# 360Dialog vs Gallabox Comparison
---
## AI Generated Summary
- **G2 reviewers report** that 360Dialog excels in customer support, with users highlighting the accessibility and responsiveness of their support team. Many appreciate how quickly agents can address onboarding and API messaging issues, ensuring a smooth experience.
- **Users say** that Gallabox stands out for its ease of use, particularly in managing customer conversations on WhatsApp. Reviewers mention that the automation features, such as chatbots and workflows, significantly save time and enhance response efficiency.
- **According to verified reviews** , 360Dialog offers a reliable and flexible WhatsApp Business API integration. Users commend the well-structured onboarding process, which allows for advanced setups, making it easier to implement complex communication strategies.
- **Reviewers mention** that Gallabox's shared inbox feature is particularly beneficial for teams, ensuring that no messages are missed. This functionality, combined with auto-replies for non-working hours, has improved first response times for many users.
- **G2 reviewers highlight** that while both platforms have similar ease of setup scores, 360Dialog's user interface is praised for its simplicity, making it accessible even for those less tech-savvy. Users find the initial setup process straightforward and intuitive.
- **Users report** that 360Dialog has a higher overall satisfaction score compared to Gallabox, indicating a more favorable experience among its users. This is reflected in the positive feedback regarding its customer service and the effectiveness of its communication tools.



| | 360Dialog | Gallabox | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 70 | 169 | 
| **Largest Market Segment** | Small-Business (75.4% of reviews) | Small-Business (74.7% of reviews) | 
| **Entry Level Price** | Starting at €500.00 Per Month | $89.00 3 Users Per Month | 

---
## Top Pros & Cons

### 360Dialog

Pros:
- Customer Support (1 reviews)
- Ease of Use (1 reviews)

Cons:
- Downtime Issues (2 reviews)
- Poor Customer Support (2 reviews)

### Gallabox

Pros:
- Ease of Use (6 reviews)
- Automation (5 reviews)

Cons:
- Dashboard Issues (2 reviews)
- Inadequate Reporting (2 reviews)

---
## Ratings Comparison
| Rating | 360Dialog | Gallabox | 
|---|---|---|
  | **Meets Requirements** | 8.6 (33 reviews) | 8.8 (128 reviews) | 
  | **Ease of Use** | 8.6 (33 reviews) | 9.0 (127 reviews) | 
  | **Ease of Setup** | 8.7 (29 reviews) | 8.8 (107 reviews) | 
  | **Ease of Admin** | 9.0 (14 reviews) | 9.0 (99 reviews) | 
  | **Quality of Support** | 9.2 (34 reviews) | 9.0 (125 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (14 reviews) | 9.1 (97 reviews) | 
  | **Product Direction (% positive)** | 9.0 (34 reviews) | 9.3 (121 reviews) | 

---
## Pricing

### 360Dialog

#### Entry-Level Pricing

Plan: WhatsApp Newsletter Marketing Automation

Price: Starting at €500.00 Per Month

Description: 360dialog is providing a powerful marketing automation customized for WhatsApp use cases around bulk messages

Key Features:
- Access to the WhatsApp Business API, increased service level
- Free WhatsApp inbox solution included

[Browse all 7 editions](https://www.g2.com/products/360dialog/pricing)

#### Free Trial

No

### Gallabox

#### Entry-Level Pricing

Plan: Basic

Price: $89.00 3 Users Per Month

Description: Billed Annually

Key Features:
- 500 AI credits per month
- 1 channel each (WhatsApp, Instagram and Web widget)
- Web AI agents

[Browse all 3 editions](https://www.g2.com/products/gallabox/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | 8.9/10 | 19 |
| **Gallabox** | 8.3/10 | 58 |

#### Messenger

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **Sequencing** | 9.7 (6 reviews) | 8.7 (39 reviews) | 
| **AI** | 7.9 (8 reviews) | 7.7 (41 reviews) | 
| **Live Chat** | 9.3 (10 reviews) | 9.0 (42 reviews) | 
| **Customization Interface** | 8.3 (6 reviews) | 8.6 (49 reviews) | 

