Compare 3CX and Webex Suite 
Featured Products
At a Glance
Market Segments
Mid-Market (54.9% of reviews)
Enterprise (50.6% of reviews)
Entry-Level Pricing
Free 10 Users
$0.00
3CX
Star Rating
(534)4.4 out of 5
Market Segments
Mid-Market (54.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansWebex Suite
Star Rating
(18,771)4.2 out of 5
Market Segments
Enterprise (50.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 3CX excels in providing a seamless calling experience, with users highlighting its high-quality calls and SMS capabilities. Many appreciate the all-in-one communication platform that simplifies interactions with teams and customers.
- Users say that Webex Suite stands out for its integration of meetings, messaging, and calls into a single platform, which eliminates the hassle of juggling multiple tools. This cohesive approach is praised for enhancing productivity and ensuring consistent video and audio quality, even in larger meetings.
- Reviewers mention that 3CX offers an intuitive setup process, making it easy for new users to get started quickly. This ease of implementation is a significant advantage for teams looking to adopt a new communication tool without extensive training.
- According to verified reviews, Webex Suite is recognized for its robust collaboration features, such as organized messaging spaces and built-in meeting controls. These tools help maintain focus during discussions, making it a preferred choice for professional teamwork.
- G2 reviewers highlight that while 3CX has a strong performance in call management and VoIP services, it may not meet the diverse needs of larger enterprises as effectively as Webex Suite, which is tailored for enterprise-level communication and collaboration.
- Users express that Webex Suite's advanced features, like screen sharing, recording, and breakout rooms, contribute to a more structured communication experience. This is particularly beneficial for teams that require comprehensive tools for managing virtual meetings and collaborative projects.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Webex Suite
Basic Plan
$0.00
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen Sharing
Free Trial
3CX
Free Trial is available
Webex Suite
Free Trial is available
Ratings
Meets Requirements
8.9
359
8.9
14,728
Ease of Use
9.0
366
8.7
14,778
Ease of Setup
8.8
246
8.5
2,986
Ease of Admin
9.0
229
8.5
2,627
Quality of Support
7.9
327
8.5
11,791
Has the product been a good partner in doing business?
8.6
218
8.7
2,522
Product Direction (% positive)
8.4
361
7.8
14,184
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Sharing
Not enough data
9.1
985
Not enough data
9.0
965
Not enough data
8.9
943
Collaboration
Not enough data
8.8
901
Not enough data
9.0
979
Not enough data
9.0
972
Not enough data
8.8
877
Not enough data
9.2
1001
Functionality
Not enough data
8.8
881
Not enough data
9.0
979
Not enough data
8.9
882
Agentic AI - Virtual Classroom
Not enough data
7.9
21
Business Instant Messaging
Not enough data
8.6
943
Not enough data
8.8
1046
Not enough data
8.5
957
Business Instant Messaging
Not enough data
8.9
1019
Not enough data
8.9
962
Business Instant Messaging
Not enough data
8.7
905
Not enough data
8.8
963
Not enough data
8.7
869
Generative AI - Business Instant Messaging
Not enough data
8.2
53
AI - Business Instant Messaging
Not enough data
8.1
55
Not enough data
8.1
54
Not enough data
8.1
54
Not enough data
7.7
53
Agentic AI - Business Instant Messaging
Not enough data
7.8
36
Not enough data
7.6
36
Visual Tools
Not enough data
8.6
68
Not enough data
8.6
63
Not enough data
8.4
63
Not enough data
8.3
65
Office Customization
Not enough data
8.7
64
Not enough data
8.7
62
Not enough data
8.5
62
Guest Tools
Not enough data
8.6
60
Not enough data
8.6
62
Not enough data
8.6
58
Collaboration Tools
Not enough data
8.7
62
Not enough data
8.9
66
Not enough data
9.0
65
Not enough data
8.9
63
Agentic AI - Virtual Workspaces
Not enough data
7.7
30
Not enough data
7.4
29
Design Tools
Not enough data
8.8
358
Not enough data
8.8
357
Not enough data
8.6
312
Not enough data
8.7
319
Not enough data
8.8
335
Communication Tools
Not enough data
8.9
336
Not enough data
9.0
358
Integrations
Not enough data
8.7
288
Not enough data
9.0
356
Software Offering
Not enough data
8.8
354
Not enough data
9.2
390
Not enough data
9.0
376
Agentic AI - Collaborative Whiteboard
Not enough data
8.0
22
Not enough data
8.0
22
Not enough data
8.3
22
Presenter Tools
Not enough data
8.9
4895
Not enough data
8.5
4250
|
Verified
Not enough data
8.8
4607
|
Verified
Not enough data
8.9
5122
|
Verified
Conferencing Options
Not enough data
9.0
5262
|
Verified
Not enough data
9.0
5492
|
Verified
Not enough data
9.0
5407
|
Verified
Application Tools
Not enough data
8.8
4344
|
Verified
Not enough data
8.8
4909
|
Verified
Not enough data
