# 3CX, Avaya Infinity Platform vs Talkdesk Comparison

| | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 546 | 181 | 2,504 | 
| **Largest Market Segment** | Mid-Market (54.9% of reviews) | Enterprise (52.6% of reviews) | Mid-Market (60.3% of reviews) | 
| **Entry Level Price** | Free 10 Users | No pricing available | Free 25 Licenses Free to Start | 

---
## Top Pros & Cons

### 3CX

Pros:
- Ease of Use (44 reviews)
- Reliability (31 reviews)

Cons:
- Complex Processes (11 reviews)
- Difficult Configuration (10 reviews)

### Avaya Infinity Platform

Pros:
- Calling Features (2 reviews)
- Analytics (1 reviews)

Cons:
- Complexity (1 reviews)
- Customization Difficulty (1 reviews)

### Talkdesk

Pros:
- Ease of Use (310 reviews)
- Efficiency (175 reviews)

Cons:
- Call Issues (119 reviews)
- Technical Issues (78 reviews)

---
## Ratings Comparison
| Rating | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
  | **Meets Requirements** | 8.9 (365 reviews) | 8.6 (132 reviews) | 8.9 (2033 reviews) | 
  | **Ease of Use** | 9.0 (373 reviews) | 8.4 (131 reviews) | 9.1 (2043 reviews) | 
  | **Ease of Setup** | 8.8 (253 reviews) | 7.5 (34 reviews) | 8.8 (1067 reviews) | 
  | **Ease of Admin** | 9.0 (236 reviews) | 7.8 (33 reviews) | 8.9 (934 reviews) | 
  | **Quality of Support** | 7.9 (332 reviews) | 8.2 (118 reviews) | 8.8 (1810 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (226 reviews) | 7.9 (32 reviews) | 8.9 (917 reviews) | 
  | **Product Direction (% positive)** | 8.4 (365 reviews) | 7.1 (129 reviews) | 8.7 (1938 reviews) | 

---
## Pricing

### 3CX

#### Entry-Level Pricing

Plan: 3CX SMB

Price: Free 10 Users

Description: Free for up to 10 users.

Key Features:
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams

[Browse all 3 editions](https://www.g2.com/products/3cx/pricing)

#### Free Trial

Yes

### Avaya Infinity Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Talkdesk

#### Entry-Level Pricing

Plan: Talkdesk Express™ | United States & Canada Small Business Exclusive

Price: Free 25 Licenses Free to Start

Description: Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.






https://www.talkdesk.com/express/

Key Features:
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses. 

[Browse all 5 editions](https://www.g2.com/products/talkdesk/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **Talkdesk** | 8.7/10 | 404 |

#### Dialing Options

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 9.2 (319 reviews) | 
| **Progressive Dialing** | Not enough data | Not enough data | 9.2 (293 reviews) | 
| **Predictive Dialing** | Not enough data | Not enough data | 8.3 (9 reviews) | 

#### Agent Tools

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 9.2 (251 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | Not enough data | 9.1 (255 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | Not enough data | 9.4 (349 reviews) ✓ Verified | 

#### Automation

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 9.1 (243 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 9.1 (260 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | Not enough data | 8.9 (225 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.9 (8 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.3 (8 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 8.1 (8 reviews) | 
| **Compliance Monitoring** | Not enough data | Not enough data | 7.9 (8 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 8.3 (8 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **Talkdesk** | 9.1/10 | 215 |

#### Administration

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 9.1 (165 reviews) | 
| **Data Workflows** | Not enough data | Not enough data | 9.1 (158 reviews) | 
| **Issue Management** | Not enough data | Not enough data | 9.0 (161 reviews) | 

#### Knowledge Management

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 9.2 (160 reviews) | 
| **Publishing Workflows** | Not enough data | Not enough data | 9.1 (156 reviews) | 
| **Analytics** | Not enough data | Not enough data | 9.1 (161 reviews) | 

#### Compliance

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 9.2 (159 reviews) | 
| **Data Governance** | Not enough data | Not enough data | 9.2 (155 reviews) | 
| **Compliance** | Not enough data | Not enough data | 9.2 (158 reviews) | 
| **Auditing** | Not enough data | Not enough data | 9.1 (156 reviews) | 

#### Customer Support

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 9.1 (158 reviews) | 
| **Suggestions** | Not enough data | Not enough data | 9.0 (153 reviews) | 
| **Decision Trees** | Not enough data | Not enough data | 9.0 (148 reviews) | 