#### Channels

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **Social Media** | 9.8 (9 reviews) | 8.1 (36 reviews) | 
| **Website** | 9.0 (7 reviews) | 8.8 (42 reviews) | 
| **Text Message (SMS)** | Not enough data | Feature Not Available | 
| **Voice Assistants** | Not enough data | 8.0 (33 reviews) | 
| **Other** | 9.2 (11 reviews) | Feature Not Available | 

#### Customers

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **Targeting** | 8.9 (6 reviews) | 8.4 (49 reviews) | 
| **Profiles** | 8.7 (5 reviews) | 8.6 (46 reviews) | 
| **Analytics** | 8.3 (5 reviews) | 8.0 (46 reviews) | 
| **Lead Gathering** | 9.4 (6 reviews) | 8.2 (43 reviews) | 
| **Sales Conversion** | 8.3 (5 reviews) | 7.9 (47 reviews) | 

#### Agentic AI - Conversational Marketing

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | N/A | N/A |
| **Gallabox** | 8.3/10 | 34 |

#### Channels

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Feature Not Available | 
| **Open Listening** | Not enough data | Feature Not Available | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.6 (27 reviews) | 
| **Create Content** | Not enough data | 8.3 (24 reviews) | 
| **Personalization** | Not enough data | 8.6 (28 reviews) | 
| **Inbound Identification** | Not enough data | Feature Not Available | 
| **Regulatory Compliance** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (9 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (9 reviews) | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | 8.2/10 | 22 |
| **Gallabox** | 8.3/10 | 16 |

#### Functionality

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **Ease Of Integration** | 8.7 (18 reviews) | 8.3 (13 reviews) | 
| **API Call Speed** | 9.1 (16 reviews) | 8.1 (13 reviews) | 
| **Communication Varieties** | 7.0 (11 reviews) | 8.2 (13 reviews) | 

#### Support

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **Documentation** | 8.1 (14 reviews) | 7.8 (15 reviews) | 
| **Community Support** | 7.6 (11 reviews) | Feature Not Available | 
| **Professional Support** | 8.4 (16 reviews) | 9.2 (12 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | N/A | N/A |
| **Gallabox** | 8.4/10 | 59 |

#### Responses

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **Customization** | Not enough data | 8.7 (50 reviews) | 
| **Control** | Not enough data | 8.5 (51 reviews) | 
| **Route To Human** | Not enough data | 8.5 (45 reviews) | 
| **Menu bars** | Not enough data | 8.5 (51 reviews) | 
| **Drip sequences** | Not enough data | 8.3 (43 reviews) | 

#### Platform

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **Live chat** | Not enough data | 8.5 (48 reviews) | 
| **Integrations** | Not enough data | 8.6 (45 reviews) | 
| **Branding** | Not enough data | 8.4 (43 reviews) | 
| **Analytics** | Not enough data | 8.1 (45 reviews) | 
| **A/B testing** | Not enough data | 8.1 (35 reviews) | 
| **Role-based access** | Not enough data | 8.8 (47 reviews) | 
| **Collection of information** | Not enough data | 8.4 (49 reviews) | 

#### Generative AI

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (18 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (17 reviews) | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | N/A | N/A |
| **Gallabox** | N/A | N/A |

#### Messaging Channels

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | N/A | N/A |
| **Gallabox** | 8.6/10 | 14 |

#### Generative AI

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.7 (9 reviews) | 
| **AI Text Summarization** | Not enough data | 8.5 (10 reviews) | 

#### Agentic AI - Bot Platforms

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | N/A | N/A |
| **Gallabox** | 8.8/10 | 28 |

#### Generative AI

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.5 (21 reviews) | 
| **Notifications** | Not enough data | 8.9 (23 reviews) | 
| **Targeted Emails** | Not enough data | 8.0 (18 reviews) | 
| **In-App Messaging** | Not enough data | 8.9 (17 reviews) | 
| **Co-Browsing** | Not enough data | 8.9 (11 reviews) | 

