (24 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | Not enough data | 
| **File Sharing** | 8.7 (18 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Voice Conferencing** | 9.4 (28 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Video Conferencing** | 8.6 (27 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | Not enough data | 

### Low-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Claris FileMaker** | 8.5/10 | 138 |
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 356 |

#### Application Design

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **UI Code Extending** | Not enough data | 7.9 (89 reviews) ✓ Verified | 8.6 (228 reviews) | 
| **Programming Code Extending** | Not enough data | 8.1 (84 reviews) ✓ Verified | 8.6 (230 reviews) | 
| **Customized Branding** | Not enough data | 8.8 (99 reviews) ✓ Verified | 8.7 (250 reviews) | 
| **Application Templates** | Not enough data | 7.9 (94 reviews) ✓ Verified | 8.6 (240 reviews) | 
| **Workflows** | Not enough data | 8.6 (98 reviews) ✓ Verified | 8.9 (271 reviews) | 

#### Data Control

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Data Migration** | Not enough data | 8.7 (100 reviews) ✓ Verified | 8.8 (262 reviews) | 
| **Data Synchronization** | Not enough data | 8.2 (101 reviews) ✓ Verified | 8.9 (263 reviews) | 
| **Data Security** | Not enough data | 9.0 (104 reviews) ✓ Verified | 9.2 (261 reviews) | 

#### Publishing

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Application Deployment** | Not enough data | 9.1 (102 reviews) ✓ Verified | 8.9 (236 reviews) | 
| **Platform Compatability** | Not enough data | 8.8 (98 reviews) ✓ Verified | 8.9 (248 reviews) | 
| **Lifecycle Management** | Not enough data | 8.6 (99 reviews) ✓ Verified | 8.9 (233 reviews) | 

#### Agentic AI - Low-Code Development Platforms

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 9.0 (42 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 9.1 (40 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.9 (41 reviews) | 

### Cloud Platform as a Service (PaaS)

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Claris FileMaker** | N/A | N/A |
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.6/10 | 824 |

#### Development

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Application Deployment** | Not enough data | Not enough data | 8.7 (587 reviews) | 
| **Development Tools** | Not enough data | Not enough data | 8.6 (568 reviews) | 
| **Development Environment** | Not enough data | Not enough data | 8.6 (519 reviews) | 
| **Language Support** | Not enough data | Not enough data | 8.6 (546 reviews) | 
| **Testing** | Not enough data | Not enough data | 8.5 (513 reviews) | 

#### Database

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Database Management** | Not enough data | Not enough data | 9.0 (566 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.8 (658 reviews) | 
| **Auto Scaling** | Not enough data | Not enough data | 8.5 (505 reviews) | 
| **Backup / Recovery** | Not enough data | Not enough data | 8.6 (551 reviews) | 
| **Storage** | Not enough data | Not enough data | 8.6 (604 reviews) | 

#### Infrastructure

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Networking** | Not enough data | Not enough data | 8.5 (555 reviews) | 
| **Virtual Machines** | Not enough data | Not enough data | 8.1 (515 reviews) | 
| **Security** | Not enough data | Not enough data | 9.1 (588 reviews) | 

### No-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Claris FileMaker** | N/A | N/A |
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 214 |

#### User Interface Design

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **WYSIWYG Editor** | Not enough data | Not enough data | 8.4 (133 reviews) ✓ Verified | 
| **Customized Branding** | Not enough data | Not enough data | 8.6 (152 reviews) ✓ Verified | 
| **App Templates** | Not enough data | Not enough data | 8.7 (154 reviews) ✓ Verified | 
| **Workflow Management** | Not enough data | Not enough data | 9.1 (156 reviews) ✓ Verified | 

#### Data Control

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Data Migration** | Not enough data | Not enough data | 8.9 (149 reviews) ✓ Verified | 
| **Data Synchronization** | Not enough data | Not enough data | 8.9 (157 reviews) ✓ Verified | 
| **Data Security** | Not enough data | Not enough data | 9.1 (155 reviews) ✓ Verified | 

#### Publishing

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Application Deployment** | Not enough data | Not enough data | 8.8 (141 reviews) ✓ Verified | 
| **Platform Compatibility** | Not enough data | Not enough data | 8.9 (146 reviews) | 
| **Lifecycle Management** | Not enough data | Not enough data | 8.9 (144 reviews) ✓ Verified | 

#### Agentic AI - No-Code Development Platforms

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 8.6 (32 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.6 (32 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.4 (32 reviews) | 

### Data Security

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Claris FileMaker** | N/A | N/A |
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |

#### Compliance

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Access Management** | Not enough data | Not enough data | Not enough data | 
| **At-Risk Analysis** | Not enough data | Not enough data | Not enough data | 
| **DLP Configuration** | Not enough data | Not enough data | Not enough data | 
| **Sensitive Data Compliance** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Database Management** | Not enough data | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | Not enough data | 
| **Backup** | Not enough data | Not enough data | Not enough data | 
| **API / integrations** | Not enough data | Not enough data | Not enough data | 

