# 360Dialog vs Manychat Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Manychat excels in user satisfaction, reflected in its higher overall score compared to 360Dialog. Users appreciate its intuitive interface and AI-driven features, which simplify complex tasks and enhance client engagement across multiple social platforms.
- **Users say** that Manychat's ease of setup is a significant advantage, with many finding it accessible even for those without technical backgrounds. In contrast, while 360Dialog offers solid support, it doesn't match the same level of user-friendliness, which can lead to configuration challenges for some users.
- **Reviewers mention** that Manychat provides a wealth of pre-made templates tailored to various industries, making it easier for businesses to create effective marketing funnels. This feature is particularly praised for saving time and improving response rates, whereas 360Dialog lacks the same breadth of customizable options.
- **According to verified reviews** , Manychat's strong market presence is evident in its extensive user base and the volume of positive feedback, with 142 total reviews compared to 360Dialog's 27. This suggests a more robust community and support network for Manychat users.
- **Users highlight** the quality of support from 360Dialog, noting the responsiveness and helpfulness of the team. However, Manychat also receives commendations for its customer service, indicating that both platforms prioritize user assistance, though Manychat's larger user base may offer more diverse resources.
- **Reviewers indicate** that while 360Dialog has strengths in specific areas like live chat and SMS capabilities, Manychat outperforms in overall functionality and versatility, particularly in automating conversations across various messaging platforms, which is crucial for modern businesses.



| | 360Dialog | Manychat | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 63 | 163 | 
| **Largest Market Segment** | Small-Business (74.5% of reviews) | Small-Business (88.3% of reviews) | 
| **Entry Level Price** | Starting at €500.00 Per Month | Free Trial Per Month | 

---
## Top Pros & Cons

### 360Dialog

Pros:
- Customer Support (1 reviews)
- Ease of Use (1 reviews)

Cons:
- Downtime Issues (2 reviews)
- Poor Customer Support (2 reviews)

### Manychat

Pros:
- Ease of Use (14 reviews)
- Automation (11 reviews)

Cons:
- Limited Features (8 reviews)
- Expensive (7 reviews)

---
## Ratings Comparison
| Rating | 360Dialog | Manychat | 
|---|---|---|
  | **Meets Requirements** | 8.6 (30 reviews) | 9.0 (112 reviews) | 
  | **Ease of Use** | 8.7 (30 reviews) | 8.8 (116 reviews) | 
  | **Ease of Setup** | 8.7 (26 reviews) | 8.8 (78 reviews) | 
  | **Ease of Admin** | 9.0 (14 reviews) | 9.1 (64 reviews) | 
  | **Quality of Support** | 9.1 (31 reviews) | 8.3 (103 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (14 reviews) | 8.9 (62 reviews) | 
  | **Product Direction (% positive)** | 8.9 (31 reviews) | 9.1 (105 reviews) | 

---
## Pricing

### 360Dialog

#### Entry-Level Pricing

Plan: WhatsApp Newsletter Marketing Automation

Price: Starting at €500.00 Per Month

Description: 360dialog is providing a powerful marketing automation customized for WhatsApp use cases around bulk messages

Key Features:
- Access to the WhatsApp Business API, increased service level
- Free WhatsApp inbox solution included

[Browse all 7 editions](https://www.g2.com/products/360dialog/pricing)

#### Free Trial

No

### Manychat

#### Entry-Level Pricing

Plan: Free

Price: Free Trial Per Month

Description: Our free plan includes: 

Key Features:
- Unlimited custom flows 
- Up to 1,000 contacts
- 10 customer Tags

[Browse all 2 editions](https://www.g2.com/products/manychat/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | N/A | N/A |
| **Manychat** | 8.8/10 | 70 |

#### Email Marketing

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | 8.5 (33 reviews) ✓ Verified | 
| **Sending Outbound Emails** | Not enough data | 8.8 (32 reviews) ✓ Verified | 
| **Manage Email Deliverability** | Not enough data | 8.9 (14 reviews) | 
| **Automated Email Responses** | Not enough data | 8.8 (30 reviews) ✓ Verified | 

