Compare 360Dialog and Sinch
At a Glance
Market Segments
Small-Business (74.1% of reviews)
Small-Business (40.6% of reviews)
Entry-Level Pricing
Starting at €500.00 Per Month
No pricing available
360Dialog
Star Rating
(62)4.5 out of 5
Market Segments
Small-Business (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at €500.00 Per Month
Browse all 7 pricing plans
Sinch
Star Rating
(34)3.8 out of 5
Market Segments
Small-Business (40.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Sinch
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Sinch excels in versatility, offering a wide range of messaging services including SMS, voice, and video across various channels like WhatsApp and Facebook Messenger. Users appreciate its effectiveness for campaign scheduling and chatbots, highlighting the platform's ability to keep in touch with customers.
- Users say that 360Dialog stands out for its exceptional customer support, with many praising the responsiveness and helpfulness of the team. Reviewers specifically mention team members who provide quick resolutions to issues, creating a positive experience for users who value strong support.
- According to verified reviews, Sinch has a higher overall satisfaction score, indicating that users generally feel more positive about their experience with the platform. This is reflected in feedback about its helpful customer support staff and the ease of use for business messaging.
- Reviewers mention that 360Dialog has a slight edge in ease of setup and administration, with users noting a smoother onboarding process. This can be particularly beneficial for small businesses looking to implement a communication solution without extensive technical resources.
- Users highlight that while Sinch provides solid analytics and support, 360Dialog's documentation and community support are rated higher, suggesting that users may find more resources and assistance available when navigating challenges with 360Dialog.
- G2 reviewers indicate that both platforms cater well to small businesses, but 360Dialog has a larger proportion of reviews from this segment, suggesting it may be more tailored to the needs of smaller organizations compared to Sinch, which has a broader user base.
Pricing
Entry-Level Pricing
360Dialog
WhatsApp Newsletter Marketing Automation
Starting at €500.00
Per Month
360dialog is providing a powerful marketing automation customized for WhatsApp use cases around bulk messages
- Access to the WhatsApp Business API, increased service level
- Free WhatsApp inbox solution included
Sinch
No pricing availableFree Trial
360Dialog
No trial information availableSinch
Free Trial is available
Ratings
Meets Requirements
8.6
29
7.5
24
Ease of Use
8.7
29
7.4
26
Ease of Setup
8.7
25
6.4
21
Ease of Admin
9.0
14
6.7
16
Quality of Support
9.2
30
6.6
26
Has the product been a good partner in doing business?
8.8
14
6.8
17
Product Direction (% positive)
8.8
30
6.8
22
Features by Category
Messenger
9.7
6
Not enough data
7.9
8
Not enough data
9.8
8
Not enough data
8.3
6
Not enough data
Channels
9.8
8
Not enough data
9.0
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.1
9
Not enough data
Customers
8.9
6
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
9.4
6
Not enough data
8.3
5
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.7
18
7.1
11
9.0
15
7.6
11
7.0
11
6.7
10
Support
8.1
14
6.7
11
7.6
11
5.0
10
8.4
16
5.7
12
Platform Basics - Phone Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Features - Phone Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Phone Verification
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
9.7
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
9.7
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
360Dialog and Sinch are categorized as Communication Platform as a Service (CPaaS)
Unique Categories
360Dialog is categorized as WhatsApp Marketing and Conversational Marketing
Sinch is categorized as Phone Verification, SAP Store, RCS Business Messaging, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
360Dialog
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sinch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
39.5%
Computer Software
10.5%
Automotive
7.9%
Construction
5.3%
Airlines/Aviation
2.6%
Other
34.2%
Computer Software
18.8%
Telecommunications
15.6%
Information Technology and Services
15.6%
Retail
6.3%
Non-Profit Organization Management
6.3%
Other
37.5%
Alternatives
Discussions
360Dialog has no discussions with answers
Sinch has no discussions with answers