#### Data Security

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 9.2 (146 reviews) | 
| **Data Transport** | Not enough data | Not enough data | 9.2 (147 reviews) | 
| **Access Management** | Not enough data | Not enough data | 9.3 (155 reviews) | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 9.2 (143 reviews) | 

#### Administration

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 9.1 (165 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 9.2 (177 reviews) | 
| **Performance and Reliability** | Not enough data | Not enough data | 9.2 (184 reviews) | 

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 8.7 (48 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Call Analytics

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **Talkdesk** | 9.0/10 | 438 |

#### Quality Assurance

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 9.1 (370 reviews) | 
| **Calibration** | Not enough data | Not enough data | 9.0 (341 reviews) | 
| **Reports** | Not enough data | Not enough data | 8.9 (378 reviews) | 

#### Engagement

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | 9.0 (356 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 9.2 (379 reviews) | 
| **Training** | Not enough data | Not enough data | 9.0 (367 reviews) | 

#### Performance

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 9.0 (361 reviews) | 
| **Compliance** | Not enough data | Not enough data | 9.2 (363 reviews) | 

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.9 (79 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.6 (78 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.2/10 | 303 |
| **Avaya Infinity Platform** | 8.6/10 | 46 |
| **Talkdesk** | 8.7/10 | 1198 |

#### Channels

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Voice** | 9.4 (142 reviews) ✓ Verified | 9.3 (15 reviews) ✓ Verified | 9.2 (822 reviews) ✓ Verified | 
| **Social** | Feature Not Available | 8.9 (11 reviews) | 8.6 (541 reviews) ✓ Verified | 
| **Web Chat** | 8.6 (94 reviews) ✓ Verified | 8.1 (15 reviews) ✓ Verified | 8.4 (525 reviews) ✓ Verified | 
| **Mobile SMS** | 7.3 (71 reviews) | 7.7 (10 reviews) | 8.3 (517 reviews) ✓ Verified | 
| **Email** | Feature Not Available | 8.2 (14 reviews) ✓ Verified | 8.5 (548 reviews) ✓ Verified | 

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **AI Text-to-Speech** | 6.9 (23 reviews) | Not enough data | 8.1 (182 reviews) | 

#### Functions

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Session Routing** | 8.9 (181 reviews) ✓ Verified | 8.6 (34 reviews) ✓ Verified | 8.9 (961 reviews) ✓ Verified | 
| **Session Queuing** | 8.9 (185 reviews) ✓ Verified | 8.9 (34 reviews) | 9.0 (982 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.9 (184 reviews) ✓ Verified | 8.9 (31 reviews) ✓ Verified | 9.0 (833 reviews) ✓ Verified | 
| **Speech Analytics** | Feature Not Available | 8.8 (15 reviews) ✓ Verified | 8.7 (575 reviews) ✓ Verified | 
| **Auto Dialer** | 8.2 (93 reviews) | 8.1 (16 reviews) | 8.8 (590 reviews) ✓ Verified | 
| **IVR** | 9.1 (117 reviews) | 8.9 (14 reviews) ✓ Verified | 9.1 (717 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.8 (98 reviews) | 8.9 (14 reviews) ✓ Verified | 8.9 (712 reviews) | 
| **Persistent Data** | 8.4 (95 reviews) ✓ Verified | 9.3 (14 reviews) ✓ Verified | 8.9 (658 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.3 (13 reviews) | Not enough data | 8.0 (27 reviews) | 
| **Cross-system Integration** | 7.0 (18 reviews) | Not enough data | 8.5 (27 reviews) | 
| **Natural Language Interaction** | 6.9 (12 reviews) | Not enough data | 8.2 (27 reviews) | 
| **Proactive Assistance** | 6.9 (12 reviews) | Not enough data | 8.1 (27 reviews) | 

#### Administrative

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Session Summary Notes** | 8.3 (149 reviews) ✓ Verified | 8.3 (27 reviews) ✓ Verified | 8.8 (909 reviews) ✓ Verified | 
| **Administrator Access** | 9.0 (179 reviews) ✓ Verified | 8.7 (27 reviews) ✓ Verified | 9.1 (927 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.4 (185 reviews) ✓ Verified | 8.6 (31 reviews) ✓ Verified | 8.8 (1015 reviews) ✓ Verified | 
| **Session Recording** | 9.0 (114 reviews) | 8.6 (12 reviews) ✓ Verified | 9.1 (714 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.3 (103 reviews) ✓ Verified | 8.8 (13 reviews) ✓ Verified | 8.8 (575 reviews) ✓ Verified | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.0/10 | 144 |
| **Avaya Infinity Platform** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Collaboration Tools

