I think their branding strategies are utmost. They have been doing great - and I wish to have more help from them in the near future.
Communication. Open moves works with us on both the PPC side as well as the SEO side to make sure our goals are met and that the methods meet our long term goals.
I dont like agency pricing structure or when the offer everything under one roof. It means they dont focus enough on one
The downside is that they aren't in-house!