# 3CX, Avaya Infinity Platform vs Nextiva Comparison

| | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 546 | 181 | 3,567 | 
| **Largest Market Segment** | Mid-Market (54.9% of reviews) | Enterprise (52.6% of reviews) | Small-Business (77.2% of reviews) | 
| **Entry Level Price** | Free 10 Users | No pricing available | Starting at $15.00 1 User Per Month | 

---
## Top Pros & Cons

### 3CX

Pros:
- Ease of Use (44 reviews)
- Reliability (31 reviews)

Cons:
- Complex Processes (11 reviews)
- Difficult Configuration (10 reviews)

### Avaya Infinity Platform

Pros:
- Calling Features (2 reviews)
- Analytics (1 reviews)

Cons:
- Complexity (1 reviews)
- Customization Difficulty (1 reviews)

### Nextiva

Pros:
- Customer Support (127 reviews)
- Ease of Use (117 reviews)

Cons:
- Complexity (25 reviews)
- Difficult Configuration (25 reviews)

---
## Ratings Comparison
| Rating | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
  | **Meets Requirements** | 8.9 (365 reviews) | 8.6 (132 reviews) | 9.0 (2837 reviews) | 
  | **Ease of Use** | 9.0 (373 reviews) | 8.4 (131 reviews) | 8.7 (2885 reviews) | 
  | **Ease of Setup** | 8.8 (253 reviews) | 7.5 (34 reviews) | 8.4 (2170 reviews) | 
  | **Ease of Admin** | 9.0 (236 reviews) | 7.8 (33 reviews) | 8.6 (1985 reviews) | 
  | **Quality of Support** | 7.9 (332 reviews) | 8.2 (118 reviews) | 9.0 (2822 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (226 reviews) | 7.9 (32 reviews) | 8.8 (1967 reviews) | 
  | **Product Direction (% positive)** | 8.4 (365 reviews) | 7.1 (129 reviews) | 8.3 (2713 reviews) | 

---
## Pricing

### 3CX

#### Entry-Level Pricing

Plan: 3CX SMB

Price: Free 10 Users

Description: Free for up to 10 users.

Key Features:
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams

[Browse all 3 editions](https://www.g2.com/products/3cx/pricing)

#### Free Trial

Yes

### Avaya Infinity Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.2/10 | 303 |
| **Avaya Infinity Platform** | 8.6/10 | 46 |
| **Nextiva** | 8.5/10 | 207 |

#### Channels

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Voice** | 9.4 (142 reviews) ✓ Verified | 9.3 (15 reviews) ✓ Verified | 9.4 (194 reviews) | 
| **Social** | Feature Not Available | 8.9 (11 reviews) | 7.9 (176 reviews) | 
| **Web Chat** | 8.6 (94 reviews) ✓ Verified | 8.1 (15 reviews) ✓ Verified | 7.7 (174 reviews) | 
| **Mobile SMS** | 7.3 (71 reviews) | 7.7 (10 reviews) | 8.2 (178 reviews) | 
| **Email** | Feature Not Available | 8.2 (14 reviews) ✓ Verified | 8.2 (168 reviews) | 

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **AI Text-to-Speech** | 6.9 (23 reviews) | Not enough data | 7.6 (84 reviews) | 

#### Functions

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Session Routing** | 8.9 (181 reviews) ✓ Verified | 8.6 (34 reviews) ✓ Verified | 8.7 (173 reviews) | 
| **Session Queuing** | 8.9 (185 reviews) ✓ Verified | 8.9 (34 reviews) | 8.6 (173 reviews) | 
| **Concurrent Calling** | 8.9 (184 reviews) ✓ Verified | 8.9 (31 reviews) ✓ Verified | 8.8 (174 reviews) | 
| **Speech Analytics** | Feature Not Available | 8.8 (15 reviews) ✓ Verified | 8.1 (171 reviews) | 
| **Auto Dialer** | 8.2 (93 reviews) | 8.1 (16 reviews) | 8.2 (169 reviews) | 
| **IVR** | 9.1 (117 reviews) | 8.9 (14 reviews) ✓ Verified | 8.5 (176 reviews) | 
| **Inbound Screen Pop** | 8.8 (98 reviews) | 8.9 (14 reviews) ✓ Verified | 8.5 (169 reviews) | 
| **Persistent Data** | 8.4 (95 reviews) ✓ Verified | 9.3 (14 reviews) ✓ Verified | 8.4 (165 reviews) | 

