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Compare 360Dialog and CM.com 
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At a Glance
Market Segments
Small-Business (70.4% of reviews)
Mid-Market (54.5% of reviews)
Entry-Level Pricing
Starting at €500.00 Per Month
No pricing available
360Dialog
Star Rating
(32)4.0 out of 5
Market Segments
Small-Business (70.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at €500.00 Per Month
Browse all 7 pricing plansCM.com
Star Rating
(12)4.8 out of 5
Market Segments
Mid-Market (54.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about CM.comSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that 360Dialog has a lower G2 rating of 3.8 compared to CM.com’s impressive 4.8, indicating a significant difference in overall user satisfaction.
- Reviewers mention that 360Dialog is primarily favored by small businesses, with 72.7% of reviews coming from this segment, while CM.com is more popular among mid-market users, as reflected in 54.5% of its reviews.
- G2 users highlight that CM.com excels in quality of support, scoring 9.7, whereas 360Dialog lags behind with a score of 7.6, suggesting that users may find more reliable assistance with CM.com.
- Users on G2 report that 360Dialog's AI capabilities are rated at 6.7, which is notably lower than CM.com’s offerings, indicating that CM.com may provide a more advanced AI experience for users looking for automation.
- Reviewers mention that CM.com shines in ease of use and setup, both scoring 9.7, while 360Dialog scores lower at 8.0 for ease of use and 7.8 for ease of setup, suggesting a more user-friendly experience with CM.com.
- Users say that 360Dialog's communication varieties score only 6.2, which may limit its versatility compared to CM.com, which offers a broader range of messaging options and integrations, enhancing user engagement capabilities.
Pricing
Entry-Level Pricing
360Dialog
WhatsApp Newsletter Marketing Automation
Starting at €500.00
Per Month
360dialog is providing a powerful marketing automation customized for WhatsApp use cases around bulk messages
- Access to the WhatsApp Business API, increased service level
- Free WhatsApp inbox solution included
CM.com
No pricing availableFree Trial
360Dialog
No trial information availableCM.com
Free Trial is available
Ratings
Meets Requirements
8.0
19
9.7
6
Ease of Use
8.3
19
9.7
6
Ease of Setup
8.1
14
Not enough data
Ease of Admin
7.9
11
Not enough data
Quality of Support
8.2
19
9.7
6
Has the product been a good partner in doing business?
7.6
11
Not enough data
Product Direction (% positive)
8.2
19
Not enough data
Features by Category
Messenger
8.3
7
Not enough data
7.2
6
Not enough data
8.3
7
Not enough data
7.2
6
Not enough data
Channels
8.3
7
Not enough data
7.9
8
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
7.8
6
Not enough data
Customers
7.6
7
Not enough data
7.2
6
Not enough data
6.9
6
Not enough data
8.1
7
Not enough data
6.9
6
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
7.6
14
Not enough data
8.1
13
Not enough data
6.4
12
Not enough data
Support
7.2
13
Not enough data
6.9
12
Not enough data
7.3
13
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
360Dialog and CM.com are categorized as WhatsApp Marketing and Communication Platform as a Service (CPaaS)
Unique Categories
360Dialog is categorized as Conversational Marketing
CM.com is categorized as Conversational Commerce Platforms, VoIP Providers, and RCS Business Messaging
Reviews
Reviewers' Company Size
360Dialog
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CM.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
40.7%
Computer Software
11.1%
Automotive
7.4%
Telecommunications
3.7%
Program Development
3.7%
Other
33.3%
Computer Software
27.3%
Renewables & Environment
9.1%
Pharmaceuticals
9.1%
Leisure, Travel & Tourism
9.1%
Internet
9.1%
Other
36.4%
Discussions
360Dialog has no discussions with answers
CM.com has no discussions with answers
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