# 360Dialog vs Infobip Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Infobip excels in providing a comprehensive solution for businesses, particularly highlighting its **omnichannel capabilities**. Users appreciate how it allows them to connect with customers across multiple channels, making segmentation straightforward and enhancing engagement options.
- **Users say** that 360Dialog stands out for its **responsive customer support**. Many reviewers commend the accessibility of the support team, noting that they can quickly address onboarding and API messaging issues, which instills confidence in users that technical problems will be resolved promptly.
- **Reviewers mention** that while both platforms have similar star ratings, Infobip's overall user satisfaction is reflected in its higher G2 Score, indicating a stronger performance in the Communication Platform as a Service category. Users have noted that it integrates seamlessly with various tools, enhancing its usability.
- **According to verified reviews** , 360Dialog is praised for its **user-friendly interface**. Users find the UX/UI simple and effective, which contributes to a smoother experience, especially when compared to the more complex setups some users encounter with other platforms.
- **G2 reviewers highlight** that Infobip's ease of integration is a significant advantage, with users noting that it offers the best integration with numerous tools, making it very easy to use. This feature is particularly beneficial for businesses looking to streamline their operations.
- **Users express mixed feelings** about the pricing of 360Dialog, which starts at €500.00. While some appreciate the value it provides, others feel that it may be on the higher side for small businesses, especially when compared to Infobip's broader market appeal.



| | 360Dialog | Infobip | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 63 | 58 | 
| **Largest Market Segment** | Small-Business (74.5% of reviews) | Mid-Market (41.1% of reviews) | 
| **Entry Level Price** | Starting at €500.00 Per Month | No pricing available | 

---
## Top Pros & Cons

### 360Dialog

Pros:
- Customer Support (1 reviews)
- Ease of Use (1 reviews)

Cons:
- Downtime Issues (2 reviews)
- Poor Customer Support (2 reviews)

### Infobip

Pros:
- Ease of Use (3 reviews)
- Easy Integrations (3 reviews)

Cons:
- Poor Customer Support (3 reviews)
- Delays (2 reviews)

---
## Ratings Comparison
| Rating | 360Dialog | Infobip | 
|---|---|---|
  | **Meets Requirements** | 8.6 (30 reviews) | 9.1 (40 reviews) | 
  | **Ease of Use** | 8.7 (30 reviews) | 8.9 (41 reviews) | 
  | **Ease of Setup** | 8.7 (26 reviews) | 8.7 (25 reviews) | 
  | **Ease of Admin** | 9.0 (14 reviews) | 9.0 (24 reviews) | 
  | **Quality of Support** | 9.1 (31 reviews) | 8.3 (44 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (14 reviews) | 8.6 (25 reviews) | 
  | **Product Direction (% positive)** | 8.9 (31 reviews) | 8.6 (41 reviews) | 

---
## Pricing

### 360Dialog

#### Entry-Level Pricing

Plan: WhatsApp Newsletter Marketing Automation

Price: Starting at €500.00 Per Month

Description: 360dialog is providing a powerful marketing automation customized for WhatsApp use cases around bulk messages

Key Features:
- Access to the WhatsApp Business API, increased service level
- Free WhatsApp inbox solution included

[Browse all 7 editions](https://www.g2.com/products/360dialog/pricing)

#### Free Trial

No

### Infobip

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Transactional Email

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | N/A | N/A |
| **Infobip** | N/A | N/A |

#### Administration

| Feature | 360Dialog | Infobip | 
|---|---|---|
| **Template Creation** | Not enough data | Not enough data | 
| **Preset Template Availability** | Not enough data | Not enough data | 
| **Custom Unsubscribe** | Not enough data | Not enough data | 
| **Email Segmentation** | Not enough data | Not enough data | 
| **Detailed Server Logs** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 

#### Integrations

| Feature | 360Dialog | Infobip | 
|---|---|---|
| **Webhooks** | Not enough data | Not enough data | 
| **Event Tracking API** | Not enough data | Not enough data | 
| **Mail Send API** | Not enough data | Not enough data | 
| **Spam Filter Testing** | Not enough data | Not enough data | 

#### Platform

| Feature | 360Dialog | Infobip | 
|---|---|---|
| **Custom Tracking Domain** | Not enough data | Not enough data | 
| **Multiple Domains** | Not enough data | Not enough data | 
| **Dedicated IP** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Sender Reputation Management** | Not enough data | Not enough data | 
| **Tracking & Reporting** | Not enough data | Not enough data | 
| **Enterprise Scalability** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | 8.9/10 | 17 |
| **Infobip** | N/A | N/A |

#### Messenger

| Feature | 360Dialog | Infobip | 
|---|---|---|
| **Sequencing** | 9.7 (6 reviews) | Not enough data | 
| **AI** | 7.9 (8 reviews) | Not enough data | 
| **Live Chat** | 9.8 (8 reviews) | Not enough data | 
| **Customization Interface** | 8.3 (6 reviews) | Not enough data | 

#### Channels

| Feature | 360Dialog | Infobip | 
|---|---|---|
| **Social Media** | 9.8 (8 reviews) | Not enough data | 
| **Website** | 9.0 (7 reviews) | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | 9.2 (10 reviews) | Not enough data | 

#### Customers

| Feature | 360Dialog | Infobip | 
|---|---|---|
| **Targeting** | 8.9 (6 reviews) | Not enough data | 
| **Profiles** | 8.7 (5 reviews) | Not enough data | 
| **Analytics** | 8.3 (5 reviews) | Not enough data | 
| **Lead Gathering** | 9.4 (6 reviews) | Not enough data | 
| **Sales Conversion** | 8.3 (5 reviews) | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | 360Dialog | Infobip | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | 8.1/10 | 21 |
| **Infobip** | 9.0/10 | 38 |