#### Agentic AI - Contact Center

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.3 (13 reviews) | Not enough data | 8.8 (11 reviews) | 
| **Cross-system Integration** | 7.0 (18 reviews) | Not enough data | 9.2 (11 reviews) | 
| **Natural Language Interaction** | 6.9 (12 reviews) | Not enough data | 9.2 (11 reviews) | 
| **Proactive Assistance** | 6.9 (12 reviews) | Not enough data | 9.2 (11 reviews) | 

#### Administrative

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Session Summary Notes** | 8.3 (149 reviews) ✓ Verified | 8.3 (27 reviews) ✓ Verified | 8.3 (167 reviews) | 
| **Administrator Access** | 9.0 (179 reviews) ✓ Verified | 8.7 (27 reviews) ✓ Verified | 9.1 (176 reviews) | 
| **Reporting & Dashboards** | 8.4 (185 reviews) ✓ Verified | 8.6 (31 reviews) ✓ Verified | 8.9 (176 reviews) | 
| **Session Recording** | 9.0 (114 reviews) | 8.6 (12 reviews) ✓ Verified | 8.4 (166 reviews) | 
| **Agent Scheduling and Assignment** | 8.3 (103 reviews) ✓ Verified | 8.8 (13 reviews) ✓ Verified | 8.3 (160 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.0/10 | 144 |
| **Avaya Infinity Platform** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Collaboration Tools

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Screen Sharing** | 8.8 (68 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Presentations** | 9.1 (37 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Whiteboarding** | 9.0 (33 reviews) | Not enough data | Not enough data | 
| **Live Chat** | 9.2 (38 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Hand Raising** | 8.5 (34 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Scheduling** | 8.4 (71 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Recording** | 9.1 (67 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Participant Permissions** | 9.2 (69 reviews) ✓ Verified | Not enough data | Not enough data | 
| **One-Click Join** | 8.9 (41 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Software Type

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Mobile** | 9.0 (82 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Browser Application** | 9.3 (45 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Desktop Application** | 9.2 (43 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | 7.9/10 | 5 |
| **Nextiva** | N/A | N/A |

#### Workforce Management

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Agent Availability** | Not enough data | 7.7 (5 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | Not enough data | 7.3 (5 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Agent Self-Service** | Not enough data | 9.3 (5 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Performance Analysis** | Not enough data | 7.3 (5 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | Not enough data | 7.3 (5 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | Not enough data | 
| **Intraday Management** | Not enough data | 8.7 (5 reviews) ✓ Verified | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 54 |
| **Avaya Infinity Platform** | N/A | N/A |
| **Nextiva** | 8.6/10 | 771 |

#### Platform

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Omnichannel** | 7.7 (40 reviews) | Not enough data | 8.1 (465 reviews) | 
| **Mobile Access** | 8.9 (48 reviews) | Not enough data | 8.6 (666 reviews) | 
| **Queue Management** | 9.1 (46 reviews) | Not enough data | 8.6 (584 reviews) | 
| **Call Routing** | 8.8 (49 reviews) | Not enough data | 8.9 (692 reviews) | 
| **Call Back** | 8.9 (47 reviews) | Not enough data | 8.8 (605 reviews) | 
| **IVR** | 9.2 (42 reviews) | Not enough data | 8.3 (501 reviews) | 
| **Automatic Call Distribution** | 9.1 (46 reviews) | Not enough data | 8.6 (603 reviews) | 

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **AI Text-to-Speech** | 6.8 (14 reviews) | Not enough data | 7.7 (294 reviews) | 

#### Workforce Management

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Call Monitoring** | 9.2 (48 reviews) | Not enough data | 8.7 (606 reviews) | 
| **Performance Evaluation** | 8.7 (47 reviews) | Not enough data | 8.7 (564 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.8 (8 reviews) | 

#### Administrative

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Call Recording** | 9.1 (49 reviews) | Not enough data | 8.6 (593 reviews) | 
| **Reporting & Dashboards** | 8.5 (48 reviews) | Not enough data | 8.7 (623 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 57 |
| **Avaya Infinity Platform** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | 6.3 (10 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.2 (9 reviews) | Not enough data | Not enough data | 
| **AI Text-to-Speech** | 7.4 (9 reviews) | Not enough data | Not enough data | 

#### Communication

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Pop-up Chat** | 9.3 (37 reviews) | Not enough data | Not enough data | 
| **Notifications** | 9.3 (38 reviews) | Not enough data | Not enough data | 
| **Targeted Emails** | Feature Not Available | Not enough data | Not enough data | 
| **In-App Messaging** | 9.3 (37 reviews) | Not enough data | Not enough data | 
| **Co-Browsing** | Feature Not Available | Not enough data | Not enough data | 

