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Compare 3CLogic Cloud Call Center and Verint Monet WFO

See this
side-by-side comparison of 3CLogic Cloud Call Center vs. Verint Monet WFO
based on preference data from user reviews. 3CLogic Cloud Call Center rates 4.2/5 stars with 30 reviews. By contrast, Verint Monet WFO rates 3.8/5 stars with 9 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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3CLogic Cloud Call Center
3CLogic Cloud Call Center
(30)
4.2 out of 5
3CLogic Cloud Call Center
Optimized for quick response
Verint Monet WFO
Verint Monet WFO
(9)
3.8 out of 5
Verint Monet WFO
Star Rating
3CLogic Cloud Call Center
3CLogic Cloud Call Center
Verint Monet WFO
Verint Monet WFO
Market Segments
3CLogic Cloud Call Center
3CLogic Cloud Call Center
Small-Business (42.9% of reviews)
Verint Monet WFO
Verint Monet WFO
Mid-Market (55.6% of reviews)
Entry Level Price
3CLogic Cloud Call Center
3CLogic Cloud Call Center
No pricing information available
Verint Monet WFO
Verint Monet WFO
No pricing information available

3CLogic Cloud Call Center vs Verint Monet WFO

  • Reviewers felt that Verint Monet WFO meets the needs of their business better than 3CLogic Cloud Call Center.
  • When comparing quality of ongoing product support, reviewers felt that 3CLogic Cloud Call Center is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of 3CLogic Cloud Call Center over Verint Monet WFO.
Categories
Shared Categories
3CLogic Cloud Call Center
3CLogic Cloud Call Center
Verint Monet WFO
Verint Monet WFO
3CLogic Cloud Call Center and Verint Monet WFO are categorized as Contact Center Workforce
Unique Categories
Verint Monet WFO
Verint Monet WFO has no unique categories
Pricing
3CLogic Cloud Call Center
3CLogic Cloud Call Center Pricing
Free Trial Unavailable
Verint Monet WFO
Verint Monet WFO Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
3CLogic Cloud Call Center
3CLogic Cloud Call Center
8.5
Responses: 24
Verint Monet WFO
Verint Monet WFO
8.7
Responses: 9
Ease of Use
3CLogic Cloud Call Center
3CLogic Cloud Call Center
8.1
Responses: 24
Verint Monet WFO
Verint Monet WFO
6.5
Responses: 9
Ease of Setup
3CLogic Cloud Call Center
3CLogic Cloud Call Center
8.2
Responses: 21
Verint Monet WFO
Verint Monet WFO
Not enough data available
Ease of Admin
3CLogic Cloud Call Center
3CLogic Cloud Call Center
7.9
Responses: 22
Verint Monet WFO
Verint Monet WFO
Not enough data available
Quality of Support
3CLogic Cloud Call Center
3CLogic Cloud Call Center
8.8
Responses: 24
Verint Monet WFO
Verint Monet WFO
7.9
Responses: 7
Ease of Doing Business With
3CLogic Cloud Call Center
3CLogic Cloud Call Center
8.9
Responses: 22
Verint Monet WFO
Verint Monet WFO
Not enough data available
Product Direction (% positive)
3CLogic Cloud Call Center
3CLogic Cloud Call Center
9.5
Responses: 24
Verint Monet WFO
Verint Monet WFO
3.5
Responses: 9
Features
Workforce Management
Agent Availability
3CLogic Cloud Call Center
3CLogic Cloud Call Center
Not enough data available
Verint Monet WFO
Verint Monet WFO
Not enough data available
Skills Management
3CLogic Cloud Call Center
3CLogic Cloud Call Center
Not enough data available
Verint Monet WFO
Verint Monet WFO
Not enough data available
Shift Scheduling
3CLogic Cloud Call Center
3CLogic Cloud Call Center
Not enough data available
Verint Monet WFO
Verint Monet WFO
Not enough data available
Agent Self-Service
3CLogic Cloud Call Center
3CLogic Cloud Call Center
Not enough data available
Verint Monet WFO
Verint Monet WFO
Not enough data available
Mobile Access
3CLogic Cloud Call Center
3CLogic Cloud Call Center
Not enough data available
Verint Monet WFO
Verint Monet WFO
Not enough data available
Administration
Automation
3CLogic Cloud Call Center
3CLogic Cloud Call Center
Not enough data available
Verint Monet WFO
Verint Monet WFO
Not enough data available
Performance Analysis
3CLogic Cloud Call Center
3CLogic Cloud Call Center
Not enough data available
Verint Monet WFO
Verint Monet WFO
Not enough data available
Dashboards
3CLogic Cloud Call Center
3CLogic Cloud Call Center
Not enough data available
Verint Monet WFO
Verint Monet WFO
Not enough data available
Forecasting
3CLogic Cloud Call Center
3CLogic Cloud Call Center
Not enough data available
Verint Monet WFO
Verint Monet WFO
Not enough data available
Intraday Management
3CLogic Cloud Call Center
3CLogic Cloud Call Center
Not enough data available
Verint Monet WFO
Verint Monet WFO
Not enough data available
Reviewers' Company Size
Reviewers of 3CLogic Cloud Call Center were most often representing companies in the Small-Business segment, while reviewers for Verint Monet WFO were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
3CLogic Cloud Call Center
3CLogic Cloud Call Center
42.9%
Verint Monet WFO
Verint Monet WFO
11.1%
Mid-Market
(51-1000 emp.)
3CLogic Cloud Call Center
3CLogic Cloud Call Center
25.0%
Verint Monet WFO
Verint Monet WFO
55.6%
Enterprise
(> 1000 emp.)
3CLogic Cloud Call Center
3CLogic Cloud Call Center
32.1%
Verint Monet WFO
Verint Monet WFO
33.3%
Reviewers' Industry
3CLogic Cloud Call Center
3CLogic Cloud Call Center Industry
Financial Services
14.3%
Telecommunications
7.1%
Packaging and Containers
7.1%
Oil & Energy
7.1%
Information Technology and Services
7.1%
Other
57.1%
Verint Monet WFO
Verint Monet WFO Industry
Internet
22.2%
Financial Services
22.2%
Computer Software
22.2%
Public Relations and Communications
11.1%
Information Technology and Services
11.1%
Other
11.1%
Reviews
Most Helpful Favorable Review
3CLogic Cloud Call Center
Jordan P.
Administrator in Insurance

There are a lot of different features that allow you to make the call center experience better for anyone who calls in

Verint Monet WFO
Jasmine J.
User in Public Relations and Communications

This is so great for me when I work because it tells me my exact break times so I will never forget. I will always know my schedule thanks to this.

Most Helpful Critical Review
3CLogic Cloud Call Center
Brian G.
User in Telecommunications

It capability to scale with a bigger shop and heavier call volume is non existent and cost me to dislike it

Verint Monet WFO
GF
Administrator in Financial Services

It does not reflect the same data as it's partners. Not very user friendly coding or accurate reporting.

Discussions
3CLogic Cloud Call Center
3CLogic Cloud Call Center Discussions
Monty the Mongoose crying
3CLogic Cloud Call Center has no discussions with answers
Verint Monet WFO
Verint Monet WFO Discussions
Monty the Mongoose crying
Verint Monet WFO has no discussions with answers
Screenshots
3CLogic Cloud Call Center
3CLogic Cloud Call Center Screenshots
Verint Monet WFO
Verint Monet WFO Screenshots
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