# 360Dialog vs CM.com Comparison
---
## AI Generated Summary
- **G2 reviewers report** that 360Dialog excels in customer support, with users highlighting the accessibility and responsiveness of their support team. One user mentioned that their agents quickly address onboarding and API messaging issues, instilling confidence that technical problems will be resolved promptly.
- **Users say** that CM.com provides proactive support, with team members going above and beyond to assist clients. Reviewers appreciate the dedication of staff like Sabrina, who has been instrumental in helping teams achieve their customer care goals through effective communication tools.
- **According to verified reviews** , 360Dialog is praised for its reliable and flexible WhatsApp Business API integration. Users find the onboarding process well-structured, allowing for advanced setups, which enhances their overall experience with the platform.
- **Reviewers mention** that CM.com shines in user satisfaction, boasting a higher star rating compared to 360Dialog. Users appreciate the ease of use and the effectiveness of the platform in facilitating live-time chats with customers, making it a valuable tool for engagement.
- **G2 reviewers highlight** that while 360Dialog has a strong focus on small businesses, it may face challenges in meeting the specific workflow needs of larger organizations. Some users noted configuration challenges that could impact their experience.
- **Users report** that both platforms have their strengths, but 360Dialog's recent reviews indicate a more active user base, suggesting that they are continuously improving and adapting to user feedback, while CM.com has fewer recent reviews, which may limit insights into its current performance.



| | 360Dialog | CM.com | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 70 | 12 | 
| **Largest Market Segment** | Small-Business (75.4% of reviews) | Mid-Market (54.5% of reviews) | 
| **Entry Level Price** | Starting at €500.00 Per Month | No pricing available | 

---
## Top Pros & Cons

### 360Dialog

Pros:
- Customer Support (1 reviews)
- Ease of Use (1 reviews)

Cons:
- Downtime Issues (2 reviews)
- Poor Customer Support (2 reviews)

### CM.com

**Not enough data**

---
## Ratings Comparison
| Rating | 360Dialog | CM.com | 
|---|---|---|
  | **Meets Requirements** | 8.6 (33 reviews) | 9.7 (6 reviews) | 
  | **Ease of Use** | 8.6 (33 reviews) | 9.7 (6 reviews) | 
  | **Ease of Setup** | 8.7 (29 reviews) | Not enough data | 
  | **Ease of Admin** | 9.0 (14 reviews) | Not enough data | 
  | **Quality of Support** | 9.2 (34 reviews) | 9.7 (6 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (14 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 9.0 (34 reviews) | Not enough data | 

---
## Pricing

### 360Dialog

#### Entry-Level Pricing

Plan: WhatsApp Newsletter Marketing Automation

Price: Starting at €500.00 Per Month

Description: 360dialog is providing a powerful marketing automation customized for WhatsApp use cases around bulk messages

Key Features:
- Access to the WhatsApp Business API, increased service level
- Free WhatsApp inbox solution included

[Browse all 7 editions](https://www.g2.com/products/360dialog/pricing)

#### Free Trial

No

### CM.com

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | 8.9/10 | 19 |
| **CM.com** | N/A | N/A |

#### Messenger

| Feature | 360Dialog | CM.com | 
|---|---|---|
| **Sequencing** | 9.7 (6 reviews) | Not enough data | 
| **AI** | 7.9 (8 reviews) | Not enough data | 
| **Live Chat** | 9.3 (10 reviews) | Not enough data | 
| **Customization Interface** | 8.3 (6 reviews) | Not enough data | 

#### Channels

| Feature | 360Dialog | CM.com | 
|---|---|---|
| **Social Media** | 9.8 (9 reviews) | Not enough data | 
| **Website** | 9.0 (7 reviews) | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | 9.2 (11 reviews) | Not enough data | 

#### Customers

| Feature | 360Dialog | CM.com | 
|---|---|---|
| **Targeting** | 8.9 (6 reviews) | Not enough data | 
| **Profiles** | 8.7 (5 reviews) | Not enough data | 
| **Analytics** | 8.3 (5 reviews) | Not enough data | 
| **Lead Gathering** | 9.4 (6 reviews) | Not enough data | 
| **Sales Conversion** | 8.3 (5 reviews) | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | 360Dialog | CM.com | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | 8.2/10 | 22 |
| **CM.com** | N/A | N/A |

#### Functionality

| Feature | 360Dialog | CM.com | 
|---|---|---|
| **Ease Of Integration** | 8.7 (18 reviews) | Not enough data | 
| **API Call Speed** | 9.1 (16 reviews) | Not enough data | 
| **Communication Varieties** | 7.0 (11 reviews) | Not enough data | 