#### Security 

| Feature | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Multi-Factor Authentication** | Not enough data | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | Not enough data | 
| **Data Types** | Not enough data | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to 3CX (7):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Software](https://www.g2.com/categories/contact-center), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Claris FileMaker (3):** [Workplace Innovation Platforms](https://www.g2.com/categories/workplace-innovation-platforms), [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms), [Application Development Platforms ](https://www.g2.com/categories/application-development-platforms)

**Unique to Agentforce 360 Platform (formerly Salesforce Platform) (14):** [Application Development Platforms ](https://www.g2.com/categories/application-development-platforms), [DevOps Platforms](https://www.g2.com/categories/devops-platforms), [Consent Management Platforms](https://www.g2.com/categories/consent-management-platform-cmp), [Workplace Innovation Platforms](https://www.g2.com/categories/workplace-innovation-platforms), [Data Masking Software](https://www.g2.com/categories/data-masking), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam), [Customer Identity and Access Management (CIAM) Software](https://www.g2.com/categories/customer-identity-and-access-management-ciam), [Cloud Migration Software](https://www.g2.com/categories/cloud-migration), [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms), [Drag and Drop App Builder Software](https://www.g2.com/categories/drag-and-drop-app-builder), [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms), [Software Testing Tools](https://www.g2.com/categories/software-testing), [Identity and Access Management (IAM) Software](https://www.g2.com/categories/identity-and-access-management-iam), [Cloud Platform as a Service (PaaS) Software](https://www.g2.com/categories/cloud-platform-as-a-service-paas)


---
## Reviewer Demographics

### By Company Size

| Segment | 3CX | Claris FileMaker | Agentforce 360 Platform (formerly Salesforce Platform) | 
|---|---|---|---|
| **Small-Business** | 36.2% | 63.7% | 20.5% | 
| **Mid-Market** | 54.9% | 25.1% | 45.6% | 
| **Enterprise** | 8.9% | 11.2% | 33.8% | 

### By Industry

#### 3CX

- **Information Technology and Services:** 10.4%
- **Hospital & Health Care:** 5.4%
- **Education Management:** 5.2%
- **Telecommunications:** 4.9%
- **Construction:** 4.2%
- **Computer Software:** 4.0%
- **Financial Services:** 4.0%
- **Computer & Network Security:** 3.8%
- **E-Learning:** 3.5%
- **Insurance:** 3.1%
- **Other:** 51.5%

#### Claris FileMaker

- **Computer Software:** 11.2%
- **Information Technology and Services:** 10.4%
- **Higher Education:** 6.1%
- **Education Management:** 5.3%
- **Marketing and Advertising:** 4.1%
- **Non-Profit Organization Management:** 3.3%
- **Hospital & Health Care:** 2.9%
- **Entertainment:** 2.4%
- **Printing:** 2.2%
- **Construction:** 2.2%
- **Other:** 49.9%

#### Agentforce 360 Platform (formerly Salesforce Platform)

- **Computer Software:** 13.7%
- **Information Technology and Services:** 12.1%
- **Financial Services:** 6.9%
- **Non-Profit Organization Management:** 4.2%
- **Marketing and Advertising:** 3.3%
- **Education Management:** 2.8%
- **Telecommunications:** 2.8%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.5%
- **Manufacturing:** 2.2%
- **Other:** 47.1%

---
## Alternatives

### Alternatives to 3CX

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3552 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (634 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) — 4.8/5 stars (81 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)

### Alternatives to Claris FileMaker

- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1540 reviews)
- [Zoho Creator](https://www.g2.com/products/zoho-creator/reviews) — 4.3/5 stars (164 reviews)
- [OutSystems](https://www.g2.com/products/outsystems/reviews) — 4.6/5 stars (1423 reviews)
- [Nintex](https://www.g2.com/products/nintex-nintex/reviews) — 4.3/5 stars (1322 reviews)
- [Ninox](https://www.g2.com/products/ninox/reviews) — 4.7/5 stars (362 reviews)
- [Mendix](https://www.g2.com/products/mendix/reviews) — 4.4/5 stars (281 reviews)
- [Kissflow](https://www.g2.com/products/kissflow/reviews) — 4.3/5 stars (591 reviews)
- [Retool](https://www.g2.com/products/retool/reviews) — 4.6/5 stars (357 reviews)
- [Microsoft Power Apps](https://www.g2.com/products/microsoft-power-apps/reviews) — 4.3/5 stars (533 reviews)
- [AppSheet](https://www.g2.com/products/appsheet/reviews) — 4.8/5 stars (404 reviews)