#### Online Marketing

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | 8.0 (36 reviews) ✓ Verified | 
| **Dynamic Content** | Not enough data | 8.6 (38 reviews) ✓ Verified | 
| **A/B Testing** | Not enough data | 8.3 (28 reviews) ✓ Verified | 
| **Mobile Optimized** | Not enough data | 9.1 (41 reviews) ✓ Verified | 
| **Search Tracking and Optimization** | Not enough data | 8.7 (15 reviews) | 

#### Lead Management

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | 9.1 (41 reviews) ✓ Verified | 
| **Data Quality Management** | Not enough data | 8.6 (16 reviews) | 
| **Segmentation** | Not enough data | 9.1 (37 reviews) ✓ Verified | 
| **Lead Scoring and Grading** | Not enough data | 8.8 (33 reviews) ✓ Verified | 
| **Lead Nurturing** | Not enough data | 9.2 (36 reviews) ✓ Verified | 
| **Online Behavior Tracking** | Not enough data | 8.6 (33 reviews) ✓ Verified | 
| **Automated Alerts and Tasks** | Not enough data | 9.1 (36 reviews) ✓ Verified | 
| **CRM Lead Integration** | Not enough data | 8.7 (34 reviews) ✓ Verified | 

#### Campaign Management

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Program Management** | Not enough data | 8.4 (15 reviews) | 
| **Event / Webinar Marketing** | Not enough data | 8.9 (34 reviews) ✓ Verified | 
| **Calendaring** | Not enough data | 8.8 (31 reviews) ✓ Verified | 
| **Budgeting** | Not enough data | 8.1 (13 reviews) | 

#### Social

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Social Listening** | Not enough data | 8.7 (14 reviews) | 
| **Social Sharing** | Not enough data | 9.0 (14 reviews) | 
| **Social Campaigns** | Not enough data | 9.3 (14 reviews) | 
| **Social Media Engagement** | Not enough data | 9.3 (42 reviews) ✓ Verified | 
| **Social Media Advertising** | Not enough data | 9.5 (38 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Basic Reporting** | Not enough data | 8.7 (39 reviews) ✓ Verified | 
| **Web Analytics** | Not enough data | 8.0 (16 reviews) | 
| **ROI Analytics** | Not enough data | 8.3 (34 reviews) ✓ Verified | 
| **Revenue Analytics** | Not enough data | 8.3 (32 reviews) ✓ Verified | 
| **SEO / Keyword Analytics** | Not enough data | 8.8 (12 reviews) | 

#### Platform

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Customization ** | Not enough data | 9.2 (10 reviews) | 
| **Workflow Capability** | Not enough data | 9.0 (14 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.8 (34 reviews) ✓ Verified | 
| **Internationalization** | Not enough data | 8.9 (11 reviews) | 
| **Sandbox / Test Environments** | Not enough data | 8.5 (24 reviews) ✓ Verified | 
| **Performance and Reliability** | Not enough data | 9.1 (31 reviews) ✓ Verified | 
| **Output Document Generation** | Not enough data | 9.1 (27 reviews) ✓ Verified | 

#### Agentic AI - Marketing Automation

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 9.0 (31 reviews) ✓ Verified | 
| **Integration APIs** | Not enough data | 8.9 (30 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | Not enough data | 8.9 (27 reviews) ✓ Verified | 

### User Provisioning and Governance Tools

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | N/A | N/A |
| **Manychat** | N/A | N/A |

#### User on/off Boarding

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Self Service Access requests** | Not enough data | Not enough data | 
| **Smart/Automated Provisioning** | Not enough data | Not enough data | 
| **Role Management** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Access Termination** | Not enough data | Not enough data | 
| **Approval Workflows** | Not enough data | Not enough data | 

#### User Maintenance

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Self Service Password Reset** | Not enough data | Not enough data | 
| **Bulk Changes** | Not enough data | Not enough data | 
| **Bi-directional Identity Synchronization** | Not enough data | Not enough data | 

#### Governance

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Identifies and Alerts for Threats** | Not enough data | Not enough data | 
| **Compliance Audits** | Not enough data | Not enough data | 