#### Support

| Feature | 360Dialog | CM.com | 
|---|---|---|
| **Documentation** | 8.1 (14 reviews) | Not enough data | 
| **Community Support** | 7.6 (11 reviews) | Not enough data | 
| **Professional Support** | 8.4 (16 reviews) | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | 9.6/10 | 7 |
| **CM.com** | N/A | N/A |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | 360Dialog | CM.com | 
|---|---|---|
| **Transactional Messages** | 9.7 (6 reviews) | Not enough data | 
| **Bulk WhatsApp Messaging** | 9.2 (6 reviews) | Not enough data | 
| **Conversational Messaging** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Promotional Messages** | Not enough data | Not enough data | 
| **Automated Replies** | Not enough data | Not enough data | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | 360Dialog | CM.com | 
|---|---|---|
| **Segmentation** | Not enough data | Not enough data | 
| **API Integration** | 9.8 (7 reviews) | Not enough data | 
| **WhatsApp Commerce** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | N/A | N/A |
| **CM.com** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | 360Dialog | CM.com | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | 360Dialog | CM.com | 
|---|---|---|
| **Phone Calls** | Not enough data | Not enough data | 
| **Video Calls** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Feature Not Available | 
| **Conference Calls** | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | 360Dialog | CM.com | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | 360Dialog | CM.com | 
|---|---|---|
| **Software Pairing** | Not enough data | Feature Not Available | 
| **Browser Extension** | Not enough data | Feature Not Available | 
| **Individual Download** | Not enough data | Not enough data | 

#### Advanced Features

| Feature | 360Dialog | CM.com | 
|---|---|---|
| **Hold Music** | Not enough data | Not enough data | 
| **Automated Attendants** | Not enough data | Not enough data | 
| **VOiP Number** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | N/A | N/A |
| **CM.com** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | 360Dialog | CM.com | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | 360Dialog | CM.com | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | 360Dialog | CM.com | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### RCS Business Messaging

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | N/A | N/A |
| **CM.com** | N/A | N/A |

#### Messaging - RCS Business Messaging

| Feature | 360Dialog | CM.com | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Rich Media** | Not enough data | Not enough data | 
| **Interactive Messages** | Not enough data | Not enough data | 
| **Branded Templates** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Conversational RCS** | Not enough data | Not enough data | 
| **Transactional RCS** | Not enough data | Not enough data | 
| **Promotional RCS** | Not enough data | Not enough data | 

#### Security / Verification - RCS Business Messaging

| Feature | 360Dialog | CM.com | 
|---|---|---|
| **Verified Sender** | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | 
| **Authentification** | Not enough data | Not enough data | 

#### Analytics / Deliverability - RCS Business Messaging

| Feature | 360Dialog | CM.com | 
|---|---|---|
| **Read Receipts** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **SMS Fallback** | Not enough data | Not enough data | 

#### AI - RCS Business Messaging

| Feature | 360Dialog | CM.com | 
|---|---|---|
| **AI** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)

**Unique to 360Dialog (1):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)

**Unique to CM.com (3):** [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [ RCS Business Messaging Software](https://www.g2.com/categories/rcs-business-messaging)


---
## Reviewer Demographics

### By Company Size

| Segment | 360Dialog | CM.com | 
|---|---|---|
| **Small-Business** | 75.4% | 45.5% | 
| **Mid-Market** | 23.0% | 54.5% | 
| **Enterprise** | 1.6% | 0% | 

### By Industry

#### 360Dialog

- **Information Technology and Services:** 35.7%
- **Computer Software:** 9.5%
- **Automotive:** 7.1%
- **Marketing and Advertising:** 4.8%
- **Construction:** 4.8%
- **Airlines/Aviation:** 2.4%
- **Banking:** 2.4%
- **Consumer Services:** 2.4%
- **Electrical/Electronic Manufacturing:** 2.4%
- **Entertainment:** 2.4%
- **Other:** 26.2%

#### CM.com

- **Computer Software:** 27.3%
- **Renewables & Environment:** 9.1%
- **Pharmaceuticals:** 9.1%
- **Leisure, Travel & Tourism:** 9.1%
- **Internet:** 9.1%
- **Information Technology and Services:** 9.1%
- **Information Services:** 9.1%
- **Entertainment:** 9.1%
- **Education Management:** 9.1%

---
## Alternatives

### Alternatives to 360Dialog

- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (523 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (491 reviews)
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- [respond.io](https://www.g2.com/products/respond-io/reviews) — 4.8/5 stars (500 reviews)

### Alternatives to CM.com

- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (523 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
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- [CleverTap](https://www.g2.com/products/clevertap/reviews) — 4.6/5 stars (664 reviews)

---
## Top Discussions

### 360Dialog

No discussions available for this product.

### CM.com

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/360dialog-vs-cm-com)