####  Internal Use

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Customization ** | 8.9 (43 reviews) | Not enough data | Not enough data | 
| **Conversation Archiving** | 8.9 (37 reviews) | Not enough data | Not enough data | 
| **Lead Development** | Feature Not Available | Not enough data | Not enough data | 
| **Knowledge Base** | Feature Not Available | Not enough data | Not enough data | 
| **Team Inbox ** | 8.9 (36 reviews) | Not enough data | Not enough data | 
| **Customer Profiles** | 9.0 (34 reviews) | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 27 |
| **Avaya Infinity Platform** | N/A | N/A |
| **Nextiva** | 9.1/10 | 43 |

#### Basic Communication - Cloud PBX

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Call Management** | 9.7 (24 reviews) | Not enough data | 9.4 (31 reviews) | 
| **Communication Management** | 8.9 (21 reviews) | Not enough data | 9.1 (30 reviews) | 
| **Scalability** | 9.7 (21 reviews) | Not enough data | 9.3 (28 reviews) | 
| **Integrations** | 8.3 (22 reviews) | Not enough data | 8.5 (24 reviews) | 
| **Mobile Accessibility** | 9.6 (23 reviews) | Not enough data | 8.7 (31 reviews) | 
| **Accessibility** | 9.8 (23 reviews) | Not enough data | 9.0 (28 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Security and Compliance** | 8.5 (20 reviews) | Not enough data | 9.1 (26 reviews) | 
| **Analytics and Reporting** | 7.6 (21 reviews) | Not enough data | 9.3 (29 reviews) | 
| **Support and Reliability** | 8.0 (22 reviews) | Not enough data | 9.1 (30 reviews) | 
| **Automated attendant** | 7.0 (21 reviews) | Not enough data | 9.1 (27 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 280 |
| **Avaya Infinity Platform** | N/A | N/A |
| **Nextiva** | 8.2/10 | 1793 |

#### Platform Basics - VoIP Providers

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | 9.3 (20 reviews) | Not enough data | 8.6 (67 reviews) | 
| **Call Management** | 9.6 (19 reviews) | Not enough data | 8.8 (94 reviews) | 
| **Network monitoring** | 8.4 (19 reviews) | Not enough data | 8.2 (58 reviews) | 
| **Integrations** | 9.0 (19 reviews) | Not enough data | 8.0 (68 reviews) | 
| **Virtual PBX** | 9.1 (19 reviews) | Not enough data | 7.9 (54 reviews) | 
| **SIP trunking services** | 9.3 (19 reviews) | Not enough data | 7.7 (53 reviews) | 

#### Basic Communication

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Phone Calls** | 9.5 (193 reviews) ✓ Verified | Not enough data | 9.2 (1696 reviews) ✓ Verified | 
| **Video Calls** | 8.4 (133 reviews) ✓ Verified | Not enough data | 7.9 (898 reviews) ✓ Verified | 
| **Instant Messaging** | 8.3 (132 reviews) ✓ Verified | Not enough data | 8.3 (1056 reviews) ✓ Verified | 
| **Screen Sharing** | 8.2 (118 reviews) ✓ Verified | Not enough data | 7.7 (829 reviews) | 
| **Conference Calls** | 8.8 (174 reviews) ✓ Verified | Not enough data | 8.6 (1160 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.4 (186 reviews) ✓ Verified | Not enough data | 9.1 (1339 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.1 (9 reviews) | Not enough data | 7.7 (41 reviews) | 
| **Cross-system Integration** | 7.7 (8 reviews) | Not enough data | 7.8 (40 reviews) | 
| **Adaptive Learning** | 6.9 (8 reviews) | Not enough data | 7.6 (39 reviews) | 
| **Proactive Assistance** | 6.9 (8 reviews) | Not enough data | 7.6 (40 reviews) | 

#### Access

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Software Pairing** | 8.4 (117 reviews) ✓ Verified | Not enough data | 8.0 (902 reviews) | 
| **Browser Extension** | 8.5 (154 reviews) ✓ Verified | Not enough data | 8.1 (897 reviews) | 
| **Individual Download** | 8.4 (164 reviews) ✓ Verified | Not enough data | 8.5 (1039 reviews) ✓ Verified | 

