Compare 3CX and AT&T Office@Hand 
Featured Products
At a Glance
Market Segments
Mid-Market (54.9% of reviews)
Mid-Market (60.0% of reviews)
Entry-Level Pricing
Free 10 Users
Free Trial 1 User Month
3CX
Star Rating
(536)4.4 out of 5
Market Segments
Mid-Market (54.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansAT&T Office@Hand
Star Rating
(17)4.6 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 3CX excels in its user-friendly interface, which many find appealing for its simplicity and reliability. Users appreciate features like connecting personal phones via extensions, ensuring seamless communication with the main office line.
- Users say that AT&T Office@Hand stands out for its comprehensive platform that integrates video calls, voicemails, faxes, and team collaboration tools. This all-in-one approach enhances productivity, especially for remote work, making it easy to manage communications from various devices.
- Reviewers mention that 3CX offers strong call-handling features and flexible management options, which are particularly beneficial for businesses needing robust communication solutions. This flexibility is highlighted by users who find it effective for international calls, improving their workflow.
- According to verified reviews, AT&T Office@Hand is praised for its ease of use, especially in remote settings. Users find it particularly convenient to access calls and manage communications on smartphones and tablets, which is crucial for today’s mobile workforce.
- G2 reviewers highlight that while 3CX has a solid support quality, AT&T Office@Hand has a slight edge in terms of setup ease, with users noting a smoother onboarding experience. This can be a significant factor for businesses looking to implement a new system quickly.
- Users report that both platforms cater well to mid-market businesses, but 3CX has a larger volume of reviews, indicating a broader user base. This suggests that while AT&T Office@Hand may have a higher star rating, 3CX's extensive feedback provides a more comprehensive view of user experiences.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
AT&T Office@Hand
Premium Edition
Free Trial
1 User Month
NA
- Includes unlimited users, toll free for local number, unlimited internet fax, 2500 toll-free minutes/month 200 HD video seats, automatic call recording, salesforce Integration
Free Trial
3CX
Free Trial is available
AT&T Office@Hand
No trial information availableRatings
Meets Requirements
8.9
361
9.6
8
Ease of Use
9.0
368
9.8
8
Ease of Setup
8.8
248
10.0
6
Ease of Admin
9.0
229
Not enough data
Quality of Support
7.9
328
7.6
7
Has the product been a good partner in doing business?
8.6
219
Not enough data
Product Direction (% positive)
8.4
363
10.0
8
Features by Category
Channels
9.4
136
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
96
|
Verified
Not enough data
7.3
70
Not enough data
Feature Not Available
Not enough data
Generative AI
7.1
25
Not enough data
Functions
8.9
182
|
Verified
Not enough data
8.9
186
|
Verified
Not enough data
8.9
187
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
95
Not enough data
9.1
119
Not enough data
8.8
100
Not enough data
8.5
97
|
Verified
Not enough data
Agentic AI - Contact Center
6.7
15
Not enough data
7.0
18
Not enough data
7.1
14
Not enough data
7.3
14
Not enough data
Administrative
8.3
151
|
Verified
Not enough data
9.0
181
|
Verified
Not enough data
8.4
187
|
Verified
Not enough data
9.0
116
Not enough data
8.3
105
|
Verified
Not enough data
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
25
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.7
24
Not enough data
9.8
24
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
23
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
21
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.5
193
|
Verified
Not enough data
8.4
133
|
Verified
Not enough data
8.3
133
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.8
174
|
Verified
Not enough data
9.4
186
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
118
|
Verified
Not enough data
8.5
155
|
Verified
Not enough data
8.4
165
|
Verified
Not enough data
Advanced Features
8.5
173
|
Verified
Not enough data
9.0
162
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
25
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
25
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and AT&T Office@Hand are categorized as UCaaS Platforms, VoIP Providers, and Video Conferencing
Unique Categories
3CX is categorized as Live Chat, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
AT&T Office@Hand has no unique categories
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
AT&T Office@Hand
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.5%
Education Management
5.2%
Telecommunications
5.0%
Construction
4.3%
Other
70.0%
Health, Wellness and Fitness
30.0%
Retail
10.0%
Oil & Energy
10.0%
Non-Profit Organization Management
10.0%
Food Production
10.0%
Other
30.0%
Alternatives
Discussions
How do I integrate 3CX to my CRM
2 Comments
CL
In order to do this there are 2 things you need to do:
1) Make sure you are using either the 3CX WebClient or 3CX Desktop App to make calls
2) Use either...Read more
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
What is 3CX used for?
1 Comment
MK
Business communication system primarily used for VoIP Phone SystemRead more
AT&T Office@Hand has no discussions with answers
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