Compare 3CLogic Cloud Call Center vs Verint Monet WFO

See this
comparison of 3CLogic Cloud Call Center vs. Verint Monet WFO
based on data from user reviews. 3CLogic Cloud Call Center rates 4.0/5 stars with 17 reviews. Verint Monet WFO rates 3.8/5 stars with 8 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
3CLogic Cloud Call Center
Free Trial Unavailable
Verint Monet WFO
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.5
Ease of Use
Ease of Use
8.2
6.5
Ease of Setup
Ease of Setup
8.0
Not enough data available
Ease of Admin
Ease of Admin
8.3
Not enough data available
Quality of Support
Quality of Support
8.8
8.1
Ease of Doing Business With
Ease of Doing Business With
8.7
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
9.3
2.7
Meets Requirements
3CLogic Cloud Call Center
8.5
Verint Monet WFO
8.5
Ease of Use
3CLogic Cloud Call Center
8.2
Verint Monet WFO
6.5
Ease of Setup
3CLogic Cloud Call Center
8.0
Verint Monet WFO
Not enough data available
Ease of Admin
3CLogic Cloud Call Center
8.3
Verint Monet WFO
Not enough data available
Quality of Support
3CLogic Cloud Call Center
8.8
Verint Monet WFO
8.1
Ease of Doing Business With
3CLogic Cloud Call Center
8.7
Verint Monet WFO
Not enough data available
Product Direction (% positive)
3CLogic Cloud Call Center
9.3
Verint Monet WFO
2.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.9%
12.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.4%
62.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
17.6%
25.0%
3CLogic Cloud Call Center
Small-Business
52.9%
Mid-Market
29.4%
Enterprise
17.6%
Verint Monet WFO
Small-Business
12.5%
Mid-Market
62.5%
Enterprise
25.0%

Reviewers' Industry

 
Financial Services
23.5%
Internet
25.0%
 
Telecommunications
11.8%
Financial Services
25.0%
 
Information Technology and Services
11.8%
Public Relations and Communications
12.5%
 
Retail
5.9%
Information Technology and Services
12.5%
 
Packaging and Containers
5.9%
Gambling & Casinos
12.5%
 
Other
41.2%
Other
12.5%
3CLogic Cloud Call Center
Financial Services
23.5%
Telecommunications
11.8%
Information Technology and Services
11.8%
Retail
5.9%
Packaging and Containers
5.9%
Other
41.2%
Verint Monet WFO
Internet
25.0%
Financial Services
25.0%
Public Relations and Communications
12.5%
Information Technology and Services
12.5%
Gambling & Casinos
12.5%
Other
12.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Aaron A.
Administrator

Their dashboards are really graphic and easy to interpret.

Jessica N.
User

It's really cut and dry. A monkey could navigate the software and find the information they needed! It is aethetically pleasing and easy to read and follow! The color coded scheduling really helps. We have multiple states of work we have to be in, and the...

Most Helpful Critical Review
Most Helpful Critical Review
User in Non-Profit Organization Management

It is not compatible with Apple/Mac. A mobile version would be great. The tech support is not always the best and has room for improvement.

Administrator in Information Technology and Services
Administrator in Information Technology and Services

- Difficult to do bulk changes/updates for multiple staff - Cannot keep prior year's data and automatically calculate new year's vacation/sick days - Cannot make changes on the fly on main screens. You have to enter the person's profile to make the changes.

 
3CLogic Cloud Call Center
Most Helpful Favorable Review
Aaron A.
Administrator

Their dashboards are really graphic and easy to interpret.

Most Helpful Critical Review
User in Non-Profit Organization Management

It is not compatible with Apple/Mac. A mobile version would be great. The tech support is not always the best and has room for improvement.

Verint Monet WFO
Most Helpful Favorable Review
Jessica N.
User

It's really cut and dry. A monkey could navigate the software and find the information they needed! It is aethetically pleasing and easy to read and follow! The color coded scheduling really helps. We have multiple states of work we have to be in, and the...

Most Helpful Critical Review
Administrator in Information Technology and Services
Administrator in Information Technology and Services

- Difficult to do bulk changes/updates for multiple staff - Cannot keep prior year's data and automatically calculate new year's vacation/sick days - Cannot make changes on the fly on main screens. You have to enter the person's profile to make the changes.

Screenshots

 
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3CLogic Cloud Call Center
Verint Monet WFO

Videos

 
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3CLogic Cloud Call Center
Verint Monet WFO
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