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Screen Sharing** | 8.8 (68 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Presentations** | 9.1 (37 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Whiteboarding** | 9.0 (33 reviews) | Not enough data | Not enough data | 
| **Live Chat** | 9.2 (38 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Hand Raising** | 8.5 (34 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Scheduling** | 8.4 (71 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Recording** | 9.1 (67 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Participant Permissions** | 9.2 (69 reviews) ✓ Verified | Not enough data | Not enough data | 
| **One-Click Join** | 8.9 (41 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Software Type

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Mobile** | 9.0 (82 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Browser Application** | 9.3 (45 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Desktop Application** | 9.2 (43 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **Talkdesk** | 9.6/10 | 73 |

#### ServiceNow Apps

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 9.4 (43 reviews) | 
| **Value** | Not enough data | Not enough data | 9.4 (42 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Responses

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | 7.9/10 | 5 |
| **Talkdesk** | 9.0/10 | 293 |

#### Workforce Management

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Agent Availability** | Not enough data | 7.7 (5 reviews) ✓ Verified | 9.3 (256 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | 7.3 (5 reviews) ✓ Verified | 9.1 (237 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | Not enough data | 8.8 (206 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | 9.3 (5 reviews) ✓ Verified | 8.8 (216 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | Not enough data | 8.8 (212 reviews) ✓ Verified | 

#### Administration

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Automation** | Not enough data | Not enough data | 9.0 (236 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | 7.3 (5 reviews) ✓ Verified | 9.2 (253 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 7.3 (5 reviews) ✓ Verified | 9.2 (256 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | Not enough data | 8.7 (206 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | 8.7 (5 reviews) ✓ Verified | 9.0 (213 reviews) ✓ Verified | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Conversational Platform

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 

#### Support Automation

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Messaging Channels

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 54 |
| **Avaya Infinity Platform** | N/A | N/A |
| **Talkdesk** | 8.7/10 | 243 |

#### Platform

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Omnichannel** | 7.7 (40 reviews) | Not enough data | 8.3 (186 reviews) | 
| **Mobile Access** | 8.9 (48 reviews) | Not enough data | 7.9 (195 reviews) | 
| **Queue Management** | 9.1 (46 reviews) | Not enough data | 8.8 (217 reviews) | 
| **Call Routing** | 8.8 (49 reviews) | Not enough data | 8.9 (220 reviews) | 
| **Call Back** | 8.9 (47 reviews) | Not enough data | 9.0 (220 reviews) | 
| **IVR** | 9.2 (42 reviews) | Not enough data | 8.9 (210 reviews) | 
| **Automatic Call Distribution** | 9.1 (46 reviews) | Not enough data | 8.8 (211 reviews) | 

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **AI Text-to-Speech** | 6.8 (14 reviews) | Not enough data | 7.7 (96 reviews) | 

#### Workforce Management

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Call Monitoring** | 9.2 (48 reviews) | Not enough data | 9.0 (217 reviews) | 
| **Performance Evaluation** | 8.7 (47 reviews) | Not enough data | 8.9 (209 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.3 (20 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.3 (20 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.8 (20 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.8 (20 reviews) | 

#### Administrative

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Call Recording** | 9.1 (49 reviews) | Not enough data | 9.2 (222 reviews) | 
| **Reporting & Dashboards** | 8.5 (48 reviews) | Not enough data | 8.9 (224 reviews) | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Platform

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | Not enough data | 

#### Channel

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Security** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **Talkdesk** | 8.2/10 | 75 |

#### Customer Support

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | 8.3 (68 reviews) | 
| **Speech** | Not enough data | Not enough data | 8.2 (69 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 8.2 (69 reviews) | 

#### Automation

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 8.1 (68 reviews) | 
| **Customization** | Not enough data | Not enough data | 8.3 (68 reviews) | 
| **Intelligent Routing** | Not enough data | Not enough data | 8.2 (68 reviews) | 

#### Artificial Intelligence

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | 8.0 (68 reviews) | 
| **Language** | Not enough data | Not enough data | 8.3 (67 reviews) | 
| **Conversational AI** | Not enough data | Not enough data | 8.0 (66 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 57 |
| **Avaya Infinity Platform** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | 6.3 (10 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.2 (9 reviews) | Not enough data | Not enough data | 
| **AI Text-to-Speech** | 7.4 (9 reviews) | Not enough data | Not enough data | 