#### Administration

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Ease of set up for target systems** | Not enough data | Not enough data | 
| **APIs** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | 8.9/10 | 17 |
| **Manychat** | 8.4/10 | 75 |

#### Messenger

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Sequencing** | 9.7 (6 reviews) | 9.0 (57 reviews) ✓ Verified | 
| **AI** | 7.9 (8 reviews) | 7.8 (55 reviews) ✓ Verified | 
| **Live Chat** | 9.8 (8 reviews) | 8.7 (63 reviews) ✓ Verified | 
| **Customization Interface** | 8.3 (6 reviews) | 8.9 (55 reviews) ✓ Verified | 

#### Channels

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Social Media** | 9.8 (8 reviews) | 9.2 (63 reviews) ✓ Verified | 
| **Website** | 9.0 (7 reviews) | 8.8 (52 reviews) ✓ Verified | 
| **Text Message (SMS)** | Not enough data | 7.3 (35 reviews) ✓ Verified | 
| **Voice Assistants** | Not enough data | 7.1 (14 reviews) | 
| **Other** | 9.2 (10 reviews) | 7.4 (28 reviews) ✓ Verified | 

#### Customers

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Targeting** | 8.9 (6 reviews) | 8.6 (54 reviews) ✓ Verified | 
| **Profiles** | 8.7 (5 reviews) | 8.5 (53 reviews) ✓ Verified | 
| **Analytics** | 8.3 (5 reviews) | 7.9 (56 reviews) ✓ Verified | 
| **Lead Gathering** | 9.4 (6 reviews) | 9.2 (55 reviews) ✓ Verified | 
| **Sales Conversion** | 8.3 (5 reviews) | 8.7 (59 reviews) ✓ Verified | 

#### Agentic AI - Conversational Marketing

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | N/A | N/A |
| **Manychat** | 9.3/10 | 21 |

#### Text Messaging

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Bulk SMS** | Not enough data | 8.9 (12 reviews) ✓ Verified | 
| **Two-Way Text Messaging** | Not enough data | 9.1 (9 reviews) ✓ Verified | 
| **Text Scheduler** | Not enough data | 9.5 (11 reviews) ✓ Verified | 
| **Automatic Replies** | Not enough data | 10.0 (13 reviews) ✓ Verified | 
| **Automatic URL Shortening** | Not enough data | Not enough data | 
| **MMS Marketing** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Transactional SMS** | Not enough data | Feature Not Available | 

#### SMS Platform

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Reporting** | Not enough data | 8.9 (11 reviews) ✓ Verified | 
| **Automation** | Not enough data | 9.9 (13 reviews) ✓ Verified | 
| **White Label** | Not enough data | Feature Not Available | 
| **Text-to-Landline** | Not enough data | Feature Not Available | 
| **Short Codes** | Not enough data | Feature Not Available | 
| **API Integration** | Not enough data | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | 8.1/10 | 21 |
| **Manychat** | N/A | N/A |

#### Functionality

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Ease Of Integration** | 8.7 (18 reviews) | Not enough data | 
| **API Call Speed** | 9.0 (15 reviews) | Not enough data | 
| **Communication Varieties** | 7.0 (11 reviews) | Not enough data | 

#### Support

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Documentation** | 8.1 (14 reviews) | Not enough data | 
| **Community Support** | 7.6 (11 reviews) | Not enough data | 
| **Professional Support** | 8.4 (16 reviews) | Not enough data | 

### Social Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | N/A | N/A |
| **Manychat** | N/A | N/A |

#### Content

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Types** | Not enough data | Not enough data | 
| **Migration** | Not enough data | Not enough data | 
| **Publishing** | Not enough data | Not enough data | 
| **UGC** | Not enough data | Not enough data | 

#### Engagement

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Live Streaming** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Conversational Commerce** | Not enough data | Not enough data | 
| **Moderation** | Not enough data | Not enough data | 

#### Social Shopping

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Promotions** | Not enough data | Not enough data | 
| **Shoppable Media** | Not enough data | Not enough data | 
| **AR/VR** | Not enough data | Not enough data | 
| **Social Store** | Not enough data | Not enough data | 

