Compare 3CX and Bria 
Featured Products
At a Glance
Market Segments
Mid-Market (55.0% of reviews)
Small-Business (53.2% of reviews)
Entry-Level Pricing
Free 10 Users
Free For personal, non-commercial use only
3CX
Star Rating
(545)4.4 out of 5
Market Segments
Mid-Market (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansBria
Star Rating
(68)4.4 out of 5
Market Segments
Small-Business (53.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free For personal, non-commercial use only
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 3CX excels in overall user satisfaction, reflected in its higher G2 Score compared to Bria. Users appreciate the platform's intuitive management and configuration, which streamlines communication for teams.
- According to verified reviews, 3CX has a significant advantage in the number of recent reviews, indicating a more active user base. This suggests that users are consistently engaging with the platform, leading to ongoing improvements and updates.
- Users say that 3CX's ease of setup is a standout feature, with many highlighting how quickly they can get started. The platform's user-friendly design, with distinct versions for both computers and mobile devices, makes it accessible for all team members.
- Reviewers mention that while Bria offers a flexible and feature-rich interface, it struggles to match the overall satisfaction levels of 3CX. Users appreciate Bria's simple layout, which makes it easy to find contacts, but some feel it lacks the comprehensive features that 3CX provides.
- According to recent feedback, Bria's sign-up process is praised for being painless and straightforward, making it a good choice for small businesses looking for quick implementation. However, it may not offer the same depth of features that larger teams might require.
- Users highlight that while both platforms perform well in terms of call quality, 3CX has a slight edge in features like automated attendants and screen sharing, which are crucial for more complex communication needs in mid-market environments.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Bria
Bria Solo Free
Free
For personal, non-commercial use only
Start a free trial at www.counterpath/try-now (no credit card needed!)
- Integrate a single call server or VoIP account
- Single app download on desktop or mobile
- Standard audio support (G7.11a / G7.11u)
Free Trial
3CX
Free Trial is available
Bria
Free Trial is available
Ratings
Meets Requirements
8.9
364
8.9
50
Ease of Use
9.0
372
9.1
50
Ease of Setup
8.8
252
9.1
19
Ease of Admin
9.0
235
9.5
17
Quality of Support
7.9
331
8.5
44
Has the product been a good partner in doing business?
8.6
225
9.4
16
Product Direction (% positive)
8.4
364
7.4
49
Features by Category
Channels
9.3
141
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
94
|
Verified
Not enough data
7.2
70
Not enough data
Feature Not Available
Not enough data
Generative AI
6.9
23
Not enough data
Functions
8.9
181
|
Verified
Not enough data
8.9
185
|
Verified
Not enough data
8.9
184
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
93
Not enough data
9.1
117
Not enough data
8.8
98
Not enough data
8.4
95
|
Verified
Not enough data
Agentic AI - Contact Center
6.3
13
Not enough data
7.0
18
Not enough data
6.9
12
Not enough data
6.9
12
Not enough data
Administrative
8.3
149
|
Verified
Not enough data
9.0
179
|
Verified
Not enough data
8.4
185
|
Verified
Not enough data
9.0
114
Not enough data
8.3
103
|
Verified
Not enough data
Collaboration Tools
8.8
68
|
Verified
Not enough data
9.1
37
|
Verified
Not enough data
9.0
33
Not enough data
9.2
38
|
Verified
Not enough data
8.5
34
|
Verified
Not enough data
Meeting Coordination
8.4
71
|
Verified
Not enough data
9.1
67
|
Verified
Not enough data
9.2
69
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
Software Type
9.0
82
|
Verified
Not enough data
9.3
45
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
40
Not enough data
8.9
48
Not enough data
9.1
46
Not enough data
8.8
49
Not enough data
8.9
47
Not enough data
9.2
42
Not enough data
9.1
46
Not enough data
Generative AI
6.8
14
Not enough data
Workforce Management
9.2
48
Not enough data
8.7
47
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
49
Not enough data
8.5
48
Not enough data
Generative AI
6.3
10
Not enough data
7.2
9
Not enough data
7.4
9
Not enough data
Communication
9.3
37
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
9.3
37
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
43
Not enough data
8.9
37
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
36
Not enough data
9.0
34
Not enough data
Basic Communication - Cloud PBX
9.7
24
Not enough data
8.9
21
Not enough data
9.7
21
Not enough data
8.3
22
Not enough data
9.6
23
Not enough data
9.8
23
Not enough data
Advanced Features - Cloud PBX
8.5
20
Not enough data
7.6
21
Not enough data
8.0
22
Not enough data
7.0
21
Not enough data
Platform Basics - VoIP Providers
9.3
20
Not enough data
9.6
19
Not enough data
8.4
19
Not enough data
9.0
19
Not enough data
9.1
19
Not enough data
9.3
19
Not enough data
Basic Communication
9.5
193
|
Verified
9.4
41
|
Verified
8.4
133
|
Verified
8.5
14
|
Verified
8.3
132
|
Verified
7.4
16
|
Verified
8.2
118
|
Verified
7.4
11
|
Verified
8.8
174
|
Verified
8.6
26
|
Verified
9.4
186
|
Verified
8.6
31
|
Verified
Agentic AI - VoIP Providers
6.1
9
Not enough data
7.7
8
Not enough data
6.9
8
Not enough data
6.9
8
Not enough data
Access
8.4
117
|
Verified
7.8
16
|
Verified
8.5
154
|
Verified
7.4
11
8.4
164
|
Verified
9.1
23
|
Verified
Advanced Features
8.5
173
|
Verified
7.7
18
|
Verified
9.0
161
|
Verified
7.1
15
|
Verified
Feature Not Available
9.3
23
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.0
22
|
Verified
Not enough data
Features
9.4
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
18
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and Bria are categorized as VoIP Providers and Cloud PBX Platforms
Unique Categories
3CX is categorized as UCaaS Platforms, Live Chat, Contact Center, Video Conferencing, and Call Center Infrastructure (CCI)
Bria has no unique categories
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Bria
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.4%
Hospital & Health Care
5.4%
Education Management
5.2%
Telecommunications
5.0%
Construction
4.2%
Other
69.8%
Information Technology and Services
16.1%
Insurance
6.5%
Financial Services
4.8%
Telecommunications
4.8%
Food & Beverages
3.2%
Other
64.5%
Discussions
How do I integrate 3CX to my CRM
2 Comments
CL
In order to do this there are 2 things you need to do:
1) Make sure you are using either the 3CX WebClient or 3CX Desktop App to make calls
2) Use either...Read more
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
What is 3CX used for?
1 Comment
MK
Business communication system primarily used for VoIP Phone SystemRead more
What is Bria used for?
1 Comment
G2
Bria phone is basically a softphone app—so instead of a physical desk phone, you install it on your mobile or computer and use it to make calls over the...Read more
What is Bria enterprise?
1 Comment
CS
Bria Enterprise is a comprehensive communication solution that can help organizations of all sizes streamline communication and collaboration, while ensuring...Read more
What tricks should I know about Bria?
1 Comment
Official Response from Bria
To use Bria with your VoIP service, you will need to know your VoIP provider's SIP domain, username or extension, and password. You can check out this quick...Read more
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