#### Communication

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Pop-up Chat** | 9.3 (37 reviews) | Not enough data | Not enough data | 
| **Notifications** | 9.3 (38 reviews) | Not enough data | Not enough data | 
| **Targeted Emails** | Feature Not Available | Not enough data | Not enough data | 
| **In-App Messaging** | 9.3 (37 reviews) | Not enough data | Not enough data | 
| **Co-Browsing** | Feature Not Available | Not enough data | Not enough data | 

####  Internal Use

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Customization ** | 8.9 (43 reviews) | Not enough data | Not enough data | 
| **Conversation Archiving** | 8.9 (37 reviews) | Not enough data | Not enough data | 
| **Lead Development** | Feature Not Available | Not enough data | Not enough data | 
| **Knowledge Base** | Feature Not Available | Not enough data | Not enough data | 
| **Team Inbox ** | 8.9 (36 reviews) | Not enough data | Not enough data | 
| **Customer Profiles** | 9.0 (34 reviews) | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **Talkdesk** | 8.6/10 | 18 |

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 8.6 (16 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 27 |
| **Avaya Infinity Platform** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Call Management** | 9.7 (24 reviews) | Not enough data | Not enough data | 
| **Communication Management** | 8.9 (21 reviews) | Not enough data | Not enough data | 
| **Scalability** | 9.7 (21 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.3 (22 reviews) | Not enough data | Not enough data | 
| **Mobile Accessibility** | 9.6 (23 reviews) | Not enough data | Not enough data | 
| **Accessibility** | 9.8 (23 reviews) | Not enough data | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Security and Compliance** | 8.5 (20 reviews) | Not enough data | Not enough data | 
| **Analytics and Reporting** | 7.6 (21 reviews) | Not enough data | Not enough data | 
| **Support and Reliability** | 8.0 (22 reviews) | Not enough data | Not enough data | 
| **Automated attendant** | 7.0 (21 reviews) | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 280 |
| **Avaya Infinity Platform** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | 9.3 (20 reviews) | Not enough data | Not enough data | 
| **Call Management** | 9.6 (19 reviews) | Not enough data | Not enough data | 
| **Network monitoring** | 8.4 (19 reviews) | Not enough data | Not enough data | 
| **Integrations** | 9.0 (19 reviews) | Not enough data | Not enough data | 
| **Virtual PBX** | 9.1 (19 reviews) | Not enough data | Not enough data | 
| **SIP trunking services** | 9.3 (19 reviews) | Not enough data | Not enough data | 

#### Basic Communication

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Phone Calls** | 9.5 (193 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Video Calls** | 8.4 (133 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Instant Messaging** | 8.3 (132 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Screen Sharing** | 8.2 (118 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Conference Calls** | 8.8 (174 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | 9.4 (186 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.1 (9 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.7 (8 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 6.9 (8 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.9 (8 reviews) | Not enough data | Not enough data | 

#### Access

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Software Pairing** | 8.4 (117 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Browser Extension** | 8.5 (154 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Individual Download** | 8.4 (164 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Advanced Features

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Hold Music** | 8.5 (173 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Automated Attendants** | 9.0 (161 reviews) ✓ Verified | Not enough data | Not enough data | 
| **VOiP Number** | Feature Not Available | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.2/10 | 74 |
| **Avaya Infinity Platform** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Extensions

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | Not enough data | Not enough data | 
| **Native VoIP** | 9.7 (24 reviews) ✓ Verified | Not enough data | Not enough data | 
| **CCaaS Option** | 9.0 (22 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Features

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Voicemail to Email** | 9.4 (24 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | Not enough data | 
| **File Sharing** | 8.7 (18 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Voice Conferencing** | 9.4 (28 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Video Conferencing** | 8.6 (27 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **Talkdesk** | 8.0/10 | 52 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 7.6 (33 reviews) | 
| **Contextual Response Generation** | Not enough data | Not enough data | 7.8 (34 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 7.9 (33 reviews) | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 8.3 (34 reviews) | 
| **Multilingual Support** | Not enough data | Not enough data | 8.3 (32 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 7.2 (32 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.2 (32 reviews) | 
| **Escalation Handling** | Not enough data | Not enough data | 7.9 (33 reviews) | 
| **Workflow Optimization** | Not enough data | Not enough data | 8.2 (39 reviews) | 