#### Analytics

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Product Insights** | Not enough data | Not enough data | 
| **Social Listening** | Not enough data | Not enough data | 
| **Campaigns** | Not enough data | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | 9.5/10 | 6 |
| **Manychat** | N/A | N/A |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Transactional Messages** | 9.7 (5 reviews) | Not enough data | 
| **Bulk WhatsApp Messaging** | 9.0 (5 reviews) | Not enough data | 
| **Conversational Messaging** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Promotional Messages** | Not enough data | Not enough data | 
| **Automated Replies** | Not enough data | Not enough data | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | 360Dialog | Manychat | 
|---|---|---|
| **Segmentation** | Not enough data | Not enough data | 
| **API Integration** | 9.7 (6 reviews) | Not enough data | 
| **WhatsApp Commerce** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)

**Unique to 360Dialog (2):** [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)

**Unique to Manychat (4):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms), [User Provisioning and Governance Tools](https://www.g2.com/categories/user-provisioning-and-governance-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | 360Dialog | Manychat | 
|---|---|---|
| **Small-Business** | 74.5% | 88.3% | 
| **Mid-Market** | 23.6% | 10.3% | 
| **Enterprise** | 1.8% | 1.4% | 

### By Industry

#### 360Dialog

- **Information Technology and Services:** 38.5%
- **Computer Software:** 10.3%
- **Automotive:** 7.7%
- **Construction:** 5.1%
- **Airlines/Aviation:** 2.6%
- **Banking:** 2.6%
- **Entertainment:** 2.6%
- **Farming:** 2.6%
- **Food Production:** 2.6%
- **Hospital & Health Care:** 2.6%
- **Other:** 23.1%

#### Manychat

- **Marketing and Advertising:** 35.9%
- **Real Estate:** 5.5%
- **Health, Wellness and Fitness:** 4.8%
- **Education Management:** 3.4%
- **Information Technology and Services:** 3.4%
- **Computer Software:** 3.4%
- **Retail:** 3.4%
- **Hospital & Health Care:** 2.8%
- **Higher Education:** 2.1%
- **Automotive:** 2.1%
- **Other:** 33.1%

---
## Alternatives

### Alternatives to 360Dialog

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- [SendPulse](https://www.g2.com/products/sendpulse/reviews) — 4.6/5 stars (713 reviews)
- [Customers.ai](https://www.g2.com/products/customers-ai/reviews) — 4.8/5 stars (429 reviews)
- [Landbot](https://www.g2.com/products/landbot/reviews) — 4.7/5 stars (333 reviews)

---
## Top Discussions

### 360Dialog

No discussions available for this product.

### Manychat

- Title: [What is ManyChat?](https://www.g2.com/discussions/what-is-manychat) — 1 comment, 1 upvote
  > **Top comment:** "It's a web based application used for creating chatbots for facebook, Instagram & whatsapp. It's a great tool to improve your online sales. 

I have been..."
- Title: [What's your current struggle in using Many chat to grow an audience for your Business.](https://www.g2.com/discussions/31093-what-s-your-current-struggle-in-using-many-chat-to-grow-an-audience-for-your-business) — 1 comment, 1 upvote
  > **Top comment:** "it's my first time to use many chat bot"
- Title: [Is it possible to send voice messages? Or is it even considerable from your side in the future?](https://www.g2.com/discussions/30996-is-it-possible-to-send-voice-messages-or-is-it-even-considerable-from-your-side-in-the-future) — 1 comment, 1 upvote
  > **Top comment:** "Yes I believe that would be another better idea..."
- Title: [Chat blasts](https://www.g2.com/discussions/29781-chat-blasts) — 1 comment, 1 upvote
  > **Top comment:** "ManyChat is designed for Facebook Pages to send messages  through Messenger and you must follow the 24 hr rule. For groups, you can create a page and a bot..."
- Title: [My broadcast delivery percentage keeps getting low, how do I maintain it to be at 100%?](https://www.g2.com/discussions/27881-my-broadcast-delivery-percentage-keeps-getting-low-how-do-i-maintain-it-to-be-at-100) — 1 comment
  > **Top comment:** "Agree if I'm in already then I might see the the performance."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/360dialog-vs-manychat)