### Alternatives to Agentforce 360 Platform (formerly Salesforce Platform)

- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1540 reviews)
- [Nintex](https://www.g2.com/products/nintex-nintex/reviews) — 4.3/5 stars (1322 reviews)
- [OutSystems](https://www.g2.com/products/outsystems/reviews) — 4.6/5 stars (1423 reviews)
- [Microsoft Power Apps](https://www.g2.com/products/microsoft-power-apps/reviews) — 4.3/5 stars (533 reviews)
- [AppSheet](https://www.g2.com/products/appsheet/reviews) — 4.8/5 stars (404 reviews)
- [ServiceNow App Engine](https://www.g2.com/products/servicenow-app-engine/reviews) — 4.5/5 stars (1052 reviews)
- [Mendix](https://www.g2.com/products/mendix/reviews) — 4.4/5 stars (281 reviews)
- [Zoho Creator](https://www.g2.com/products/zoho-creator/reviews) — 4.3/5 stars (164 reviews)
- [Airtable](https://www.g2.com/products/airtable/reviews) — 4.6/5 stars (3268 reviews)
- [Pega Platform](https://www.g2.com/products/pega-platform/reviews) — 4.2/5 stars (278 reviews)

---
## Top Discussions

### 3CX

- Title: [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) — 2 comments, 1 upvote
  > **Top comment:** "In order to do this there are 2 things you need to do:
1) Make sure you are using either the 3CX WebClient or 3CX Desktop App to make calls
2) Use either..."
- Title: [Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.](https://www.g2.com/discussions/25993-getting-stun-setup-for-remote-employees-has-been-a-challenge-during-this-covid-19-pandemic) — 2 comments, 1 upvote
  > **Top comment:** "Hello Tim,

Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for..."
- Title: [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Business communication system primarily used for VoIP Phone System"
- Title: [Arabic Support !?](https://www.g2.com/discussions/arabic-support) — 1 comment, 1 upvote
  > **Top comment:** "I am not sure if they support in arabic language but the language has issues in 3cx as it is written from right to left."
- Title: [Teams integration](https://www.g2.com/discussions/34346-teams-integration) — 1 comment, 1 upvote
  > **Top comment:** "www.ring2teams.com/3cx

Let me know if you would like a free trial 

luke@exceltelecom.co.uk"

### Claris FileMaker

- Title: [Can I create a correlation between inventory and customer database?](https://www.g2.com/discussions/can-i-create-a-correlation-between-inventory-and-customer-database) — 4 comments, 1 upvote
  > **Top comment:** "Yes, that is relatively easy with Filemaker Pro"
- Title: [Hello how easy is it to apply for help with framework coding in our files?](https://www.g2.com/discussions/12192-hello-how-easy-is-it-to-apply-for-help-with-framework-coding-in-our-files) — 2 comments, 1 upvote
  > **Top comment:** "Adding value lists into your solution would make data entry quicker for your end user and give you control over what data they input into your fields.   When..."
- Title: [Sending the same message to a found group.](https://www.g2.com/discussions/33205-sending-the-same-message-to-a-found-group) — 1 comment
  > **Top comment:** "In the SEND MAIL script step dialog, there is a checkbox to collect email across found set. Set the email field as the TO, set the checkbox and go. 
You..."
- Title: [What is the best way to integrate with Google Calendar?](https://www.g2.com/discussions/13940-what-is-the-best-way-to-integrate-with-google-calendar) — 1 comment, 1 upvote
  > **Top comment:** "I am going to answer by linking you to an excellent article and video by Brendan McBride with DB Services. It shows you how to do this very thing...."
- Title: [What is FileMaker Licensing for Teams?](https://www.g2.com/discussions/licensing-for-teams) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "FileMaker Licensing for Teams is a simple way for teams of 5 or more people to license FileMaker software for their users. Purchase of FileMaker Licensing..."

### Agentforce 360 Platform (formerly Salesforce Platform)

- Title: [What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?](https://www.g2.com/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management) — 5 comments, 2 upvotes
  > **Top comment:** "Learn how to create new accounts, and update existing leads and contacts. "
- Title: [What is Salesforce Platform used for?](https://www.g2.com/discussions/what-is-salesforce-platform-used-for) — 2 comments
  > **Top comment:** "It's a system that helps you manage all past sales activity and understand your business' pipeline. "
- Title: [What all functionalities can be used via Salesforce?](https://www.g2.com/discussions/what-all-functionalities-can-be-used-via-salesforce) — 2 comments, 1 upvote
  > **Top comment:** "Salesforce redefines the way businesses connect with customers through service, marketing, and sales by creating a more meaningful relationship.

It has..."
- Title: [How do I add an account to Salesforce Authenticator?](https://www.g2.com/discussions/salesforce-authenticator-how-do-i-add-an-account-to-salesforce-authenticator) — 2 comments
  > **Top comment:** "Go to Salesforce Authenticator app and click Add an Account.
"
- Title: [How do I add an account to Salesforce Authenticator?](https://www.g2.com/discussions/how-do-i-add-an-account-to-salesforce-authenticator) — 2 comments
  > **Top comment:** "You can open the Salesforce Authenticator app on your mobile device. If you're opening the app for the first time, you see a tour of the app's features. Take..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/3cx-vs-claris-filemaker-vs-agentforce-360-platform-formerly-salesforce-platform)