#### Automation

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 7.9 (37 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.2 (34 reviews) | 
| **Document Processing** | Not enough data | Not enough data | 7.9 (32 reviews) | 

#### Autonomy

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 7.8 (32 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 8.2 (32 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 7.9 (34 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 7.9 (33 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to 3CX (6):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Avaya Infinity Platform (3):** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Talkdesk (18):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | 3CX | Avaya Infinity Platform | Talkdesk | 
|---|---|---|---|
| **Small-Business** | 36.2% | 13.8% | 19.3% | 
| **Mid-Market** | 54.9% | 33.6% | 60.3% | 
| **Enterprise** | 8.9% | 52.6% | 20.4% | 

### By Industry

#### 3CX

- **Information Technology and Services:** 10.4%
- **Hospital & Health Care:** 5.4%
- **Education Management:** 5.2%
- **Telecommunications:** 4.9%
- **Construction:** 4.2%
- **Computer Software:** 4.0%
- **Financial Services:** 4.0%
- **Computer & Network Security:** 3.8%
- **E-Learning:** 3.5%
- **Insurance:** 3.1%
- **Other:** 51.5%

#### Avaya Infinity Platform

- **Telecommunications:** 14.5%
- **Consumer Services:** 10.5%
- **Information Technology and Services:** 10.5%
- **Insurance:** 9.9%
- **Hospital & Health Care:** 4.6%
- **Financial Services:** 4.6%
- **Internet:** 2.6%
- **Entertainment:** 2.6%
- **Retail:** 2.0%
- **Banking:** 2.0%
- **Other:** 36.2%

#### Talkdesk

- **Consumer Services:** 10.0%
- **Computer Software:** 8.3%
- **Information Technology and Services:** 6.4%
- **Telecommunications:** 5.8%
- **Education Management:** 5.3%
- **Financial Services:** 5.1%
- **E-Learning:** 3.9%
- **Retail:** 3.3%
- **Marketing and Advertising:** 2.7%
- **Food & Beverages:** 2.7%
- **Other:** 46.4%

---
## Alternatives

### Alternatives to 3CX

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3568 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1548 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1370 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (633 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1587 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) — 4.8/5 stars (81 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)

### Alternatives to Avaya Infinity Platform

- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1548 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (610 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (86 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (738 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1587 reviews)
- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)

### Alternatives to Talkdesk

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (610 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1548 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1587 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)

---
## Top Discussions

### 3CX

- Title: [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) — 2 comments, 1 upvote
  > **Top comment:** "In order to do this there are 2 things you need to do:
1) Make sure you are using either the 3CX WebClient or 3CX Desktop App to make calls
2) Use either..."
- Title: [Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.](https://www.g2.com/discussions/25993-getting-stun-setup-for-remote-employees-has-been-a-challenge-during-this-covid-19-pandemic) — 2 comments, 1 upvote
  > **Top comment:** "Hello Tim,

Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for..."
- Title: [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Business communication system primarily used for VoIP Phone System"
- Title: [Arabic Support !?](https://www.g2.com/discussions/arabic-support) — 1 comment, 1 upvote
  > **Top comment:** "I am not sure if they support in arabic language but the language has issues in 3cx as it is written from right to left."
- Title: [Teams integration](https://www.g2.com/discussions/34346-teams-integration) — 1 comment, 1 upvote
  > **Top comment:** "www.ring2teams.com/3cx

Let me know if you would like a free trial 

luke@exceltelecom.co.uk"

### Avaya Infinity Platform

No discussions available for this product.

### Talkdesk

- Title: [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) — 3 comments
  > **Top comment:** "Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways:

AI-Powered Tools: Enhances interactions..."
- Title: [Do you plan to have a mobile app for this?](https://www.g2.com/discussions/do-you-plan-to-have-a-mobile-app-for-this) — 3 comments, 1 upvote
  > **Top comment:** "The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-"
- Title: [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) — 2 comments
  > **Top comment:** "it helps businesses improve customer experiences."
- Title: [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) — 2 comments, 1 upvote
  > **Top comment:** "None "
- Title: [When a call drops, what is the easiest and most effective way to find that caller and reach them?](https://www.g2.com/discussions/when-a-call-drops-what-is-the-easiest-and-most-effective-way-to-find-that-caller-and-reach-them) — 2 comments, 1 upvote
  > **Top comment:** "We can find the dropped call's details through their email or phone number."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/3cx-vs-avaya-infinity-platform-vs-talkdesk)