#### Functionality

| Feature | 360Dialog | Infobip | 
|---|---|---|
| **Ease Of Integration** | 8.7 (18 reviews) | 9.4 (24 reviews) | 
| **API Call Speed** | 9.0 (15 reviews) | 9.2 (24 reviews) | 
| **Communication Varieties** | 7.0 (11 reviews) | 9.3 (27 reviews) | 

#### Support

| Feature | 360Dialog | Infobip | 
|---|---|---|
| **Documentation** | 8.1 (14 reviews) | 9.1 (30 reviews) | 
| **Community Support** | 7.6 (11 reviews) | 8.7 (21 reviews) | 
| **Professional Support** | 8.4 (16 reviews) | 8.3 (32 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | N/A | N/A |
| **Infobip** | N/A | N/A |

#### Responses

| Feature | 360Dialog | Infobip | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | 360Dialog | Infobip | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 360Dialog | Infobip | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | 9.5/10 | 6 |
| **Infobip** | N/A | N/A |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | 360Dialog | Infobip | 
|---|---|---|
| **Transactional Messages** | 9.7 (5 reviews) | Not enough data | 
| **Bulk WhatsApp Messaging** | 9.0 (5 reviews) | Not enough data | 
| **Conversational Messaging** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Promotional Messages** | Not enough data | Not enough data | 
| **Automated Replies** | Not enough data | Not enough data | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | 360Dialog | Infobip | 
|---|---|---|
| **Segmentation** | Not enough data | Not enough data | 
| **API Integration** | 9.7 (6 reviews) | Not enough data | 
| **WhatsApp Commerce** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

### RCS Business Messaging

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | N/A | N/A |
| **Infobip** | N/A | N/A |

#### Messaging - RCS Business Messaging

| Feature | 360Dialog | Infobip | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Rich Media** | Not enough data | Not enough data | 
| **Interactive Messages** | Not enough data | Not enough data | 
| **Branded Templates** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Conversational RCS** | Not enough data | Not enough data | 
| **Transactional RCS** | Not enough data | Not enough data | 
| **Promotional RCS** | Not enough data | Not enough data | 

#### Security / Verification - RCS Business Messaging

| Feature | 360Dialog | Infobip | 
|---|---|---|
| **Verified Sender** | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | 
| **Authentification** | Not enough data | Not enough data | 

#### Analytics / Deliverability - RCS Business Messaging

| Feature | 360Dialog | Infobip | 
|---|---|---|
| **Read Receipts** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **SMS Fallback** | Not enough data | Not enough data | 

#### AI - RCS Business Messaging

| Feature | 360Dialog | Infobip | 
|---|---|---|
| **AI** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)

**Unique to 360Dialog (1):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)

**Unique to Infobip (3):** [Chatbots Software](https://www.g2.com/categories/chatbots), [ RCS Business Messaging Software](https://www.g2.com/categories/rcs-business-messaging), [Transactional Email Software](https://www.g2.com/categories/transactional-email)


---
## Reviewer Demographics

### By Company Size

| Segment | 360Dialog | Infobip | 
|---|---|---|
| **Small-Business** | 74.5% | 37.5% | 
| **Mid-Market** | 23.6% | 41.1% | 
| **Enterprise** | 1.8% | 21.4% | 

### By Industry

#### 360Dialog

- **Information Technology and Services:** 38.5%
- **Computer Software:** 10.3%
- **Automotive:** 7.7%
- **Construction:** 5.1%
- **Airlines/Aviation:** 2.6%
- **Banking:** 2.6%
- **Entertainment:** 2.6%
- **Farming:** 2.6%
- **Food Production:** 2.6%
- **Hospital & Health Care:** 2.6%
- **Other:** 23.1%

#### Infobip

- **Financial Services:** 14.3%
- **Information Technology and Services:** 12.5%
- **Banking:** 10.7%
- **Automotive:** 7.1%
- **Retail:** 5.4%
- **Internet:** 3.6%
- **Consumer Services:** 3.6%
- **Consumer Electronics:** 3.6%
- **Commercial Real Estate:** 3.6%
- **Marketing and Advertising:** 3.6%
- **Other:** 32.1%

---
## Alternatives

### Alternatives to 360Dialog

- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (518 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (478 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (746 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4058 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14742 reviews)
- [CleverTap](https://www.g2.com/products/clevertap/reviews) — 4.6/5 stars (651 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14683 reviews)

### Alternatives to Infobip

- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (746 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (518 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (478 reviews)
- [Bird](https://www.g2.com/products/messagebird-bird/reviews) — 3.9/5 stars (73 reviews)
- [Sinch](https://www.g2.com/products/sinch/reviews) — 3.8/5 stars (34 reviews)
- [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews)
- [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)

---
## Top Discussions

### 360Dialog

No discussions available for this product.

### Infobip

- Title: [Is it possible go get support for creating a virtual assistant for my clients.](https://www.g2.com/discussions/38786-is-it-possible-go-get-support-for-creating-a-virtual-assistant-for-my-clients) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hello, thanks for the inquiry! Yes, creating a virtual assistant is possible with our solutions. If you would like more details on how to get started with..."
- Title: [How we can simplify the time and process to implement whatsapp for business?](https://www.g2.com/discussions/30361-how-we-can-simplify-the-time-and-process-to-implement-whatsapp-for-business) — 1 comment *(includes official response)*
  > **Top comment:** "Hello, Mauricio! Our experts are at any client's disposal when it comes to ensuring a simple & seamless integration of our solutions, including the WhatsApp..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/360dialog-vs-infobip)