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Compare 3CLogic Cloud Call Center and Twilio Flex 
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At a Glance
Market Segments
Enterprise (43.5% of reviews)
Small-Business (34.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
3CLogic Cloud Call Center
Star Rating
(48)4.4 out of 5
Market Segments
Enterprise (43.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about 3CLogic Cloud Call CenterTwilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that 3CLogic Cloud Call Center excels in quality assurance features, with a high evaluation score of 9.4, while Twilio Flex's quality assurance capabilities are less emphasized, leading to a perception of lower effectiveness in this area.
- Reviewers mention that 3CLogic's call monitoring and performance evaluation features are top-notch, scoring 9.8 and 9.5 respectively, which users find crucial for maintaining high service standards, whereas Twilio Flex's scores in these areas are comparatively lower, indicating potential gaps in performance oversight.
- G2 users highlight that 3CLogic offers superior ease of setup with a score of 8.2, making it more user-friendly for new clients, while Twilio Flex's setup score of 7.3 suggests a steeper learning curve that may deter some users.
- Users on G2 appreciate 3CLogic's robust omnichannel capabilities, scoring 8.6, which allows for seamless integration across various communication channels, while Twilio Flex, although flexible, does not match this level of integration, leading to a less cohesive user experience.
- Reviewers say that 3CLogic's agent tools, particularly the whisper coaching feature, are highly effective for training and improving agent performance, while Twilio Flex lacks similar dedicated features, which may impact agent development.
- Users report that 3CLogic's reporting and dashboards are highly rated at 9.8, providing valuable insights for performance tracking, whereas Twilio Flex's reporting features, with a score of 8.2, may not offer the same depth of analysis, potentially limiting strategic decision-making.
Pricing
Entry-Level Pricing
3CLogic Cloud Call Center
No pricing availableTwilio Flex
No pricing availableFree Trial
3CLogic Cloud Call Center
No trial information availableTwilio Flex
No trial information availableRatings
Meets Requirements
8.9
42
8.3
25
Ease of Use
8.7
42
8.2
25
Ease of Setup
8.4
37
7.2
9
Ease of Admin
8.1
37
7.5
8
Quality of Support
9.2
42
8.2
23
Has the product been a good partner in doing business?
9.3
37
8.6
7
Product Direction (% positive)
9.4
41
7.1
24
Features by Category
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.8
7
Not enough data
9.0
7
Not enough data
9.5
7
Not enough data
Engagement
9.8
7
Not enough data
9.8
7
Not enough data
9.8
7
Not enough data
Performance
10.0
7
Not enough data
9.5
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.6
14
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
7.7
5
|
Verified
9.0
8
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
9.4
6
Not enough data
Functions
9.4
20
|
Verified
8.3
16
|
Verified
9.3
20
8.2
17
|
Verified
9.3
17
|
Verified
8.6
14
|
Verified
9.6
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
9.6
13
|
Verified
Not enough data
9.5
13
|
Verified
7.3
5
9.2
12
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
17
|
Verified
8.2
15
|
Verified
9.3
20
|
Verified
8.6
11
|
Verified
8.1
20
|
Verified
8.1
16
|
Verified
9.7
13
|
Verified
Not enough data
7.5
12
|
Verified
6.0
5
|
Verified
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.3
9
Not enough data
Feature Not Available
Not enough data
9.3
10
Not enough data
9.5
10
Not enough data
9.3
9
Not enough data
9.7
10
Not enough data
9.4
9
Not enough data
Generative AI
9.0
5
Not enough data
Workforce Management
9.8
10
Not enough data
9.6
8
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.6
9
Not enough data
9.7
10
Not enough data
Generative AI
Not enough data
Not enough data
Deployment & Integration - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Optimization - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security & Compliance - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced AI & Biometric Features - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Voice Recognition
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
3CLogic Cloud Call Center and Twilio Flex are categorized as Call Center Infrastructure (CCI) and Contact Center
Unique Categories
3CLogic Cloud Call Center is categorized as Speech Analytics, ServiceNow Store Apps, Auto Dialer, Voice Recognition, Contact Center Workforce, AI Voice Assistants, and Contact Center Quality Assurance
Twilio Flex is categorized as UCaaS Platforms and VoIP Providers
Reviews
Reviewers' Company Size
3CLogic Cloud Call Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.2%
Hospital & Health Care
8.7%
Financial Services
8.7%
Telecommunications
4.3%
Packaging and Containers
4.3%
Other
58.7%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
3CLogic Cloud Call Center has no discussions with answers
Twilio Flex has no discussions with answers
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