#### Advanced Features

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Hold Music** | 8.5 (173 reviews) ✓ Verified | Not enough data | 8.3 (1173 reviews) ✓ Verified | 
| **Automated Attendants** | 9.0 (161 reviews) ✓ Verified | Not enough data | 8.6 (1243 reviews) ✓ Verified | 
| **VOiP Number** | Feature Not Available | Not enough data | 9.1 (1491 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.2/10 | 74 |
| **Avaya Infinity Platform** | N/A | N/A |
| **Nextiva** | 8.6/10 | 203 |

#### Agentic AI - UCaaS Platforms

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.1 (7 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.6 (7 reviews) | 

#### Extensions

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | Not enough data | 8.5 (149 reviews) ✓ Verified | 
| **Native VoIP** | 9.7 (24 reviews) ✓ Verified | Not enough data | 9.1 (159 reviews) ✓ Verified | 
| **CCaaS Option** | 9.0 (22 reviews) ✓ Verified | Not enough data | 8.8 (147 reviews) ✓ Verified | 

#### Features

| Feature | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Voicemail to Email** | 9.4 (24 reviews) ✓ Verified | Not enough data | 9.2 (185 reviews) ✓ Verified | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 8.5 (154 reviews) | 
| **File Sharing** | 8.7 (18 reviews) ✓ Verified | Not enough data | 8.3 (142 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.4 (28 reviews) ✓ Verified | Not enough data | 9.0 (156 reviews) ✓ Verified | 
| **Video Conferencing** | 8.6 (27 reviews) ✓ Verified | Not enough data | 8.4 (146 reviews) ✓ Verified | 
| **Conference Transcripts** | Feature Not Available | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to 3CX (6):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Avaya Infinity Platform (3):** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Nextiva (5):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | 3CX | Avaya Infinity Platform | Nextiva | 
|---|---|---|---|
| **Small-Business** | 36.2% | 13.8% | 77.2% | 
| **Mid-Market** | 54.9% | 33.6% | 21.5% | 
| **Enterprise** | 8.9% | 52.6% | 1.2% | 

### By Industry

#### 3CX

- **Information Technology and Services:** 10.4%
- **Hospital & Health Care:** 5.4%
- **Education Management:** 5.2%
- **Telecommunications:** 4.9%
- **Construction:** 4.2%
- **Computer Software:** 4.0%
- **Financial Services:** 4.0%
- **Computer & Network Security:** 3.8%
- **E-Learning:** 3.5%
- **Insurance:** 3.1%
- **Other:** 51.5%

#### Avaya Infinity Platform

- **Telecommunications:** 14.5%
- **Consumer Services:** 10.5%
- **Information Technology and Services:** 10.5%
- **Insurance:** 9.9%
- **Hospital & Health Care:** 4.6%
- **Financial Services:** 4.6%
- **Internet:** 2.6%
- **Entertainment:** 2.6%
- **Retail:** 2.0%
- **Banking:** 2.0%
- **Other:** 36.2%

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.7%
- **Construction:** 5.2%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.6%
- **Law Practice:** 3.4%
- **Legal Services:** 3.2%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to 3CX

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1548 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1370 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (633 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1587 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) — 4.8/5 stars (81 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (610 reviews)

### Alternatives to Avaya Infinity Platform

- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1548 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (610 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (86 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (738 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1587 reviews)
- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)

### Alternatives to Nextiva

- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1587 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1370 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (927 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1548 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)

---
## Top Discussions

### 3CX

- Title: [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) — 2 comments, 1 upvote
  > **Top comment:** "In order to do this there are 2 things you need to do:
1) Make sure you are using either the 3CX WebClient or 3CX Desktop App to make calls
2) Use either..."
- Title: [Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.](https://www.g2.com/discussions/25993-getting-stun-setup-for-remote-employees-has-been-a-challenge-during-this-covid-19-pandemic) — 2 comments, 1 upvote
  > **Top comment:** "Hello Tim,

Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for..."
- Title: [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Business communication system primarily used for VoIP Phone System"
- Title: [Arabic Support !?](https://www.g2.com/discussions/arabic-support) — 1 comment, 1 upvote
  > **Top comment:** "I am not sure if they support in arabic language but the language has issues in 3cx as it is written from right to left."
- Title: [Teams integration](https://www.g2.com/discussions/34346-teams-integration) — 1 comment, 1 upvote
  > **Top comment:** "www.ring2teams.com/3cx

Let me know if you would like a free trial 

luke@exceltelecom.co.uk"

### Avaya Infinity Platform

No discussions available for this product.

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/3cx-vs-avaya-infinity-platform-vs-nextiva)