####  Internal Use

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **Customization ** | Not enough data | 8.7 (21 reviews) | 
| **Conversation Archiving** | Not enough data | 8.7 (18 reviews) | 
| **Lead Development** | Not enough data | 9.5 (16 reviews) | 
| **Knowledge Base** | Not enough data | 8.9 (19 reviews) | 
| **Team Inbox ** | Not enough data | 9.0 (21 reviews) | 
| **Customer Profiles** | Not enough data | 8.6 (21 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | N/A | N/A |
| **Gallabox** | 8.9/10 | 18 |

#### Generative AI

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.1 (13 reviews) | 
| **Searchable Articles** | Not enough data | 8.6 (13 reviews) | 
| **Community Forums** | Not enough data | Feature Not Available | 
| **Mobile Optimization** | Not enough data | 8.7 (13 reviews) | 
| **Personalization** | Not enough data | 9.0 (14 reviews) | 

#### Self-Service Platform

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **Branding** | Not enough data | 9.1 (16 reviews) | 
| **Automation** | Not enough data | 9.4 (16 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.8 (13 reviews) | 
| **Integrations** | Not enough data | 9.4 (14 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | N/A | N/A |
| **Gallabox** | N/A | N/A |

#### Generative AI

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | 9.6/10 | 7 |
| **Gallabox** | 9.0/10 | 5 |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **Transactional Messages** | 9.7 (6 reviews) | 9.3 (5 reviews) | 
| **Bulk WhatsApp Messaging** | 9.2 (6 reviews) | 9.0 (5 reviews) | 
| **Conversational Messaging** | Not enough data | 8.3 (5 reviews) | 
| **Personalization** | Not enough data | 9.3 (5 reviews) | 
| **Promotional Messages** | Not enough data | 9.3 (5 reviews) | 
| **Automated Replies** | Not enough data | 9.0 (5 reviews) | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | 360Dialog | Gallabox | 
|---|---|---|
| **Segmentation** | Not enough data | 9.0 (5 reviews) | 
| **API Integration** | 9.8 (7 reviews) | 9.0 (5 reviews) | 
| **WhatsApp Commerce** | Not enough data | 8.7 (5 reviews) | 
| **Analytics** | Not enough data | 9.0 (5 reviews) | 

---
## Categories
**Shared Categories (3):** [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)


**Unique to Gallabox (7):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Chatbots Software](https://www.g2.com/categories/chatbots), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification)


---
## Reviewer Demographics

### By Company Size

| Segment | 360Dialog | Gallabox | 
|---|---|---|
| **Small-Business** | 75.4% | 74.7% | 
| **Mid-Market** | 23.0% | 21.6% | 
| **Enterprise** | 1.6% | 3.7% | 

### By Industry

#### 360Dialog

- **Information Technology and Services:** 35.7%
- **Computer Software:** 9.5%
- **Automotive:** 7.1%
- **Marketing and Advertising:** 4.8%
- **Construction:** 4.8%
- **Airlines/Aviation:** 2.4%
- **Banking:** 2.4%
- **Consumer Services:** 2.4%
- **Electrical/Electronic Manufacturing:** 2.4%
- **Entertainment:** 2.4%
- **Other:** 26.2%

#### Gallabox

- **Education Management:** 8.6%
- **Apparel & Fashion:** 7.4%
- **Financial Services:** 7.4%
- **Health, Wellness and Fitness:** 6.2%
- **Hospital & Health Care:** 6.2%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.6%
- **Real Estate:** 4.9%
- **Consumer Services:** 4.3%
- **Leisure, Travel & Tourism:** 4.3%
- **Other:** 39.5%

---
## Alternatives

### Alternatives to 360Dialog

- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (523 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (491 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
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- [respond.io](https://www.g2.com/products/respond-io/reviews) — 4.8/5 stars (500 reviews)

### Alternatives to Gallabox

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- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (523 reviews)
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- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [SendPulse](https://www.g2.com/products/sendpulse/reviews) — 4.6/5 stars (714 reviews)

---
## Top Discussions

### 360Dialog

No discussions available for this product.

### Gallabox

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/360dialog-vs-gallabox)