8.7
4874
Agentic AI - Screen Sharing
Not enough data
7.5
51
Channels
9.4
135
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
96
|
Verified
Not enough data
7.3
70
Not enough data
Feature Not Available
Not enough data
Generative AI
7.1
25
Not enough data
Functions
8.9
182
|
Verified
Not enough data
8.9
186
|
Verified
Not enough data
8.9
186
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
95
Not enough data
9.1
119
Not enough data
8.8
100
Not enough data
8.5
97
|
Verified
Not enough data
Agentic AI - Contact Center
6.7
15
Not enough data
7.0
18
Not enough data
7.1
14
Not enough data
7.3
14
Not enough data
Administrative
8.3
151
|
Verified
Not enough data
9.0
181
|
Verified
Not enough data
8.4
187
|
Verified
Not enough data
9.0
116
Not enough data
8.3
105
|
Verified
Not enough data
Collaboration
Not enough data
9.1
33
Not enough data
8.8
35
Not enough data
8.7
33
Not enough data
8.9
35
Hardware
Not enough data
8.6
32
Not enough data
8.5
32
Security
Not enough data
9.0
33
Not enough data
8.8
33
Agentic AI - Visual Collaboration Platforms
Not enough data
7.0
15
Not enough data
7.3
14
Collaboration Tools
8.8
69
|
Verified
9.0
10182
|
Verified
9.1
38
|
Verified
9.1
2965
|
Verified
9.0
34
8.8
2648
|
Verified
9.2
39
|
Verified
9.0
3207
|
Verified
8.6
35
|
Verified
9.0
3037
Meeting Coordination
8.4
72
|
Verified
8.7
9165
9.1
68
|
Verified
8.7
8650
|
Verified
9.2
70
|
Verified
8.7
9016
|
Verified
8.9
42
|
Verified
8.8
3171
|
Verified
Software Type
9.0
83
|
Verified
8.6
7745
|
Verified
9.3
46
|
Verified
8.8
3105
|
Verified
9.2
43
|
Verified
9.0
3255
|
Verified
Agentic AI - Video Conferencing
Not enough data
7.8
96
Not enough data
7.8
91
Not enough data
7.9
90
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
9.3
40
Not enough data
9.3
42
Not enough data
9.4
40
Meeting Automation - AI Meeting Assistants
Not enough data
9.3
40
Not enough data
9.1
41
Not enough data
9.2
39
Meeting Insights - AI Meeting Assistants
Not enough data
9.1
41
Not enough data
9.0
42
Not enough data
9.3
42
Accessibility - AI Meeting Assistants
Not enough data
9.1
41
Not enough data
9.1
39
Not enough data
9.3
38
Agentic AI - AI Meeting Assistants
Not enough data
9.3
15
Not enough data
9.2
15
Not enough data
9.2
15
Not enough data
9.2
14
Meeting Capture & Retention - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
9.7
25
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.7
24
Not enough data
9.8
24
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
23
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
8.9
11
9.6
20
8.9
11
8.5
20
9.5
10
9.1
20
9.3
10
9.2
20
8.9
9
9.3
20
8.2
10
Basic Communication
9.5
192
|
Verified
8.8
246
8.4
133
|
Verified
8.7
232
8.3
133
|
Verified
8.6
212
8.2
118
|
Verified
9.0
259
8.8
173
|
Verified
9.0
260
9.5
185
|
Verified
8.6
147
Agentic AI - VoIP Providers
6.5
10
7.4
7
8.0
9
8.1
7
7.2
9
7.6
7
7.2
9
6.9
6
Access
8.5
118
|
Verified
8.3
163
8.5
155
|
Verified
8.4
187
8.4
165
|
Verified
8.4
177
Advanced Features
8.5
172
|
Verified
7.9
134
9.0
162
|
Verified
8.2
135
Feature Not Available
8.6
178
Agentic AI - UCaaS Platforms
Not enough data
8.0
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
9.7
5
Extensions
Feature Not Available
9.0
146
9.7
24
|
Verified
8.9
162
9.1
23
|
Verified
9.0
105
Features
9.5
24
|
Verified
9.0
158
Feature Not Available
8.8
101
8.8
19
|
Verified
9.0
153
9.4
28
|
Verified
9.1
171
8.6
27
|
Verified
9.1
155
Feature Not Available
9.1
142
Categories
Categories
Shared Categories
3CX and Webex Suite are categorized as UCaaS Platforms, VoIP Providers, and Video Conferencing
Unique Categories
3CX is categorized as Live Chat, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Webex Suite is categorized as Visual Collaboration Platforms, Business Instant Messaging, Screen Sharing, Collaborative Whiteboard, Virtual Workspaces, Virtual Classroom, and AI Meeting Assistants
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.5%
Education Management
5.3%
Telecommunications
5.0%
Construction
4.3%
Other
69.9%
Information Technology and Services
17.0%
Computer Software
8.4%
Financial Services
5.0%
Hospital & Health Care
4.9%
Higher Education
3.4%
Other
61.2%
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
Is there a method for taking and saving private notes within Webex Meetings?
8 Comments
KH
Manage Notes, Meeting Minutes, and Closed Captions in Cisco Webex Meetings
Article ID:
ng387ab
Last Updated:
Apr 23, 2019
Product:
Webex...Read more
What is the best use for Cisco Jabber?
7 Comments
DL
Best use conferencing and desk top sharing. Read more
Can I conference in a mobile number from the app
7 Comments
MB
I hadnt try this feature to conference a call.
But i think it can be done when u allow the application to call on ur cellphone and u can conference the...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
